A Bloody Merry Christmas T&Cs

About the Session: Station Stay and Play is an informal, supervised play session using railway-themed toys and soft play equipment, designed to encourage early learning and social interaction for children under 5.

Eligibility: Sessions are open to children under 5 years of age. All children must be accompanied by a responsible adult at all times. A maximum of 3 children per adult and a maximum of 4 adults per booking.

Pricing: Admission is £3 per child, with an additional £1 charge for each extra child attending the same session. e.g. 1 adult and 2 children = £4, 2 adults and 4 children = £6.

Booking: Places can be booked online in advance to secure a slot. Advance booking is recommended but not compulsory; walk-ins may be accommodated subject to availability.

Supervision and Responsibility: While sessions are supervised, the accompanying adult remains responsible for their child or children at all times. We do not accept responsibility for the care or welfare of any child left unattended.

Health and Safety: Please do not attend if your child is unwell or displaying symptoms of a contagious illness. Appropriate footwear and clothing should be worn during play. We reserve the right to refuse entry or ask attendees to leave if behaviour poses a risk to the safety of others.

Cancellation and Refunds: If you have booked online or by telephone and are unable to attend, please cancel your booking as soon as possible so your slot can be offered to someone else. If we cancel or reschedule a session, a full refund will be issued.

Liability: We take reasonable steps to ensure the play environment is safe. However, we accept no liability for any injury, loss, or damage to personal property unless caused by our negligence.

Photography and Data: We may occasionally wish to take photographs of children during sessions for promotional purposes. If we would like to photograph your child, we will seek your explicit written permission before doing so. No photographs will be taken without this consent. Attendees must not take photographs of other people’s children during sessions. Any personal data collected through the booking process will be handled in accordance with our privacy policy.

Changes to Sessions: We reserve the right to cancel, reschedule, or alter session times and content. Where possible, advance notice will be given, and any pre-paid bookings will be refunded in full.

Updated 12/03/2026

About the Session. Station Storytime is an informal, supervised story telling session, designed to encourage learning and social interaction for children.

Eligibility. Sessions are open to children from 5 to 12 years of age. All children must be accompanied by a responsible adult at all times. A maximum of 4 children per adult and a maximum of 2 adults per booking.

Pricing. This is free to attend.

Booking. Places can be booked online in advance to secure a slot. Advance booking is recommended but not compulsory; walk-ins may be accommodated subject to availability.

Supervision and Responsibility. While sessions are supervised, the accompanying adult remains responsible for their child or children at all times. We do not accept responsibility for the care or welfare of any child left unattended.

Health and Safety. Please do not attend if your child is unwell or displaying symptoms of a contagious illness. Appropriate footwear and clothing should be worn during play. We reserve the right to refuse entry or ask attendees to leave if behaviour poses a risk to the safety of others.

Cancellation and Refunds. If you have booked online or by telephone and are unable to attend, please cancel your booking as soon as possible so your slot can be offered to someone else.

Liability. We take reasonable steps to ensure the environment is safe. However, we accept no liability for any injury, loss, or damage to personal property unless caused by our negligence.

Photography and Data. We may occasionally wish to take photographs of children during sessions for promotional purposes. If we would like to photograph your child, we will seek your explicit written permission before doing so. No photographs will be taken without this consent. Attendees must not take photographs of other people’s children during sessions. Any personal data collected through the booking process will be handled in accordance with our privacy policy.

Changes to Sessions. We reserve the right to cancel, reschedule, or alter session times and content. Where possible, advance notice will be given.

 Updated 27/03/2026

Locomotive Availability & Service

The appearance of No. 4079 Pendennis Castle on any journey cannot be guaranteed and is subject to the locomotive's fitness to run, which is assessed daily. Every effort will be made to operate these services with No. 4079 Pendennis Castle. However, if No. 4079 Pendennis Castle is unavailable, we will do our best to provide an alternative steam locomotive for the service. 

No refunds or compensation will be payable if the planned haulage by No. 4079 Pendennis Castle is substituted with another steam locomotive.

Due to the nature of the heritage carriages, there is no air conditioning, and we rely on a heritage steam heating system. We advise guests to dress accordingly. Please be aware of this when booking, as no refund or compensation will be given.

Other Standard Services may be operating alongside Pendennis Castle Services. If you wish to travel on these services, a separate Standard Services ticket is required.

Please check your ticket(s) on receipt. Pendennis Castle Services will depart from and return to Pickering Station (YO18 7AJ). Please check carefully to ensure that you and your passengers understand where the booked service departs from and the departure time. Please also check that the date on your confirmation is correct. Let us know immediately if there is any mistake with your tickets by emailing [email protected].

Cancellation

You may cancel your booking prior to travel subject to the following:

• 21 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

• 14 - 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

• 7 - 13 days prior to visit - 50% refund via Gift Card.

• Less than 7 days prior to visit - 0% refund.

Bookings cancelled less than 7 days before the booked date will not be entitled to any refund, without exception.

