Santa Reimagined Terms and Conditions Expand Terms & Conditions Santa's ReImagined Santa's ReImagined is a Pickering only departure. This service is non-stop from Pickering to Levisham return. Services depart Pickering at 09:15, 11:15, 13:15 and 15:15. Your booking includes Interaction with Santa's Elves, Photo Opportunity, Decorated Station and Compartments, Quality Present and Snow Bound Express Newspaper. We request passengers who have included a free Carer within their party to please produce one of the following forms of ID if requested: Please bring relevant proof of entitlement such as a blue badge, or a Personal Independence Payments letter (issued by the DWP benefit office). Children aged under 12 months can travel for free but will not receive a present. Children aged 1-2 and 3-15 will all receive an age appropriate present. These services do not include refreshments. Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 30 minutes before the departure time. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked compartment. Passengers travelling with pushchairs can access the train via the Guards Van and store here pending availability. Dogs are not allowed to travel on Santa's ReImagined services other than assistance dogs. NYMR Customer Services can be contacted on 01751 472508 or [email protected] Covid 19 Control measure We request all passengers adhere to the current government advice regarding Covid-19. Passengers must wear a face covering on platforms and busy areas. We have introduced a one-way system at Pickering to ensure passengers can socially distance. Please be prepared to make all payments contact free by card when purchasing any catering or retail products. Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service. Hand Sanitisers will be available. We will be asking passengers to maintain social distancing whilst using our facilities. Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020 Cancellations due to Covid-19 If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card. In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. For people wishing to visit from a tier 3 area please visit the Governments guidelines - https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know Cancellations and Refunds Due to services being pre-booked we may be able to amend your booking once purchased, pending availability. In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. You may cancel a Ticket prior to travel subject to the following charges: Over 21 days prior visit (100% refund via Cash/Card or Gift Card). 7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund). Under 7 days prior visit (0% refund).