General Standard Services

For the purposes of these Terms and Conditions, 'NYMR' means NYMR PLC (Registered Company Number 2490244) whose registered office is at Pickering Station, Pickering, North Yorkshire YO18 7AJ. 'Visitor' means the person named in the confirmation letter (the 'Confirmation Letter').

1 Agreement

1.1 The making of a booking will form an agreement on these Terms and Conditions (the 'Agreement') between the Visitor and NYMR for the holiday rental of the accommodation shown in the Confirmation Letter or as otherwise agreed in writing by NYMR and the Visitor (the 'Accommodation').

1.2 NYMR permits the Visitor to occupy the Accommodation for the period shown in the Confirmation Letter ('Holiday Period') together with the use of the furniture, fixtures and effects.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to 'party' in these Terms and Conditions will include the Visitor's family, servants, agents or guests. The Visitor agrees to make his or her party aware of these Terms and Conditions.

1.4 The Confirmation Letter will show the holiday price at the time of booking. The holiday price is subject to change in the event that the price is increased during a pricing review of accommodation (which will take place in Autumn each year to take effect in the relevant following calendar year). In the event of a change in the holiday price the Visitor will be informed in writing as soon as possible. NYMR will then ask the Visitor to confirm whether they wish to confirm the agreed new price or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue they shall be entitled to a full refund. If NYMR has not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 4 weeks it shall have the right to terminate the booking. In such circumstances, NYMR will only be liable for the return of the amount paid. It is important in order for NYMR to correspond with the Visitor that the Visitor keeps NYMR notified of any changes in their contact details by writing to NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

2 VAT

The holiday price includes Value Added Tax ('VAT'). If rates of VAT change from that included in the holiday price, NYMR reserves the right to amend prices accordingly.

3 Payment

Full payment is due at the time of booking.

All payments can be accepted in Pounds Sterling by a credit or debit card, or by cheque made payable to 'North Yorkshire Moors Railway'.

4 Refunds and Cancellation Policy

4.1 The reservation may be cancelled at any time by the Visitor giving NYMR notice in writing.

4.2 Notice received more than ten weeks prior to the date of arrival: a 75% refund will be made via your original payment method.

4.3 Bookings cancelled ten weeks or less prior to the date of arrival will not be entitled to any refund, without exception.

5 NYMR Right to Refuse/Alter

5.1 NYMR reserves the right to refuse any booking.

5.2 NYMR reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of NYMR or (b) where in the reasonable opinion of NYMR it is necessary to perform or complete essential remedial or refurbishment works.

5.3 If a booking has to be cancelled by NYMR, it will take reasonable steps to offer an alternative booking. If NYMR is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), NYMR will return to the Visitor the relevant proportion of the money paid by the Visitor to NYMR in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.

5.4 Where 5.2 (b) applies NYMR shall offer the Visitor accommodation in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).

6 Change of Booking

There will be a fee of £25.00 (twenty-five pounds) for any transferred booking, and bookings may not be transferred within two months of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one accommodation to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday, it will be regarded as a cancellation.

7 Travel

Booking of our Accommodation includes the opportunity for the Visitor and those members of their party included in the booking to travel free of charge on such timetabled train services as may be operated during the booking (excluding Pullman Dining and special services). Such opportunity is a concession and its availability shall not be deemed to be a condition of the booking. No warranty or representation is given that train services will operate during the booking.

8 Visitor Accommodation Limitation

Occupation must be limited to the maximum number of persons for the accommodation stated in the literature or on the NYMR website.

9 Joint Bookings

The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of NYMR, assign the booking.

10 Services

Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate use of services within the Accommodation. Any damage caused by using appliances in an inappropriate manner will be charged to the Visitor.

11 Loss of, or damage to, Visitor property or vehicle(s)

11.1 Except as indicated below, NYMR cannot be held responsible for any loss or damage to any vehicle, belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation, or using any of the NYMR car parks. NYMR excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is directly caused by the negligence or default or breach of NYMR of any duty.

11.2 The Visitor shall be liable for and indemnify NYMR against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by NYMR arising from the Visitor's use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor's party.

12 Pets

Up to two dogs are welcome to join you on your stay; an extra charge of £50.00 per week is applicable. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge. Please view our Pets Accommodation Code of Conduct.

13 NYMR Right of Entry

NYMR and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

We aim to restrict the working hours of our contractors to between 10.00 and 15.30. If however we are unable to complete the task between these hours and require access either before 10.00 or after 15.30 we will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

14 Visitor Obligations

14.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to NYMR the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.

14.2 The Visitor must allow NYMR and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.

14.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to NYMR or to any neighbours.

14.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation; typical examples would include any local conditions regarding parking, waste disposal, recycling and so on.

14.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation.

15 Accessibility

Unfortunately, our accommodation is not suitable for visitors with impaired mobility.

16 Property Cleanliness

The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.

17 Family Occupation

17.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.

17.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor's party during the Holiday Period, and not for any other purpose or longer period.

17.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of NYMR. If permission is granted, an additional charge will be levied.

18 Water Supply

NYMR cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of NYMR's reasonable control.

19 Weather

If the Accommodation becomes inaccessible due to bad weather, NYMR will take reasonable steps to inform the Visitor and to offer alternative NYMR accommodation where possible.

