Accessibility
Helping you to make the most of your visit
We want all of our visitors to have a great day out at the NYMR - a place for everyone to visit and enjoy a fun day out on board our historic carriages travelling behind a heritage steam or diesel locomotive. We’re committed and continuously working hard to make our site as accessible as possible for all to enjoy and feel included.
Before you visit you can familiarise yourself with our stations using our Access Guides to help you plan your visit.
Disabilities are not only visual. If you are able to travel in a standard carriage, you can do so, and a carer may be able to travel alongside you with a free or reduced-rate event fare, which can be purchased online.
Accessible Carriages
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![A couple, including a wheelchair user, enjoy the Fuss-Free carriage.]()
Our accessible heritage carriages have been specially adapted to accommodate wheelchairs and electric scooters, with wider double doors and, portable access ramps, space to move on board and an accessible toilet.
Mobility
Visitors with wheelchairs, mobility scooters and limited mobility can relax and enjoy their day. We offer:
• Disabled parking bays
• Free or reduced-rate event fare tickets for eligible carers
• Free Access Guides
• Wheelchairs available at Pickering Station and Whitby Station for access at platforms only, subject to availability
• Accessible toilet facilities, across the railway
Most NYMR services can carry manual or powered wheelchairs and mobility scooters up to the following dimensional limitations:
• Width: 700 millimetres
• Length (including footplates): 1200 millimetres
• Weight (loaded): no more than 230kg (36 stone), which is the safe limit that many of our ramps can carry
Some powered scooters are effectively road vehicles and are unsuitable for carriage in heritage vehicles. This is because the majority of mobility scooters have wider turning circles than wheelchairs occupying the same space and tend to be heavier and therefore are not appropriate to take on board trains with the confined space in the carriages. We do undertake however to carry those models of scooter that can be folded down into lightweight and manageable components and those that fit within the wheelchair size above.
Assistance Dogs
• All registered assistance dogs must be up to date with their inoculations
• All assistance dogs must be kept on a lead at all times and under strict control
• Dogs must not be allowed to defecate anywhere and any incidents should be cleared away by their owners.
Further Assistance
During your visit please speak to a member of staff or our dedicated team of volunteers should you have any questions, or require assistance.
Prior to your visit if you have any specific access requirements or would like to request additional information to support your visit, please visit our Contact Us page for ways to get in touch.
See Terms & Conditions.
Euan's Guide
EuansGuide.com is the disabled access review website where you can find and share disabled access information about the NYMR.