Terms & Conditions

Santa Reimagined Terms and Conditions

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Terms & Conditions Santa's ReImagined

Santa's ReImagined is a Pickering only departure. This service is non-stop from Pickering to Levisham return.
Services depart Pickering at 09:15, 11:15, 13:15 and 15:15. Your booking includes Interaction with Santa's Elves, Photo Opportunity, Decorated Station and Compartments, Quality Present and Snow Bound Express Newspaper.
We request passengers who have included a free Carer within their party to please produce one of the following forms of ID if requested: Please bring relevant proof of entitlement such as a blue badge, or a Personal Independence Payments letter (issued by the DWP benefit office).
Children aged under 12 months can travel for free but will not receive a present. Children aged 1-2 and 3-15 will all receive an age appropriate present.
These services do not include refreshments.
Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 30 minutes before the departure time.
Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.
Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked compartment. Passengers travelling with pushchairs can access the train via the Guards Van and store here pending availability.
Dogs are not allowed to travel on Santa's ReImagined services other than assistance dogs.
NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Covid 19 Control measure

We request all passengers adhere to the current government advice regarding Covid-19.
Passengers must wear a face covering on platforms and busy areas.
We have introduced a one-way system at Pickering to ensure passengers can socially distance.
Please be prepared to make all payments contact free by card when purchasing any catering or retail products.
Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service.
Hand Sanitisers will be available.
We will be asking passengers to maintain social distancing whilst using our facilities.

Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020

Cancellations due to Covid-19

If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Cancellations and Refunds

Due to services being pre-booked we may be able to amend your booking once purchased, pending availability.
In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.
You may cancel a Ticket prior to travel subject to the following charges:

Over 21 days prior visit (100% refund via Cash/Card or Gift Card).
7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund).
Under 7 days prior visit (0% refund).

Rail Trail Terms and Conditions

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Two daily services between Grosmont and Goathland.

Service 1: Departs Grosmont at 1100 and returns from Goathland at 1215, steam hauled.

Service 2: Departs Grosmont at 1330 and returns from Goathland at 1455, steam hauled.

These are return services, which will last approx. 15-20 minutes.

Services are pre-book only.

Compartments (max 6 people)

Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap.

Dogs are allowed on these services and must be kept on a lead at all times. Dogs are also not allowed on the seats within the carriages.

Unfortunately, you will not be able to visit the following areas at this time: All Facilities at Levisham, Goathland.

Passengers must wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.

Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time.

Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.

Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here.

NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Discounts

Members - Standard, Life, Premier Life, Premier First & Shareholders: Receive 50% discount on the Standard Ticket Price. Tickets are available on both services, with a limited capacity. You must pre-book in advance. You will need to enter your Membership ID/ Shareholder number when booking. Premier First and Premier Life Members - Entitled to the 50% discounted member tickets. 100% discount only applies to normal services.

Gift Vouchers & Outstanding Bookings: If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team.

Discounted Tickets: Interrail/HRA - 50% (Adult), ATOC/RST - 75% (Adult/Child) can be booked via Customer Service Team.

Carer Tickets: These can be booked via the Customer Service team and you will be an issued with a free ticket for your carer when you purchase a standard ticket. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat.

Contact [email protected] or telephone 01751 472508. Mon - Sun, 09:00 - 16:30.

Covid-19 Control measures in place at the NYMR

Advanced booking required. To help us maintain capacity we are asking all guests to book online in advance.
Passengers will travel on the same train and have the same seats on both the outward and return journeys.
Enhanced cleaning regimes.
Hand Sanitiser Stations will be provided for you to use.
Contactless payments for all refreshment and retail purchases.
We will be asking our guests to maintain social distancing whilst using our facilities.

Refunds and Cancellation

Due to services being pre-booked we won’t be able to amend your booking once purchased.
If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable.
If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway.
If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
In the event we are unable to operate a service we will provide a full refund.
We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Updated: 01/09/2020

'The Optimist' Terms and Condition

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Terms & Conditions Non-Stop Services

Non-Stop services operate from Pickering to Whitby.
Service 1 departs Pickering at 09:20 - Departs Whitby at 14:00. Allows approx. 3 hours to explore Whitby.
Service 2 departs Pickering at 12:00 - Departs Whitby at 16:30. Allows approx. 2.45 hours to explore Whitby.
These are return services, which will last approx. 60 minutes.
Services are pre-book only. Compartments (max 6 people), Family (max 4 people), Duo (min 2 people) & Single (1 person). Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap.
Dogs are allowed on these services and must be kept on a lead at all times. Dogs are also not allowed on the seats within the carriages.
Unfortunately, you will not be able to visit the following areas at this time: All Facilities at Levisham, Goathland and Grosmont.
Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.
Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time.
Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.
Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here.
NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Discounts

Members (Standard, Life, Premier Life, Premier First & Shareholders): Tickets are available on both services, with a limited capacity. You must pre-book in advance. You will need to enter your Membership ID when booking.
Gift Vouchers & Outstanding Bookings: If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team.
Discounted Tickets: Interrail/HRA - 50% (Adult), ATOC/RST - 75% (Adult/Child) can be booked via Customer Service Team.
Carer Tickets: These can be booked via the Customer Service team. Carer is eligible for free travel when accompanying a full paying Blue Badge Holder. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat.
Customer Services can be contacted on 01751 472508 or [email protected]

Covid 19 Control measure

We have introduced one-way systems at both Pickering to ensure passengers can socially distance.
Please be prepared to make all payments contact free by card when purchasing any catering or retail products.
Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service.
Hand Sanitisers will be available.
Limited availability of refreshments. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products.
We will be asking passengers to maintain social distancing whilst using our facilities. There will be no onboard Toilets available.
Unfortunately, you will not be able to visit the following areas at this time: Pickering Tea Room & Gift Shop, All Facilities at Levisham & Goathland and Grosmont Gift Shop.

Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020

Refunds and Cancellation

Due to services being pre-booked we won’t be able to amend your booking once purchased.
If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable.
If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
In the event we are unable to operate a service we will provide a full refund.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Updated: 24/08/2020

School Drawing Comp T&Cs 2020

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Competition terms and conditions

Open to UK children aged between four and eleven only.
Closing date of the competition is Friday 28 August and entries sent after the closing date will not be considered.
Entries will be shortlisted by members of the North Yorkshire Moors Railway team by w/c 31 August and then voted for by members of the public on social media from 7 September - 2 October. A winner will then be announced Friday 9 October.
By submitting an entry you are agreeing that the drawing and details can be used for all marketing and promotional purposes.
Once selected by the public, the winner’s parents/ guardians will be notified by Friday 9 October and will have 72 hours to claim the prize. Failure to reply to notification within this time period renders the competition void and a replacement winner will be selected and contacted.
Winner will be contacted via email / phone.
Prize for the one winner is: a trip to the railway for their entire class, a personalised headboard and a Pullman Dining experience for 2 Teachers.
The prize includes a maximum of 30 Children and 3 Teachers. The Prize includes a return journey from Pickering to Levisham/Goathland during the 2021 season. Date of travel to be agreed between the school and NYMR. Valid in Off Peak season and Monday - Friday.
Headboard will include School Name and be displayed on service on date of travel.
Prize includes 2 Pullman Dining experiences for nominated school 'key worker'. Date of travel to be agreed between the school and NYMR. Prize to be redeemed in 2021.
The prize will automatically be void if sold, offered for sale or if any attempt or offer is made to transfer the prize for value.
There is no cash or other alternative to the prize stated and the prize is not transferable and no part or parts of the prize may be substituted for other benefits, items or additions
The prize cannot be used in conjunction with any other offer or promotion.
The name, email address and a contact number of the winner and their parent/guardian will be requested for prize fulfilment and may be passed to a third-party provider for prize arrangement.
The Competition winner may be invited and agree to take part in post-competition publicity as may be requested by the promoter.
By accepting the prize, to the fullest extent permitted by applicable law, the competition winner consents that the promoter may use his/her name, photograph, likeness (including his/her voice), hometown and biographical information and statements concerning the competition or the promoter and/or its products without further compensation or notice for the purpose of advertising, promotion, and merchandising, throughout the world in perpetuity, and the competition winner grants all rights to edit or modify and to publish and copyright such details.
The decision is final and binding on the entrants. No correspondence will be entered into.

Membership T&Cs 2020

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Here are the general Terms & Conditions of Membership of the North York Moors Historical Railway Trust Limited.

Administration

Each Membership is for a named or named individuals only and is not transferrable or renewable by anyone else.
A person can only have one Membership at any one time.
Joint Memberships are for persons who are either married or in a civil partnership. All administrative contact and copy of MOORS LINE will be to the First Member.
Membership starts on the day that we issue your Membership Card and expires on the last day of the same month in the appropriate renewal year e.g. if you join on 3rd April 2020 for one year then your Membership will expire on the 30th April 2021.
We operate a rolling Membership renewal with a one month renewal grace period e.g. in the above example we will send you a reminder during the first week of April 2021 and, if you haven't renewed by the 31^st May your Membership will lapse; If you renew between 1^st and 31^st May your Membership will still expire on 30^th April 2022.
You will be issued with (a) new Membership Card(s) at each renewal - these will show your Name, Membership Category and Number, the Expiry Date of your Membership and an identifying barcode.
Membership Cards remain, at all times, the property of the NYMHRT.

Lost Membership Cards can be replaced by applying in writing to:
Membership Administration,
12 Park Street,
Pickering,
YO18 7AJ.

You must provide the following information: Your full Name & Address, together with a copy of a document which verifies this. There will be a £5.00 administration charge for each replacement Card and a target turnaround of five working days.
Membership does not convey any right to trespass on the railway beyond those areas providing public access.
Membership Fees are not refundable.
Membership of the Trust does not confer any rights or entitlement in respect of the Trust’s operating subsidiary.

Annual General Meeting

We will contact you every year to invite you to our Annual General Meeting.
We will provide you with access to the Trust’s Annual Report and our Financial Accounts.
Every adult member has a vote on resolutions properly tabled for the Trust’s Annual General Meeting and for appointments to its Board of Directors. These votes are conducted by means of a members’ postal ballot.

Benefits

All Membership benefits are at the discretion of the Trust Board and can be changed at any time.

The current benefits are as follows:

One copy of the NYMR Quarterly magazine "MOORS LINE" per Membership (unless you tell us you don't want a copy).
50% discount on train tickets for all persons covered by the Membership except:
1. pre-booked seating services
2. already discounted tickets e.g.. Family Tickets
3. First Class travel upgrades
4. travel in carriages with Pullman and other special on board catering services
5. all Special Events already discounted tickets.
Free travel for your dog and/or bicycle.
Discounts on some NYMR Special Events tickets as published from time to time on the NYMR website and as published to you via your Contact Preferences.
Exclusive Member offers and competitions as published from time to time on the NYMR Website and as published to you via your Contact Preferences.

You may be asked to produce your Membership Card(s) when claiming any of the Benefits above except 1.

Operational

When buying tickets on-line you will asked to provide your Membership Number. You also need to bring your Membership Card(s) with you to ensure that we are issuing tickets to the correct person(s).
When visiting the railway and buying tickets you must be able to present your Membership Card(s) in order to obtain your 50% discount. If you forget to bring your Membership Card we can issue you with a 50% discount voucher valid for the day, at a cost of £5.00 per missing Membership Card, provided you can provide suitable identification; otherwise you will be required to pay the full fare. This is only available Monday to Friday at Pickering
Some Membership cards entitle the holder to free travel. If you have one of these Memberships you will still need to obtain a complimentary ticket.
Working volunteers may claim free travel on the NYMR subject to conditions:
1. You still need to produce both your ID Card and accompanying Travel & Discount card. If these cannot be produced you are required to pay the appropriate fare for your journey.

Accommodation T&Cs 2020

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For the purposes of these Terms and Conditions, ‘NYMR' means North Yorkshire Moors Railway Historic Trust Ltd (Charity Registration Number 501388) whose registered office is at Pickering Station, Pickering, North Yorkshire YO18 7AJ. ‘Visitor’ means the person named in the confirmation letter (the “Confirmation Letter”).

