Group bookings need to be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers are required, otherwise standard fares will apply. Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment. A deposit of 50% of the total cost is required upon receipt of the confirmation letter unless otherwise stated.

Cancellations can only be made in writing or by email at least seven days prior to your date of travel. Cheques should be made payable to NYMR or payment can be made by all major credit and debit cards, excluding American Express.

On your scheduled travel day please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time the NYMR cannot guarantee that your group will be able to travel. Ensure that your coach driver is made fully aware of the set-down and pickup points at Pickering, Goathland and Grosmont.

Seating will be reserved for parties boarding at Pickering, Grosmont or Whitby stations, unfortunately we cannot guarantee reserved seating at intermediate stations. Seats can only be held until 10 minutes prior to the scheduled departure time and bookings are subject to limited space availability. During Special Events reserved seating may not be available due to seating limitations. No reserved seating is available at Railway in Wartime.

The NYMR reserves the right to alter, cancel or suspend services and accepts no liability for any loss, inconvenience or delay thereby caused. Any material amendments made to the original booking after the receipt of your letter of confirmation will incur an administration fee of £25 except in the case of cancellation.