Lost Property

We are extremely committed to returning lost items to their owners where possible. Any items that are lost onsite and subsequently found by a member of staff are handed in at our Customer Services Department on Platform 1 at Pickering Station. If you have lost any property whilst visiting us, please report it to Customer Services via our Contact Us page.

Once lost items are handed in, they will be kept in a secure location for up to 4 weeks (unless deemed perishable). During this time, regular checks will take place to match up lost property to the lost property forms that have been completed. The owner will then be contacted to inform them that an item matching the reported description has been handed into us. At this stage, you will be asked to inform us of any distinctive features so that we can confirm that the item is yours.

Once the item is confirmed to belong to you, we will arrange a time for it to be collected.  

Claimed lost property will be kept for a further 4 weeks. Any unclaimed or uncollected property after these times will be either disposed of or donated to a charity of our choice.

Points To Note

•  All responsibility of property lies with the property’s owner. North Yorkshire Moors Railway takes no responsibility for loss, damage or theft that occurs to any property onsite, regardless of who is in possession of the property.

•  North Yorkshire Moors Railway can send out any lost property, with a £5 postage fee. North Yorkshire Moors Railway takes no responsibility for any items that are lost, damaged or stolen during this process. 

•  Unclaimed lost property will be held for 4 weeks from when it is handed in. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Claimed lost property will be held for 4 weeks from then it is claimed. After this, the property will either be disposed of or donated to a charity of North Yorkshire Moors Railway’s choice. 

•  Any perishable items that get handed in will be retained until the end of the calendar day. After this, unclaimed perishable items will be disposed of or destroyed. In incidences where a lunchbox or cooler bag (or similar) has been left at North Yorkshire Moors Railway with perishable items inside, the perishable items shall be disposed of or destroyed, and the box or bag kept as per Unclaimed / Claimed lost property. 

•  Found bank, credit, or debit cards will be logged by NYMR Personnel, recording only the name of the cardholder as shown on the card. No card numbers or other details will be recorded. The card will then be destroyed immediately in order to comply with data protection regulations, safeguard the cardholder’s personal information, and mitigate the risk of fraud or financial harm. The cardholder’s name will be held securely for a period of six months from the date of the log entry, after which it will be deleted. This data is held solely as an audit trail to demonstrate responsible handling of the card.

•  Any electronics that get handed in will be held for 4 weeks. If unclaimed, they will be donated to a charity of North Yorkshire Moors Railway’s choice.

•  Any jewellery that is handed in will be held for 4 weeks. If unclaimed, it will be donated to a charity of North Yorkshire Moors Railway’s choice.

Updated 31/05/2026

Related FAQs

Services run from Pickering, Levisham, Newtondale Halt (by request), Goathland, Grosmont and Whitby. See our Timetable for available services.

Yes, well behaved dogs are welcome on Standard Services for £3 per dog per day. Members may bring dogs for free. 

We ask you to please keep them on a short lead at all times and they are not allowed on the seats. 

A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets.

Children under 4 travel for free when accompanied by a fare-paying adult passenger.

We currently do not offer a concession for seniors.

The Volunteering & Community Engagement department will guide and support volunteers during the recruitment period. If you require further information, or additional support with the process, please email [email protected] in the first instance.

Yes, we can carry a bicycle on the standard services in our Guard's Van, we charge £3 per bike per day.

Please note that the space is limited and we can only accommodate 2-3 bikes per service.

If you have a group of cyclists visiting, please Contact Us to discuss requirements.

Please check your spam or junk email folder in you email client.

If you are still unable to locate your Booking Confirmation, please Contact Us for assistance.

Pre-booking cannot be made online for Priv or ATOC cards. Please visit the departure station Booking Office on the day of your visit to make a purchase.

The locomotive roster will be shown at the base of the homepage on dates that the railway is open, please see our Timetable for running dates. The locomotive roster will not be shown on dates that the railway is closed.

Please see our Concessions for Carers and Disabled People details.

Ticket prices vary depending on the date you book for and the route you wish to take, please see our Fares page for our Standard Services and the specific event page for any Special Events.

We offer North Yorkshire Pullman, Speciality Services and Travel & Treats services throughout the main running season.

The majority of our North Yorkshire Pullman and Speciality Services depart from Grosmont Station, but please check your Booking Confirmation email for full details.

You can book from our North Yorkshire Pullman dining pages, here you can select a coupé booking.

Children over the age of 5 can be accommodated on the North Yorkshire Pullman, a ticket will need to be purchased for each child visiting. Children (Aged 5-14 years old) receive unlimited soft drink refills during the journey.

We regret that we cannot safely accommodate children under 5 years old on North Yorkshire Pullman dining services.

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