1 Agreement

1.1 The making of a booking (unless cancelled within 7 working days of receipt of the Confirmation Letter) will form an agreement on these Terms and Conditions (the ‘Agreement’) between the Visitor and NYMR for the holiday rental of the accommodation shown in the Confirmation Letter or as otherwise agreed in writing by NYMR and the Visitor (the ‘Accommodation’).

1.2 NYMR permits the Visitor to occupy the Accommodation for the period shown in the Confirmation Letter (“Holiday Period”) together with the use of the furniture, fixtures and effects.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to ‘party’ in these Terms and Conditions will include the Visitor’s family, servants, agents or guests. The Visitor agrees to make his or her party aware of these terms and conditions”

1.4 The Confirmation Letter will show the holiday price at the time of booking. The holiday price is subject to change in the event that the price is increased during a pricing review of accommodation (which will take place in Autumn each year to take effect in the relevant following calendar year). In the event of a change in the holiday price the Visitor will be informed in writing as soon as possible. NYMR will then ask the Visitor to confirm whether they wish to confirm the agreed new price or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue they shall be entitled to a full refund. If NYMR has not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 4 weeks it shall have the right to terminate the booking. In such circumstances, NYMR will only be liable for the return of the deposit. It is important in order for NYMR to correspond with the Visitor that the Visitor keeps NYMR notified of any changes in their contact details by writing to NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

2 Deposit

For bookings made 8 weeks or more in advance, the booking for a holiday will become firm when a deposit of £200 has been received by NYMR. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 7 working days. For bookings made for a holiday less than 8 weeks away, full payment will be required at time of booking.

3 VAT

The holiday price includes Value Added Tax (“VAT”). If rates of VAT change from that included in the holiday price, NYMR reserves the right to amend prices accordingly.

4 Payment

All payments can be accepted in Pounds Sterling by a credit or debit card, or by cheque made payable to ‘North Yorkshire Moors Railway’.

5 Final Payment

The full balance of the total holiday cost (including any increase following a revision of prices in accordance with clause 1.4) will be payable not later than eight weeks before the holiday begins. If the full balance is not paid on time NYMR shall notify the Visitor and the Visitor will have 30 days to pay. If payment is still not received, NYMR reserves the right to cancel the holiday booking, in which case it shall be entitled to damages and any other costs that it suffers under general principles of English contract law. If the sum is less than or equal to the deposit NYMR shall retain the sum owing to it and return any balance as applicable.

6 Cancellation

The reservation may be cancelled at any time by the Visitor giving NYMR notice in writing. A 100% cancellation charge will be payable. On receipt of the written cancellation NYMR will endeavour to re-book the Accommodation for the Holiday Period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid

7 NYMR Right To Refuse/Alter

7.1 NYMR reserves the right to refuse any booking.

7.2 NYMR reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of NYMR or (b) where in the reasonable opinion of NYMR it is necessary to perform or complete essential remedial or refurbishment works.

7.3 If a booking has to be cancelled by NYMR, it will take reasonable steps to offer an alternative booking. If NYMR is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), NYMR will return to the Visitor the relevant proportion of the money paid by the Visitor to NYMR in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.

7.4 Where 7.2 (b) applies NYMR shall offer the Visitor accommodation in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).

8 Change of Booking

There will be a fee of £25.00 (twenty-five pounds) for any transferred booking, and bookings may not be transferred within one month of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one accommodation to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday, it will be regarded as a cancellation.

9 Visitor Accommodation Limitation

Occupation must be limited to the maximum number of persons for the accommodation stated in the literature or on the NYMR website.

10 Joint Bookings

The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of NYMR, assign the booking.

11 Services

Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate use of services within the Accommodation. Any damage caused by using appliances in an inappropriate manner will be charged to the Visitor.

12 Loss of, or damage to, Visitor property or vehicle(s)

12.1 Except as indicated below, NYMR cannot be held responsible for any loss or damage to any vehicle, belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation, or using any of the NYMR car parks. NYMR excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is directly caused by the negligence or default or breach of NYMR of any duty.

12.2 The Visitor shall be liable for and indemnify NYMR against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by NYMR arising from the Visitor’s use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party.

13 Pets

No pets are allowed, other than guide dogs for the blind or hearing dogs for profoundly deaf people in any of the NYMR accommodation.

14 NYMR Right of Entry

NYMR and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

We aim to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If however we are unable to complete the task between these hours and require access either before 10.00 or after 15.30 we will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

15 Visitor Obligations

15.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to NYMR the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.

15.2 The Visitor must allow NYMR and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.

15.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to NYMR or to any neighbours.

15.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling and so on

15.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation.

16 Accessibility

Unfortunately, our accommodation is not suitable for visitors with impaired mobility

17 Property Cleanliness

The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.

18 Family Occupation

18.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.

18.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.

18.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of NYMR. If permission is granted, an additional charge will be levied.

19 Water Supply

NYMR cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of NYMR’s reasonable control.

20 Weather

If the Accommodation becomes inaccessible due to bad weather, NYMR will take reasonable steps to inform the Visitor and to offer alternative NYMR accommodation where possible.

21 Advance Bookings

All accommodation can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods.

22 Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the local representative, whose details can be found in the welcome pack. Reasonable steps will then be taken to assist the Visitor. NYMR will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday. If the Visitor wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively to the address below. All complaints made after the Visitor’s departure must be made in writing to: NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

23 Arrival and Departure Times

23.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 15.00pm on the first day of the holiday and Departure time is before 10.00am on the last day of the holiday. Change-over day is Saturday for a week-long holiday period.

23.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

24 Railway Byelaws

Our accommodation is located in working railway stations, near to railway lines. A copy of the railway byelaws is available in the welcome pack. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the accommodation and/or the surrounding land belonging to NYMR, will constitute a breach of the Agreement by the Visitor.

25 Right to Evict

NYMR reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by NYMR where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff . If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle the Trust to terminate the agreement.

26 Failure to exercise

The fact that NYMR does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by NYMR of such right in that or any subsequent incidence.

