Pullman Dining T&Cs

Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by ringing NYMR Customer Services (01751 472508). 

If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services.

As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train. All customers must be able to walk to their seats. Carer Discounts are not available on Dining Services. For further information email [email protected]

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Pullman Services. Tickets for Pullman Services are NOT valid for such other services.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

No refund will be given in the event that your carriage and seating is not available. If you have not paid for exclusive use of the table by purchasing the additional seats available, we reserve the right to reallocate your booking to a different carriage and seats.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

Please check Your Ticket(s) on receipt. Pullman Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

• 21 days and over prior to visit- 100% refund via Cash/Card or Gift Card
• 14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund
• 7 to 13 days prior to visit- 50% refund via gift card 
• Less than 7 days prior to visit – 0% refund 

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. 

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

A £5 admin fee per time for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 24/01/2024