20 Advance Bookings

All accommodation can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods.

21 Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the local representative, whose details can be found in the welcome pack. Reasonable steps will then be taken to assist the Visitor. NYMR will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday. If the Visitor wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively sent to the address below. All complaints made after the Visitor's departure must be made in writing to: NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

22 Arrival and Departure Times

22.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 15.00 on the first day of the holiday and departure time is before 10.00 on the last day of the holiday. Change-over day is Friday for a week-long holiday period.

22.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

23 Railway Byelaws

Our accommodation is located in working railway stations, near to railway lines. A copy of the railway byelaws is available in the welcome pack. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the accommodation and/or the surrounding land belonging to NYMR will constitute a breach of the Agreement by the Visitor.

24 Right to Evict

NYMR reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by NYMR where there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Visitor an opportunity to rectify the breach and failure to do so shall entitle NYMR to terminate the Agreement.

25 Failure to Exercise

The fact that NYMR does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by NYMR of such right in that or any subsequent incidence.

26 Notices

Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Letter or such other address as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

27 Severance

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

28 No Tenancy

The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and NYMR. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

29 Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

Updated 14/10/2026

For the purposes of these Terms and Conditions, ‘NYMR' means North Yorkshire Moors Railway Trust (Charity Registration Number 501388) whose registered office is at Pickering Station, Pickering, North Yorkshire YO18 7AJ. ‘Visitor’ means the person named in the confirmation letter (the “Confirmation Letter”).

1 Agreement

1.1 The making of a booking (unless cancelled within 7 working days of receipt of the Confirmation Letter) will form an agreement on these Terms and Conditions (the ‘Agreement’) between the Visitor and NYMR for the holiday rental of the accommodation shown in the Confirmation Letter or as otherwise agreed in writing by NYMR and the Visitor (the ‘Accommodation’).

1.2 NYMR permits the Visitor to occupy the Accommodation for the period shown in the Confirmation Letter (“Holiday Period”) together with the use of the furniture, fixtures and effects.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to ‘party’ in these Terms and Conditions will include the Visitor’s family, servants, agents or guests. The Visitor agrees to make his or her party aware of these terms and conditions”

1.4 The Confirmation Letter will show the holiday price at the time of booking. The holiday price is subject to change in the event that the price is increased during a pricing review of accommodation (which will take place in Autumn each year to take effect in the relevant following calendar year). In the event of a change in the holiday price the Visitor will be informed in writing as soon as possible. NYMR will then ask the Visitor to confirm whether they wish to confirm the agreed new price or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue they shall be entitled to a full refund. If NYMR has not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 4 weeks it shall have the right to terminate the booking. In such circumstances, NYMR will only be liable for the return of the deposit. It is important in order for NYMR to correspond with the Visitor that the Visitor keeps NYMR notified of any changes in their contact details by writing to NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

2 Deposit

A 50% Deposit will be requested at the time of booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance.

3 VAT

The holiday price includes Value Added Tax (“VAT”). If rates of VAT change from that included in the holiday price, NYMR reserves the right to amend prices accordingly.

4 Payment

A minimum 50% deposit is due at time of booking. The remaining balance is due at least eight weeks before date of arrival.

All payments can be accepted in Pounds Sterling by a credit or debit card, or by cheque made payable to ‘North Yorkshire Moors Railway’.

5 Final Payment

The full balance of the total holiday cost (including any increase following a revision of prices in accordance with clause 1.4) will be payable not later than eight weeks before the holiday begins. If the full balance is not paid on time NYMR shall notify the Visitor and the Visitor will have 30 days to pay. If payment is still not received, NYMR reserves the right to cancel the holiday booking, in which case it shall be entitled to damages and any other costs that it suffers under general principles of English contract law. If the sum is less than or equal to the deposit NYMR shall retain the sum owing to it and return any balance as applicable.

6 Refunds and Cancellation Policy

6.1 The reservation may be cancelled at any time by the Visitor giving NYMR notice in writing.

6.2 Notice received more than eight weeks prior to date of arrival - 50% of deposit or balance paid will be refunded. Notice received less than eight weeks prior to date of arrival - 0% of deposit or balance paid will be refunded.

7 NYMR Right To Refuse/Alter

7.1 NYMR reserves the right to refuse any booking. 

7.2 NYMR reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of NYMR or (b) where in the reasonable opinion of NYMR it is necessary to perform or complete essential remedial or refurbishment works.

7.3 If a booking has to be cancelled by NYMR, it will take reasonable steps to offer an alternative booking. If NYMR is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), NYMR will return to the Visitor the relevant proportion of the money paid by the Visitor to NYMR in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.

7.4 Where 7.2 (b) applies NYMR shall offer the Visitor accommodation in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).

8 Change of Booking

There will be a fee of £25.00 (twenty-five pounds) for any transferred booking, and bookings may not be transferred within one month of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one accommodation to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday, it will be regarded as a cancellation.

9 Visitor Accommodation Limitation

Occupation must be limited to the maximum number of persons for the accommodation stated in the literature or on the NYMR website. 

10 Joint Bookings

The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of NYMR, assign the booking.

