Terms & Conditions

For the purposes of these Terms and Conditions, ‘NYMR' means North Yorkshire Moors Railway Trust (Charity Registration Number 501388) whose registered office is at Pickering Station, Pickering, North Yorkshire YO18 7AJ. ‘Visitor’ means the person named in the confirmation letter (the “Confirmation Letter”).

1 Agreement

1.1 The making of a booking (unless cancelled within 7 working days of receipt of the Confirmation Letter) will form an agreement on these Terms and Conditions (the ‘Agreement’) between the Visitor and NYMR for the holiday rental of the accommodation shown in the Confirmation Letter or as otherwise agreed in writing by NYMR and the Visitor (the ‘Accommodation’).

1.2 NYMR permits the Visitor to occupy the Accommodation for the period shown in the Confirmation Letter (“Holiday Period”) together with the use of the furniture, fixtures and effects.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to ‘party’ in these Terms and Conditions will include the Visitor’s family, servants, agents or guests. The Visitor agrees to make his or her party aware of these terms and conditions”

1.4 The Confirmation Letter will show the holiday price at the time of booking. The holiday price is subject to change in the event that the price is increased during a pricing review of accommodation (which will take place in Autumn each year to take effect in the relevant following calendar year). In the event of a change in the holiday price the Visitor will be informed in writing as soon as possible. NYMR will then ask the Visitor to confirm whether they wish to confirm the agreed new price or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue they shall be entitled to a full refund. If NYMR has not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 4 weeks it shall have the right to terminate the booking. In such circumstances, NYMR will only be liable for the return of the deposit. It is important in order for NYMR to correspond with the Visitor that the Visitor keeps NYMR notified of any changes in their contact details by writing to NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

2 Deposit

A 50% Deposit will be requested at the time of booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance.

3 VAT

The holiday price includes Value Added Tax (“VAT”). If rates of VAT change from that included in the holiday price, NYMR reserves the right to amend prices accordingly.

4 Payment

A minimum 50% deposit is due at time of booking. The remaining balance is due at least eight weeks before date of arrival.

All payments can be accepted in Pounds Sterling by a credit or debit card, or by cheque made payable to ‘North Yorkshire Moors Railway’.

5 Final Payment

The full balance of the total holiday cost (including any increase following a revision of prices in accordance with clause 1.4) will be payable not later than eight weeks before the holiday begins. If the full balance is not paid on time NYMR shall notify the Visitor and the Visitor will have 30 days to pay. If payment is still not received, NYMR reserves the right to cancel the holiday booking, in which case it shall be entitled to damages and any other costs that it suffers under general principles of English contract law. If the sum is less than or equal to the deposit NYMR shall retain the sum owing to it and return any balance as applicable.

6 Refunds and Cancellation Policy

6.1 The reservation may be cancelled at any time by the Visitor giving NYMR notice in writing.

6.2 Notice received more than eight weeks prior to date of arrival - 50% of deposit or balance paid will be refunded. Notice received less than eight weeks prior to date of arrival - 0% of deposit or balance paid will be refunded.

7 NYMR Right To Refuse/Alter

7.1 NYMR reserves the right to refuse any booking. 

7.2 NYMR reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of NYMR or (b) where in the reasonable opinion of NYMR it is necessary to perform or complete essential remedial or refurbishment works.

7.3 If a booking has to be cancelled by NYMR, it will take reasonable steps to offer an alternative booking. If NYMR is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), NYMR will return to the Visitor the relevant proportion of the money paid by the Visitor to NYMR in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.

7.4 Where 7.2 (b) applies NYMR shall offer the Visitor accommodation in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).

8 Change of Booking

There will be a fee of £25.00 (twenty-five pounds) for any transferred booking, and bookings may not be transferred within one month of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one accommodation to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday, it will be regarded as a cancellation.

9 Visitor Accommodation Limitation

Occupation must be limited to the maximum number of persons for the accommodation stated in the literature or on the NYMR website. 

10 Joint Bookings

The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of NYMR, assign the booking.

11 Services

Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate use of services within the Accommodation. Any damage caused by using appliances in an inappropriate manner will be charged to the Visitor.

12 Loss of, or damage to, Visitor property or vehicle(s)

12.1 Except as indicated below, NYMR cannot be held responsible for any loss or damage to any vehicle, belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation, or using any of the NYMR car parks. NYMR excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is directly caused by the negligence or default or breach of NYMR of any duty.

12.2 The Visitor shall be liable for and indemnify NYMR against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by NYMR arising from the Visitor’s use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party.

13 Pets

Up to two dogs are welcome to join you on your stay, an extra charge of £50.00 per weeks applicable. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge. Please view our Pets Accommodation Code of Conduct

14 NYMR Right of Entry

NYMR and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

We aim to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If however we are unable to complete the task between these hours and require access either before 10.00 or after 15.30 we will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

15 Visitor Obligations

15.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to NYMR the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.

15.2 The Visitor must allow NYMR and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.

15.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to NYMR or to any neighbours.

15.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling and so on

15.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation.

16 Accessibility

Unfortunately, our accommodation is not suitable for visitors with impaired mobility.

17 Property Cleanliness

The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.

18 Family Occupation

18.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.

18.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.

18.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of NYMR. If permission is granted, an additional charge will be levied. 

19 Water Supply

NYMR cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of NYMR’s reasonable control.

20 Weather

If the Accommodation becomes inaccessible due to bad weather, NYMR will take reasonable steps to inform the Visitor and to offer alternative NYMR accommodation where possible.

21 Advance Bookings

All accommodation can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods.

22 Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the local representative, whose details can be found in the welcome pack. Reasonable steps will then be taken to assist the Visitor. NYMR will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday.  If the Visitor wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively to the address below. All complaints made after the Visitor’s departure must be made in writing to: NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

23 Arrival and Departure Times

23.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 15.00pm on the first day of the holiday and Departure time is before 10.00am on the last day of the holiday. Change-over day is Friday for a week-long holiday period.

23.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

24 Railway Byelaws

Our accommodation is located in working railway stations, near to railway lines. A copy of the railway byelaws is available in the welcome pack. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the accommodation and/or the surrounding land belonging to NYMR, will constitute a breach of the Agreement by the Visitor.

25 Right to Evict

NYMR reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by NYMR where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff . If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle the Trust to terminate the agreement. 

26 Failure to exercise

The fact that NYMR does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by NYMR of such right in that or any subsequent incidence.

27 Notices

Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Letter or such other address as each party may from time to time have communicated in writing to the other.  Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

28 Severance

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

29 No Tenancy

The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and NYMR. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

30 Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

26 January 2024

These Terms and Conditions apply to Charters departing on or after 11/11/2026. For services departing before this date, the previous version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms.

We regret that we cannot safely accommodate children under 5 years old on our Charter Services. Children aged 5+ at date of travel are counted within the maximum of 18 people.

Charter Services have a fixed buffet menu. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service. Payment for pre-ordered wines must be made in advance when booking.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Great Western Saloon. Please let Our Customer Services Team know in advance, by emailing [email protected], We will then confirm this in writing.

Our Great Western Saloon carriage was built with narrow doors and gangways that cannot be adapted for wheelchair users or those requiring mobility aids such as scooters and walking frames. We regret that we cannot accommodate passengers on these Services unless they can climb aboard unaided. There is no space to store mobility aids on board the carriage, so these must be returned to your vehicle. Carer Discounts are not available on Charter Services. For further information email [email protected].

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on a Heritage steam heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Charter Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Charter Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Unfortunately, due to Food Hygiene Regulations we are not able to allow for any remaining food to be removed by you when you leave the Charter.

Are you celebrating a special occasion? If so, please speak to a member of staff before decorating the carriage, noting that due to the heritage nature of the carriage we are unable to stick/pin anything to the interior.

In the event of an emergency the Train Guard will clearly instruct you what to do. 

Other NYMR services may be operating alongside Charter Services. Tickets for Charter Services are NOT valid for such other services.

If You wish to bring your own drinks or bottles of wine, a corkage charge per bottle applies. Please contact Our Customer Services Team for current charges.

Price and Payment

You will be required to make a 50% Deposit at the point booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. Your booking is not complete until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection from the lead Passenger.

Please check Your Ticket on receipt. Charter Services usually depart from and return to Grosmont (YO22 5QE), occasionally services may operate from and return to Pickering (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from and departure time, please also check the date on your confirmation is correct. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Charter Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years)
• Less than 21 days prior to visit: 0% refund

Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Charter Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Charter Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Charter Services.

“Passenger(s)” means someone booked on to the relevant Charter Service.

“Charter Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Charter Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Charter Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Charter Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 28/08/2026

Great Western Saloon Charter Services have a fixed buffet menu. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

We regret that we cannot safely accommodate children under 5 years old on our Charter Services. Children aged 5+ at date of travel are counted within the maximum of 18 people.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Charter Services.

If you wish to bring your own alcoholic drinks, a corkage fee applies, please email [email protected] with your request.

Unfortunately, due to Food Hygiene Regulations we are not able to allow for any remaining food to be removed by you when you leave the Charter.

Are you celebrating a special occasion? If so, please speak to a member of staff before decorating the carriage, noting that due to the heritage nature of the carriage we are unable to stick/pin anything to the interior.

In the event of an emergency the Train Guard will clearly instruct you what to do. 

As the Great Western Saloon is a heritage carriage, it is not possible to use a wheelchair inside. All customers must be able to walk to their seats. Carer Discounts are not available on Charter Services. For further information email [email protected]

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Charter Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Charter Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Charter Services. Tickets for Charter Services are NOT valid for such other services.

Price and Payment

You will be required to make a 50% Deposit at the point booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. Your booking is not complete until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection before guests can board the Charter Service.

Please check Your Ticket(s) on receipt. Charter Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Charter Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

  • 28 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

  • 21 - 27 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

  • 15 - 20 days prior to visit - 50% refund via Gift Card.

  • Less than 14 days prior to visit - 0% refund.*

*Bookings cancelled less than fourteen days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. 

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 28 days prior to your visit date. After this, our cancellation policy applies.

A £5 admin fee per time for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Charter Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Charter Services.

“Passenger(s)” means someone booked on to the relevant Charter Service.

“Charter Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Charter Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Charter Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Charter Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 27/02/2025

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

 “Participant” means the person for whom the experience is booked.

 “Course” means a booked driver experience.

Save as provided in Clause 9 below “We” means NYMR PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 18 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions.

Participants must complete the Medical Questionnaire and Briefing Document (details sent when booking) at least 10 days before their booked driver experience date, failure to do so may result in the participant being unable to take the experience. Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to complete a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. 

Participants need to check in at the Station Shop on Platform 2 at Pickering Station (unless otherwise stated on your Booking Confirmation) at least 45 minutes before their Course is due to depart. 

The Courses

10:40 Departure Driver Experience Details

• 09:45 to 10:30 at the latest: Arrive at Grosmont Station (YO22 5QE) and proceed to the Station Shop on Platform 2. A member of the team will check you in, and provide you with your food and retail vouchers. You now have the option to get food and drinks from the Station Tea Room before your driver experience or, on your return to Grosmont Station later in the day.
• 10:40: Your locomotive comes off shed. Return to the Station Shop and we'll introduce you to the footplate team, where we will show you to the footplate/cab and conduct a briefing with you.
• 11:30: The first participant will drive from Grosmont to Pickering, with the second participant observing.
• 12:40 to 13:00: Arrive at Pickering Stations, participants will swap roles.  
• 13:00: The second participant will drive from Pickering to Grosmont, with the first participant observing.
• 14:10: Arrive at Grosmont Station. Your Driver Experience has completed.

14:00 Departure Driver Experience Details (please check Order Details for your start time)

• 13:15 to 14:00 at the latest: Arrive at Grosmont Station (YO22 5QE) and proceed to the Station Shop on Platform 2. A member of the team will check you in, and provide you with your food and retail vouchers. You will now have a short while to have lunch and drinks from the Station Tea Room.
• 14:50: Your locomotive is already in the station. Return to the Station Shop and we'll introduce you to the footplate team, where we will show you to the footplate/cab and conduct a briefing with you.
• 15:30: The first participant will drive from Grosmont to Pickering, with the second participant observing.
• 16:40 to 17:00: Arrive at Pickering Stations, participants will swap roles.
• 17:00: The second participant will drive from Pickering to Grosmont, with the first participant observing.
• 18:10: Arrive at Grosmont Station. Your Driver Experience has completed.

Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Course Confirmation.

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a copy of their confirmation (printed or on a mobile device) on the day of their Course. 

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mailing Customer Services as follows:-

•    21 days and over prior to course date - 100% refund via Cash/Card or Gift Card
•    14 to 20 days prior to the course date - 100% refund via Gift Card OR 50% Cash/Card refund
•    7 to 13 days prior to the course date - 50% refund via gift card 
•    Less than 7 days prior to the course date - 0% refund 

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit/credit card, we will not refund in cash.

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

Personal arrangements such as travel, and accommodation arranged by You or Participants are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non-availability of Courses on the booked date or time.

Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North Yorkshire Moors Railway Trust as the owner of the assets on which Courses are provided.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 10/07/2025

Each Dry Stone Walling Day will cover the fundamentals of traditional dry stone walling at the Mill Scar Wall, Goathland Station, under the guidance of our Walling Team. The session lasts for approximately 6 hours, including breaks.

This Dry Stone Walling Day is only suitable for adults aged 18 years plus.

Unfortunately, due to the access requirements and working environment at the Mill Scar Wall, wheelchair users cannot be accommodated.

For safety reasons, we are unable to accommodate dogs during the training day, including guide dogs/assistance dogs.

Safety

The Mill Scar Wall is a working environment involving physical activity. Consequently, participants must be reasonably fit and able to work outdoors for an extended period.

Participants will need to wear suitable clothing for a dirty environment and sturdy footwear. A member of staff will provide Personal Protective Equipment as required on the day. The NYMR may at its sole discretion refuse participation in a Dry Stone Walling Day if it believes reasonably that the participant is unsuitably attired or unfit to take part, including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

Price and Cancellation

Dry Stone Walling Days are a free, ticketed activity. As places are limited, if you are unable to attend, please let us know so that we are able to release your place to another participant.

Walling Day Confirmation

You will need to bring confirmation (either printed or on a mobile device) on the day of your visit. Bookings made via telephone through the Customer Service Department will be sent to you via email.

Please check your Booking Confirmation and let us know immediately if there is a mistake. Email [email protected]

You must not resell or transfer booked Dry Stone Walling Days. We reserve the right to treat any Dry Stone Walling Day as sold in the course of business if there is reasonable evidence to that effect, such as where a purchaser offers resale at a price higher than their purchase price or where places are offered for sale on an online auction site.

Any Dry Stone Walling Day place obtained in breach of these Terms and Conditions shall be void.

Meanings

"You" means the person booking a Dry Stone Walling Day and "Your" and "Us" shall be interpreted accordingly.

"We" and "Us" means (Parent Charity) North Yorkshire Moors Railway Trust, a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

"We" and "Us" means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office Pickering Station, Pickering, North Yorkshire, YO18 7AJ, NYMR.

"Participant(s)" means someone booked on to the relevant Dry Stone Walling Day.

"Dry Stone Walling Day(s)" means an advertised NYMR guided training session in dry stone walling at the Mill Scar Wall, Goathland.

"Ticket(s)" means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a participant on a specified Dry Stone Walling Day.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust) shall be liable for any indirect or consequential loss or expense from any cause including rescheduling, suspension, shortening or cancellation of any Dry Stone Walling Day, nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and participants arising out of or in connection with the booking of Tickets, any Dry Stone Walling Day and visiting the (Charity's premises), except to the extent that any claim results directly from (Our or the Charity's) negligence, or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 01/09/2026

Festive Travel & Treats services have fixed menus, with a choice of drinks.

Children up to 15 years old at date of travel are charged at the adult rate for this speciality service.

No other offers can be used in conjunction with this service. Carer Discounts are not available on these services.

Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on these services.

These services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside these Services. Tickets for these Services are NOT valid for such other services. No other offer can be used in conjunction with this service.

It may be necessary to substitute another carriage if the carriages need to be withdrawn. We will endeavour to avoid such substitution. We cannot guarantee that any particular carriage will be in use on any Service.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on these Services.

Please check Your Ticket(s) on receipt. All Services depart from and return to Pickering Station (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on this Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method.
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years).
• Less than 21 days prior to visit: 0% refund.*

* Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Festive Travel & Treats Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Festive Travel & Treats Services.

“Passenger(s)” means someone booked on to the relevant Festive Travel & Treats Service.

“Festive Travel & Treats Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Festive Travel & Treats Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 21/07/2026

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

 “Participant” means the person for whom the experience is booked.

 “Course” means a booked footplate experience.

Save as provided in Clause 9 below “We” means NYMR PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 16 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions.

Participants must complete the Medical Questionnaire and Briefing Document (details sent when booking) at least 10 days before their booked footplate experience date, failure to do so may result in the participant being unable to take the experience. Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to complete a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. 

Participants need to check in at the Customer Services office on Platform 1 at Pickering Station (unless otherwise stated on your Booking Confirmation) at least 45 minutes before their Course is due to depart. 

The Courses

A Steam Experience includes:

•    One round trip on the footplate of a heritage steam locomotive between Pickering and Grosmont stations (36-miles) (total elapsed time approx. 3 hours)

•   A small bottle of still water

•   An Gift Bag with experience memorabilia, including a Souvenir Certificate signed by your driver/instructor

A Diesel Experience includes:

•   One round trip in the cab on a Heritage diesel locomotive between Grosmont and Pickering stations (36-miles)

•   A total elapsed time approx. 2 ½ hours

•   A small bottle of still water

•   A Gift Bag with experience memorabilia, including a Souvenir Certificate signed by your driver/instructor

Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Course Confirmation

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a copy of their confirmation (printed or on a mobile device) on the day of their Course. 

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mailing Customer Services as follows:-

•    21 days and over prior to course date - 100% refund via Cash/Card or Gift Card
•    14 to 20 days prior to the course date - 100% refund via Gift Card OR 50% Cash/Card refund
•    7 to 13 days prior to the course date - 50% refund via gift card 
•    Less than 7 days prior to the course date - 0% refund 

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit/credit card, we will not refund in cash.

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

 Personal arrangements such as travel, and accommodation arranged by You or Participants   are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non -availability of Courses on the booked date or time.

Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North Yorkshire Moors Railway Trust Limited as the owner of the assets on which Courses are provided.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 27/02/2025

Application

These General Terms and Conditions apply to bookings on the North Yorkshire Moors Railway including ancillary services such as car parking provision. NYMR provides rail transport under statutory Bye-Laws and purchasing a Ticket or other service from the NYMR involves acceptance of these Conditions by the purchaser and on behalf of all other persons for whom the Tickets or service are purchased.

Meanings

NYMR means NYMR PLC, whose registered office is at 12 Park Street, Pickering, North Yorkshire YO18 7AJ. NYMR is a controlled subsidiary of the North Yorkshire Moors Railway Trust, registered charity Number 501388 whose registered office is at the same address.

Passenger(s) means the person(s) permitted to travel on NYMR services following issue of a Ticket.

Fare Table means the table of published NYMR Ticket prices applicable to the date(s) of travel or published fares for Special Service Tickets as applicable.

Ticket(s) means an official NYMR card or paper ticket evidencing authority to travel on the NYMR services for which it is valid. 

Timetable means the scheduled timings for NYMR train services as published from time to time.

Gala means dates specified as such in the Timetable when additional services and/or guest locomotives are scheduled to operate.

Special Events means dates specified as such in the Timetable where additional attractions are provided at NYMR stations or services are hauled by featured guest locomotives for which a Specific Service Ticket is required.

Group(s) means 20 or more Passengers travelling together.

Specific Service Ticket means a Ticket valid for travel only on the NYMR train service(s) specified on the Ticket, Pullman dining trains, other catering trains, wedding parties, saloon charters, pre-booked Group(s), Santa services and pre-booked seating on Special Event services.

Gift Card means an NYMR-issued prepayment card purchased for use against NYMR tickets and services, redeemable in accordance with the terms printed on the card or provided at the time of purchase. 

Personnel means all employees, officers, agents and volunteers acting under the management direction of NYMR.

(1) Tickets

1.1  Each Ticket is issued subject to the payment of the relevant published fare, these general terms and conditions and the NYMR Bye-Laws which can be inspected at NYMR Booking Offices.

1.2  Everyone travelling on NYMR trains must be covered by a valid Ticket or other travel permit for their journey.

1.3  Tickets must not be resold.

1.4  Travel Pass is valid for 12 months from the first date of travel on Red, Blue or Pink Timetable Services only. Usage of Travel Pass requires dated tickets to be collected from the Booking Office and are only valid for day of issue. Other travel tickets are only valid for the date specified on the face of the Ticket.

1.5  Tickets are NOT valid for travel on services provided by another operator over the same route.

1.6  Tickets are issued for standard class only. Upgrade to First Class, where available, requires the payment of a supplementary charge.

1.7  Tickets may be purchased online in advance, at NYMR Station Booking Offices and, apart from Specific Service Tickets, from on board NYMR travelling Ticket inspectors.

1.8  Bookings made via nymr.co.uk will receive an email confirmation which must be validated and exchanged for Tickets at a Booking Office on your day of travel. It is the responsibility of the Passenger to check their junk or spam folder if the confirmation email is not received in their inbox.

1.9  Your email confirmation is not a valid travel ticket.

1.10  Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date, cannot be transferred to another user and are NON-REFUNDABLE, except as expressly provided in the refund and compensation provisions set out in Section 9 of these Conditions.

1.11  Tickets purchased online and via the Customer Services team by telephone for Standard Services, Talks, Tours, Footplate Driver Experiences, Footplate Passenger Experiences and certain Special Events will incur a £1.50 Booking Fee per booking made. This will be automatically added to the online purchase and clearly stated by our Customer Services team when a telephone booking is made.

(2) Timetabled Services

2.1  The issue of Tickets does not imply that a timetabled service will run or, unless it is a Specific Service Ticket, that sufficient seats will be available for all Passengers intending to travel. Standard service tickets are sold via nymr.co.uk and on a “turn up and go” basis. Capacity management is capped per day not on individual services. Accordingly NYMR shall not be liable for failure to carry a Passenger on a standard service train if there is insufficient accommodation.

2.2  If there is insufficient seating accommodation in standard class the Guard of the train may authorise Passengers to occupy First Class seating without payment of the normal supplementary fare. Unless and until such authorisation is given the First Class supplement is payable.

2.3  NYMR is responsible for providing travel for the journey covered by a valid Ticket but may substitute road transport if operational problems occur, in order to ensure that Passengers are able to complete their journey to their destination or are returned to their original departure station.

2.4  Apart from Specific Service Tickets, or unless otherwise specified, Tickets may be used on any timetabled standard service on the day(s) for which they are valid.

2.5  NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

2.6  Whitby Station is not owned or operated by NYMR. NYMR services terminate at Whitby Station but NYMR accepts no responsibility or liability for the condition, management, or facilities of that station or any incidents occurring on its premises.

2.7  NYMR may, for safety or operational reasons, including delays or disruption to services caused by another operator or for any other causes outside its reasonable control:

a)  Suspend or discontinue the issue of Tickets, and;

b)  Dispatch trains from stations before the arrival of connecting services, and;

c)  Withdraw all services from any station, and;

d)  Discontinue the running of trains,

however, NYMR will then take all reasonable measures to facilitate completion of Passengers’ journeys including, in the case of Passengers holding Return or Day Rover Tickets, their return to their point of original departure whether by rail or other means of transport.

(3) Standard Discounts

3.1  Age related discounts on NYMR published Standard Service fares depend on age at the date of travel and are: Child aged 0 to 3 years old inclusive: Travel free on the lap of a Fare-paying Adult. 2026 Kids Go Free Offer: One Child aged 4 to 15 years old inclusive may travel for free with a Fare-paying Adult; additional Children 4 to 15 years old inclusive: Reduced rate as published.