27 Notices

Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Letter or such other address as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

28 Severance

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

29 No Tenancy

The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and NYMR. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

30 Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

Speciality Services T&Cs from April 2020

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Speciality Services T&Cs 2020

Menus for Whitby/Pickering Afternoon Tea, Fish & Chip Lunch, Festive Afternoon Tea and Sloemotion Lunch are fixed but Curry Train menu choices must be notified to NYMR Customer Services at least 4 weeks in advance of the booked date of travel. It’s best to tell Us when booking but, up to that deadline you can chose your menu and wine via Customer Services (01751 472508). After that your choice may be unavailable.

Whitby/Pickering Afternoon Tea, Fish & Chip Lunch, Festive Afternoon Tea and Curry Train services are suitable for passengers aged at least 14 years and upwards. The Sloemotion Lunch is only suitable for adults aged at least 18 years and upwards.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on our Speciality Services.

Our heritage carriages were built with narrow doors and gangways that cannot realistically be adapted to facilitate wheelchair users. We regret that We cannot accommodate passengers on the Speciality Services unless they can walk to their seats without reliance on any mobility aid other than a stick. For further information please email [email protected]

Speciality Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over Our railway.

Other NYMR services may be operating alongside Speciality Services. Tickets for Speciality Services are NOT valid for such other services.

The carriages normally used to provide Speciality Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages from time to time if the normal Speciality carriages need maintenance or overhaul. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Speciality Service.

Price and Payment

Tickets will not be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for debit / credit card payments.

Speciality Service income should be paid to the Trust and an intercompany transfer made to the PLC for the non-travel element.

Tickets

A valid Ticket (Printed Online NYMR Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Speciality Service.

Tickets for bookings made via telephone through NYMR Customer Services will be posted via second class mail to your address as notified to us. We will not post Tickets separately to other Passengers covered by Your booking. Once full payment has been received an Online Confirmation will be e-mailed to You. You are responsible for printing the online confirmation and for ensuring that a printed Confirmation or Ticket for all Passengers covered by the booking is available for inspection on the booked Speciality Service.

If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00 per Ticket.

Please check Your Ticket(s) on receipt. Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

We will not be responsible for Tickets that are lost or stolen after dispatch. If this happens, please let us know. We may be able to issue duplicates at our discretion.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect, such as where a vendor offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us at the time of booking that You are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Speciality Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

Over 21 days before the booked date 100% refund via Cash/Card or Gift Card.
7 – 20 days before the booked date 100% refund via Gift Card OR 50% Cash/Card refund).
7- 3 days before the booked date 50% refund via Gift Card.

Bookings cancelled less than three days before the booked date will not entitle You to any refund. However, We recognise there may be genuine last-minute events beyond Your or Your Passengers reasonable control. We will treat such situations sympathetically. Please speak to Customer Services on 01751 472508.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by you.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Speciality Service. We recommend that all Passengers arrive at least 15 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Speciality Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North York Moors Historical Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. NYMR”

“Fare(s)" means the pre-paid charges per person for travel and dining on Speciality Services.

“Passenger(s)” means someone booked on to the relevant Speciality Service.

“Speciality Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Speciality Service.

Limitation of Liability

Neither We nor our (parent Charity, the North York Moors Historical Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Speciality Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Speciality Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 21/11/2019

Pullman Dining T&Cs from April 2020

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Pullman Afternoon Tea services have fixed menus. For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by ringing NYMR Customer Services (01751 472508). If You miss the deadline Your choice may be unavailable. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate but can enjoy unlimited free soft drinks. We regret that we cannot safely accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services.

As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train. All customers must be able to walk to their seats. Carer Discounts are not available on Dining Services. For further information email [email protected]

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

Other NYMR services may be operating alongside Pullman Services. Tickets for Pullman Services are NOT valid for such other services.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages from time to time if the normal Pullman carriages need maintenance or overhaul. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Pullman Service income should be paid to the Trust and an intercompany transfer made to the PLC for the non-travel element.

Tickets

A valid Ticket (Printed Online NYMR Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00 per Ticket.

Please check Your Ticket(s) on receipt. Most Pullman Services depart from and return to Grosmont however some originate and return to Pickering. Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

We will not be responsible for Tickets that are lost or stolen after dispatch. If this happens, please let us know. We may be able to issue duplicates at our discretion.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

Over 21 days before the booked date 100% refund via Cash/Card or Gift Card.
7 – 20 days before the booked date 100% refund via Gift Card OR 50% Cash/Card refund).
7- 3 days before the booked date 50% refund via Gift Card.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by you.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 15 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. NYMR”

“Fare(s)" means the pre-paid charges per person for travel and dining on Speciality Services.

“Passenger(s)” means someone booked on to the relevant Speciality Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North York Moors Historical Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 21/11/2019

Digital Photography Courses T&Cs 2020

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Digital Photography Courses 2020

Equipment you will need:

Digital camera
A tripod if you would like to use one, but not essential
Waterproof clothing and comfortable walking shoes
Sun hat/sun protection and notebook
Packed lunch

As the course fee does not include any personal or equipment insurance, you are responsible for insuring yourself and any special equipment you may bring, especially for cameras and computers. We cannot accept any liability for any loss or damage to any personal possessions during your visit.

No pets are allowed on the digital photography course other than guide dogs/assistance dogs for the blind and hearing dogs for those who are profoundly deaf.

This course is only suitable for adults (18 years plus). If you are a wheelchair user please email [email protected]

Price and Payment

The course fee is £125 per person, inclusive of tea/coffee refreshments and train travel, but does not include any personal or equipment insurance.

Course Confirmation

Course confirmation will be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Once full payment has been received an online confirmation will be emailed to you. You will need to bring a printed confirmation on the day of your visit. Bookings made via telephone through Customer Service Department will be sent to you via email or post.

Please check your course confirmation order and let us know immediately if there is a mistake. Email [email protected]

You must not re-sell or transfer booked courses. We reserve the right to treat any course/travel as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers resale at a price higher than their purchase price or where courses are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking).

Any obtained courses in breach of these Terms and Conditions shall be void. Void courses are NOT refundable.

