Can be redeemed at NYMR shops, Tea Rooms and Booking Offices and over the phone for bookings. They can be used online with a PIN number to make Pullman Dining Bookings.

They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.

If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. If spent in store, the remaining balance is shown on your printed till receipt.

Are valid for 24 months from the last transaction (which includes the initial card load, adding or spending funds, or balance enquiries). Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained by calling 01751 476559, or by calling into a shop.

Should be treated as cash; they are not cheque guarantee, credit or charge cards. NYMR will not accept liability for lost, stolen or damaged cards.

Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.

Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for either a gift card or an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above.

Any multiple voucher orders will be combined onto one single card unless otherwise requested. Please email [email protected] to let us know.

Cannot be exchanged for cash and are valid for 24 months from the date of issue and supplied with a PIN number which allows them to also be used to make Pullman Dining Train bookings online.

NYMR reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

Updated 04/06/2024