Miscellaneous T&Cs
Can be redeemed at NYMR shops, Tea Rooms and Booking Offices and over the phone for bookings. They can be used online with a PIN number to make Pullman Dining Bookings.
They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.
If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction. If spent in store, the remaining balance is shown on your printed till receipt.
Are valid for 24 months. Any remaining balance will be cancelled on expiry of the validity period. Balance enquiries can be obtained by calling 01751 476559, or by calling into a shop.
Should be treated as cash; they are not cheque guarantee, credit or charge cards. NYMR will not accept liability for lost, stolen or damaged cards.
Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
Under the Regulations, (as outlined above), if you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for either a gift card or an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are set out above.
Any multiple voucher orders will be combined onto one single card unless otherwise requested. Please email [email protected] to let us know.
Cannot be exchanged for cash and are valid for 24 months from the date of issue and supplied with a PIN number which allows them to also be used to make Pullman Dining Train bookings online.
NYMR reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.
Updated 06/08/2025
How we manage Lost Property at the North Yorkshire Moors Railway
We are extremely committed to returning lost items to their owners where possible. Any items that are lost onsite and subsequently found by a member of staff are handed in at our Customer Services Department on Platform 1 at Pickering Station. If you have lost any property whilst visiting us, please report it to Customer Services via our Contact Us page.
Once lost items are handed in, they will be kept in a secure location for up to 4 weeks (unless deemed perishable). During this time, regular checks will take place to match up lost property to the lost property forms that have been completed. The owner will then be contacted to inform them that an item matching the reported description has been handed into us. At this stage, you will be asked to inform us of any distinctive features so that we can confirm that the item is yours.
Once the item is confirmed to belong to you, we will arrange a time for it to be collected.
Claimed lost property will be kept for a further 4 weeks. Any unclaimed or uncollected property after these times will be either disposed of or donated to a charity of our choice.
Points To Note
• All responsibility of property lies with the property’s owner. North Yorkshire Moors Railway takes no responsibility for loss, damage or theft that occurs to any property onsite, regardless of who is in possession of the property.
• North Yorkshire Moors Railway can send out any lost property, with a £5 postage fee. North Yorkshire Moors Railway takes no responsibility for any items that are lost, damaged or stolen during this process.
• Unclaimed lost property will be held for 4 weeks from when it is handed in. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice.
• Claimed lost property will be held for 4 weeks from when it is claimed. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice.
• Any perishable items that get handed in will be retained until the end of the calendar day. After this, unclaimed perishable items will be disposed of or destroyed. In incidences where a lunchbox or cooler bag (or similar) has been left at North Yorkshire Moors Railway with perishable items inside, the perishable items shall be disposed of or destroyed, and the box or bag kept as per Unclaimed / Claimed lost property.
• Found bank, credit, or debit cards will be logged by NYMR Personnel, recording only the name of the cardholder as shown on the card. No card numbers or other details will be recorded. The card will then be destroyed immediately in order to comply with data protection regulations, safeguard the cardholder’s personal information, and mitigate the risk of fraud or financial harm. The cardholder’s name will be held securely for a period of six months from the date of the log entry, after which it will be deleted. This data is held solely as an audit trail to demonstrate responsible handling of the card.
• Any electronics that get handed in will be held for 4 weeks. If unclaimed, they will be donated to a charity of North Yorkshire Moors Railway’s choice.
• Any jewellery that is handed in will be held for 4 weeks. If unclaimed, it will be donated to a charity of North Yorkshire Moors Railway’s choice.
Updated 15/05/2026
Terms & Conditions – Online Gift Shop Sales
Please read these conditions carefully before placing an order with North Yorkshire Moors Railway Ent. Plc (NYMR). By placing an order with NYMR, you signify your agreement to be bound by these conditions. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
About Us:
Our Contact details: Retail Department, North Yorkshire Moors Railway Ent. Plc, Pickering Station Pickering North Yorkshire YO18 7AJ United Kingdom
VAT Number: 546815913
Registered Company Number: 2490244
Phone: 01751 476559
Email: [email protected]
Prices of all goods for sale are shown on the website and include VAT, with the exception of books and children’s clothing. The online shop is available in English only.
Our Contract
Your order is an offer to NYMR to buy the product(s) in your order. When you place an order to purchase a product from NYMR, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with NYMR. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply).