Condition relating to Cancellation, Amendment and Refunds

You may cancel a course prior to the following charges:

Over 21 days prior visit (100% refund via Cash/Card or Gift Card)
7 - 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund)
7 - 3 days prior visit (50% refund via Gift Card)
Less than 3 days prior visit 0% refund

If you will be unable to attend your course, please call us to discuss transferring to a different date (if available). Please speak to Customer Services and call 01751 472508 for exceptional circumstances.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you or course attendants are at your or their risk. NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from cancellation of the digital photography courses.

We reserve the right to suspend, reschedule or cancel services / digital photography courses if operational circumstances or safety make this necessary.

Meanings

“You” means the person buying a Digital Photography Course and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ. NYMR”

“Fee(s)" means the pre-paid charges per person partaking in a Digital Photography Course.

“Participant(s)” means someone booked on to the relevant Digital Photography Course.

“Digital Photography Course(s)” means the purchased permit to attend a specified course and travel along the line, specified within the course itinerary.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Participant on a specified Digital Photography Course.

Limitation of Liability

Neither we nor our parent charity, the North York Moors Historical Railway Trust Limited shall be liable for any indirect or consequential loss or expense from any cause including cancellation of the course nor shall we and our parent charity have any liability arising from any cause beyond our reasonable control.

We and our parent charity exclude liability to you and passengers arising out of or in connection with the purchase of courses/tickets, the making of journeys and visiting the charity’s premises except to the extent that such exclusion is prohibited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 13/12/2019

Shed Tours T&Cs 2020

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Shed Tours Terms & Conditions 2020

Each Shed Tour will cover aspects of the work of the Motive Power Depot and include a tour of much of the site. There will also be some opportunity to take photographs of the locomotives and work being done. Each tour lasts for approximately 2 hours.

This Shed Tour is only suitable for children aged 10 years plus. Adults (16 years plus).

Unfortunately due to the working environment of the Motive Power Depot wheelchairs users cannot be accommodated.

No pets are allowed on the Shed Tour including guide dogs/assistance dogs due to safety reason.

Safety

The Motive Power Depot is a potentially hazardous working environment. Consequently, Participants must be reasonably fit, agile and over 10 years old.

Participants will need to wear suitable clothing and foot wear. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. The NYMR may at its sole discretion refuse participation on a Shed Tour if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

Price and Payment

Shed Tour Fee is £10 per Adult and £5.00 per Child.

Course Confirmation

Shed Tour confirmation will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Please check your course confirmation order and let us know immediately if there is a mistake. Email [email protected]

You must not re-sell or transfer booked Shed Tours. We reserve the right to treat any Shed Tour as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers resale at a price higher than their purchase price or where Shed Tours are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking).

Any obtained Shed Tours in breach of these Terms and Conditions shall be void. Void Shed Tours are NOT refundable.

Condition relating to Cancellation, Amendment and Refunds

You may cancel a Tour prior to the following charges:

Over 21 days prior visit (100% refund via Cash/Card or Gift Card)
7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund)
7 - 3 days prior visit (50% refund via Gift Card)
Less than 3 days prior visit 0% refund

If you will be unable to attend your Shed Tour, please call us to discuss transferring to a different date (if available). Please speak to Customer Services and call 01751 472508 for exceptional circumstances.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you are at your or their risk. NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from cancellation of the Shed Tours.

We reserve the right to suspend, reschedule or cancel services / Shed Tours if operational circumstances or safety make this necessary.

Meanings

“You” means the person buying a Shed Tour and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ. NYMR”

“Fee(s)" means the pre-paid charges per person partaking in a Shed Tour.

“Participant(s)” means someone booked on to the relevant Shed Tour.

“Shed Tour(s)” means an advertised NYMR guided tour of the Motive Power Department at Grosmont.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Participant on a specified Shed Tour.

Limitation of Liability

Neither We nor our (parent Charity, the North York Moors Historical Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Shed Tour nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Participants arising out of or in connection with the purchase of Tickets, any Shed Tour and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 13/12/2019

Footplate Experiences T&Cs 2020

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Footplate Experiences Terms & Conditions 2020

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

“Participant” means the person for whom the experience is booked.

“Course” means a booked footplate experience.

Save as provided in Clause 9 below “We” means North Yorkshire Moors Railway Enterprises PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 16 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions.

Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to sign a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements.

Participants need to check in at the Customer Services office on Platform 1 at Pickering Station at least 45 minutes before their Course is due to depart.

The Courses

A Steam Experience (Charge £353 per person) includes:

One round trip on the footplate of a heritage steam locomotive between Pickering and Grosmont stations (36-miles) (total elapsed time approx. 3 hours)
One-year Single Adult Membership of the NYMR
A Souvenir Certificate signed by your driver

A Diesel Experience (Charge £173 per person) includes:

18-mile cab ride on a diesel locomotive
One year’s single adult Membership of the NYMR
Souvenir Certificate signed by your driver

For current NYMR members the membership fee will be deducted from the footplate experience Charge. You will be required to produce a valid NYMR membership card when checking in with Customer Services.

(4) Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

(5) Course Confirmation.

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a printed confirmation on the day of their Course.

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Bookings made via telephone through the Footplate Coordinator will be confirmed to You via email or post. A copy of these Terms and Conditions will be included. If they are not acceptable or cannot be complied with then You may cancel the Course without charge no later than ten working days from the date of the confirming e mail or post.

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

(6) Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

(7) Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mail or by phoning Customer Services as follows:-

More than 21 days before the Course date (100% refund via Cash/Card or NYMR Gift Card)
7 – 20 days before the Course date (100% refund via NYMR Gift Card OR 50% Cash/Card refund)
7 - 3 days prior visit (50% refund via Gift Card)
Less than 3 days prior visit 0% refund

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit /credit card, we will not refund in cash

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

(8) Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

Personal arrangements such as travel, and accommodation arranged by You or Participants are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non -availability of Courses on the booked date or time.

(9) Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North York Moors Historical Railway Trust Limited as the owner of the assets on which Courses are provided.