11 Services

Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate use of services within the Accommodation. Any damage caused by using appliances in an inappropriate manner will be charged to the Visitor.

12 Loss of, or damage to, Visitor property or vehicle(s)

12.1 Except as indicated below, NYMR cannot be held responsible for any loss or damage to any vehicle, belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation, or using any of the NYMR car parks. NYMR excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is directly caused by the negligence or default or breach of NYMR of any duty.

12.2 The Visitor shall be liable for and indemnify NYMR against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by NYMR arising from the Visitor’s use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party.

13 Pets

Up to two dogs are welcome to join you on your stay, an extra charge of £50.00 per weeks applicable. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge. Please view our Pets Accommodation Code of Conduct

14 NYMR Right of Entry

NYMR and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

We aim to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If however we are unable to complete the task between these hours and require access either before 10.00 or after 15.30 we will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

15 Visitor Obligations

15.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to NYMR the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.

15.2 The Visitor must allow NYMR and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.

15.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to NYMR or to any neighbours.

15.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling and so on

15.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation.

16 Accessibility

Unfortunately, our accommodation is not suitable for visitors with impaired mobility.

17 Property Cleanliness

The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause.

18 Family Occupation

18.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.

18.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.

18.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of NYMR. If permission is granted, an additional charge will be levied. 

19 Water Supply

NYMR cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of NYMR’s reasonable control.

20 Weather

If the Accommodation becomes inaccessible due to bad weather, NYMR will take reasonable steps to inform the Visitor and to offer alternative NYMR accommodation where possible.

21 Advance Bookings

All accommodation can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods.

22 Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the local representative, whose details can be found in the welcome pack. Reasonable steps will then be taken to assist the Visitor. NYMR will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday.  If the Visitor wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively to the address below. All complaints made after the Visitor’s departure must be made in writing to: NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

23 Arrival and Departure Times

23.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 15.00pm on the first day of the holiday and Departure time is before 10.00am on the last day of the holiday. Change-over day is Friday for a week-long holiday period.

23.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

24 Railway Byelaws

Our accommodation is located in working railway stations, near to railway lines. A copy of the railway byelaws is available in the welcome pack. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the accommodation and/or the surrounding land belonging to NYMR, will constitute a breach of the Agreement by the Visitor.

25 Right to Evict

NYMR reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by NYMR where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff . If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle the Trust to terminate the agreement. 

26 Failure to exercise

The fact that NYMR does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by NYMR of such right in that or any subsequent incidence.

27 Notices

Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Letter or such other address as each party may from time to time have communicated in writing to the other.  Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

28 Severance

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

29 No Tenancy

The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and NYMR. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

30 Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

26 January 2024

These Terms and Conditions apply to Charters departing on or after 11/11/2026. For services departing before this date, the previous version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms.

We regret that we cannot safely accommodate children under 5 years old on our Charter Services. Children aged 5+ at date of travel are counted within the maximum of 18 people.

Charter Services have a fixed buffet menu. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service. Payment for pre-ordered wines must be made in advance when booking.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Great Western Saloon. Please let Our Customer Services Team know in advance, by emailing [email protected], We will then confirm this in writing.

Our Great Western Saloon carriage was built with narrow doors and gangways that cannot be adapted for wheelchair users or those requiring mobility aids such as scooters and walking frames. We regret that we cannot accommodate passengers on these Services unless they can climb aboard unaided. There is no space to store mobility aids on board the carriage, so these must be returned to your vehicle. Carer Discounts are not available on Charter Services. For further information email [email protected].

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on a Heritage steam heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Charter Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Charter Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Unfortunately, due to Food Hygiene Regulations we are not able to allow for any remaining food to be removed by you when you leave the Charter.

Are you celebrating a special occasion? If so, please speak to a member of staff before decorating the carriage, noting that due to the heritage nature of the carriage we are unable to stick/pin anything to the interior.

In the event of an emergency the Train Guard will clearly instruct you what to do. 

Other NYMR services may be operating alongside Charter Services. Tickets for Charter Services are NOT valid for such other services.

If You wish to bring your own drinks or bottles of wine, a corkage charge per bottle applies. Please contact Our Customer Services Team for current charges.

Price and Payment

You will be required to make a 50% Deposit at the point booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. Your booking is not complete until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection from the lead Passenger.

Please check Your Ticket on receipt. Charter Services usually depart from and return to Grosmont (YO22 5QE), occasionally services may operate from and return to Pickering (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from and departure time, please also check the date on your confirmation is correct. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Charter Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years)
• Less than 21 days prior to visit: 0% refund

Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Charter Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Charter Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Charter Services.

“Passenger(s)” means someone booked on to the relevant Charter Service.

“Charter Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Charter Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Charter Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Charter Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 28/08/2026

Great Western Saloon Charter Services have a fixed buffet menu. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

We regret that we cannot safely accommodate children under 5 years old on our Charter Services. Children aged 5+ at date of travel are counted within the maximum of 18 people.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Charter Services.

If you wish to bring your own alcoholic drinks, a corkage fee applies, please email [email protected] with your request.

Unfortunately, due to Food Hygiene Regulations we are not able to allow for any remaining food to be removed by you when you leave the Charter.

Are you celebrating a special occasion? If so, please speak to a member of staff before decorating the carriage, noting that due to the heritage nature of the carriage we are unable to stick/pin anything to the interior.