3.2  NYMR Member discount (subject to production of membership card): 50% discount on Full line fare only.

3.3  Rail Staff Travel discounts for employees or members of the Rail Delivery Group (formerly ATOC) subject to production of photo card: 75% discount.

3.4  Group Travel discount: Reduced rates for groups of 20+ as published in the seasonal Group Booking Information file.

3.5  Wheelchair User Tickets: These can be booked via Customer Services and you will be issued with a free ticket for your carer when purchasing a standard ticket for the Wheelchair user.

3.6  Carer Tickets: We appreciate that disabilities are not just visible but also hidden so our policy admits the necessary companion, or carer, of a disabled visitor free of charge on Standard Services, and at reduced rate for select special events, when the full fare is paid by the disabled visitor. We are unable to offer a carer ticket against any other vouchers or offers that are currently available. We request customers who have purchased a Carer ticket to carry one of the following forms of ID when travelling on board services and to produce when asked by a Travelling Ticket Inspector or Guard: Nimbus Card with +1, National Disability Card, Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book/Letter, Attendance Allowance Book/Letter, Invalidity Benefit Book/Letter or Visual Impairment Registration Card (BD8).

3.7  Dogs assisting Passengers with disabilities requiring their use: Free.

(4) Gala and Special Event Fares

Higher Ticket prices may be payable for:

a)  some journeys, at the prices specified, during Galas and Special Events on dates designated as such in the current Timetable, and;

b)  Specific Service Tickets.

(5) Travel Pass – Discontinued as of 28 March 2026

5.1  The Travel Pass is no longer available for purchase. However, re-visit tickets will still be accepted until the expiration of the Travel Pass.

5.2  To use a Travel Pass for a return visit please go to a Booking Office with your Travel Pass card, to validate for a day ticket.

5.3  Travel Pass does not include designated seat selection, but a right to travel on a specified day.

5.4  Travel Pass is not valid for Pullman Dining Services, Charters, Experiences and Courses and Special Events (including, but not limited to, Annual Diesel Gala, Annual Steam Gala, Santa Express, Mad Alice’s Ghost Train, Whitby Excursions).

5.5  Travel Pass holders will still be required to pay a supplement to travel in First Class Seating and cannot be prebooked.

5.6  Travel Passes are non-transferable. Misuse of the Travel Pass may result in its cancellation without refund.

(6) Shorter Journeys

6.1  Shorter journey tickets may be purchased online or from a Booking Office on the day of travel.

6.2  The validity of a Shorter Journey Ticket is dependent on the route purchased. 

(7) Travel Beyond Destination

A Passenger using a Ticket for any station beyond that for which it is valid will be liable to pay the difference between the price paid for the Ticket and the appropriate fare for the journey actually undertaken.

(8) Passengers’ Responsibilities

8.1  Passengers should examine their Tickets and any change given as soon as possible after issue. NYMR may not accept liability for any mistakes that are not drawn to its attention promptly.

8.2  Passengers must check the Timetable operating on the date of travel to make sure that trains are scheduled that will enable them to complete their intended journey.

8.3  Passengers must retain their Tickets so that they are available for inspection. Any passenger who cannot produce a valid Ticket may be treated as having boarded the train without one.

8.4  Passengers must take care of their Ticket. Any which become illegible through mutilation or any other cause will cease to be valid. Lost or mislaid Tickets will not be replaced and will not entitle the Passenger to a refund or other compensation.

8.5  NYMR may refuse access to its trains or premises to anyone who appears to be drunk, disorderly, under the influence of drugs or is behaving in an offensive or abusive manner towards Personnel or other Passengers. In that event NYMR shall not be liable for any refund or compensation nor for facilitating that person’s completion of their journey.

8.6  Passengers are responsible for their own conduct and that of any children and dogs in their care whilst on NYMR trains, stations, and premises.

8.7  Children under the age of 16 must be accompanied by an adult aged 18 or over when travelling on NYMR services. NYMR reserves the right to refuse travel to any unaccompanied person who appears to be under the age of 16.

8.8  For the safety of all Passengers, no person may lean out of, place any limb or body part through, or otherwise protrude from any window or doorway of an NYMR carriage or locomotive, other than when boarding or alighting at a designated station or when directed to do so by the train Guard in an emergency. This requirement applies at all times, whether the train is stationary or in motion. Passengers must comply immediately with any instruction given by NYMR Personnel regarding safe conduct. Failure to comply may result in refusal of further travel without refund or compensation.

(9) Refunds and Compensation

9.1  The NYMR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not the NYMR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not transport to a precise Timetable.

9.2  If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, unused Tickets may be returned to the NYMR Booking Office where they were purchased and a full refund (this does not include the usage of the Travel Pass) of the price paid for travel will be given. Refunds for the non-travel elements of Specific Service Tickets are subject to the special conditions applicable to such services.

9.3  If a train is cancelled, unused Tickets may be returned to the NYMR Booking Office where they were purchased and a full refund (this does not include the usage of the Travel Pass) of the price paid for travel will be given. Refunds for the non-travel elements of Specific Service Tickets are subject to the special conditions applicable to such services.

9.4  If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within NYMR’s reasonable control, compensation may be claimed as follows: a delay of more than 60 minutes entitles the Passenger to 50% of that portion of the Ticket price paid that relates to travel on the delayed service.

9.5  Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.

9.6  No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa).

9.7  For Specific Service Tickets involving the appearance of a featured locomotive, a full refund of the travel element of Tickets will be given if the locomotive fails to arrive on the NYMR in operable condition and no suitable and comparable locomotive, being of the same class or reputationally similar, is substituted. Where a substitution is not possible, every effort will be made to contact affected Passengers ahead of time via email. If, having arrived, the featured locomotive fails to appear on a service to which a Specific Service Ticket applies, and no suitable and comparable locomotive is substituted, the NYMR will endeavour to operate the service with another steam or heritage diesel locomotive and the compensation payable will be limited to the difference in price between the travel element of the Specific Service Ticket and the normal fare as shown in the Fare Table for the same journey.

9.8  Refunds and compensation will be paid by the same means as were used to purchase the relevant Ticket. Where payment was made by credit or debit card, the refund will be credited to the same card or, if requested by the Passenger, the amount can instead be added to an NYMR Gift Card. Where payment was made by NYMR Gift Card, a replacement credit voucher will be issued. Cash refunds will only be made where the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refund or compensation.

9.9  Any refund requested will void your Travel Pass for return visits.

9.10  If you wish to change the date or time of your travel this must be done no fewer than 72 hours before the scheduled departure and there will be a £5.00 administrative fee.

9.11  Due to the nature of the heritage carriages, there is no air conditioning, and heating is provided by a heritage steam heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given on these grounds.

9.12  The Booking Fee will be refunded in the event of the NYMR cancelling a service. If a Passenger cancels, the £1.50 Booking Fee will be retained by the NYMR as an administrative cost.

(10) Access for People with Disabilities

10.1  NYMR is committed to ensuring that people with disabilities enjoy equal access to its services and facilities. However, making adaptations can be hard to reconcile with NYMR’s charitable duty to conserve heritage. Some services and facilities are currently unavailable to those with restricted mobility. NYMR will use all reasonable endeavours compatible with its charitable objects to remove or overcome such restrictions.

10.2  Wheelchair accessible carriages are available on certain Standard Services via our dedicated Fuss-Free Access carriage. To reserve a wheelchair space, please contact our Customer Services Team at least 10 days before your planned journey. You do not need to purchase a ticket online; your booking details will be confirmed by email. Please visit our Contact Us page at nymr.co.uk/contact-us. As accessible carriages are not available across the entire fleet, no guarantee is given that these facilities will be available on all services.

10.3  Passengers with disabilities are advised to check our online station access guides prior to arrival to help you plan your journey. Please visit nymr.co.uk/access.

(11) Animals, Luggage, Personal Possessions, Bicycles, Pushchairs and Personal Mobility Scooters

11.1  Passengers’ hand luggage may be carried without extra charge provided it causes no inconvenience to other Passengers and can be stored on an overhead luggage rack.

11.2  Dogs may be carried subject to payment of the appropriate Fare but are NOT permitted in First Class accommodation and in catering vehicles such as Pullman dining and Buffet cars. (This restriction does not apply to dogs assisting passengers with disabilities.) Dogs must remain on the floor of coaches and are NOT permitted on seats in any circumstances. If a Dog is so large that it is blocking an aisle the NYMR on-train Guard may require that for safety it is carried in the Guard’s van. Passengers warrant that their dog is fit and healthy to travel. Dogs must be kept on a lead and under strict control at all times. Dogs must not be allowed to defecate anywhere on NYMR premises and any incidents must be cleared away immediately by their owners. If a Dog is causing unnecessary disruption (including, but not limited to, biting, barking, or fighting with another Dog) the Guard or Station Foreman may require that for the safety of Passengers and Personnel, the Dog is refused travel and/or asked to leave NYMR premises. The carriage of dogs, excluding assistance dogs, may be subject to additional restrictions on individual Special Events; Passengers are advised to check the relevant Special Event terms before travelling.

11.3  Other animals are NOT permitted on NYMR trains.

11.4  Alcohol is available for purchase in NYMR buffet cars. NYMR operates a Challenge 25 policy: any person who appears to be under the age of 25 may be asked to provide valid photographic proof of age before alcohol is sold to them. NYMR Personnel reserve the right to refuse the sale of alcohol to any Passenger who appears to be under the age of 18 or who appears to be drunk or disorderly, in accordance with the Licensing Act 2003. NYMR will not be liable for any refund or compensation where alcohol service is refused on these grounds.

11.5  Smoking and vaping are strictly prohibited on all NYMR trains, platforms, station buildings, and premises. NYMR reserves the right to refuse travel to, or to remove from its premises, any Passenger who fails to comply with this requirement. This prohibition applies at all times, including when trains are stationary.

11.6  Bicycles may be carried in the Guard’s van subject to payment of the appropriate Fare.

11.7  Children’s Pushchairs may be carried without charge but ONLY in the Guard’s van on the train. Pushchairs, whether or not of the foldable type, must NOT be carried in seating accommodation including coach aisles and vestibules. The carriage of pushchairs may be subject to additional restrictions on individual Special Events; Passengers are advised to check the relevant Special Event terms before travelling.

11.8  Small Personal Mobility Scooters and wheelchairs may be carried in the Guard’s van on trains without charge. A Small Personal Mobility Scooter is an electrically powered one not exceeding the following dimensions: 110cm length, 90cm height, 55cm width.

11.9  Petrol or diesel-powered vehicles such as motor cycles and quad bikes cannot be carried under any circumstances.

(12) Photography and Filming

12.1  Personal photography and filming for private, non-commercial use is permitted on NYMR trains, stations, and premises without restriction, provided it does not cause inconvenience or obstruction to other Passengers or Personnel.

12.2  Commercial photography or filming, including (but not limited to) photography or filming for advertising, editorial, broadcast, or commercial publication purposes, requires the prior written consent of NYMR. Requests should be directed to [email protected] in advance of the proposed date. NYMR reserves the right to decline requests or attach conditions to any consent given.

12.3  The use of drones or other unmanned aerial vehicles on or over NYMR property, including stations, lineside, and rolling stock, is strictly prohibited without the prior written consent of NYMR. Any person on NYMR premises found operating a drone without such consent may be asked to cease immediately and to leave NYMR premises. Under UK Civil Aviation Authority regulations, all drone operators are required to maintain a minimum horizontal distance of 50 metres from any person, vehicle, or structure not under their control. As NYMR’s trains, passengers, and station buildings are not under the control of any third-party drone operator, this 50 metre rule applies to NYMR services and premises regardless of where the drone is launched from. NYMR reserves the right to report any drone activity it reasonably believes to be in breach of CAA regulations to the relevant authorities. Where prior written consent is granted, evidence of appropriate CAA registration, qualifications, and insurance must be provided before operations commence, and NYMR reserves the right to withdraw consent at any time on safety or operational grounds.

