General T&Cs 2019 ApplicationThese General Terms and Conditions apply to bookings on the North Yorkshire Moors Railway including ancillary services such as car parking provision. Every person accepting these conditions when purchasing a Ticket or other service from the NYMR accepts these Conditions on behalf of all other persons for whom the Tickets or service are purchased. MeaningsNYMR means the North York Moors Historical Railway Trust Limited, an incorporated Charity whose registered office is at 12 Park Street, Pickering, North Yorkshire YO18 7AJ. Passenger(s) means the person(s) entitled to travel on NYMR services following issue of a Ticket. Fare Table means the table of published NYMR Ticket prices applicable to the date(s) of travel or published fares for Specified Service Tickets as applicable. Ticket(s) means an official NYMR card (Edmondson Ticket) or paper ticket evidencing authority to travel on NYMR services. Timetable means the scheduled timings for NYMR train services as published from time to time. Click here for recent timetable. Gala means dates specified as such in the Timetable when additional services and/or guest locomotives are scheduled to operate. Special Events means dates specified as such in the Timetable where additional attractions are provided at NYMR stations or services are hauled by celebrity guest locomotives for which a Booked Service Ticket is required. Group(s) means 20 or more Passengers travelling together. Booked Service Ticket means a Ticket valid for travel only on the NYMR train service specified on the face of the Ticket, Pullman dining trains, other catering trains, wedding parties, saloon charters, pre- booked Group(s), and pre -booked seating on Special Event services (1) Tickets 1.1 Each Ticket is issued subject to the payment of the relevant published fare, these general terms and conditions and the NYMR Bye-Laws which can be inspected at NYMR Booking Offices.1.2 Everyone travelling on NYMR trains must be covered by a valid Ticket or other travel permit for their journey.1.3 Tickets must not be resold.1.4 Dated tickets are only valid for both outward and return journeys on the day of issue or as specified on the face of the Ticket.1.5 Tickets are NOT valid for travel on services provided by another operator over the same route.1.6 Tickets are issued for standard class only. Upgrade to First Class where available requires the payment of a supplementary charge.1.7 Tickets may be purchased online in advance, at NYMR Station Booking Offices or from on board Travelling Ticket Inspectors.1.8 Bookings made via nymr.co.uk will receive an email confirmation, this needs to be validated and exchanged for tickets at a Booking Office on your day of travel. 1.9 Your email confirmation is not a valid travel ticket.2.0 Online tickets via nymr.co.uk are for travel on dates and services specified. We are unable to reserve or guarantee a seat on any train, as we are not able to offer a seat reservation service. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE. (2) Timetabled Services 2.1 The issue of tickets does not imply that a timetabled service will run or, unless it is a Booked Service Ticket, that sufficient seats will be available for all Passengers intending to travel. Normal services are operated on a “turn up and go“ basis so Passenger numbers are unpredictable. Accordingly NYMR shall not be liable for failure to carry a Passenger on a normal service train if there is insufficient accommodation.2.2 If there is insufficient seating accommodation in standard class the Guard of the train may authorise Passengers to occupy First Class seating without payment of the normal supplementary fare. Unless and until such authorisation is given the First Class supplement is payable.2.3 NYMR is responsible for providing travel for the journey covered by a valid Ticket but may substitute road transport if operational problems occur.2.4 Apart from Booked Service Tickets, or unless otherwise specified, Tickets may be used on any timetabled public service on the day(s) for which they are valid.2.5 NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.2.6 NYMR may for safety or operational reasons, including delays or disruption to services caused by another operator or for any other causes outside its reasonable control: a) Suspend or discontinue the issue of Tickets, and;b) Dispatch trains from stations before the arrival of connecting services, and;c) Withdraw all services from any station, and;d) Discontinue the running of trains, however NYMR will then take all reasonable measures to facilitate completion of Passengers’ journeys including, in the case of Passengers holding return or day rover Tickets, their return to their point of original departure whether by rail or other means of transport. (3) Standard Discounts 3.1 Age related discounts on NYMR published fares depend on age at the date of travel and are:Child under 4 years old: FreeChild 4 to 15 years old inclusive: 50% discount3.2 NYMR Member discount (subject to production of membership card): 50% discount3.3 Family Tickets at the rates shown in the Fare Table enable travel by up to two Adults and up to two accompanying children aged 4 to 15 years old inclusive.3.4 Rail Staff Travel discounts for employees of members of the Rail Delivery Group (formally ATOC) subject to production of photo card: 75% discount.3.5 Group Travel discount: 20% or as otherwise agreed in writing.3.6 Wheelchair users: 0% discount for the user and 100% discount for accompanying carer.3.7 Dogs assisting Passengers with disabilities requiring their use: Free (4) Gala and Special Event Fares Higher Fares may be payable for;a) some journeys at the prices specified during Galas and Special Events on dates designated as such in the then current Timetable, and;b) Booked Service Tickets. (5) Break of Journey Passengers may, Timetable permitting, break their journeys at intermediate stations and resume their journey on a later train. Passengers holding return and day rover Tickets may break their journeys on both the outward and return legs. (6) Multiple Journeys 6.1 Passengers holding return tickets valid for journeys between Pickering and Whitby may make multiple journeys between those two stations during the day(s) of that Ticket’s validity.6.2 Passengers holding day rover tickets valid for journeys between Pickering and Grosmont may