Station Access T&Cs

Data Controller Details

NYMR PLC
Company Number: 02490244
Registered Office: Pickering Station, Pickering, North Yorkshire YO18 7AJ
Email: [email protected]
ICO Registration Number: Z6618600

1. CCTV SYSTEMS

Purpose

CCTV systems are in place in some areas of NYMR for public safety, security, and operational purposes.

Legal Basis

We process CCTV images based on our legitimate interests in ensuring the safety and security of our visitors, staff, and property.

What we capture

Video footage of public areas including stations, platforms, and other railway premises. Some CCTV systems also capture audio.

Signage

Signs notifying you that CCTV is in operation are displayed in areas where CCTV is active.

Retention

CCTV images are not kept for longer than is necessary unless required for ongoing investigations or legal proceedings.

Sharing

CCTV footage may be shared with relevant legal authorities (police, regulatory bodies) where required for prevention or detection of crime, or to comply with legal obligations.

Your Rights

You have the right to request access to CCTV footage showing you (subject to verification of identity and protection of other individuals' privacy).

2. LIVE STREAMING WEBCAMS

Purpose

Live streaming webcam systems are in place at some locations across the railway to:

Promote heritage railway tourism
Provide remote access for individuals unable to visit physically
Support educational purposes
Engage the heritage railway community

Legal Basis

We process webcam images based on our legitimate interests in promoting heritage railway preservation, providing accessibility, and engaging with the railway enthusiast community. We have completed a Legitimate Interest Assessment which demonstrates that our interests are not overridden by your privacy rights in this public tourist setting.

What we capture

Live video feeds from cameras positioned at stations, platforms, and lineside locations. Webcams capture visual images and ambient sound. The cameras are positioned for wide-angle views and do not provide high-definition close-up identification capability.

No Recording

Webcam feeds are transmitted live only and are not recorded or stored. The transmission is temporary processing only.

Where feeds are broadcast

Live feeds are broadcast publicly via YouTube and may be embedded on our website or third-party platforms.

Signage

Signs notifying you that live streaming is in operation are displayed at entry points to areas where webcams are active.

Your Rights

If you object to being captured on our live webcams:

  • You may contact us at [email protected] to register your objection
  • We will consider your objection on a case-by-case basis
  • Where we cannot accommodate your objection due to our legitimate interests, your options include avoiding camera areas or choosing not to visit

Given the nature of NYMR as a public tourist attraction where extensive photography by visitors already occurs, privacy expectations in webcam areas are limited.

3. FREE WiFi SERVICE (NYMR-FreeWiFi)

Purpose

When you use NYMR-FreeWiFi, we collect data to operate and maintain the WiFi service, ensure network security, and monitor usage.

Legal Basis

We process WiFi usage data based on our legitimate interests in operating a secure and functional WiFi service.

What we collect

When you use NYMR-FreeWiFi we may collect data about:

  • Your device (device type, MAC address, operating system)
  • The volume of data which you use
  • The websites and applications which you access
  • Your usage by access time, frequency and location

Retention

WiFi usage data is retained for as long as necessary for network operation and security purposes, typically no longer than 12 months.

Sharing

WiFi usage data may be shared with our WiFi service provider for technical support and maintenance purposes, and with law enforcement where required by law.

YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the following rights:

  • Right to be informed - this privacy notice fulfils this right
  • Right of access - you can request a copy of personal data we hold about you
  • Right to rectification - you can ask us to correct inaccurate data
  • Right to erasure - you can ask us to delete your data in certain circumstances
  • Right to restrict processing - you can ask us to limit how we use your data
  • Right to object - you can object to our processing based on legitimate interests
  • Right to data portability - you can request your data in a portable format (where applicable)

To exercise any of these rights, please contact us at [email protected]

Right to complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time.

We appreciate that disabilities are not just visible but also hidden so our policy admits one necessary companion, or carer, of a disabled visitor free of charge on standard services, and at reduced rate for select special events, when the full fare is paid by the disabled visitor. We are unable to offer a carer ticket against any other vouchers or offers that are currently available.

The NYMR is a heritage railway, visitor attraction and living museum, and is not part of the National Rail network. Please see our list of accepted proof requirements below. We request customers who have purchased a Carer ticket to carry one of the following forms of ID when travelling on board services and to produce when asked by a Travelling Ticket Inspector or Guard:

  • Preferred: Nimbus Card with +1 (Essential Companions) checked. Info & Apply

  • National Disability Card. Info & Apply

  • Personal Independence Payment (PIP) Document

  • Disability Living Allowance Record Book/Letter

  • Attendance Allowance Book/Letter

  • Invalidity Benefit Book/Letter

  • Visual Impairment Registration Card (BD8).

If you have any questions please get in touch via our Contact Us page.

For further information on accessibility visit our accessibility page.

Updated 01/10/2026

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