Groups T&Cs

SUPPLENTARY TERMS & CONDITIONS FOR GROUP TRAVEL BOOKINGS

Group Travel is subject to our general Terms and Conditions as supplemented by these additional conditions.

Group bookings should be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers is required.  Please book for the maximum expected number of passengers so that seating can be preliminarily reserved and inform us of the final passenger count no later than 14 days prior to the date of travel.

If the final passenger count is less than the minimum required of 20, in order to qualify for the group rate, you will need to pay for 20 seats.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment.

For Groups who we have agreed to pay via invoice, they will be emailed after travel and are to be paid within 14 days of receipt.

For Groups who we have asked to pre-pay, a 50% non-refundable deposit will be required to confirm your booking. This will need to be paid within 14 days of receipt of the deposit request. If we do not receive the deposit within the 14 days, we reserve the right to cancel your booking. Then, 14 days prior to your visit date, we will require your final numbers and final payment of any outstanding balance. Deposit & Final Payment deadlines cannot be extended. 

We can only accept cancellations made in writing or by email at least seven days prior to your date of travel.

In the event passenger numbers increase once final numbers have been supplied, these additional passengers will be charged at a standard rate, subject to availability and may not be seated in the same carriage.

On your scheduled travel day, please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time, the NYMR cannot guarantee that your group will be able to travel. If you are arriving by coach, please ensure that your coach driver is made fully aware of our set-down and pickup points at Pickering, Goathland, Grosmont and Whitby.

Other passenger details such as mobility requirements should be advised no less than 10 days before the date of travel, but any other alterations (e.g. date and time of travel) are subject to availability.

There is no reserved seating or group rate reduction during Special Events.

The North Yorkshire Moors Railway reserves the right to cancel, alter or suspend services and accepts no liability for any loss, inconvenience or delay thereby caused. This includes the substitution of steam services by heritage diesel traction, which may be necessary for operational reasons. 

Issued: 23/02/2024