In the event of an emergency the Train Guard will clearly instruct you what to do. 

As the Great Western Saloon is a heritage carriage, it is not possible to use a wheelchair inside. All customers must be able to walk to their seats. Carer Discounts are not available on Charter Services. For further information email [email protected]

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Charter Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Charter Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Charter Services. Tickets for Charter Services are NOT valid for such other services.

Price and Payment

You will be required to make a 50% Deposit at the point booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. Your booking is not complete until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection before guests can board the Charter Service.

Please check Your Ticket(s) on receipt. Charter Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Charter Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

  • 28 days and over prior to visit - 100% refund via Cash/Card or Gift Card.

  • 21 - 27 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.

  • 15 - 20 days prior to visit - 50% refund via Gift Card.

  • Less than 14 days prior to visit - 0% refund.*

*Bookings cancelled less than fourteen days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. 

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 28 days prior to your visit date. After this, our cancellation policy applies.

A £5 admin fee per time for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Charter Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Charter Services.

“Passenger(s)” means someone booked on to the relevant Charter Service.

“Charter Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Charter Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Charter Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Charter Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 27/02/2025

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

 “Participant” means the person for whom the experience is booked.

 “Course” means a booked driver experience.

Save as provided in Clause 9 below “We” means NYMR PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 18 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions.

Participants must complete the Medical Questionnaire and Briefing Document (details sent when booking) at least 10 days before their booked driver experience date, failure to do so may result in the participant being unable to take the experience. Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to complete a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. 

Participants need to check in at the Station Shop on Platform 2 at Pickering Station (unless otherwise stated on your Booking Confirmation) at least 45 minutes before their Course is due to depart. 

The Courses

10:40 Departure Driver Experience Details

• 09:45 to 10:30 at the latest: Arrive at Grosmont Station (YO22 5QE) and proceed to the Station Shop on Platform 2. A member of the team will check you in, and provide you with your food and retail vouchers. You now have the option to get food and drinks from the Station Tea Room before your driver experience or, on your return to Grosmont Station later in the day.
• 10:40: Your locomotive comes off shed. Return to the Station Shop and we'll introduce you to the footplate team, where we will show you to the footplate/cab and conduct a briefing with you.
• 11:30: The first participant will drive from Grosmont to Pickering, with the second participant observing.
• 12:40 to 13:00: Arrive at Pickering Stations, participants will swap roles.  
• 13:00: The second participant will drive from Pickering to Grosmont, with the first participant observing.
• 14:10: Arrive at Grosmont Station. Your Driver Experience has completed.

14:00 Departure Driver Experience Details (please check Order Details for your start time)

• 13:15 to 14:00 at the latest: Arrive at Grosmont Station (YO22 5QE) and proceed to the Station Shop on Platform 2. A member of the team will check you in, and provide you with your food and retail vouchers. You will now have a short while to have lunch and drinks from the Station Tea Room.
• 14:50: Your locomotive is already in the station. Return to the Station Shop and we'll introduce you to the footplate team, where we will show you to the footplate/cab and conduct a briefing with you.
• 15:30: The first participant will drive from Grosmont to Pickering, with the second participant observing.
• 16:40 to 17:00: Arrive at Pickering Stations, participants will swap roles.
• 17:00: The second participant will drive from Pickering to Grosmont, with the first participant observing.
• 18:10: Arrive at Grosmont Station. Your Driver Experience has completed.

Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Course Confirmation.

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a copy of their confirmation (printed or on a mobile device) on the day of their Course. 

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mailing Customer Services as follows:-

•    21 days and over prior to course date - 100% refund via Cash/Card or Gift Card
•    14 to 20 days prior to the course date - 100% refund via Gift Card OR 50% Cash/Card refund
•    7 to 13 days prior to the course date - 50% refund via gift card 
•    Less than 7 days prior to the course date - 0% refund 

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit/credit card, we will not refund in cash.

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

Personal arrangements such as travel, and accommodation arranged by You or Participants are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non-availability of Courses on the booked date or time.

Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North Yorkshire Moors Railway Trust as the owner of the assets on which Courses are provided.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 10/07/2025

Festive Travel & Treats services have fixed menus, with a choice of drinks.

Children up to 15 years old at date of travel are charged at the adult rate for this speciality service.

No other offers can be used in conjunction with this service. Carer Discounts are not available on these services.

Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on these services.

These services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside these Services. Tickets for these Services are NOT valid for such other services. No other offer can be used in conjunction with this service.

It may be necessary to substitute another carriage if the carriages need to be withdrawn. We will endeavour to avoid such substitution. We cannot guarantee that any particular carriage will be in use on any Service.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on these Services.

Please check Your Ticket(s) on receipt. All Services depart from and return to Pickering Station (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on this Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method.
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years).
• Less than 21 days prior to visit: 0% refund.*

* Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Festive Travel & Treats Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Festive Travel & Treats Services.

“Passenger(s)” means someone booked on to the relevant Festive Travel & Treats Service.

“Festive Travel & Treats Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Festive Travel & Treats Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 21/07/2026

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

 “Participant” means the person for whom the experience is booked.

 “Course” means a booked footplate experience.

Save as provided in Clause 9 below “We” means NYMR PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 16 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions.