(10) Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 24/01/2020

General T&Cs 2020

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Application
These General Terms and Conditions apply to bookings on the North Yorkshire Moors Railway including ancillary services such as car parking provision. Every person accepting these conditions when purchasing a Ticket or other service from the NYMR accepts these Conditions on behalf of all other persons for whom the Tickets or service are purchased.

Meanings
NYMR means the North York Moors Historical Railway Trust Limited, an incorporated Charity whose registered office is at 12 Park Street, Pickering, North Yorkshire YO18 7AJ.

Passenger(s) means the person(s) entitled to travel on NYMR services following issue of a Ticket.

Fare Table means the table of published NYMR Ticket prices applicable to the date(s) of travel or published fares for Specified Service Tickets as applicable.

Ticket(s) means an official NYMR card (Edmondson Ticket) or paper ticket evidencing authority to travel on NYMR services.

Timetable means the scheduled timings for NYMR train services as published from time to time. Click here for recent timetable.

Gala means dates specified as such in the Timetable when additional services and/or guest locomotives are scheduled to operate.

Special Events means dates specified as such in the Timetable where additional attractions are provided at NYMR stations or services are hauled by celebrity guest locomotives for which a Booked Service Ticket is required.

Group(s) means 20 or more Passengers travelling together.

Booked Service Ticket means a Ticket valid for travel only on the NYMR train service specified on the face of the Ticket, Pullman dining trains, other catering trains, wedding parties, saloon charters, pre- booked Group(s), and pre -booked seating on Special Event services

(1) Tickets

1.1 Each Ticket is issued subject to the payment of the relevant published fare, these general terms and conditions and the NYMR Bye-Laws which can be inspected at NYMR Booking Offices.
1.2 Everyone travelling on NYMR trains must be covered by a valid Ticket or other travel permit for their journey.
1.3 Tickets must not be resold.
1.4 Dated tickets are only valid for both outward and return journeys on the day of issue or as specified on the face of the Ticket.
1.5 Tickets are NOT valid for travel on services provided by another operator over the same route.
1.6 Tickets are issued for standard class only. Upgrade to First Class where available requires the payment of a supplementary charge.
1.7 Tickets may be purchased online in advance, at NYMR Station Booking Offices or from on board Travelling Ticket Inspectors.
1.8 Bookings made via nymr.co.uk will receive an email confirmation, this needs to be validated and exchanged for tickets at a Booking Office on your day of travel.
1.9 Your email confirmation is not a valid travel ticket.
2.0 Online tickets via nymr.co.uk are for travel on dates and services specified. We are unable to reserve or guarantee a seat on any train, as we are not able to offer a seat reservation service. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE.

(2) Timetabled Services

2.1 The issue of tickets does not imply that a timetabled service will run or, unless it is a Booked Service Ticket, that sufficient seats will be available for all Passengers intending to travel. Normal services are operated on a “turn up and go“ basis so Passenger numbers are unpredictable. Accordingly NYMR shall not be liable for failure to carry a Passenger on a normal service train if there is insufficient accommodation.
2.2 If there is insufficient seating accommodation in standard class the Guard of the train may authorise Passengers to occupy First Class seating without payment of the normal supplementary fare. Unless and until such authorisation is given the First Class supplement is payable.
2.3 NYMR is responsible for providing travel for the journey covered by a valid Ticket but may substitute road transport if operational problems occur.
2.4 Apart from Booked Service Tickets, or unless otherwise specified, Tickets may be used on any timetabled public service on the day(s) for which they are valid.
2.5 NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.
2.6 NYMR may for safety or operational reasons, including delays or disruption to services caused by another operator or for any other causes outside its reasonable control:

a) Suspend or discontinue the issue of Tickets, and;
b) Dispatch trains from stations before the arrival of connecting services, and;
c) Withdraw all services from any station, and;
d) Discontinue the running of trains,

however NYMR will then take all reasonable measures to facilitate completion of Passengers’ journeys including, in the case of Passengers holding return or day rover Tickets, their return to their point of original departure whether by rail or other means of transport.

(3) Standard Discounts

3.1 Age related discounts on NYMR published fares depend on age at the date of travel and are:
Child under 4 years old: Free
Child 4 to 15 years old inclusive: 50% discount
3.2 NYMR Member discount (subject to production of membership card): 50% discount
3.3 Family Tickets at the rates shown in the Fare Table enable travel by up to two Adults and up to two accompanying children aged 4 to 15 years old inclusive.
3.4 Rail Staff Travel discounts for employees of members of the Rail Delivery Group (formally ATOC) subject to production of photo card: 75% discount.
3.5 Group Travel discount: 20% or as otherwise agreed in writing.
3.6 Wheelchair users: 0% discount for the user and 100% discount for accompanying carer.
3.7 Dogs assisting Passengers with disabilities requiring their use: Free

(4) Gala and Special Event Fares

Higher Fares may be payable for;
a) some journeys at the prices specified during Galas and Special Events on dates designated as such in the then current Timetable, and;
b) Booked Service Tickets.

(5) Break of Journey

Passengers may, Timetable permitting, break their journeys at intermediate stations and resume their journey on a later train. Passengers holding return and day rover Tickets may break their journeys on both the outward and return legs.

(6) Multiple Journeys / Freedom Tickets

6.1 Passengers holding return tickets valid for journeys between Pickering and Whitby may make multiple journeys between those two stations during the day(s) of that Ticket’s validity.
6.2 Passengers holding day rover tickets valid for journeys between Pickering and Grosmont may also make multiple journeys between those two stations during the day(s) of that Ticket’s validity.

(7) Travel Beyond Destination

A Passenger using a Ticket for any station beyond that for which it is valid will be liable to pay the difference between the price paid for the Ticket and the appropriate fare for the journey actually undertaken.

