Terms & Conditions

Menu choices are required at least 4 weeks in advance of your date of travel (if not already selected when booking) as all meals are prepared on board the train on the day. Selections are not required for the Pullman Tea or Festive Afternoon Tea services. Menu choices and wine requirements can be advised via Customer Services. Payment for pre-ordered wine should be made on the day of travel aboard the Pullman train.

Pullman Dining Service tickets no longer include the use of the standard daily services. If you wish to travel on a standard service to connect with a Pullman Dining Service, a valid separate ticket will be required.

If you need to amend or alter your booking, there is an amendment charge of £10.00

The NYMR cancellation policy states that if a booking is cancelled more than 2 weeks before the date of travel, then a refund of 50% will be given. We are unable to make any refund if less than 2 weeks’ notice is given and at least 4 weeks’ notice is required for a change of date. The same policy also applies to cancellations/date changes requested due to adverse weather or road conditions, or in the event of ill health.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

All tickets and bookings are accepted subject to the railways terms and conditions. The NYMR reserves the right to amend and re-allocate booked seats, either before or after tickets have been sent out, and all bookings are subject to our usual terms and conditions.

Pullman Dining tickets: the child fare (lunches only) applies to ALL children under the age of 16. Please note though that the dining trains are not really suitable for children under 4 years of age.

Booking 2 Pullman Dining/Festive Afternoon Tea seats on a table for 4. If there are no tables for 2 available on your chosen date, two persons can of course elect to sit at a table for 4 and share the table with another couple. Where 2 seats are so required on a table for 4, please select seats 1 and 2, or 3 and 4, as tickets will only be issued for one window seat and the adjacent aisle seat on one side of the table. Tickets for the 2 window seats will only be issued if the 2 aisle seats are also booked at the "seat only" exclusivity fare.

COUPE: these are private dining rooms, seating 4, available in coaches Opal and Robin at no extra cost

As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train, and thus all customers must be able to walk to their seats

If you have any questions, please contact North Yorkshire Moors Railway on 01751 472508 then *242 or via email on info@nymr.co.uk