Participants must complete the Medical Questionnaire and Briefing Document (details sent when booking) at least 10 days before their booked footplate experience date, failure to do so may result in the participant being unable to take the experience. Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to complete a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. 

Participants need to check in at the Customer Services office on Platform 1 at Pickering Station (unless otherwise stated on your Booking Confirmation) at least 45 minutes before their Course is due to depart. 

The Courses

A Steam Experience includes:

•    One round trip on the footplate of a heritage steam locomotive between Pickering and Grosmont stations (36-miles) (total elapsed time approx. 3 hours)

•   A small bottle of still water

•   An Gift Bag with experience memorabilia, including a Souvenir Certificate signed by your driver/instructor

A Diesel Experience includes:

•   One round trip in the cab on a Heritage diesel locomotive between Grosmont and Pickering stations (36-miles)

•   A total elapsed time approx. 2 ½ hours

•   A small bottle of still water

•   A Gift Bag with experience memorabilia, including a Souvenir Certificate signed by your driver/instructor

Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Course Confirmation

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a copy of their confirmation (printed or on a mobile device) on the day of their Course. 

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mailing Customer Services as follows:-

•    21 days and over prior to course date - 100% refund via Cash/Card or Gift Card
•    14 to 20 days prior to the course date - 100% refund via Gift Card OR 50% Cash/Card refund
•    7 to 13 days prior to the course date - 50% refund via gift card 
•    Less than 7 days prior to the course date - 0% refund 

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit/credit card, we will not refund in cash.

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

 Personal arrangements such as travel, and accommodation arranged by You or Participants   are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non -availability of Courses on the booked date or time.

Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North Yorkshire Moors Railway Trust Limited as the owner of the assets on which Courses are provided.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 27/02/2025

Who is providing the Murder Mystery?

We have teamed up with Third Wheel Events to add a bit of Murder to the North Yorkshire Pullman. With over 25 years experience with performance expertise, they aim to deliver immersive events full of drama, murder & above all, comedy.    

What does the Event entail?

Our North Yorkshire Pullman Team will welcome you onboard, the team of actors will mingle with you whilst drinks are served and the train departs. However, all is not as it seems and the scene is set, then as our team of actors slip away and to plot a cover up, your main course will be served.

You will disembark the train at Goathland and Pickering; some interactions take place on the platform.  

Dessert & coffee is served on the return journey as the conclusions are made... can you tell who’s done it! 

How long will the event Last?

The Pullman dining train departs at 6.20pm, please arrive 30 minutes early for boarding and drinks service. We aim to return to Grosmont around 10pm. Please note this is a new event and timings are approx.

Are there any age restrictions?

Yes, this event is restricted to people over 16 year old. Due to the nature of the event it includes some adult humour and innuendos.  

Can we dress up?

Yes, we would love you to join in the fun, Murder on the Disorient Express (June service) is set in the 1920s and Heart on the Line (September service) is set in the 1960s.

Disclaimer

Whilst we take every effort to make sure you have an eventful night, we understand that immersive performances are subjective and that the services provided may not suit everyone's tastes. As the performances are designed to be interpretive and interactive, individual reactions may vary, and personal enjoyment cannot be guaranteed or considered grounds for refunds or compensation. 

Third Wheel Events provide their actors with additional audio aids however the train and platforms & buildings are unique settings; if you feel you have missed a vital clue or you cannot hear something please make our team aware on the night.

These Terms and Conditions apply to Pullman Services departing on or after 11/11/2026. For services departing before this date, the previous version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms. 

Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by emailing [email protected].

If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services. Please let Our Customer Services Team know in advance, by emailing [email protected], We will then confirm this in writing. Your assistance dog must remain beneath your table to ensure that staff can move safely throughout the carriage.

Our heritage Pullman Dining carriages were built with narrow doors and gangways that cannot be adapted for wheelchair users or those requiring mobility aids such as scooters and walking frames. We regret that we cannot accommodate passengers on Pullman Services unless they can walk to their seats unaided. There is no space to store mobility aids aboard the Pullman Dining Train, so these must be returned to your vehicle. Carer Discounts are not available on Dining Services. For further information email [email protected].

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on a Heritage steam heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Pullman Services. Standard Services Travel: As a North Yorkshire Pullman passenger, you can enjoy complimentary travel on our standard services running on the same day as your booked Pullman experience, when available. Simply show your Booking Confirmation to our Ticket Inspectors on the train, no extra ticket or pre-booking required. Please note, this does not include a reserved seat on standard services. If you're using a standard service to connect with your Pullman departure, please check the timetable to ensure it arrives in good time. Only North Yorkshire Pullman promotions apply; promotions for Standard Services are not applicable for these services.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

No refund will be given in the event that your carriage and seating is not available, we reserve the right to reallocate your booking to a different carriage and seats if operational circumstances arise. If you have paid for exclusive use of a table by purchasing the additional seats available, and we are unable to facilitate this due to operational circumstances, we refund the additional seats only.

