General T&Cs

General T&Cs

Application
These General Terms and Conditions apply to bookings on the North Yorkshire Moors Railway including ancillary services such as car parking provision. NYMR provides rail transport under statutory Bye-Laws and purchasing a Ticket or other service from the NYMR involves acceptance of these Conditions by the purchaser and on behalf of all other persons for whom the Tickets or service are purchased.

Meanings
NYMR means North Yorkshire Moors Railway Enterprises PLC, whose registered office is at 12 Park Street, Pickering, North Yorkshire YO18 7AJ. NYMR is a controlled subsidiary of the North Yorkshire Moors Railway Trust Limited, registered charity Number 501388 whose registered office is at the same address.

Passenger(s) means the person(s) permitted to travel on NYMR services following issue of a Ticket.

Fare Table means the table of published NYMR Ticket prices applicable to the date(s) of travel or published fares for Special Service Tickets as applicable.

Ticket(s) means an official NYMR card or paper ticket evidencing authority to travel on the NYMR services for which it is valid.

Timetable means the scheduled timings for NYMR train services as published from time to time. 

Gala means dates specified as such in the Timetable when additional services and/or guest locomotives are scheduled to operate.

Special Events means dates specified as such in the Timetable where additional attractions are provided at NYMR stations or services are hauled by celebrity guest locomotives for which a Specific Service Ticket is required.

Group(s) means 20 or more Passengers travelling together.

Specific Service Ticket means a Ticket valid for travel only on the NYMR train service(s) specified on the Ticket, Pullman dining trains, other catering trains, wedding parties, saloon charters, pre- booked Group(s), Santa services and pre -booked seating on Special Event services.

(1) Tickets

1.1 Each Ticket is issued subject to the payment of the relevant published fare, these general terms and conditions and the NYMR Bye-Laws which can be inspected at NYMR Booking Offices.
1.2 Everyone travelling on NYMR trains must be covered by a valid Ticket or other travel permit for their journey.
1.3 Tickets must not be resold.
1.4 Unlimited Annual Pass is valid for 12 months from the first date of travel. Usage of Unlimited Annual Pass requires dated tickets to be collected from the booking office and are only valid for day of issue. Other travel tickets (not Unlimited Annual Pass) are only valid for the date specified on the face of the Ticket.
1.5 Tickets are NOT valid for travel on services provided by another operator over the same route.
1.6 Tickets are issued for standard class only. Upgrade to First Class, where available, requires the payment of a supplementary charge.
1.7 Tickets may be purchased online in advance, at NYMR Station Booking Offices and, apart from Specific Service Tickets, from on board NYMR travelling Ticket inspectors.
1.8 Bookings made via nymr.co.uk will receive an email confirmation which must be validated and exchanged for Tickets at a Booking Office on your day of travel.
1.9 Your email confirmation is not a valid travel ticket.
1.10 Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date, cannot be transferred to another user and are NON-REFUNDABLE.

(2) Timetabled Services

2.1 The issue of Tickets does not imply that a timetabled service will run or, unless it is a Specific Service Ticket that sufficient seats will be available for all Passengers intending to travel. Standard service tickets are sold via NYMR.co.uk/book-tickets and on a “turn up and go“ basis. Capacity management is capped per day not on individual services. Accordingly NYMR shall not be liable for failure to carry a Passenger on a standard service train if there is insufficient accommodation.
2.2 If there is insufficient seating accommodation in standard class the Guard of the train may authorise Passengers to occupy First Class seating without payment of the normal supplementary fare. Unless and until such authorisation is given the First Class supplement is payable.
2.3 NYMR is responsible for providing travel for the journey covered by a valid Ticket but may substitute road transport if operational problems occur.
2.4 Apart from Specific Service Tickets, or unless otherwise specified, Tickets may be used on any timetabled standard daily service on the day(s) for which they are valid.
2.5 NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.
2.6 NYMR may for safety or operational reasons, including delays or disruption to services caused by another operator or for any other causes outside its reasonable control:

a) Suspend or discontinue the issue of Tickets, and;
b) Dispatch trains from stations before the arrival of connecting services, and;
c) Withdraw all services from any station, and;
d) Discontinue the running of trains,

however NYMR will then take all reasonable measures to facilitate completion of Passengers’ journeys including, in the case of Passengers holding return or day rover Tickets, their return to their point of original departure whether by rail or other means of transport.