(8) Passengers’ Responsibilities

8.1 Passengers should examine their tickets and change given as soon as possible after issue. NYMR may not accept liability for any mistakes that are not drawn to its attention promptly.
8.2 Passengers holding return and day rover Tickets must check the Timetable operating on the date of travel to make sure that trains are scheduled that will enable them to complete their intended journey.
8.3 Passengers must retain their Tickets so that they are available for inspection. Any passenger who cannot produce a valid Ticket may be treated as having boarded the train without one.
8.4 Passengers must take care of their Tickets. Any which become illegible through mutilation or any other cause will cease to be valid. Lost or mislaid Tickets will not be replaced and will not entitle the Passenger to a refund or other compensation.
8.5 NYMR may refuse access to its trains or premises to anyone who appears to be drunk, disorderly, under the influence of drugs or is behaving in an offensive or abusive manner. In that event NYMR shall not be liable for any refund or compensation nor for facilitating that person’s completion of their journey

(9) Refunds and Compensation

9.1 The NYMR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience for Passengers is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not the NYMR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not conveyance to a precise Timetable.
9.2 If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, or the train is cancelled, unused Tickets may be returned to the NYMR Ticket Office where they were purchased and a full refund will be given.
9.3 If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within the NYMR’s reasonable control then the following compensation may be claimed.
Delay of up to 45 minutes: NIL
Delay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to the delayed service.
Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to the delayed service.
For a return or day rover Ticket only the standard single Ticket price shown in the Fare Table as applicable to the delayed journey, less any discount given, may be payable. In the case of Booked Service Tickets compensation payable for delay will exclude the price paid for service enhancements including but not limited to seat reservations, catering and charter services.
9.4 Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.
9.5 No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa).
9.6 For Booked Service Tickets involving the appearance of a celebrity locomotive a full refund on Tickets will be given if the locomotive fails to arrive on the NYMR in operable condition. If, having arrived, it fails to appear on a service to which a Booked Service Ticket applies the compensation payable will be limited to the difference in price between the Booked Service Ticket and the normal fare as shown in the Fare Table for the same journey.
9.6 Refunds and compensation will be paid by the same means as were used to purchase the relevant ticket, i.e. where a charge or credit card was used a credit voucher will be issued using the same card. Cash will only be payable if the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refunds or compensation.

(10) Access for people with Disabilities

NYMR is committed to ensuring that people with disabilities enjoy equal access to its services and facilities. However making adaptations can be hard to reconcile with NYMR’s charitable duty to conserve heritage. Some services and facilities are currently unavailable to those with restricted mobility. NYMR will use all reasonable endeavours compatible with its charitable objects to remove or overcome such restrictions.

(11) Animals, Luggage Personal Possessions, Bicycles, Pushchairs and Personal Mobility Scooters

11.1 Passenger’s hand luggage may be carried without extra charge provided it causes no inconvenience to other Passengers and can be stored on a luggage rack.
11.2 Dogs may be carried subject to payment of the appropriate Fare but are NOT permitted in First Class accommodation and in catering vehicles such as Pullman dining and Buffet cars. (This restriction does not apply to Dogs assisting passengers with disabilities.) Dogs must remain on the floor of coaches and are NOT permitted on seats in any circumstances. If a Dog is so large that it is blocking an aisle the NYMR on train Guard may require that for safety it is carried in the Guard’s van on the train.
11.3 Other animals are NOT permitted on NYMR trains.
11.4 Bicycles may be carried in the Guard’s van subject to payment of the appropriate Fare.
11.5 Children’s Pushchairs may be carried without charge but ONLY in the Guard’s van on the train. Pushchairs, whether or not of the foldable type, must NOT be carried in seating accommodation including coach aisles and vestibules.
11.6 Small Personal Mobility Scooters and wheelchairs may be carried in the Guard’s van on trains without charge. A Small Personal Mobility Scooter is an electrically powered one not exceeding the following dimensions: 110cm length, 90cm height, 55cm width.
11.7 Petrol or diesel powered vehicles such as motor cycles and quad bikes cannot be carried under any circumstances.

(12) Car Parking

12.1 Passengers’ motor vehicles may be parked in NYMR controlled car parks subject to availability of marked spaces and payment of the parking charges displayed at the site.
12.2 Only vehicles capable of fitting within marked spaces may be parked. Caravans and vehicles with a Maximum Gross Weight in excess of 3.5 Tonnes are NOT permitted.
12.3 NYMR does not undertake to provide a secure or attended car park. Motor vehicles are parked at the owner’s/driver’s risk.

(13) Limitation of Liability

13.1 NYMR does not exclude or limit liability to Passengers for death or personal injury resulting from its negligence including that of personnel under its control.
13.2 In addition to any specific limitations specified in these General Conditions NYMR shall not be liable to Passengers for any indirect or consequential loss however caused.

Updated 13/02/20

Groups T&Cs

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TERMS & CONDITIONS

Group bookings need to be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers are required, otherwise standard fares will apply. Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment. A deposit of 50% of the total cost is required upon receipt of the confirmation letter unless otherwise stated.

Cancellations can only be made in writing or by email at least seven days prior to your date of travel. Cheques should be made payable to NYMR or payment can be made by all major credit and debit cards, excluding American Express.

On your scheduled travel day please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time the NYMR cannot guarantee that your group will be able to travel. Ensure that your coach driver is made fully aware of the set-down and pickup points at Pickering, Goathland and Grosmont.

Seating will be reserved for parties boarding at Pickering, Grosmont or Whitby stations, unfortunately we cannot guarantee reserved seating at intermediate stations. Seats can only be held until 10 minutes prior to the scheduled departure time and bookings are subject to limited space availability. During Special Events reserved seating may not be available due to seating limitations. No reserved seating is available at Railway in Wartime.

The NYMR reserves the right to alter, cancel or suspend services and accepts no liability for any loss, inconvenience or delay thereby caused. Any material amendments made to the original booking after the receipt of your letter of confirmation will incur an administration fee of £25 except in the case of cancellation.

Promotions T&Cs

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Local Residents Offer - YO18, YO21 & YO22

Residents that live locally to the North Yorkshire Moors Railway can now purchase an Adult Freedom Ticket at privilege rate and save a huge 50% off the original price.

