Terms & Conditions – Online Gift Shop Sales

Please read these conditions carefully before placing an order with North Yorkshire Moors Railway Ent. Plc  (NYMR). By placing an order with NYMR, you signify your agreement to be bound by these conditions. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

About Us:

Our Contact details: Retail Department, North Yorkshire Moors Railway Ent. Plc, Pickering Station Pickering North Yorkshire YO18 7AJ United Kingdom
VAT Number: 546815903
Registered Company Number: 2490244

Phone: 01751 476559
Email: [email protected] 

Prices of all goods for sale are shown on the website and include VAT, with the exception of books and children’s clothing. The online shop is available in English only.

Our Contract

Your order is an offer to NYMR to buy the product(s) in your order. When you place an order to purchase a product from NYMR, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.  Your contract is with NYMR. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply).

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.

Right of Cancellation

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

You must inform us (NYMR) of your decision to cancel your order. You may submit your request either by email or phone.  You will have to bear the direct cost of returning these goods. You must return goods in a saleable condition. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.

Effects of Cancellation

We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.

Placing an Order

To place an order, select the item by pressing  ‘Add to Basket’. To make payment, select ‘Checkout’ and enter your details. You must accept the Terms and Conditions to continue. Click on ‘Pay now’ to be transferred to our secure online payment page which is powered by WorldPay.

Payment can be made using: MasterCard / Visa / Maestro / JCB

You will receive confirmation of your order by email. You should check your order and delivery details and contact us by email or phone as soon as possible if there are any errors.

Delivery is usually by Royal Mail and fees are based on weight and the number of items ordered. Cost of postage is clearly shown in the checkout section. Orders are usually shipped within 72 hours. Orders are checked and posted daily (Monday – Friday) when trains are running between April and October. Orders are checked and posted 3 times a week November to March, unless otherwise stated.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We will endeavour to replace any goods received that are damaged or faulty, or offer a full refund if it is unavailable. You will be required to provide proof in the form of photo images or by returning the item.