(3) Standard Discounts

3.1 Age related discounts on NYMR published fares depend on age at the date of travel and are:
Child 0 to 15 years old inclusive:  Travel Free
3.2 NYMR Member discount (subject to production of membership card): 50% discount on Full line fare only. 50% discount does not apply for the Unlimited Annual Pass.
3.3 Rail Staff Travel discounts for employees or members of the Rail Delivery Group (formally ATOC) subject to production of photo card: 75% discount.
3.4 Group Travel discount: 
3.5 Wheelchair users and Carer Tickets: These can be booked online and you will be an issued with a free ticket for your carer when you purchase a standard ticket.
3.6 Dogs assisting Passengers with disabilities requiring their use: Free

(4) Gala and Special Event Fares

Higher Ticket prices may be payable for;
a) some journeys, at the prices specified, during Galas and Special Events on dates designated as such in the current Timetable, and;
b) Specific Service Tickets.

(5) Unlimited Annual Pass

5.1 Passengers who have bought an Unlimited Annual Pass online, must collect tickets from a Booking Office on the day of travel.
5.2 For those who choose not to book online, a limited number of tickets are available on the day subject to availability, from our Booking Offices.
5.3 To use an Unlimited Annual Pass for a return visit please go to a booking office with your Unlimited Annual Pass receipt, or email, to validate for a day ticket. Alternatively, you can book online with your Unlimited Pass receipt, or email, using your unique code. Simply select your day of travel and ticket type before entering your unique ID Code on your confirmation/receipt. You will still need to collect your travel tickets from a booking office, on the day of travel.
5.4 Unlimited Annual Pass does not include designated seat selection, but a right to travel on specified day.
5.5 Unlimited Annual Pass not valid for Pullman Dining Services, Charters, Experiences and Courses and Special Events (Unless Specified).
5.6 Unlimited Annual Pass holders will still be required to pay a supplement to travel in First Class Seating and cannot be pre booked.
5.7 Unlimited Annual Passes are non transferable and proof of ID maybe required for your return visit. Mis-use of return visit voucher may result in cancellation. 

(6) Shorter Journeys – Up to Two Stops

6.1 Shorter journey tickets may only be purchased from booking offices on the day on travel.
6.2 Shorter journeys tickets are returns only and valid for up two stops.

(7) Travel Beyond Destination

A Passenger using a Ticket for any station beyond that for which it is valid will be liable to pay the difference between the price paid for the Ticket and the appropriate fare for the journey actually undertaken.

(8) Passengers’ Responsibilities

8.1 Passengers should examine their Tickets and any change given as soon as possible after issue. NYMR may not accept liability for any mistakes that are not drawn to its attention promptly.
8.2 Passengers holding an Unlimited Pass Tickets must check the Timetable operating on the date of travel to make sure that trains are scheduled that will enable them to complete their intended journey.
8.3 Passengers must retain their Tickets so that they are available for inspection. Any passenger who cannot produce a valid Ticket may be treated as having boarded the train without one.
8.4 Passengers must take care of their Unlimited Pass Return Receipt. Any which become illegible through mutilation or any other cause will cease to be valid. Lost or mislaid Tickets will not be replaced and will not entitle the Passenger to a refund or other compensation.
8.5 NYMR may refuse access to its trains or premises to anyone who appears to be drunk, disorderly, under the influence of drugs or is behaving in an offensive or abusive manner. In that event NYMR shall not be liable for any refund or compensation nor for facilitating that person’s completion of their journey. 

(9) Refunds and Compensation

9.1 The NYMR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not the NYMR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not transport to a precise Timetable.
9.2 If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, or the train is cancelled, unused Tickets may be returned to the NYMR Ticket Office where they were purchased and a full refund (This does not include the usage of the Unlimited Annual Pass) of the price paid for travel will be given. Refunds for the non-travel elements of Specific Service Tickets are subject to the special conditions applicable to such services.

9.3 If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within the NYMR’s reasonable control then the following compensation may be claimed.

Non Unlimited Annual Pass Tickets 
Delay of up to 45 minutes: NIL
Delay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to travel on the delayed service.
Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to travel on the delayed service.

Unlimited Annual Pass Tickets - Only valid on first date of usage, not on repeat visits.  
Delay of up to 45 minutes: NIL
Delay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to travel on the delayed service.
Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to travel on the delayed service.

9.4 Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.
9.5 No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa).
9.6 For Specific Service Tickets involving the appearance of a celebrity locomotive a full refund of the travel element of Tickets will be given if the locomotive fails to arrive on the NYMR in operable condition. If, having arrived, it fails to appear on a service to which a Specific Service Ticket applies the compensation payable will be limited to the difference in price between the travel element of the Specific Service Ticket and the normal fare as shown in the Fare Table for the same journey.
9.6 Refunds and compensation will be paid by the same means as were used to purchase the relevant Ticket, i.e. where a charge or credit card was used a credit voucher will be issued using the same card. Cash will only be payable if the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refunds or compensation.
9.7 Any refund requested will void you Unlimited Annual Pass return visit voucher. 