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.
Right of Cancellation
You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.
You must inform us (NYMR) of your decision to cancel your order. You may submit your request either by email or phone. You will have to bear the direct cost of returning these goods. You must return goods in a saleable condition. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item to us.
Effects of Cancellation
We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.
Placing an Order
To place an order, select the item by pressing ‘Add to Basket’. To make payment, select ‘Checkout’ and enter your details. You must accept the Terms and Conditions to continue. Click on ‘Pay now’ to be transferred to our secure online payment page which is powered by WorldPay.
Payment can be made using: MasterCard / Visa / Maestro / JCB
You will receive confirmation of your order by email. You should check your order and delivery details and contact us by email or phone as soon as possible if there are any errors.
Delivery is usually by Royal Mail and fees are based on weight and the number of items ordered. Cost of postage is clearly shown in the checkout section. Orders are usually shipped within 72 hours. Orders are checked and posted daily (Monday – Friday) when trains are running between April and October. Orders are checked and posted 3 times a week November to March, unless otherwise stated.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We will endeavour to replace any goods received that are damaged or faulty, or offer a full refund if it is unavailable. You will be required to provide proof in the form of photo images or by returning the item.
Updated 23/04/2025
The NYMR has a wide selection of domain names, along with nymr.co.uk, nymr.org, nymr.uk, nymr.info and nymr.net, we use domains nymr.link and moorsline.co.uk to shorten links of longer URLs and for QRCode links.
Members
All Member discounts are valid on all Standard services, subject to availability. We recommend you pre-book in advance and you will need to enter your Valid Membership Number (found on the back of your Membership Card) when booking.
Thank You Vouchers
If you have purchased a Donation Ticket, you can collect your Thank You Voucher at any Station Booking Office.
Vouchers are redeemable at the following NYMR outlets:
Station shops at Pickering, Goathland, Grosmont and Whitby
Tearooms at Pickering, Goathland and Grosmont
All on-board Buffet Bars
Please note that vouchers are single use, have no cash value, and must be redeemed in a single transaction no change will be given. Vouchers are valid from the date of purchase for 7 days and are non-refundable.
Gift Vouchers
If you have been issued a Gift Voucher with a PIN (found on the receipt), you can redeem these on our services online in full or part-payment. If you do not have a PIN, please contact our Customer Service Team for advice.
Complimentary Tickets and Vouchers
Can only be redeemed on the day of travel at the Booking Offices. Subject to availability.
Kids Go Free Offer
To help families even more, every fare-paying adult can select one free child ticket (ages 4–15) on our Standard Services only. Offer does not apply to Special Events, North Yorkshire Pullman or any other service type.
Fuss Free Tickets
Our Wheelchair User Fuss Free tickets include space for 1x Adult/Child wheelchair user and fold-down seats for up to two accompanying carers/guests.
Carer Tickets
These can be booked online, and you will be issued with a free ticket for your carer when you purchase a standard service ticket. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat.
ATOC Cards
75% off standard services. Only bookable through the Booking Office on the day. Subject to availability. Priv tickets are not available on Pullman Services or Special Event Days.
HRA Inter Rail/HRE Privilege Card
Can be used on Standard Services only, can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events, including but not limited to Annual Diesel Gala, Annual Steam Gala and Santa Express or for North Yorkshire Pullman Dining trains.
Shareholder Tickets
Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or North Yorkshire Pullman Dining trains.
Esk Valley Railcard
A Residents’ Railcard offers a third off Adult All Line Tickets. The Residents’ Railcard price is £10 for one year. Not valid at Special Events (i.e. Annual Steam Gala, Annual Diesel Gala and Santa Express).
If you live in the Hambleton, Scarborough or Ryedale Districts of North Yorkshire, or in the Boroughs of Middlesbrough, Redcar and Cleveland or Stockton, you are eligible for an Esk Valley Railcard.
Activity Superstore Vouchers
We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries.
Gift Ideas for Two
We are not part of the ‘Steam Train Experience’ as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.
Train Gift
We are not part of the voucher scheme as sold by Train Gift and do not accept their vouchers at any of our booking offices.
Photographs and images are gratefully received, if you would like to share any with us, please email [email protected]
Photographic contributions to the website include:
Philip Benham
Kevin Simpson
John Hunt
Andrew Jeffery
Roger Swift