Terms and conditions apply:

1. Proof of residency in YO18, YO21 or YO22 area is required (Photographic ID preferred). 2. The offer covers the bearer only and not their guests or visitors. 3. Only one travel ticket per valid ID shown. 4. NOT valid at Special events (i.e. Diesel Gala, Behind the Scenes Weekend, 60s Fest, Annual Steam Gala, Railway in Wartime, Northern Lights Express and Santa Specials). 5. NOT valid on the 0920 Pickering Departure. 6. Offer available on the day of travel only, from the departure station Booking Office (not available online). 7. Not valid for Group Bookings, Educational Visits, Pullman dining, Annual Membership, other NYMR tickets, or in conjunction with any other offer. 8. The offer is not transferable, assignable or redeemable for cash. 9. Offer valid until: 01/01/21.

Online Discounts - nymr.co.uk

If you buy your return travel tickets online, there are many dates when you can save 10%, 20% or even 30% off the ticket price (ticket fees apply). Not all dates have discounts but those which are eligible will display the discount before buying. If there is no discount shown, then tickets for that date are not being discounted.

Esk Valley Railcard

A Residents’ Railcard offers a third off Adult Freedom Tickets. The Residents’ Railcard price is £10 for one year. Not valid at Special Events (i.e. Diesel Gala, Behind the Scenes Weekend, 60s Fest, Annual Steam Gala, Railway in Wartime, Northern Lights Express and Santa Specials).

If you live in the Hambleton, Scarborough or Ryedale Districts of North Yorkshire, or in the Boroughs of Middlesbrough, Redcar and Cleveland or Stockton, you are eligible for an Esk Valley Railcard.

Travel Zoo Vouchers

Must be redeemed at Pickering or Whitby Station. Must arrive at Pickering or Whitby Station at least 30 minutes prior to the departure of your preferred train. Cannot be pre-booked. Please note spaces are limited. No booking required. Print your voucher and hand it in on arrival at Pickering or Whitby Railway Station in exchange for your day tickets. Limited availability on the 9:25am train - please arrive early to ensure a place on this train. Children aged three and under travel free. Child fares are available for children aged 4-15. Dogs and bicycles incur a supplement of £3. Please keep dogs off the carriage seats. Bicycles are subject to space availability. Subject to availability. Must be used by two people in one visit. Vouchers are limited and may therefore sell out at any time.

Vouchers will not be accepted outside of the date range show on the voucher.

Ambassador Scheme Vouchers

£5.00 off the full price of an Adult Freedom Ticket. Only one voucher redemption per transaction. Voucher to be redeemed at any NYMR Booking Office. Not valid at Special Events (i.e. Diesel Gala, Behind the Scenes Weekend, 60s Fest, Annual Steam Gala, Railway in Wartime, Northern Lights Express and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Voucher has a cash value of GBP 0.001 and must not be sold/re-sold, non-transferable, assignable or redeemable for cash. Photocopied/damaged vouchers will not be accepted. Valid until 28 February 2021, non-extendable.

Castle Howard Members

Members receive £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Castle Howard Membership Card must be shown for the discount. Valid until 3 November 2019.

Scarborough Sea Life Members

Members receive £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Scarborough Sea Life Membership Card must be shown for the discount. Valid until 3 November 2019.

English Heritage Members

Members receive £5.00 off the full price of an Adult Freedom Ticket. Not valid at Special Events (i.e. Diesel Gala, Behind the Scenes Weekend, 60s Fest, Annual Steam Gala, Railway in Wartime, Northern Lights Express and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. English Heritage Membership Card must be shown for the discount. Expires: 01/01/21.

Welcome to Yorkshire - Attractions & Events Guide 2020

£5.00 off an Adult Freedom Ticket. Only one voucher redemption per transaction. Voucher to be redeemed at Pickering or Whitby Booking Office only. Not valid at Special Events (i.e. Diesel Gala, Behind the Scenes Weekend, 60s Fest, Annual Steam Gala, Railway in Wartime, Northern Lights Express and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Voucher has a cash value of GBP 0.001 and must not be sold/re-sold, non-transferable, assignable or redeemable for cash. Photocopied/damaged vouchers will not be accepted. Expires 01/01/21, non-extendable.

Activity Superstore Vouchers

We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries.

Gift Ideas for Two

We are not part of the ‘Steam Train Experience’ as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.

School T&Cs

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Terms & Conditions

Schools bookings need to be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for the schools group rates, a minimum number of 20 fare-paying passengers are required, otherwise standard fares will apply. Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel.

Online Gift Shop T&Cs

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Terms & Conditions – Online Gift Shop Sales

Please read these conditions carefully before placing an order with North Yorkshire Moors Railway Ent. Plc (NYMR). By placing an order with NYMR, you signify your agreement to be bound by these conditions. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

About Us:

Our Contact details: Retail Department, North Yorkshire Moors Railway Ent. Plc, Pickering Station Pickering North Yorkshire YO18 7AJ United Kingdom
VAT Number: 546815903
Registered Company Number: 2490244

Phone: 01751 476559
Email: [email protected]

Prices of all goods for sale are shown on the website and include VAT, with the exception of books and children’s clothing. The online shop is available in English only.

Our Contract

Your order is an offer to NYMR to buy the product(s) in your order. When you place an order to purchase a product from NYMR, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with NYMR. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

Right of Cancellation

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

You must inform us (NYMR) of your decision to cancel your order. You may submit your request either by email or phone. You will have to bear the direct cost of returning these goods. You must return goods in a saleable condition. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.

Effects of Cancellation

We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.

Placing an Order

To place an order, select the item by pressing ‘Add to Basket’. To make payment, select ‘Checkout’ and enter your details. You must accept the Terms and Conditions to continue. Click on ‘Pay now’ to be transferred to our secure online payment page which is powered by WorldPay.

Payment can be made using: MasterCard / Visa / Maestro / JCB

You will receive confirmation of your order by email. You should check your order and delivery details and contact us by email or phone as soon as possible if there are any errors.

Delivery is usually by Royal Mail and fees are based on weight and the number of items ordered. Cost of postage is clearly shown in the checkout section. Orders are usually shipped within 72 hours. Orders are checked and posted daily (Monday – Friday) when trains are running between April and October. Orders are checked and posted 3 times a week November to March, unless otherwise stated.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We will endeavour to replace any goods received that are damaged or faulty, or offer a full refund if it is unavailable. You will be required to provide proof in the form of photo images or by returning the item.