(10) Access for people with Disabilities

10.1 NYMR is committed to ensuring that people with disabilities enjoy equal access to its services and facilities. However making adaptations can be hard to reconcile with NYMR’s charitable duty to conserve heritage. Some services and facilities are currently unavailable to those with restricted mobility. NYMR will use all reasonable endeavours compatible with its charitable objects to remove or overcome such restrictions.
10.2 Carriages specifically designed to accommodate wheelchairs and similar mobility aids are being introduced but during the period of their conversion no warranty is given that such facilities will be available universally.
10.3 Passengers with disabilities are advised to check our online station access guides prior to arrival to help you plan your journey. Please visit nymr.co.uk/access

(11) Animals, Luggage Personal Possessions, Bicycles, Pushchairs and Personal Mobility Scooters

11.1 Passenger’s hand luggage may be carried without extra charge provided it causes no inconvenience to other Passengers and can be stored on an overhead luggage rack.
11.2 Dogs may be carried subject to payment of the appropriate Fare but are NOT permitted in First Class accommodation and in catering vehicles such as Pullman dining and Buffet cars. (This restriction does not apply to Dogs assisting passengers with disabilities.) Dogs must remain on the floor of coaches and are NOT permitted on seats in any circumstances. If a Dog is so large that it is blocking an aisle the NYMR on train Guard may require that for safety it is carried in the Guard’s van on the train. Dogs must be up to date with their inoculations. Dogs must be kept on a lead at all times and under strict control. Dogs must not be allowed to defecate anywhere and any incidents should be cleared away by their owners. If a Dog is causing unnecessary disruption (including, but not limited to, biting, barking, or fighting with another Dog etc.) the Guard/Station Foreman may request that for the safety of our Passengers, Staff & Volunteers, the Dog is refused travel onboard our services and/or asked to leave NYMR premises.
11.3 Other animals are NOT permitted on NYMR trains.
11.4 Bicycles may be carried in the Guard’s van subject to payment of the appropriate Fare.
11.5 Children’s Pushchairs may be carried without charge but ONLY in the Guard’s van on the train. Pushchairs, whether or not of the foldable type, must NOT be carried in seating accommodation including coach aisles and vestibules.
11.6 Small Personal Mobility Scooters and wheelchairs may be carried in the Guard’s van on trains without charge. A Small Personal Mobility Scooter is an electrically powered one not exceeding the following dimensions: 110cm length, 90cm height, 55cm width.
11.7 Petrol or diesel powered vehicles such as motor cycles and quad bikes cannot be carried under any circumstances.

(12) Car Parking

12.1 Passengers’ motor vehicles may be parked in NYMR controlled car parks subject to availability of marked spaces and payment of the parking charges displayed at the site.
12.2 Only vehicles capable of fitting within marked spaces may be parked. Caravans and vehicles with a Maximum Gross Weight in excess of 3.5 Tonnes are NOT permitted.
12.3 NYMR does not undertake to provide a secure or attended car park. Motor vehicles are parked at the owner’s/driver’s risk.

(13) Limitation of Liability

13.1 NYMR does not exclude or limit liability to Passengers for death or personal injury resulting from its negligence including that of personnel under its control.
13.2 In addition to any specific limitations specified in these General Conditions NYMR shall not be liable to Passengers for any indirect or consequential loss however caused.

(14) Law and Dispute Resolution

14.1 Contracts to which these conditions apply shall be subject exclusively to English Law regardless of the location of the person(s) making the booking to which they apply.
14.2 NYMR shall endeavour in good faith to resolve all consumer disputes.
14.2 In respect of services over railway lines forming part of the national network to which NYMR is afforded access by Network Rail NYMR has agreed to facilitate Alternative Dispute Resolution (ADR) by the Rail Ombudsman whose address 1^st Floor, Premier House, Argyle Way, Stevenage, Hertfordshire SG1 2AD.
14.3 The scope of services that NYMR provides on these conditions is so wide that identifying a suitable provider of a comprehensive ADR service is problematic. In the event that disputes cannot be resolved using its own process NYMR will not withhold its consent unreasonably to participation in ADR using an Accredited ADR Provider nominated by the consumer.

(15) Kid Go Free 

15.1 Children must be accompanied with a responsible adult and supervised at all times during visit.

Updated 27/02/24