12.4  Photographers and filmmakers must not access operational areas of the railway, including the track, locomotive footplates, or any area marked as restricted access, without the prior written consent of NYMR. Access to lineside and other operational areas may be granted to individuals who have completed an NYMR-approved lineside safety course and hold current written authorisation from NYMR. Such authorisation must be carried at all times when accessing permitted areas and produced on request. NYMR accepts no liability for injury sustained as a result of entering restricted areas without authorisation.

12.5  Passengers should be mindful of the privacy of other Passengers and Personnel when photographing or filming. NYMR Personnel reserve the right to ask Passengers to cease filming if it is causing distress or disruption.

12.6  NYMR operates webcams at certain locations on the railway for the purposes of live internet streaming. Passengers and visitors to those locations may appear in the live stream. These webcams do not record or store footage. For further information please visit www.nymr.co.uk/livestreaming.

(13) Car Parking

13.1  NYMR car parks at Pickering, Levisham, Goathland and Grosmont Stations are all operated by CPS UK Ltd. Parking queries need to be raised with CPS UK Ltd; you can contact them on 0800 654 6101 or [email protected].

13.2  Passengers’ motor vehicles may be parked in NYMR car parks subject to availability of marked spaces and payment of the parking charges displayed at the site.

13.3  Only vehicles capable of fitting within marked spaces may be parked. Caravans and vehicles with a Maximum Gross Weight in excess of 3.5 Tonnes are NOT permitted.

13.4  NYMR does not undertake to provide a secure or attended car park. Motor vehicles are parked at the owner’s and driver’s risk.

13.5  Overnight parking is strictly prohibited in all NYMR car parks. Any vehicle remaining after the car park closes may be subject to a penalty charge or removal at the owner’s expense. 

(14) Lost Property

14.1  Items of lost property found on NYMR trains, stations or premises should be handed to the nearest member of staff or volunteer. NYMR will make reasonable efforts to reunite lost property with its owner.

14.2  Lost property may be claimed by contacting NYMR. Proof of ownership may be required before items are released.

14.3  Lost property will be held for a period of two months from the date it is found. Items not claimed within this period will be disposed of at NYMR’s discretion. NYMR accepts no liability for items disposed of after this period.

14.4  NYMR accepts no responsibility for loss of or damage to personal property brought onto NYMR trains or premises, howsoever caused, except where such loss or damage results from the negligence of NYMR personnel.

14.5  Found bank, credit, or debit cards will be logged by NYMR Personnel, recording only the name of the cardholder as shown on the card. No card numbers or other details will be recorded. The card will then be destroyed immediately in order to comply with data protection regulations, safeguard the cardholder’s personal information, and mitigate the risk of fraud or financial harm. The cardholder’s name will be held securely for a period of six months from the date of the log entry, after which it will be deleted. This data is held solely as an audit trail to demonstrate responsible handling of the card.

(15) Planned Closures and Maintenance

15.1  NYMR may from time to time close all or part of the railway line for scheduled maintenance, infrastructure works, or operational reasons. NYMR will endeavour to give Passengers as much advance notice as possible of any planned closure that affects a booked service, and will notify affected Passengers by email where contact details are held.

15.2  Where a booked service is affected by a planned closure, Passengers will be offered either an alternative service on a different date or a full refund of the travel element of their Ticket. NYMR shall not be liable for any further compensation in these circumstances.

15.3  Planned closures are distinct from force majeure events and cancellations caused by operational disruption on the day of travel. 

(16) Force Majeure

16.1  NYMR shall not be liable for any failure or delay in the performance of its obligations under these Conditions where such failure or delay results from circumstances beyond its reasonable control. Such circumstances include, but are not limited to: extreme or severe weather conditions; flooding; fire; acts of God; acts of government or public authority; Network Rail access restrictions or infrastructure failures; pandemics or public health emergencies; civil unrest; or failure of third-party suppliers or contractors.

16.2  Where a service is cancelled or significantly disrupted due to force majeure circumstances, NYMR will use all reasonable endeavours to notify affected Passengers as soon as practicable and to provide alternative arrangements where possible. In such circumstances Passengers will be entitled to a refund of the travel element of their Ticket but shall not be entitled to further compensation.

16.3  For the avoidance of doubt, force majeure does not include industrial action by NYMR’s own employees or volunteers. 

(17) Limitation of Liability

17.1  NYMR does not exclude or limit liability to Passengers for death or personal injury resulting from its negligence, including that of Personnel as defined in these Conditions.

17.2  In addition to any specific limitations specified in these General Conditions, NYMR shall not be liable to Passengers for any indirect or consequential loss however caused. 

(18) Data Protection

18.1  NYMR collects and processes personal data in connection with bookings and the provision of its services, including names, contact details, payment information, and, where relevant, disability and accessibility information. Such data is processed in accordance with NYMR’s Privacy Policy, which can be found at www.nymr.co.uk/privacy-policy. By making a booking, Passengers consent to the processing of their personal data as described in the Privacy Policy.

(19) Law and Dispute Resolution

19.1  Contracts to which these conditions apply shall be subject exclusively to English Law regardless of the location of the person(s) making the booking to which they apply.

19.2  NYMR shall endeavour in good faith to resolve all consumer disputes.

19.3  In respect of services over railway lines forming part of the national network to which NYMR is afforded access by Network Rail, NYMR has agreed to facilitate Alternative Dispute Resolution (ADR) by the Rail Ombudsman whose address is 1st Floor, Premier House, Argyle Way, Stevenage, Hertfordshire SG1 2AD.

19.4  The scope of services that NYMR provides on these conditions is so wide that identifying a suitable provider of a comprehensive ADR service is problematic. In the event that disputes cannot be resolved using its own process, NYMR will not withhold its consent unreasonably to participation in ADR using an Accredited ADR Provider nominated by the consumer.

Updated 20 February 2026

Who is providing the Murder Mystery?

We have teamed up with Third Wheel Events to add a bit of Murder to the North Yorkshire Pullman. With over 25 years experience with performance expertise, they aim to deliver immersive events full of drama, murder & above all, comedy.    

What does the Event entail?

Our North Yorkshire Pullman Team will welcome you onboard, the team of actors will mingle with you whilst drinks are served and the train departs. However, all is not as it seems and the scene is set, then as our team of actors slip away and to plot a cover up, your main course will be served.

You will disembark the train at Goathland and Pickering; some interactions take place on the platform.  

Dessert & coffee is served on the return journey as the conclusions are made... can you tell who’s done it! 

How long will the event Last?

The Pullman dining train departs at 6.20pm, please arrive 30 minutes early for boarding and drinks service. We aim to return to Grosmont around 10pm. Please note this is a new event and timings are approx.

Are there any age restrictions?

Yes, this event is restricted to people over 16 year old. Due to the nature of the event it includes some adult humour and innuendos.  

Can we dress up?

Yes, we would love you to join in the fun, Murder on the Disorient Express (June service) is set in the 1920s and Heart on the Line (September service) is set in the 1960s.

Disclaimer

Whilst we take every effort to make sure you have an eventful night, we understand that immersive performances are subjective and that the services provided may not suit everyone's tastes. As the performances are designed to be interpretive and interactive, individual reactions may vary, and personal enjoyment cannot be guaranteed or considered grounds for refunds or compensation. 

Third Wheel Events provide their actors with additional audio aids however the train and platforms & buildings are unique settings; if you feel you have missed a vital clue or you cannot hear something please make our team aware on the night.

These Terms and Conditions apply to Pullman Services departing on or after 11/11/2026. For services departing before this date, the previous version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms. 

Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by emailing [email protected].

If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services. Please let Our Customer Services Team know in advance, by emailing [email protected], We will then confirm this in writing. Your assistance dog must remain beneath your table to ensure that staff can move safely throughout the carriage.

Our heritage Pullman Dining carriages were built with narrow doors and gangways that cannot be adapted for wheelchair users or those requiring mobility aids such as scooters and walking frames. We regret that we cannot accommodate passengers on Pullman Services unless they can walk to their seats unaided. There is no space to store mobility aids aboard the Pullman Dining Train, so these must be returned to your vehicle. Carer Discounts are not available on Dining Services. For further information email [email protected].

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on a Heritage steam heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Pullman Services. Standard Services Travel: As a North Yorkshire Pullman passenger, you can enjoy complimentary travel on our standard services running on the same day as your booked Pullman experience, when available. Simply show your Booking Confirmation to our Ticket Inspectors on the train, no extra ticket or pre-booking required. Please note, this does not include a reserved seat on standard services. If you're using a standard service to connect with your Pullman departure, please check the timetable to ensure it arrives in good time. Only North Yorkshire Pullman promotions apply; promotions for Standard Services are not applicable for these services.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

No refund will be given in the event that your carriage and seating is not available, we reserve the right to reallocate your booking to a different carriage and seats if operational circumstances arise. If you have paid for exclusive use of a table by purchasing the additional seats available, and we are unable to facilitate this due to operational circumstances, we refund the additional seats only.

If You wish to bring your own drinks or bottles of wine, a corkage charge per bottle applies. Please contact Our Customer Services Team for current charges.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

Please check Your Ticket(s) on receipt. Pullman Services usually depart from and return to Grosmont (YO22 5QE), occasionally services may operate from and return to Pickering (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from and departure time, please also check the date on your confirmation is correct. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years)
• Less than 21 days prior to visit: 0% refund

Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Group bookings

• Your full balance must be paid within 2 weeks of the booking date.
• You may cancel a booking subject to the following:
  • For parties of 10 to 20: less than 5 weeks prior to visit, 0% refund; 5 to 8 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
  • For parties of 21 to 45: less than 8 weeks prior to visit, 0% refund; 8 to 10 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
  • For parties of 46 or more: less than 12 weeks prior to visit, 0% refund; 12 to 16 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
• Exclusive Use: please speak to a member of our team for the T&Cs surrounding exclusive use of the Pullman, including the cancellation policy.

Refund requests are to be made in writing to [email protected] - please remember to quote your Booking Reference Number.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 17/07/2026

Version 2026.7.3

These Terms and Conditions apply to Pullman Services departing on or before 10/11/2026. For services departing after this date, an updated version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms.

Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by ringing NYMR Customer Services (01751 472508). 

If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services.

As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train. All customers must be able to walk to their seats. Carer Discounts are not available on Dining Services. For further information email [email protected]

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Pullman Services. Standard Services Travel: As a North Yorkshire Pullman passenger, you can enjoy complimentary travel on our standard services running on the same day as your booked Pullman experience. Simply show your Booking Confirmation to our Ticket Inspectors on the train, no extra ticket or pre-booking required. Please note, this does not include a reserved seat on standard services. If you're using a standard service to connect with your Pullman departure, please check the timetable to ensure it arrives in good time.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

No refund will be given in the event that your carriage and seating is not available. If you have not paid for exclusive use of the table by purchasing the additional seats available, we reserve the right to reallocate your booking to a different carriage and seats.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

Please check Your Ticket(s) on receipt. Pullman Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following charges:

21 days and over prior to visit- 100% refund via Cash/Card or Gift Card
14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund
7 to 13 days prior to visit- 50% refund via gift card 
Less than 7 days prior to visit – 0% refund 

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. 

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

A £5 admin fee per time for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 26/11/25

Each Shed Tour will cover aspects of the work of the Motive Power Depot and include a tour of much of the site. There will also be some opportunity to take photographs of the locomotives and work being done. Each tour lasts for approximately 2 hours. 

This Shed Tour is only suitable for Adults (16 years plus) and Children aged 10 years plus.

Unfortunately due to the working environment of the Motive Power Depot wheelchairs users cannot be accommodated.

No pets are allowed on the Shed Tour including guide dogs/assistance dogs due to safety reason.

Safety

The Motive Power Depot is a potentially hazardous working environment. Consequently, Participants must be reasonably fit, agile and over 10 years old.

Participants will need to wear suitable clothing and foot wear. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. The NYMR may at its sole discretion refuse participation on a Shed Tour if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

Price and Payment

Tickets purchased online and via the Customer Services team by telephone will incur a £1.50 Booking Fee per booking made. This will be automatically added to the online purchase and clearly stated by our Customer Services team when a telephone booking is made.

£15 for Adults (16+), £7.50 for Children (10-15) and £7.50 for Carers. 

