Customer Services 

The Customer Services team is often the first point of contact for our passengers dealing with enquiries about train services and requests for general information about the Railway, and taking advance bookings for Dining Trains, Special Events, NYMR holiday accommodation etc. Contact can be either face to face or by telephone.


Marketing the railway is an important day-to-day role that provides varied and different challenges every day. This department requires keen, hard-working and approachable individuals  preferably with office or marketing experience.

Volunteering Commitment:

  • Attend Induction Course. 
  • Commit to attending on average at least two occasions per month or equivalent throughout the season.
  • A reasonable level of health and fitness is required. 


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