Groups T&Cs

SUPPLENTARY TERMS & CONDITIONS FOR GROUP TRAVEL BOOKINGS

Group Travel is subject to our general Terms and Conditions as supplemented by these additional conditions.

Group bookings should be made well in advance of your requested travel date as some of our services are very popular and seating may not be available. To qualify for group rates, a minimum number of 20 fare-paying passengers is required.  Please book for the maximum expected number of passengers so that seating can be preliminarily reserved, and inform us of the final passenger count no later than 14 days prior to the date of travel.

If the final passenger count is less than the minimum required of 20, in order to qualify for the group rate you will need to pay for 20 seats.

After your booking has been made you will receive a letter of confirmation; please ensure that all information, including departure stations, dates and times are correct. Any errors or omissions must be brought to our attention as soon as possible to avoid your group’s disappointment. Invoices will be emailed after travel and are to be paid within 14 days of receipt..

We can only accept cancellations made in writing or by email at least seven days prior to your date of travel.

On your scheduled travel day, please arrive at least 20 minutes prior to the departure time to allow sufficient time to check-in and board. If you miss your booked train time, the NYMR cannot guarantee that your group will be able to travel. If you are arriving by coach, please ensure that your coach driver is made fully aware of our set-down and pickup points at Pickering, Goathland, Grosmont and Whitby.

For groups travelling on our Seaside Special and Yorkshire Express services, seating will be reserved and seat numbers will be shown on your booking confirmation. For groups travelling on our Moors Explorer service, window stickers should indicate the seating reserved in the name of your Group.

There is no reserved seating or group rate reduction during Special Events.

In accordance with our General Terms and Conditions the NYMR reserves the right to alter, cancel or suspend services.

Issued: 01/03/2022