If you do need to cancel please let us know so we are able to release your place to another person.  

Course Confirmation

You will need to bring confirmation (either printed or on a mobile device) on the day of your visit. Bookings made via telephone through Customer Service Department will be sent to you via email. 

Please check your course Booking Confirmation order and let us know immediately if there is a mistake. Email [email protected]

You must not re-sell or transfer booked Shed Tours. We reserve the right to treat any Shed Tour as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers resale at a price higher than their purchase price or where Shed Tours are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking).

Any obtained Shed Tours in breach of these Terms and Conditions shall be void. Void Shed Tours are NOT refundable.

Meanings

“You” means the person buying a Shed Tour and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ. NYMR”

“Fee(s)" means the pre-paid charges per person partaking in a Shed Tour.

“Participant(s)” means someone booked on to the relevant Shed Tour.

“Shed Tour(s)” means an advertised NYMR guided tour of the Motive Power Department at Grosmont.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Participant on a specified Shed Tour.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Shed Tour nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Participants arising out of or in connection with the purchase of Tickets, any Shed Tour and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 20/02/2026

Travel & Treats services have fixed menus, with a choice of drinks.

Children up to 15 years old at date of travel are charged at the adult rate for this speciality service.

No other offers can be used in conjunction with this service. Carer Discounts are not available on these services.

Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on these services.

These services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside these Services. Tickets for these Services are NOT valid for such other services. No other offer, including the Annual Pass/Travel Pass, can be used in conjunction with this service.

It may be necessary to substitute another carriage if the carriages need to be withdrawn. We will endeavour to avoid such substitution. We cannot guarantee that any particular carriage will be in use on any Service.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on these Services.

Please check Your Ticket(s) on receipt. All Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on this Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

Over 21 days prior to visit- 100% refund via Cash/Card or Gift Card
14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund
7 to 13 days prior to visit- 50% refund via gift card 
Less than 7 days prior to visit – 0% refund 

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

Refunds will be made by the original payment method or gift card.

A £5 admin fee per time for any booking amendments.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying the Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Speciality Services.

“Passenger(s)” means someone booked on to the relevant Speciality Service.

“Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 02/03/2025

About the Session: Station Stay and Play is an informal, supervised play session using railway-themed toys and soft play equipment, designed to encourage early learning and social interaction for children under 5.

Eligibility: Sessions are open to children under 5 years of age. All children must be accompanied by a responsible adult at all times. A maximum of 3 children per adult and a maximum of 4 adults per booking.

Pricing: Admission is £3 per child, with an additional £1 charge for each extra child attending the same session. e.g. 1 adult and 2 children = £4, 2 adults and 4 children = £6.

Booking: Places can be booked online in advance to secure a slot. Advance booking is recommended but not compulsory; walk-ins may be accommodated subject to availability.

Supervision and Responsibility: While sessions are supervised, the accompanying adult remains responsible for their child or children at all times. We do not accept responsibility for the care or welfare of any child left unattended.

Health and Safety: Please do not attend if your child is unwell or displaying symptoms of a contagious illness. Appropriate footwear and clothing should be worn during play. We reserve the right to refuse entry or ask attendees to leave if behaviour poses a risk to the safety of others.

Cancellation and Refunds: If you have booked online or by telephone and are unable to attend, please cancel your booking as soon as possible so your slot can be offered to someone else. If we cancel or reschedule a session, a full refund will be issued.

Liability: We take reasonable steps to ensure the play environment is safe. However, we accept no liability for any injury, loss, or damage to personal property unless caused by our negligence.

Photography and Data: We may occasionally wish to take photographs of children during sessions for promotional purposes. If we would like to photograph your child, we will seek your explicit written permission before doing so. No photographs will be taken without this consent. Attendees must not take photographs of other people’s children during sessions. Any personal data collected through the booking process will be handled in accordance with our privacy policy.

Changes to Sessions: We reserve the right to cancel, reschedule, or alter session times and content. Where possible, advance notice will be given, and any pre-paid bookings will be refunded in full.

Updated 12/03/2026

About the Session. Station Storytime is an informal, supervised story telling session, designed to encourage learning and social interaction for children.

Eligibility. Sessions are open to children from 5 to 12 years of age. All children must be accompanied by a responsible adult at all times. A maximum of 4 children per adult and a maximum of 2 adults per booking.

Pricing. This is free to attend.

Booking. Places can be booked online in advance to secure a slot. Advance booking is recommended but not compulsory; walk-ins may be accommodated subject to availability.

Supervision and Responsibility. While sessions are supervised, the accompanying adult remains responsible for their child or children at all times. We do not accept responsibility for the care or welfare of any child left unattended.

Health and Safety. Please do not attend if your child is unwell or displaying symptoms of a contagious illness. Appropriate footwear and clothing should be worn during play. We reserve the right to refuse entry or ask attendees to leave if behaviour poses a risk to the safety of others.

Cancellation and Refunds. If you have booked online or by telephone and are unable to attend, please cancel your booking as soon as possible so your slot can be offered to someone else.

Liability. We take reasonable steps to ensure the environment is safe. However, we accept no liability for any injury, loss, or damage to personal property unless caused by our negligence.

Photography and Data. We may occasionally wish to take photographs of children during sessions for promotional purposes. If we would like to photograph your child, we will seek your explicit written permission before doing so. No photographs will be taken without this consent. Attendees must not take photographs of other people’s children during sessions. Any personal data collected through the booking process will be handled in accordance with our privacy policy.

Changes to Sessions. We reserve the right to cancel, reschedule, or alter session times and content. Where possible, advance notice will be given.

 Updated 27/03/2026

Locomotive Availability & Service

The appearance of No. 4079 Pendennis Castle on any journey cannot be guaranteed and is subject to the locomotive's fitness to run, which is assessed daily. Every effort will be made to operate these services with No. 4079 Pendennis Castle. However, if No. 4079 Pendennis Castle is unavailable, we will do our best to provide an alternative steam locomotive for the service. 

No refunds or compensation will be payable if the planned haulage by No. 4079 Pendennis Castle is substituted with another steam locomotive.

Due to the nature of the heritage carriages, there is no air conditioning, and we rely on a heritage steam heating system. We advise guests to dress accordingly. Please be aware of this when booking, as no refund or compensation will be given.

Other Standard Services may be operating alongside Pendennis Castle Services. If you wish to travel on these services, a separate Standard Services ticket is required.

Please check your ticket(s) on receipt. Pendennis Castle Services will depart from and return to Pickering Station (YO18 7AJ). Please check carefully to ensure that you and your passengers understand where the booked service departs from and the departure time. Please also check that the date on your confirmation is correct. Let us know immediately if there is any mistake with your tickets by emailing [email protected].

Cancellation

You may cancel your booking prior to travel subject to the following:

• 21 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

• 14 - 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

• 7 - 13 days prior to visit - 50% refund via Gift Card.

• Less than 7 days prior to visit - 0% refund.

Bookings cancelled less than 7 days before the booked date will not be entitled to any refund, without exception.

Refund requests must be made in writing to [email protected]. Please remember to quote your Booking Reference Number.

Conditions Relating to Cancellation, Amendments and Refunds

Amendments to bookings can be made up to 22 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendment.

We will not accept any request for cancellation, amendment, or refund from anyone else, including passengers, in respect of tickets purchased by you.

Refunds will be made via the original payment method or gift card.

Personal arrangements such as travel and accommodation arranged by you or your passengers are at your or their own risk. You and your passengers are solely responsible for ensuring that you arrive in sufficient time to board the booked Tornado Service. We recommend that all passengers arrive at least 25-35 minutes before the booked departure time.

We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will be published on our website and will apply to all bookings unless otherwise stated.

Updated 25/06/2026.

Locomotive Availability & Service

The appearance of No. 60007 Sir Nigel Gresley on any journey cannot be guaranteed and is subject to the locomotive's fitness to run, which is assessed daily. Every effort will be made to operate these services with No. 60007 Sir Nigel Gresley. However, if No. 60007 Sir Nigel Gresley is unavailable, we will do our best to provide an alternative steam locomotive for the service. 

No refunds or compensation will be payable if the planned haulage by No. 60007 Sir Nigel Gresley is substituted with another steam locomotive.

Due to the nature of the heritage carriages, there is no air conditioning, and we rely on a heritage steam heating system. We advise guests to dress accordingly. Please be aware of this when booking, as no refund or compensation will be given.

Other Standard Services may be operating alongside Sir Nigel Gresley Services. If you wish to travel on these services, a separate Standard Services ticket is required.

Please check your ticket(s) on receipt. Sir Nigel Gresley Services will depart from and return to Pickering Station (YO18 7AJ). Please check carefully to ensure that you and your passengers understand where the booked service departs from and the departure time. Please also check that the date on your confirmation is correct. Let us know immediately if there is any mistake with your tickets by emailing [email protected].

Cancellation

You may cancel your booking prior to travel subject to the following:

• 21 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

• 14 - 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

• 7 - 13 days prior to visit - 50% refund via Gift Card.

• Less than 7 days prior to visit - 0% refund.

Bookings cancelled less than 7 days before the booked date will not be entitled to any refund, without exception.

Refund requests must be made in writing to [email protected]. Please remember to quote your Booking Reference Number.

Conditions Relating to Cancellation, Amendments and Refunds

Amendments to bookings can be made up to 22 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendment.

We will not accept any request for cancellation, amendment, or refund from anyone else, including passengers, in respect of tickets purchased by you.

Refunds will be made via the original payment method or gift card.

Personal arrangements such as travel and accommodation arranged by you or your passengers are at your or their own risk. You and your passengers are solely responsible for ensuring that you arrive in sufficient time to board the booked Tornado Service. We recommend that all passengers arrive at least 25-35 minutes before the booked departure time.

We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will be published on our website and will apply to all bookings unless otherwise stated.

Updated 25/06/2026.

Mad Alice's Ghost Train services will depart from Pickering Station, Platform 1 (YO18 7AJ)

• Your email Booking Confirmation acts as your ticket to travel. Please have it available on a mobile device (preferred) or printed out to show our Ticket Inspectors.

• Please aim to arrive 25 minutes before the train departs.

• Mad Alice's Ghost Train services will operate nonstop between Pickering and Levisham.

• Departure times are stated on your ticket and the experience lasts approximately 1 hour in total for a fixed round trip.

• Age Suitability: The ghost train is only suitable for participants aged 14 years and above. Participants under 18 must be accompanied by a fare-paying adult.

• Our wheelchair accessible carriages are not available for these services. We regret that we cannot accommodate passengers on these services unless they can walk to their seats unaided.

• Station car parking is limited and pay and display is required, so please allow plenty of time to park. For more information, please visit nymr.co.uk/directions-parking

• We reserve the right to suspend, reschedule or cancel the ghost train if operational circumstances or safety make this necessary.

• Occasionally, other NYMR services will be operating on the same dates. Tickets for Mad Alice's Ghost Train are NOT interchangeable with any other service.

• Anyone requiring assistance accessing a carriage, please speak to a member of our Station Staff.

• Dogs, other than assistance dogs, are not permitted on the ghost train.

Refunds and Cancellation

• Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

• You may cancel your booking prior to travel subject to the following charges:
  • Over 21 days prior to visit: 100% refund via Cash/Card or Gift Card.
  • 14 to 20 days prior to visit: 100% refund via Gift Card OR 50% Cash/Card refund.
  • 7 to 13 days prior to visit: 50% refund via Gift Card.
  • Less than 7 days prior to visit: 0% refund.*

• * Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

• Refund requests are preferred in writing to [email protected]. Please remember to quote your Booking Reference Number. Refunds will be made by the original payment method or gift card.

• NYMR Customer Services can be contacted by email on [email protected] or by calling 01751 472508, including for exceptional circumstances.

Updated 23/07/2026

A Bloody Merry Christmas services will depart from Pickering Station, Platform 1 (YO18 7AJ)

• Your email Booking Confirmation acts as your ticket to travel. Please have it available on a mobile device (preferred) or printed out to show our Ticket Inspectors.

• Please aim to arrive 25 minutes before the train departs.

