Concessions for Carers and Disabled People

We appreciate that disabilities are not just visible but also hidden so our policy admits the necessary companion, or carer, of a disabled visitor free of charge on standard services, when the full fare is paid by the disabled visitor (if the disabled visitor is under 16 years old, our Kids Go Free in 2024 offer will still apply, meaning that an adult carer accompanying a disabled child, aged up to 15 years old, will both travel free of charge). We are unable to offer a free carer ticket against any other vouchers or offers that are currently available.

We request customers who have purchased a free Carer ticket online to carry one of the following forms of ID when travelling on board services and to produce when asked to show your tickets by the guard: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Nimbus Access Card, Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.

If you have any questions please get in touch via Contact Form, [email protected] or 01751 472508 Lines are open 9.30–15.30 Mon to Sat.

For further information on accessibility visit our accessibility page