Refund requests must be made in writing to [email protected]. Please remember to quote your Booking Reference Number.

Conditions Relating to Cancellation, Amendments and Refunds

Amendments to bookings can be made up to 22 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendment.

We will not accept any request for cancellation, amendment, or refund from anyone else, including passengers, in respect of tickets purchased by you.

Refunds will be made via the original payment method or gift card.

Personal arrangements such as travel and accommodation arranged by you or your passengers are at your or their own risk. You and your passengers are solely responsible for ensuring that you arrive in sufficient time to board the booked Tornado Service. We recommend that all passengers arrive at least 25-35 minutes before the booked departure time.

We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will be published on our website and will apply to all bookings unless otherwise stated.

Updated 25/06/2026.

Locomotive Availability & Service

The appearance of No. 60007 Sir Nigel Gresley on any journey cannot be guaranteed and is subject to the locomotive's fitness to run, which is assessed daily. Every effort will be made to operate these services with No. 60007 Sir Nigel Gresley. However, if No. 60007 Sir Nigel Gresley is unavailable, we will do our best to provide an alternative steam locomotive for the service. 

No refunds or compensation will be payable if the planned haulage by No. 60007 Sir Nigel Gresley is substituted with another steam locomotive.

Due to the nature of the heritage carriages, there is no air conditioning, and we rely on a heritage steam heating system. We advise guests to dress accordingly. Please be aware of this when booking, as no refund or compensation will be given.

Other Standard Services may be operating alongside Sir Nigel Gresley Services. If you wish to travel on these services, a separate Standard Services ticket is required.

Please check your ticket(s) on receipt. Sir Nigel Gresley Services will depart from and return to Pickering Station (YO18 7AJ). Please check carefully to ensure that you and your passengers understand where the booked service departs from and the departure time. Please also check that the date on your confirmation is correct. Let us know immediately if there is any mistake with your tickets by emailing [email protected].

Cancellation

You may cancel your booking prior to travel subject to the following:

• 21 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

• 14 - 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

• 7 - 13 days prior to visit - 50% refund via Gift Card.

• Less than 7 days prior to visit - 0% refund.

Bookings cancelled less than 7 days before the booked date will not be entitled to any refund, without exception.

Refund requests must be made in writing to [email protected]. Please remember to quote your Booking Reference Number.

Conditions Relating to Cancellation, Amendments and Refunds

Amendments to bookings can be made up to 22 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendment.

We will not accept any request for cancellation, amendment, or refund from anyone else, including passengers, in respect of tickets purchased by you.

Refunds will be made via the original payment method or gift card.

Personal arrangements such as travel and accommodation arranged by you or your passengers are at your or their own risk. You and your passengers are solely responsible for ensuring that you arrive in sufficient time to board the booked Tornado Service. We recommend that all passengers arrive at least 25-35 minutes before the booked departure time.

We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will be published on our website and will apply to all bookings unless otherwise stated.

Updated 25/06/2026.

Mad Alice's Ghost Train services will depart from Pickering Station, Platform 1 (YO18 7AJ)

• Your email Booking Confirmation acts as your ticket to travel. Please have it available on a mobile device (preferred) or printed out to show our Ticket Inspectors.

• Please aim to arrive 25 minutes before the train departs.

• Mad Alice's Ghost Train services will operate nonstop between Pickering and Levisham.

• Departure times are stated on your ticket and the experience lasts approximately 1 hour in total for a fixed round trip.

• Age Suitability: The ghost train is only suitable for participants aged 14 years and above. Participants under 18 must be accompanied by a fare-paying adult.

• Our wheelchair accessible carriages are not available for these services. We regret that we cannot accommodate passengers on these services unless they can walk to their seats unaided.

• Station car parking is limited and pay and display is required, so please allow plenty of time to park. For more information, please visit nymr.co.uk/directions-parking

• We reserve the right to amend, suspend, reschedule or cancel the ghost train if operational circumstances or safety make this necessary.

• Occasionally, other NYMR services will be operating on the same dates. Tickets for Mad Alice's Ghost Train are NOT interchangeable with any other service.

• Anyone requiring assistance accessing a carriage, please speak to a member of our Station Staff.

• Dogs, other than assistance dogs, are not permitted on the ghost train.

Refunds and Cancellation

• Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

• You may cancel your booking prior to travel subject to the following charges:
  • Over 21 days prior to visit: 100% refund via Cash/Card or Gift Card.
  • 14 to 20 days prior to visit: 100% refund via Gift Card OR 50% Cash/Card refund.
  • 7 to 13 days prior to visit: 50% refund via Gift Card.
  • Less than 7 days prior to visit: 0% refund.*

• * Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

• Refund requests are preferred in writing to [email protected]. Please remember to quote your Booking Reference Number. Refunds will be made by the original payment method or gift card.

• NYMR Customer Services can be contacted by email on [email protected] or by calling 01751 472508, including for exceptional circumstances.

Updated 14/10/2026