• A Bloody Merry Christmas services will operate nonstop between Pickering and Levisham.

• Departure times are stated on your ticket and the experience lasts approximately 1 hour in total for a fixed round trip.

• Age Suitability: This service is only suitable for participants aged 16 years and above. Participants under 18 must be accompanied by a fare-paying adult.

• Our wheelchair accessible carriages are not available for these services. We regret that we cannot accommodate passengers on these services unless they can walk to their seats unaided.

• Station car parking is limited and pay and display is required, so please allow plenty of time to park. For more information, please visit nymr.co.uk/directions-parking

• We reserve the right to suspend, reschedule or cancel A Bloody Merry Christmas services if operational circumstances or safety make this necessary.

• Occasionally, other NYMR services will be operating on the same dates. Tickets for A Bloody Merry Christmas are NOT interchangeable with any other service.

• Anyone requiring assistance accessing a carriage, please speak to a member of our Station Staff.

• Dogs, other than assistance dogs, are not permitted on the train.

Early Bird Offer

• Save £5 per ticket on A Bloody Merry Christmas if you book before 23:59 on 18 October 2026. The discount is applied automatically at checkout.

Refunds and Cancellation

• Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

• You may cancel your booking prior to travel subject to the following charges:
  • 21 days and over prior to visit: 100% refund via Cash/Card or Gift Card.
  • 14 to 20 days prior to visit: 100% refund via Gift Card OR 50% Cash/Card refund.
  • 7 to 13 days prior to visit: 50% refund via Gift Card.
  • Less than 7 days prior to visit: 0% refund.*

• * Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

• Refund requests are preferred in writing to [email protected]. Please remember to quote your Booking Reference Number. Refunds will be made by the original payment method or gift card.

• NYMR Customer Services can be contacted by email on [email protected] or by calling 01751 472508, including for exceptional circumstances.

Updated 29/09/2026

SUPPLENTARY TERMS & CONDITIONS FOR GROUP TRAVEL BOOKINGS

Group Travel is subject to our general Terms and Conditions as supplemented by these additional conditions.

Group bookings should be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers is required. Please book for the maximum expected number of passengers so that seating can be preliminarily reserved and inform us of the final passenger count no later than 14 days prior to the date of travel.

If the final passenger count is less than the minimum required of 20, in order to qualify for the group rate, you will need to pay for 20 seats.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment.

For Groups who we have agreed to pay via invoice, they will be emailed after travel and are to be paid within 14 days of receipt.

For Groups who we have asked to pre-pay, a 50% non-refundable deposit will be required to confirm your booking. This will need to be paid within 14 days of receipt of the deposit request. If we do not receive the deposit within the 14 days, we reserve the right to cancel your booking. Then, 14 days prior to your visit date, we will require your final numbers and final payment of any outstanding balance. Deposit & Final Payment deadlines cannot be extended.

In the event passenger numbers increase once final numbers have been supplied, these additional passengers will be charged at a standard rate, subject to availability and may not be seated in the same carriage.

On your scheduled travel day, please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time, the NYMR cannot guarantee that your group will be able to travel. If you are arriving by coach, please ensure that your coach driver is made fully aware of our set-down and pickup points at Pickering, Goathland, Grosmont and Whitby.

Other passenger details such as mobility requirements should be advised no less than 10 days before the date of travel, but any other alterations (e.g. date and time of travel) are subject to availability.

There is no reserved seating or group rate reduction during Special Events.

The North Yorkshire Moors Railway reserves the right to cancel, alter or suspend services and accepts no liability for any loss, inconvenience or delay thereby caused. This includes the substitution of steam services by heritage diesel traction, which may be necessary for operational reasons.

Issued: 16/07/2026

Schools bookings need to be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment. A deposit of 50% of the total cost is required upon receipt of the confirmation letter unless otherwise stated.

Cancellations can only be made in writing or by email at least seven days prior to your date of travel. Cheques should be made payable to NYMR or payment can be made by all major credit and debit cards, excluding American Express.

On your scheduled travel day please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time the NYMR cannot guarantee that your group will be able to travel. Ensure that your coach driver is made fully aware of the set-down and pickup points at Pickering, Goathland and Grosmont.

Seats can only be held until 10 minutes prior to the scheduled departure time and bookings are subject to limited space availability. During Special Events reserved seating may not be available due to seating limitations.

The NYMR reserves the right to alter, cancel or suspend services and accepts no liability for any loss, inconvenience or delay thereby caused. Any material amendments made to the original booking after the receipt of your letter of confirmation will incur an administration fee of £25 except in the case of cancellation.

Updated 01/05/2024

Data Controller Details

NYMR PLC
Company Number: 02490244
Registered Office: Pickering Station, Pickering, North Yorkshire YO18 7AJ
Email: [email protected]
ICO Registration Number: Z6618600

1. CCTV SYSTEMS

Purpose

CCTV systems are in place in some areas of NYMR for public safety, security, and operational purposes.

Legal Basis

We process CCTV images based on our legitimate interests in ensuring the safety and security of our visitors, staff, and property.

What we capture

Video footage of public areas including stations, platforms, and other railway premises. Some CCTV systems also capture audio.

Signage

Signs notifying you that CCTV is in operation are displayed in areas where CCTV is active.

Retention

CCTV images are not kept for longer than is necessary unless required for ongoing investigations or legal proceedings.

Sharing

CCTV footage may be shared with relevant legal authorities (police, regulatory bodies) where required for prevention or detection of crime, or to comply with legal obligations.

Your Rights

You have the right to request access to CCTV footage showing you (subject to verification of identity and protection of other individuals' privacy).

2. LIVE STREAMING WEBCAMS

Purpose

Live streaming webcam systems are in place at some locations across the railway to:

Promote heritage railway tourism
Provide remote access for individuals unable to visit physically
Support educational purposes
Engage the heritage railway community

Legal Basis

We process webcam images based on our legitimate interests in promoting heritage railway preservation, providing accessibility, and engaging with the railway enthusiast community. We have completed a Legitimate Interest Assessment which demonstrates that our interests are not overridden by your privacy rights in this public tourist setting.

What we capture

Live video feeds from cameras positioned at stations, platforms, and lineside locations. Webcams capture visual images and ambient sound. The cameras are positioned for wide-angle views and do not provide high-definition close-up identification capability.

No Recording

Webcam feeds are transmitted live only and are not recorded or stored. The transmission is temporary processing only.

Where feeds are broadcast

Live feeds are broadcast publicly via YouTube and may be embedded on our website or third-party platforms.

Signage

Signs notifying you that live streaming is in operation are displayed at entry points to areas where webcams are active.

Your Rights

If you object to being captured on our live webcams:

• You may contact us at [email protected] to register your objection
• We will consider your objection on a case-by-case basis
• Where we cannot accommodate your objection due to our legitimate interests, your options include avoiding camera areas or choosing not to visit

Given the nature of NYMR as a public tourist attraction where extensive photography by visitors already occurs, privacy expectations in webcam areas are limited.

3. FREE WiFi SERVICE (NYMR-FreeWiFi)

Purpose

When you use NYMR-FreeWiFi, we collect data to operate and maintain the WiFi service, ensure network security, and monitor usage.

Legal Basis

We process WiFi usage data based on our legitimate interests in operating a secure and functional WiFi service.

What we collect

When you use NYMR-FreeWiFi we may collect data about:

• Your device (device type, MAC address, operating system)
• The volume of data which you use
• The websites and applications which you access
• Your usage by access time, frequency and location

Retention

WiFi usage data is retained for as long as necessary for network operation and security purposes, typically no longer than 12 months.

Sharing

WiFi usage data may be shared with our WiFi service provider for technical support and maintenance purposes, and with law enforcement where required by law.

YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the following rights:

• Right to be informed - this privacy notice fulfils this right
• Right of access - you can request a copy of personal data we hold about you
• Right to rectification - you can ask us to correct inaccurate data
• Right to erasure - you can ask us to delete your data in certain circumstances
• Right to restrict processing - you can ask us to limit how we use your data
• Right to object - you can object to our processing based on legitimate interests
• Right to data portability - you can request your data in a portable format (where applicable)

To exercise any of these rights, please contact us at [email protected]

Right to complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time.

We appreciate that disabilities are not just visible but also hidden so our policy admits one necessary companion, or carer, of a disabled visitor free of charge on standard services, and at reduced rate for select special events, when the full fare is paid by the disabled visitor. We are unable to offer a carer ticket against any other vouchers or offers that are currently available.

The NYMR is a heritage railway, visitor attraction and living museum, and is not part of the National Rail network. Please see our list of accepted proof requirements below. We request customers who have purchased a Carer ticket to carry one of the following forms of ID when travelling on board services and to produce when asked by a Travelling Ticket Inspector or Guard:

• Preferred: Nimbus Card with +1 (Essential Companions) checked. Info & Apply

• National Disability Card. Info & Apply

• Personal Independence Payment (PIP) Document

• Disability Living Allowance Record Book/Letter

• Attendance Allowance Book/Letter

• Invalidity Benefit Book/Letter

• Visual Impairment Registration Card (BD8).

If you have any questions please get in touch via our Contact Us page.

For further information on accessibility visit our accessibility page.

Updated 01/10/2026

Here are the general Terms & Conditions of Membership of the North Yorkshire Moors Railway Trust.

Administration

1. Each Membership is for a named or named individuals only and is not transferable or renewable by anyone else.
2. A person can only have one Membership at any one time.
3. Joint Memberships are for persons who are either married or in a civil partnership. All administrative contact and copy of MOORS LINE will be to the First Member.
4. Membership starts on the day that we issue your Membership Card and expires on the last day of the same month in the appropriate renewal year e.g. if you join on 3rd April 2025 for one year then your Membership will expire on the 30 April 2026. Please allow 14 working days from your date of application to receipt of your Membership Card(s).
5. We operate a rolling Membership renewal with a one month renewal grace period e.g. in the above example we will send you a reminder during the first week of April 2026 and, if you haven't renewed by the 31 May your Membership will lapse; If you renew between 1 and 31 May your Membership will still expire on 30 April 2026.
6. You will be issued with (a) new Membership Card(s) at each renewal - these will show your Name, Membership Category and Number, the Expiry Date of your Membership and an identifying barcode.
7. Membership Cards remain, at all times, the property of the Trust.
8. Replacement Membership Cards can be provided by applying in writing to:
   Membership Administration,
   12 Park Street,
   Pickering,
   YO18 7AJ.
   You must provide the following information: Your full Name & Address, together with a copy of a document which verifies this. There will be a £5.00 administration charge for each replacement Card and a target turnaround of 5 working days.
9. Membership does not convey any right to trespass on the railway beyond those areas providing public access.
10. Membership Fees are not refundable.
11. Membership of the Trust does not confer any rights or entitlement in respect of the Trust’s operating subsidiary.
12. Any changes in Membership details (e.g. name or address) to be made in writing or by email to [email protected]

Annual General Meeting

1. We will contact you every year to invite you to our Annual General Meeting.
2. We will provide you with access to the Trust’s Annual Report and our Financial Accounts.
3. Every member aged 16 and over has a vote on resolutions properly tabled for the Trust’s Annual General Meeting and for appointments to its Board of Directors. These votes are conducted by means of a members’ postal ballot.

Benefit Notes

All Membership benefits are at the discretion of the Trust Board and can be changed at any time. The current benefits are as follows:

1. Standard services exclude special event trains, including but not limited to the Annual Steam Gala, Annual Diesel Gala, visiting locomotive services, and Santa Express services.
2. To access member discounts, you must present a valid, in-date membership card in person. Discounts are non-transferable. Alcoholic products and Gift Card purchases are excluded from Station Shop & Tea Room discounts.
3. The online booking fee is currently £1.50 for non-members.
4. Members’ Magazine, Moors Line: Our quarterly NYMR magazine keeps you up to date with upcoming events, appeals, railway news, and behind-the-scenes stories from across the line. Digital editions are included with all membership tiers. Ambassador members can collect printed copies from any NYMR Station Shop, while Patron members receive printed copies delivered directly to their door.
5. Ambassador and Patron tier members will receive an invitation to the pre-season NYMR Supporters’ Day, along with priority booking access to selected services.
6. You may be asked to produce your Membership Card(s) when claiming any of the Benefits.

