SUPPLENTARY TERMS & CONDITIONS FOR GROUP TRAVEL BOOKINGS

Group Travel is subject to our general Terms and Conditions as supplemented by these additional conditions.

Group bookings should be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers is required.  Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel. When social distancing rules apply, we need to know by the same deadline which of your Group are able to travel as family units or “bubbles”.  It will be your responsibility to ensure that seating allocated on the basis of that information is occupied by Group members in compliance with applicable social distancing rules.

 If your If the number finally travelling is less than the minimum, they can still do so but the fare payable will be that for twenty travelling passengers.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment. A deposit of 50% of the total cost is required upon receipt of the confirmation letter unless otherwise stated. Cheques should be made payable to NYMR or payment can be made by all major credit and debit cards, excluding American Express. Any material amendments made to the original booking after the receipt of your letter of confirmation will incur an administration fee of £25 except in the case of cancellation which may involve refunds in accordance with our general Terms and Conditions.

Cancellations can only be made in writing or by email at least seven days prior to your date of travel.

On your scheduled travel day please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time the NYMR cannot guarantee that your group will be able to travel. If you are arriving by coach please ensure that your coach driver is made fully aware of our set-down and pickup points at Pickering, Goathland and Grosmont.

Seating will be reserved for parties boarding at Pickering, Grosmont or Whitby stations. Window stickers should indicate the seating reserved in the name of your Group. 

Unfortunately we cannot guarantee reserved seating for Groups boarding at intermediate stations. Seats can only be held until 10 minutes prior to the scheduled departure time. During Special Events reserved seating may not be available due to capacity limitations. No reserved seating is available during our Railway in Wartime event

In accordance with our General Terms and Conditions the NYMR reserves the right to alter, cancel or suspend services.

Issued: 08/04/2021