If You wish to bring your own drinks or bottles of wine, a corkage charge per bottle applies. Please contact Our Customer Services Team for current charges.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

Please check Your Ticket(s) on receipt. Pullman Services usually depart from and return to Grosmont (YO22 5QE), occasionally services may operate from and return to Pickering (YO18 7AJ). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from and departure time, please also check the date on your confirmation is correct. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following:

• More than 35 days prior to visit: a 100% refund via your original payment method
• 21 to 35 days prior to visit: a 50% refund via your original payment method or gift card (gift card valid for 2 years)
• Less than 21 days prior to visit: 0% refund

Bookings cancelled less than 21 days before the booked date will not entitle you to any refund without exception.

Group bookings

• Your full balance must be paid within 2 weeks of the booking date.
• You may cancel a booking subject to the following:
  • For parties of 10 to 20: less than 5 weeks prior to visit, 0% refund; 5 to 8 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
  • For parties of 21 to 45: less than 8 weeks prior to visit, 0% refund; 8 to 10 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
  • For parties of 46 or more: less than 12 weeks prior to visit, 0% refund; 12 to 16 weeks prior to visit, a 50% refund via your original payment method or gift card (gift card valid for 2 years).
• Exclusive Use: please speak to a member of our team for the T&Cs surrounding exclusive use of the Pullman, including the cancellation policy.

Refund requests are to be made in writing to [email protected] - please remember to quote your Booking Reference Number.

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 36 days prior to your visit date. After this, our cancellation policy applies and bookings cannot be transferred.

An administration fee of £5 per booking will be charged for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for more details. Please allow extra time to arrive at the station if using an alternative.

Complaints

Whilst we make every effort to ensure your experience meets our high standards, if there are any issues during your visit we kindly request that you bring them to our immediate attention whilst on-board. This gives our team the opportunity to rectify the situation and find a satisfactory outcome for you and your party. If there are any outstanding issues that cannot be resolved, then we request that you put your complaint in writing to arrive in our office no later than 10 days after the completion of the visit. Failure to disclose an issue before or during your visit and subsequently disclosing after is deemed as an unreasonable act and will delay or void any existing complaints process.

Allergens

Please let Us know if anyone in your party has any allergies or dietary requirements. This information must be received at least 10 working days before travel, and We may not be able to accommodate requests received after this time. Please contact Our Customer Services Team on 01751 472508 or [email protected] for full details, including allergen information for the key 14 allergens identified by the Food Standards Agency.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.

“Fare(s)” means the pre-paid charges per person for travel and dining on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 17/07/2026

Version 2026.7.3

These Terms and Conditions apply to Pullman Services departing on or before 10/11/2026. For services departing after this date, an updated version of Our Terms and Conditions applies, available at www.nymr.co.uk/terms.

Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service.

For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by ringing NYMR Customer Services (01751 472508). 

If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking.

Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services.

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services.

As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train. All customers must be able to walk to their seats. Carer Discounts are not available on Dining Services. For further information email [email protected]

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside Pullman Services. Standard Services Travel: As a North Yorkshire Pullman passenger, you can enjoy complimentary travel on our standard services running on the same day as your booked Pullman experience. Simply show your Booking Confirmation to our Ticket Inspectors on the train, no extra ticket or pre-booking required. Please note, this does not include a reserved seat on standard services. If you're using a standard service to connect with your Pullman departure, please check the timetable to ensure it arrives in good time.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

No refund will be given in the event that your carriage and seating is not available. If you have not paid for exclusive use of the table by purchasing the additional seats available, we reserve the right to reallocate your booking to a different carriage and seats.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service.

Please check Your Ticket(s) on receipt. Pullman Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package)

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Storm Policy

Your safety is our top priority. If the Met Office issues an official weather warning (Yellow, Amber, or Red) affecting NYMR services, we may need to suspend operations and close for the day.

If this happens, all affected bookings will be contacted by email and/or phone as soon as possible. We will offer refunds or rearrangements (where possible) for affected bookings.

For sold-out services, a full refund will be issued automatically within 5-10 working days, as our team will be unable to transfer bookings due to limited service capacity.

Please check your email and our social media channels for the latest updates during severe weather. If there is no official weather warning, services will run as planned.

Cancellation

You may cancel a booking subject to the following charges:

21 days and over prior to visit- 100% refund via Cash/Card or Gift Card
14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund
7 to 13 days prior to visit- 50% refund via gift card 
Less than 7 days prior to visit – 0% refund 

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. 

Condition relating to Cancellation, Amendment and Refunds

Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

A £5 admin fee per time for any booking amendments.

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Refunds will be made by the original payment method or gift card.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 26/11/25

Exclusive Use of the North Yorkshire Pullman: Terms and Conditions

These Terms and Conditions apply to all Exclusive Use bookings of the North Yorkshire Pullman.

What’s included

Exclusive Use refers to the four North Yorkshire Pullman dining carriages, for up to 100 Passengers, on a return journey from Grosmont (YO22 5QE) to Pickering departing Grosmont at 12.35pm. The carriages will be available to board from 12 noon. Additional carriages may form part of the train for use by other NYMR passengers or stakeholders.

Price and payment

The price for Exclusive Use is £8,500, payable as follows:

• £1,000 deposit at the time of booking

• £3,250 no later than 26 weeks before travel

• £4,250 final balance, plus any drinks packages, no later than 12 weeks before travel

All payments are non-refundable once made. If any payment is not received by its due date, We will contact You, and You will have 7 days to make the payment. If payment is still not received after 7 days, Your booking will be cancelled and any payments already made will not be refunded. We do not accept American Express cards. No fee is charged for debit or credit card payments.