Operational

1. When buying tickets on-line you will asked to provide your Membership Card Number. You also need to bring your Membership Card(s) with you to ensure that we are issuing tickets to the correct person(s).
2. When visiting the railway and buying travel tickets at a Booking Office or products in the Station Shops or Tea Rooms you must be able to present your Membership Card(s) in order to obtain your discount.
3. All tickets purchased on the train will be at the full fare.
4. Some Membership tiers entitle the holder to free travel. If you have one of these Memberships you will still need to obtain a complimentary ticket to travel.
5. Working volunteers may claim free travel on the NYMR subject to conditions. You will need to produce your ID Card. If you are unable to produced this, you will be required to pay the appropriate fare for your journey.

Updated: 31/05/2026

Service Availability

Operating Hours

• 24/7 Streaming: Live streams operate up to 24 hours per day

• Content Type: Video and audio streaming from station platforms and lineside locations

• Transmission Delay: All public streams incorporate a delay for security purposes

• Recording Policy: Public streams are live transmission only and are not recorded

Live Stream Schedule

• Stream schedules are subject to railway operational requirements and may change without notice

• Cameras may go offline at any time without prior notification

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Subscription and Access

• Platform: Streams are hosted via YouTube and available exclusively to active subscribers.

• Account Requirements: Viewers must have a valid YouTube account and an active monthly subscription to access members-only streams.

• Payment and Renewal: Subscriptions are managed directly through YouTube. Please refer to YouTube’s terms for billing, renewals, cancellations, and refunds.

• Access Changes: We may update, replace, or change the number or type of camera streams available through the subscription at any time.

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Technical Service Standards

Camera Maintenance

• Cameras may go offline without notice as part of normal operation; this does not require contacting Customer Services.

• In the event of camera failure, repairs or replacements may take up to two weeks to complete.

• We reserve the right to swap, replace, or relocate camera streams to maintain continuous service.

• Camera positioning and views may be adjusted without prior notice to ensure optimal delivery.

• Cameras may be switched off for safeguarding reasons.

Service Interruptions

• Streams may stop without warning.

• We aim to provide consistent service but cannot guarantee uninterrupted streaming at all times.

• Technical issues, weather conditions, or operational requirements may affect stream quality or availability.

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Content and Conduct

• Appropriate Use: Stream content is for personal viewing only and must not be recorded, redistributed, or used for commercial purposes.

• Commenting and Interaction: Where comments are enabled, all users must follow YouTube’s Community Guidelines. Abusive or inappropriate behaviour may result in removal of access.

• Copyright: All video, audio, and imagery from the streams remain the property of the railway.

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Privacy and Safeguarding

• Privacy: Camera placement is designed to respect the privacy of visitors and staff. Any identifiable appearances are incidental. See Privacy Policy.

• Safeguarding: Cameras may be switched off, repositioned, or masked for safeguarding or privacy reasons without notice.

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Liability

• No Guarantee: While every effort is made to maintain continuous service, we cannot be held responsible for loss of access, quality degradation, or technical failure beyond our control.

• Third-Party Platforms: As streaming is hosted via YouTube, availability may also depend on their systems and policies.

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Service Modifications

• We reserve the right to modify these terms, streaming schedules, or technical specifications as operational requirements change. Updates will be posted on the NYMR website.

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By accessing our streaming services, you agree to these terms of service.

Updated 06/11/2025.

The 900 Club is operated and promoted by North Yorkshire Moors Railway Trust, registered charity in England and Wales (501388), 12 Park Street, Pickering, YO18 7AJ.

1. Entry into the draw will constitute acceptance of these terms and conditions.
2. Maximum 10 numbers per person. No purchase necessary. There is no obligation to make a donation to be eligible for entry.
3. Entry is open to UK residents over 21 years of age.
4. Participants must have supplied a full postal address to participate.
5. Participants shall not be entitled to receive any prize unless they can substantiate that they comply with 3 above.
7. If a participant stops their 900 Club, prior to the 12-month period, the remaining monies will be allocated as a general donation
8. Entries not submitted in accordance with the rules, illegible, incomplete or altered entries, will be disqualified.
9. The following groups are prohibited from entering the 900 Club:
North Yorkshire Moors Railway staff who are Personal Management Licence holders, Subsidiaries Board Directors, Executive Strategic Team members; and Internal Marketing, Compliance, Finance and Legal staff members whose roles include responsibilities for gaming products
b) North Yorkshire Moors Railway Trustees.
10. Proof of posting will not be accepted as proof of delivery.
11. Prizes will be paid by BACS and issued to the winners within 5-7 working days, after confirmation and information has been received. Entrants will be notified as to any change in the prize structure via the Website or by contacting participants directly using the contact details provided to us (such method to be determined by North Yorkshire Moors Railway in its absolute discretion).
12. The promotional material provided forms part of these rules.
13. Winners’ names may be used in reasonable publicity for future 900 Club communications without further reference, payment or other compensation. These will only be used in the following format e.g. “Mr Bell from Pickering”
14. Winners will be selected at random on the first Monday of each month from all valid entries received by the closing date on the preceding Wednesday.
15. There will be a maximum of 900 numbers in circulation at any one point in time.
16. The winning numbers will be drawn using a computer operated random number generator.
17. There will be one weekly prize of £100 and one weekly prize of £15.
18. There will not be any alternative prizes, no interest is payable, and prizes are not transferable.
19. The winning numbers will be published on the North Yorkshire Moors Railway website.
20. Prizes will be processed as a donation to North Yorkshire Moors Railway Trust if any prize is unclaimed after reasonable efforts have been made to contact the winner. A period of 90 days after notification to the supplied contact details will be allowed for the winner to claim the prize.
21. North Yorkshire Moors Railway reserves the right to decline to accept an entry, cancel an existing entry and /or award any prize to an alternative winner if North Yorkshire Moors Railway has grounds to believe that a participant has breached any of these terms and conditions, acted fraudulently or illegally, or on other reasonable grounds, and North Yorkshire Moors Railway shall have no liability to participants for any loss or damage suffered arising from its exercising such rights.
22. North Yorkshire Moors Railway may (without giving any reason or notice at its absolute discretion) modify, terminate or suspend the 900 Club in whole or in part. Entrants shall be notified in writing of material changes to these terms before they come into effect in accordance with clause 23.
23. North Yorkshire Moors Railway may amend these terms and conditions at any time. Any significant changes shall be notified via the Website or by contacting participants directly using the contact details provided to us on registration (such method to be determined by North Yorkshire Moors Railway in its absolute discretion).
24. North Yorkshire Moors Railway’s decisions made pursuant to these terms and conditions shall, once made, be final and binding.
25. No liability is accepted for:
any loss or damage, including the right to receive a prize, suffered by any participant if they have not complied with these terms and conditions or any relevant participation instructions;
b) the loss, theft or delayed receipt of any communication or entry, or which is damaged or illegible, from which the participant or winner cannot be identified or which has insufficient postage (proof of posting is not proof of receipt);
c) any late bank payments;
d) North Yorkshire Moors Railway’s failure or inability to contact a participant and/or award any prize due to any errors omissions or inaccuracies in the contact details provided or a participant’s failure to update these if they change;
e) loss or damage incurred by any participant in connection with their participation in the 900 Club or their use of any prize including but not limited to direct, indirect and/or consequential loss) or personal injury suffered or sustained in connection with the prize or any part of it;
f) any interruptions or errors on or to the Website; technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
g) any failure or delay beyond North Yorkshire Moors Railway’s reasonable control.
26. North Yorkshire Moors Railway is not liable in contract, tort (including but not limited to negligence) or otherwise in connection with the 900 Club for loss of revenue, contract, profits, anticipated savings or loss of data, any special or indirect or consequential losses or any loss of goodwill or reputation. Nothing in these terms and conditions shall limit North Yorkshire Moors Railway’s liability for death or personal injury caused by its negligence, fraud or for any other matter for which liability may not be limited by law.
27. All warranties, conditions or guarantees relating to the 900 Club made by or on behalf of North Yorkshire Moors Railway whether express or implied by law, in the course of dealings or otherwise, are excluded to the maximum extent permitted by law.
28. Subject to clause 27, North Yorkshire Moors Railway’s liability to any participant shall be limited to the amount of any prize which have become due to that participant.
29. North Yorkshire Moors Railway will use participants’ information for the purposes of administering the 900 
30. These Terms and Conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the 900 Club or these Terms and Conditions.

Updated 05/06/2025

Seat sponsorships are offered on a first come first served basis.

You will receive a personalised brass plaque installed on the back of a wooden seat in an operating accessible carriage either No. 4597, No. 5001 or No. 3605. All plaques are of a standard size 10cm x 2cm in a pre determined font, size and sentence case - please see sample plaque photograph at www.nymr.co.uk/sponsoraseat

Your plaque can have a name of your choice of up to 25 characters – which must include any spaces and any special characters such as hyphens. You can select one of the phrases below to accompany the name (where Joe Bloggs will be replaced by the name you select).

Joe Bloggs’ favourite journey

Joe Bloggs hopes you enjoy your journey

Joe Bloggs hopes you enjoy the view

Joe Bloggs' Favourite railway

Joe Bloggs Loves this view

Joe Bloggs NYMR's No. 1 fan

Joe Bloggs NYMR’s greatest fan

Wording on the plaque is confirmed by the NYMR.

Please ensure that you carefully check details of the name spelling you send for both the plaque and the printed sponsorship certificate. We will need to charge for any amends due to incorrect spelling.

We will specify the location of the purchased seat and will send you a labelled plan when the plaque is fitted. We cannot guarantee the exact location of the specific seat but you can advise us if you have a preference for window or aisle and we will endeavour to accommodate your preferences.

The plaques are made to order so please allow up to 6 weeks for the creation and installation of your plaque.

Seat sponsorship is a charitable donation and does not convey any rights to use or reserve the seat.

Installation and maintenance of the plaques solely to be undertaken by the NYMR.

We reserve the right to decline seat sponsorships if dedications are deemed inappropriate or offensive.

It is possible that carriages may have to be withdrawn from service in certain circumstances for urgent repair. If period of withdrawal lasts more than 12 weeks, we will contact you about options including potentially transferring the plaque to a different carriage.

Your sponsorship will run for 1, 2 or 3 years from the date of installation based on your confirmed payment. We will contact you towards the end of the sponsorship period to discuss your options. This could include extending your existing plaque for a further term, a new plaque with a new name to run for a new term or ceasing your sponsorship.

You are responsible for ensuring that we have the correct contact details to contact you regarding your sponsorship.

If no contact has been possible with the sponsor within 6 weeks of the expiry of the sponsorship, the seat will be re-allocated for sponsorship.

Once your application is received, the seat sponsorship is non-refundable.

All donations received relating to Sponsor a Seat will be allocated towards our Carriage and Wagon repairs and restorations. In the event that funds have remained unspent for a minimum of three months, the Board of Trustees reserves the right to reallocate funds to other areas of the railway following a resolution passed at a board meeting.

Updated 23/04/2025

Story Sharing

By submitting your story (and any associated images or video) by email or social media, you agree to the following:

You confirm that you own the copyright or have the permission of the copyright holder to share any images/video content you submit as part of your story.

Upon sharing your story (including any words, images or video) you grant the promotor license to use, publish, reproduce, display, adapt, create derivative works, distribute, have distributed, print, in whole or in part, in any form, in all media forms now or hereafter known, the submitted content.

The copyright holder will be credited wherever the story and associated media is used.

Restore the Green Knight Sponsor Packages

All of the following packages are subject to the return to steam of No 75029, The Green Knight. All packages are non-refundable once purchased. We reserve the right to offer an equivalent package of equal value for another locomotive if for any reason we are unable to complete the restoration.

The Green Knight Round Table Club

•  All those donating to The Green Knight restoration appeal will automatically become members of the Green Knight Round Table Club.

•  Club members will receive a minimum of 4 exclusive updates via email annually on the progress of the restoration until the locomotive returns to steam.

