Lost Property

How we manage Lost Property at the North Yorkshire Moors Railway 

We are extremely committed to returning lost items to their owners where possible. Any items that are lost onsite and subsequently found by a member of staff are handed in at our Customer Services Department on Platform 1 at Pickering Station. If you have lost any property whilst visiting us, please report it to Customer Services via Telephone: 01751 472508 or Email: [email protected]

Once lost items are handed in, they will be kept in a secure location for up to 4 weeks (unless deemed perishable). During this time, regular checks will take place to match up lost property to the lost property forms that have been completed. The owner will then be contacted to inform them that an item matching the reported description has been handed into us. At this stage, you will be asked to inform us of any distinctive features so that we can confirm that the item is yours.

Once the item is confirmed to belong to you, we will arrange a time for it to be collected.  

Claimed lost property will be kept for a further 4 weeks. Any unclaimed or uncollected property after these times will be either disposed of or donated to a charity of our choice.

Points To Note

•  All responsibility of property lies with the property’s owner. North Yorkshire Moors Railway takes no responsibility for loss, damage or theft that occurs to any property onsite, regardless of who is in possession of the property.

•  North Yorkshire Moors Railway can send out any lost property, with a £5 postage fee. North Yorkshire Moors Railway takes no responsibility for any items that are lost, damaged or stolen during this process. 

•  Unclaimed lost property will be held for 4 weeks from when it is handed in. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Claimed lost property will be held for 4 weeks from then it is claimed. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Any perishable items that get handed in will be retained until the end of the calendar day. After this, unclaimed perishable items will be disposed of or destroyed. In incidences where a lunchbox or cooler bag (or similar) has been left at North Yorkshire Moors Railway with perishable items inside, the perishable items shall be disposed of or destroyed, and the box or bag kept as per Unclaimed / Claimed lost property. 

•  Any bank cards that get handed in will be retained until the end of the calendar day. After this, unclaimed bank cards will be either returned to the relevant bank or destroyed. 

•  Any wallets that get handed in will be held for 4 weeks and then disposed of. If there is cash in the wallet, this will be retained by North Yorkshire Moors Railway’s as a donation to the charity. If the wallet contains bank cards, these will be handed in to their respective bank or destroyed the day after the wallet is handed in. 

•  Any electronics that get handed in will be held for 4 weeks. If unclaimed, they will be donated to a charity of North Yorkshire Moors Railway’s choice.

•  Any jewellery that is handed in will be held for 4 weeks. If unclaimed, it will be donated to a charity of North Yorkshire Moors Railway’s choice.