Menus

You will choose a set three-course menu for all Passengers from Our seasonal menu options, which vary depending on Your date of travel. Your menu selection must be received at least 12 weeks before travel. If We do not receive Your selection by this deadline, We will select a menu for You. Menu choices cannot be amended after the deadline.

Seating plan

Your seating plan must be received at least 4 weeks before travel. Passengers will be seated across four carriages on a mix of tables for one, two, three, and four, and coupes. Once seated, Passengers cannot move between carriages. Passengers may not walk through the kitchen, which is positioned in the middle of the train.

Allergens and dietary requirements

Food served on the North Yorkshire Pullman may contain cereals containing wheat (gluten), celery, crustaceans, egg, fish, lupin, milk (dairy), molluscs, mustard, nuts, peanuts, sesame, soy, and sulphur dioxide.

If anyone in Your party has a food allergy, intolerance, or dietary requirement, You must tell Us in writing by emailing [email protected] at least 4 weeks before travel, with Your seating plan. We will confirm whether We can accommodate each requirement. Requests received after this time may not be accommodated.

We can try to cater for vegetarians, dairy-free and those with diabetic and gluten-free needs based on an adaption of the menu being served at the time.

All food is prepared on board the North Yorkshire Pullman, and We do not have an allergen-free area for food preparation or service. We therefore cannot guarantee that any dish is free from cross-contamination.

For full allergen information, please contact Our Customer Services Team via emailing [email protected].

Drinks

Drinks packages must be ordered and paid for with Your final balance, no later than 12 weeks before travel. Where drinks are provided by table service on the day, the bill must be settled before leaving the train. Any unsettled drinks account will be invoiced to You.

If You wish to bring Your own drinks or bottles of wine, a corkage charge per bottle applies. Please contact Our Customer Services Team for current charges.

Children

Children aged 5 to 14 years at the date of travel are charged at the adult rate and choose from the standard menu, but can enjoy unlimited free soft drinks. We regret that We cannot accommodate children under 5 years old on the North Yorkshire Pullman.

Dogs

Apart from guide dogs and assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining carriages. Please let Our Customer Services Team know in advance by emailing [email protected], and We will confirm this in writing. Assistance dogs must remain beneath the table so that staff can move safely through the carriage.

Accessibility

Our heritage Pullman dining carriages were built with narrow doors and gangways that cannot be adapted for wheelchair users or those using mobility aids such as scooters and walking frames. We regret that We cannot accommodate Passengers unless they can walk to their seats unaided. There is no space to store mobility aids on board, so these must be returned to Your vehicle. Carer discounts are not available on dining services. For further information, email [email protected].

Heating

Due to the nature of the heritage carriages, there is no air conditioning, and We rely on a heritage steam heating system. Please advise Your guests to dress accordingly. No refund or compensation will be given in relation to carriage temperature.

Operations

North Yorkshire Pullman services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, reschedule, shorten the journey, or cancel the service.

Where operationally necessary, We may change the departure and return station from Grosmont to Pickering (YO18 7AJ). If this happens, We will let You know as soon as possible, and no refund or compensation will be payable.

If We cannot reasonably operate trains, We will, where possible, provide static dining in the North Yorkshire Pullman carriages, and Your Exclusive Use booking will go ahead without the journey. In that event, We will refund the travel element of the price, which is £4,455. If We are unable to provide static dining and have to cancel Your booking, We will offer You an alternative date or a full refund of all payments made.

No refunds or compensation are payable if planned steam haulage has to be substituted by diesel, or vice versa. We will use all reasonable endeavours to operate the timetable but cannot guarantee that services will be hauled by a particular type of traction or class of locomotive.

The North Yorkshire Pullman carriages offer higher standards of accommodation than those used for other NYMR services. If it becomes necessary to substitute other carriages, We will endeavour to use carriages that are appropriate in age and appearance. We cannot guarantee that any particular carriage will be in use.

Storm policy

Your safety is Our top priority. If the Met Office issues an official weather warning (yellow, amber, or red) affecting NYMR services, We may need to suspend operations and close for the day. If this happens, We will contact You by email or phone as soon as possible and offer You an alternative date or a full refund of all payments made. If there is no official weather warning, services will run as planned.

Standard services travel

As a North Yorkshire Pullman passenger, You and Your guests can enjoy complimentary travel on Our standard services running on the same day, when available. Simply show Your booking confirmation to Our ticket inspectors on the train. This does not include a reserved seat on standard services. If using a standard service to connect with Your Pullman departure, please check the timetable to make sure it arrives in good time.

Booking confirmation

Please check Your booking confirmation on receipt, including the date, departure time, and departure station, and let Us know immediately if there are any mistakes by emailing [email protected].

Cancellation

If You cancel an Exclusive Use booking, all payments made are non-refundable. Cancellations must be made in writing to [email protected], quoting Your Booking Reference Number. We will not accept any request for cancellation or amendment from anyone other than You.