•  We will use your contact details for the purposes of sending updates on the restoration and other information in relation to your sponsorship package in line with our general privacy policy.

•  If you have purchased a sponsorship package as a gift for someone else, we will use your contact details for the purposes of sending updates on the restoration and other information in relation to the sponsorship package, until we have received a request from the gift recipient in line with our general privacy policy.

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Sponsor A Boiler Stay - Knight Repair

You will receive a printed certificate with your name (or other name submitted as part of the purchase process), the item name and your boiler stay number.

Boiler stays will be issued consecutively and you are not able to select a specific number/position for your stay.

Sponsorship of a boiler stay does not confer any right to view or own the part during or beyond its lifetime of use in The Green Knight locomotive.

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Sponsor a Footplate Ride - Knight Rider

A footplate experience for 1 person on The Green Knight lasting approximately 3 hours. Plus, a special tour of the Motive Power Depot. You will be sent information about possible dates towards the end of the completion of the restoration.

Please refer to our general terms and conditions for footplate experiences regarding health and safety restrictions/requirements.

You will be sent a unique certificate celebrating your ride after the event.

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Your Name On A Knight

You will have the opportunity to hand write your name in modern paint markers under the running boards of The Green Knight, prior to the boards being put back on the locomotive as part of the restoration.

You will be invited to a special event to hand write your name on the running boards and meet the team involved in the restoration.

We will endeavour to give as much notice as possible but dates will be subject to confirmation at short notice. Due to the very unique nature of this package, we will be unable to offer alternative dates for the launch date once confirmed.

The exact amount of time that the name will remain on the running boards cannot be determined but it is envisaged to be at least 10 years.

The names, once signed, will be underneath the running boards and will not be accessible to view.

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Knight Driver

A driver experience for 1 person on The Green Knight lasting approximately 3 hours. Plus, a special tour of the Motive Power Depot You will be sent information about possible dates towards the end of the completion of the restoration.

Please refer to our general terms and conditions for driver experiences regarding health and safety restrictions/requirements. A confidential Medical Questionnaire and Briefing Document must be completed at least 10 days ahead of your booked visit date. You will also need to sign a briefing document which will outline any risks and rules that you will need to abide by on the day.

You will have the unique opportunity for the locomotive to run with a headboard that we will agree with you. We will contact you to discuss the design and length of run with your headboard and other logistics towards the end of the completion of the restoration.

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Branded Knight

Your name or company name or logo, alongside others, on a vinyl on the tender of The Green Knight plus on a banner at the MPD for the duration of the restoration.

Your name will be carried on The Green Knight’s tender for minimum of 1 year following its return to steam.

The size of the logo/number of characters possible on the tender will depend on uptake, with this offer being limited to 14 in total. We will contact you towards the end of restoration to discuss the design details.

The wording and design must be agreed by the NYMR for both the tender and the banner.

We reserve the right to decline or amend wording/design if that submitted is deemed inappropriate or offensive.

You will receive a framed copy of a photography of you/other nominated representative alongside the tender taken on the launch day.

You will be sent information about possible dates for the launch towards the end of the completion of the restoration. We will endeavour to give as much notice as possible but dates will be subject to confirmation at short notice. Due to the very unique nature of this package, we will be unable to offer alternative dates for the launch date once confirmed.

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All donations received relating to The Green Knight will be allocated towards our repairs and restoration of The Green Knight (75029).  In the event that donations received are unable to spent due to an unforeseen problem with the restoration rendering it unable to continue, or remaining funds post restoration being unspent for a minimum of 3 months, the Board of Trustees reserves the right to reallocate funds to other areas of the railway following a resolution passed at a board meeting.

Updated 11/08/2025

Can be redeemed at NYMR shops, Tea Rooms and Booking Offices and over the phone for bookings. They can be used online with a PIN number to make Pullman Dining Bookings.

They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.

If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. If spent in store, the remaining balance is shown on your printed till receipt.

Are valid for 24 months. Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained by calling 01751 476559, or by calling into a shop.

Should be treated as cash; they are not cheque guarantee, credit or charge cards. NYMR will not accept liability for lost, stolen or damaged cards.

Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.

Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for either a gift card or an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above.

Any multiple voucher orders will be combined onto one single card unless otherwise requested. Please email [email protected] to let us know.

Cannot be exchanged for cash and are valid for 24 months from the date of issue and supplied with a PIN number which allows them to also be used to make Pullman Dining Train bookings online.

NYMR reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

Updated 06/08/2025

How we manage Lost Property at the North Yorkshire Moors Railway 

We are extremely committed to returning lost items to their owners where possible. Any items that are lost onsite and subsequently found by a member of staff are handed in at our Customer Services Department on Platform 1 at Pickering Station. If you have lost any property whilst visiting us, please report it to Customer Services via our Contact Us page.

Once lost items are handed in, they will be kept in a secure location for up to 4 weeks (unless deemed perishable). During this time, regular checks will take place to match up lost property to the lost property forms that have been completed. The owner will then be contacted to inform them that an item matching the reported description has been handed into us. At this stage, you will be asked to inform us of any distinctive features so that we can confirm that the item is yours.

Once the item is confirmed to belong to you, we will arrange a time for it to be collected.  

Claimed lost property will be kept for a further 4 weeks. Any unclaimed or uncollected property after these times will be either disposed of or donated to a charity of our choice.

Points To Note

•  All responsibility of property lies with the property’s owner. North Yorkshire Moors Railway takes no responsibility for loss, damage or theft that occurs to any property onsite, regardless of who is in possession of the property.

•  North Yorkshire Moors Railway can send out any lost property, with a £5 postage fee. North Yorkshire Moors Railway takes no responsibility for any items that are lost, damaged or stolen during this process. 

•  Unclaimed lost property will be held for 4 weeks from when it is handed in. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Claimed lost property will be held for 4 weeks from when it is claimed. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Any perishable items that get handed in will be retained until the end of the calendar day. After this, unclaimed perishable items will be disposed of or destroyed. In incidences where a lunchbox or cooler bag (or similar) has been left at North Yorkshire Moors Railway with perishable items inside, the perishable items shall be disposed of or destroyed, and the box or bag kept as per Unclaimed / Claimed lost property. 

• Found bank, credit, or debit cards will be logged by NYMR Personnel, recording only the name of the cardholder as shown on the card. No card numbers or other details will be recorded. The card will then be destroyed immediately in order to comply with data protection regulations, safeguard the cardholder’s personal information, and mitigate the risk of fraud or financial harm. The cardholder’s name will be held securely for a period of six months from the date of the log entry, after which it will be deleted. This data is held solely as an audit trail to demonstrate responsible handling of the card.

•  Any electronics that get handed in will be held for 4 weeks. If unclaimed, they will be donated to a charity of North Yorkshire Moors Railway’s choice.

•  Any jewellery that is handed in will be held for 4 weeks. If unclaimed, it will be donated to a charity of North Yorkshire Moors Railway’s choice.

Updated 15/05/2026

Terms & Conditions – Online Gift Shop Sales

Please read these conditions carefully before placing an order with North Yorkshire Moors Railway Ent. Plc  (NYMR). By placing an order with NYMR, you signify your agreement to be bound by these conditions. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

About Us:

Our Contact details: Retail Department, North Yorkshire Moors Railway Ent. Plc, Pickering Station Pickering North Yorkshire YO18 7AJ United Kingdom
VAT Number: 546815913
Registered Company Number: 2490244

Phone: 01751 476559
Email: [email protected] 

Prices of all goods for sale are shown on the website and include VAT, with the exception of books and children’s clothing. The online shop is available in English only.

Our Contract

Your order is an offer to NYMR to buy the product(s) in your order. When you place an order to purchase a product from NYMR, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.  Your contract is with NYMR. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply).

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.

Right of Cancellation

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

You must inform us (NYMR) of your decision to cancel your order. You may submit your request either by email or phone.  You will have to bear the direct cost of returning these goods. You must return goods in a saleable condition. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.

Effects of Cancellation

We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.

Placing an Order

To place an order, select the item by pressing  ‘Add to Basket’. To make payment, select ‘Checkout’ and enter your details. You must accept the Terms and Conditions to continue. Click on ‘Pay now’ to be transferred to our secure online payment page which is powered by WorldPay.

Payment can be made using: MasterCard / Visa / Maestro / JCB

You will receive confirmation of your order by email. You should check your order and delivery details and contact us by email or phone as soon as possible if there are any errors.

Delivery is usually by Royal Mail and fees are based on weight and the number of items ordered. Cost of postage is clearly shown in the checkout section. Orders are usually shipped within 72 hours. Orders are checked and posted daily (Monday – Friday) when trains are running between April and October. Orders are checked and posted 3 times a week November to March, unless otherwise stated.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We will endeavour to replace any goods received that are damaged or faulty, or offer a full refund if it is unavailable. You will be required to provide proof in the form of photo images or by returning the item.

Updated 23/04/2025

 

The NYMR has a wide selection of domain names, along with nymr.co.uk, nymr.org, nymr.uk, nymr.info and nymr.net, we use domains nymr.link and moorsline.co.uk to shorten links of longer URLs and for QRCode links.

Members
All Member discounts are valid on all Standard services, subject to availability. We recommend you pre-book in advance and you will need to enter your Valid Membership Number (found on the back of your Membership Card) when booking.

Thank You Vouchers

If you have purchased a Donation Ticket, you can collect your Thank You Voucher at any Station Booking Office or at Grosmont Station Shop and Tea Room.

Vouchers are redeemable at the following NYMR outlets:

• Station shops at Pickering, Goathland, Grosmont and Whitby

• Tearooms at Pickering, Goathland and Grosmont

• All on-board Buffet Bars

Please note that vouchers are single use, have no cash value, and must be redeemed in a single transaction no change will be given. Vouchers are valid from the date of purchase for 7 days and are non-refundable.

Gift Vouchers
If you have been issued a Gift Voucher with a PIN (found on the receipt), you can redeem these on our services online in full or part-payment. If you do not have a PIN, please contact our Customer Service Team for advice.

Complimentary Tickets and Vouchers
Can only be redeemed on the day of travel at the Booking Offices. Subject to availability.

Kids Go Free Offer
To help families even more, every fare-paying adult can select one free child ticket (ages 4–15) on our Standard Services only. Offer does not apply to Special Events, North Yorkshire Pullman or any other service type.

Fuss Free Tickets
Our Wheelchair User Fuss Free tickets include space for 1x Adult/Child wheelchair user and fold-down seats for up to two accompanying carers/guests.

Carer Tickets
These can be booked online, and you will be issued with a free ticket for your carer when you purchase a standard service ticket. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat. 

ATOC Cards
75% off standard services. Only bookable through the Booking Office on the day. Subject to availability. Priv tickets are not available on Pullman Services or Special Event Days.

HRA Inter Rail/HRE Privilege Card
Can be used on Standard Services only, can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events, including but not limited to Annual Diesel Gala, Annual Steam Gala and Santa Express or for North Yorkshire Pullman Dining trains.

Shareholder Tickets
Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or North Yorkshire Pullman Dining trains.

Esk Valley Railcard 
A Residents’ Railcard offers a third off Adult All Line Tickets. The Residents’ Railcard price is £10 for one year. Not valid at Special Events (i.e. Annual Steam Gala, Annual Diesel Gala and Santa Express).

If you live in the Hambleton, Scarborough or Ryedale Districts of North Yorkshire, or in the Boroughs of Middlesbrough, Redcar and Cleveland or Stockton, you are eligible for an Esk Valley Railcard.

Activity Superstore Vouchers
We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries.

Gift Ideas for Two
We are not part of the ‘Steam Train Experience’  as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.

Train Gift
We are not part of the voucher scheme as sold by Train Gift and do not accept their vouchers at any of our booking offices.

Photographs and images are gratefully received, if you would like to share any with us, please email [email protected]

Photographic contributions to the website include:

Charlotte Graham

Philip Benham

Keith Simpson

Kevin Simpson

John Potter

John Hunt 

Chris Vine

Andrew Jeffery

Roger Swift 

North York Moors National Park