also make multiple journeys between those two stations during the day(s) of that Ticket’s validity. (7) Travel Beyond Destination A Passenger using a Ticket for any station beyond that for which it is valid will be liable to pay the difference between the price paid for the Ticket and the appropriate fare for the journey actually undertaken. (8) Passengers’ Responsibilities 8.1 Passengers should examine their tickets and change given as soon as possible after issue. NYMR may not accept liability for any mistakes that are not drawn to its attention promptly.8.2 Passengers holding return and day rover Tickets must check the Timetable operating on the date of travel to make sure that trains are scheduled that will enable them to complete their intended journey.8.3 Passengers must retain their Tickets so that they are available for inspection. Any passenger who cannot produce a valid Ticket may be treated as having boarded the train without one.8.4 Passengers must take care of their Tickets. Any which become illegible through mutilation or any other cause will cease to be valid. Lost or mislaid Tickets will not be replaced and will not entitle the Passenger to a refund or other compensation.8.5 NYMR may refuse access to its trains or premises to anyone who appears to be drunk, disorderly, under the influence of drugs or is behaving in an offensive or abusive manner. In that event NYMR shall not be liable for any refund or compensation nor for facilitating that person’s completion of their journey (9) Refunds and Compensation 9.1 The NYMR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience for Passengers is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not the NYMR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not conveyance to a precise Timetable.9.2 If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, or the train is cancelled, unused Tickets may be returned to the NYMR Ticket Office where they were purchased and a full refund will be given.9.3 If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within the NYMR’s reasonable control then the following compensation may be claimed.Delay of up to 45 minutes: NILDelay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to the delayed service. Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to the delayed service.For a return or day rover Ticket only the standard single Ticket price shown in the Fare Table as applicable to the delayed journey, less any discount given, may be payable. In the case of Booked Service Tickets compensation payable for delay will exclude the price paid for service enhancements including but not limited to seat reservations, catering and charter services.9.4 Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.9.5 No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa). 9.6 For Booked Service Tickets involving the appearance of a celebrity locomotive a full refund on Tickets will be given if the locomotive fails to arrive on the NYMR in operable condition. If, having arrived, it fails to appear on a service to which a Booked Service Ticket applies the compensation payable will be limited to the difference in price between the Booked Service Ticket and the normal fare as shown in the Fare Table for the same journey.9.6 Refunds and compensation will be paid by the same means as were used to purchase the relevant ticket, i.e. where a charge or credit card was used a credit voucher will be issued using the same card. Cash will only be payable if the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refunds or compensation. (10) Access for people with Disabilities NYMR is committed to ensuring that people with disabilities enjoy equal access to its services and facilities. However making adaptations can be hard to reconcile with NYMR’s charitable duty to conserve heritage. Some services and facilities are currently unavailable to those with restricted mobility. NYMR will use all reasonable endeavours compatible with its charitable objects to remove or overcome such restrictions. (11) Animals, Luggage Personal Possessions, Bicycles, Pushchairs and Personal Mobility Scooters 11.1 Passenger’s hand luggage may be carried without extra charge provided it causes no inconvenience to other Passengers and can be stored on a luggage rack.11.2 Dogs may be carried subject to payment of the appropriate Fare but are NOT permitted in First Class accommodation and in catering vehicles such as Pullman dining and Buffet cars. (This restriction does not apply to Dogs assisting passengers with disabilities.) Dogs must remain on the floor of coaches and are NOT permitted on seats in any circumstances. If a Dog is so large that it is blocking an aisle the NYMR on train Guard may require that for safety it is carried in the Guard’s van on the train.11.3 Other animals are NOT permitted on NYMR trains.11.4 Bicycles may be carried in the Guard’s van subject to payment of the appropriate Fare.11.5 Children’s Pushchairs may be carried without charge but ONLY in the Guard’s van on the train. Pushchairs, whether or not of the foldable type, must NOT be carried in seating accommodation including coach aisles and vestibules.11.6 Small Personal Mobility Scooters and wheelchairs may be carried in the Guard’s van on trains without charge. A Small Personal Mobility Scooter is an electrically powered one not exceeding the following dimensions: 110cm length, 90cm height, 55cm width.11.7 Petrol or diesel powered vehicles such as motor cycles and quad bikes cannot be carried under any circumstances. (12) Car Parking 12.1 Passengers’ motor vehicles may be parked in NYMR controlled car parks subject to availability of marked spaces and payment of the parking charges displayed at the site.12.2 Only vehicles capable of fitting within marked spaces may be parked. Caravans and vehicles with a Maximum Gross Weight in excess of 3.5 Tonnes are NOT permitted.12.3 NYMR does not undertake to provide a secure or attended car park. Motor vehicles are parked at the owner’s/driver’s risk. (13) Limitation of Liability 13.1 NYMR does not exclude or limit liability to Passengers for death or personal injury resulting from its negligence including that of personnel under its control.13.2 In addition to any specific limitations specified in these General Conditions NYMR shall not be liable to Passengers for any indirect or consequential loss however caused.