Arriving for Your journey

Personal arrangements such as travel and accommodation are at Your and Your guests’ own risk. You and Your guests are responsible for arriving in time to board. We recommend arriving at least 30 minutes before departure. In wintry conditions, please allow extra time, as access to Grosmont station is via steep hills that may be difficult in ice or snow. Station car parking is limited. Alternative parking is available nearby; please visit www.nymr.co.uk/parking for details.

Complaints

If there are any issues during Your journey, please bring them to Our attention on board so that Our team can put things right. If any issues remain unresolved, please put Your complaint in writing to reach Our office no later than 10 days after Your journey. Failing to raise an issue before or during Your journey and raising it afterwards is deemed unreasonable and will delay or void any complaints process.

Meanings

“You” means the person booking Exclusive Use, and “Your” shall be interpreted accordingly.

“We” and “Us” means NYMR PLC, Registered Company 2490244, registered office Pickering Station, Pickering, North Yorkshire YO18 7AJ, a subsidiary of North Yorkshire Moors Railway Trust, registered charity number 501388.

“Exclusive Use” means a private booking of the four North Yorkshire Pullman dining carriages as set out in these Terms and Conditions.

“Passenger(s)” means anyone travelling as part of Your Exclusive Use booking.

Limitation of liability

Neither We nor Our parent charity, North Yorkshire Moors Railway Trust, shall be liable for any indirect or consequential loss or expense from any cause, including rescheduling, suspension, shortening, or cancellation of any service, nor for anything arising from any cause beyond Our reasonable control.

We and Our parent charity exclude all liability to You and Passengers arising out of or in connection with an Exclusive Use booking, except to the extent that any claim results directly from Our or the charity’s negligence, or to the extent such exclusion may otherwise be prohibited or limited by law.

Law

These Terms and Conditions are subject to English law and the jurisdiction of the English courts.

Updated 16/10/2026

Each Shed Tour will cover aspects of the work of the Motive Power Depot and include a tour of much of the site. There will also be some opportunity to take photographs of the locomotives and work being done. Each tour lasts for approximately 2 hours. 

This Shed Tour is only suitable for Adults (16 years plus) and Children aged 10 years plus.

Unfortunately due to the working environment of the Motive Power Depot wheelchairs users cannot be accommodated.

No pets are allowed on the Shed Tour including guide dogs/assistance dogs due to safety reason.

Safety

The Motive Power Depot is a potentially hazardous working environment. Consequently, Participants must be reasonably fit, agile and over 10 years old.

Participants will need to wear suitable clothing and foot wear. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. The NYMR may at its sole discretion refuse participation on a Shed Tour if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

Price and Payment

Tickets purchased online and via the Customer Services team by telephone will incur a £1.50 Booking Fee per booking made. This will be automatically added to the online purchase and clearly stated by our Customer Services team when a telephone booking is made.

£15 for Adults (16+), £7.50 for Children (10-15) and £7.50 for Carers. 

If you do need to cancel please let us know so we are able to release your place to another person.  

Course Confirmation

You will need to bring confirmation (either printed or on a mobile device) on the day of your visit. Bookings made via telephone through Customer Service Department will be sent to you via email. 

Please check your course Booking Confirmation order and let us know immediately if there is a mistake. Email [email protected]

You must not re-sell or transfer booked Shed Tours. We reserve the right to treat any Shed Tour as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers resale at a price higher than their purchase price or where Shed Tours are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking).

Any obtained Shed Tours in breach of these Terms and Conditions shall be void. Void Shed Tours are NOT refundable.

Meanings

“You” means the person buying a Shed Tour and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ. NYMR”

“Fee(s)" means the pre-paid charges per person partaking in a Shed Tour.

“Participant(s)” means someone booked on to the relevant Shed Tour.

“Shed Tour(s)” means an advertised NYMR guided tour of the Motive Power Department at Grosmont.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Participant on a specified Shed Tour.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Shed Tour nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Participants arising out of or in connection with the purchase of Tickets, any Shed Tour and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 20/02/2026

Travel & Treats services have fixed menus, with a choice of drinks.

Children up to 15 years old at date of travel are charged at the adult rate for this speciality service.

No other offers can be used in conjunction with this service. Carer Discounts are not available on these services.

Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on these services.

These services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NYMR services may be operating alongside these Services. Tickets for these Services are NOT valid for such other services. No other offer, including the Annual Pass/Travel Pass, can be used in conjunction with this service.

It may be necessary to substitute another carriage if the carriages need to be withdrawn. We will endeavour to avoid such substitution. We cannot guarantee that any particular carriage will be in use on any Service.

Price and Payment

Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on these Services.

Please check Your Ticket(s) on receipt. All Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected]

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on this Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a booking subject to the following charges:

Over 21 days prior to visit- 100% refund via Cash/Card or Gift Card
14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund
7 to 13 days prior to visit- 50% refund via gift card 
Less than 7 days prior to visit – 0% refund 

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you.

Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

Refunds will be made by the original payment method or gift card.

A £5 admin fee per time for any booking amendments.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly. Access to the station is via steep hills that may be difficult to negotiate in ice or snow.

Meanings

“You” means the person buying the Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

“We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.”

“Fare(s)" means the pre-paid charges per person for travel and dining on Speciality Services.

“Passenger(s)” means someone booked on to the relevant Speciality Service.

“Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services.

“Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 02/03/2025