Is there any reserved seating? Expand You are no longer able to reserve a compartment or reserve seats. Please note that the last service out of Whitby can be extremely busy and if you would like a quieter service, please return on an earlier train. For Groups of 20 or more, you are able to reserve seats, please speak to our groups co-ordinator on either [email protected] or call 01751 472508. Also, to book a Fuss Free seat please call our Customer Service Department on call 01751 472508.
How to use my Unlimited Annual Pass for a FREE Return Visit Expand When you visit for the first time and collect your tickets to travel from a station Booking Office, you will also receive a printed unique Unlimited Annual Pass code and, if you have supplied your email address, you will also receive a copy of the code via email later that night. To validate your FREE re-visit booking, you can either pre-book a visit date ahead of time via our website or attend a Station Booking Office on the date you wish to visit. Booking Ahead Online: • Visit nymr.co.uk/book-tickets and select the Free Travel button. • Choose your re-visit date and the service where you plan to start your day. • Under the Free Return Visit section choose the number of Unlimited Annual Pass Return Visit tickets required and select Add Without Gift Aid. • Enter your unique Unlimited Annual Pass code to validate each ticket. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets on the original purchase. • Once validated select Checkout and you will receive an email booking confirmation, this is not a ticket to travel. • On your chosen re-visit date, head to a Booking Office with your new booking confirmation email to receive your ticket(s) to travel on that day. At a Booking Office on the Day: • Visit any Booking Office on the day of travel with your unique Unlimited Annual Pass code, either on a mobile device or, with the printed version you received on your first visit. • The Booking Office Clerk will validate your request and issue you with tickets to travel. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets on the original purchase.
What is an NYMR Unlimited Annual Pass? Expand The NYMR Unlimited Annual Pass is the equivalent to an all-day rover ticket but allows you to make return visits for 1 whole year from the date of your first visit - ensuring you can see and enjoy the NYMR and the works of the charity. The NYMR Unlimited Annual Pass does not cost you a penny extra! However, if you Gift Aid your ticket fare, we can claim an extra 25% tax back from the Government at no additional cost to you! Every Unlimited Annual Pass is worth an additional £11.25 to the NYMR, which will help us to keep our heritage railway moving for future generations to enjoy! For Example: • I book my Unlimited Annual Pass Ticket online on the 1 February 2023 for my visit on the 1 June 2023. • On the 1 June, my first day of travel, I visit a Booking Office with my email booking confirmation to receive my travel ticket for that day and will be given my Unlimited Annual Pass return voucher with a unique code. This is when your Unlimited Annual Pass will start - allowing repeat visits for 1 year from 1 June 2023 until 31 May 2024. Making a FREE Re-Visit Booking: When you visit for the first time and collect your tickets to travel from a station Booking Office, you will also receive a printed unique Unlimited Annual Pass code and, if you have supplied your email address, you will also receive a copy of the code via email later that night. To validate your FREE re-visit booking, you can either pre-book a visit date ahead of time via our website or attend a Station Booking Office on the date you wish to visit. Booking Ahead Online: • Visit nymr.co.uk/book-tickets and select the Free Travel button. • Choose your re-visit date and the service where you plan to start your day. • Under the Free Return Visit section choose the number of Unlimited Annual Pass Return Visit tickets required and select Add Without Gift Aid. • Enter your unique Unlimited Annual Pass code to validate each ticket. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets on the original purchase. • Once validated select Checkout and you will receive an email booking confirmation, this is not a ticket to travel. • On your chosen re-visit date, head to a Booking Office with your new booking confirmation email to receive your ticket(s) to travel on that day. At a Booking Office on the Day: • Visit any Booking Office on the day of travel with your unique Unlimited Annual Pass code, either on a mobile device or, with the printed version you received on your first visit. • The Booking Office Clerk will validate your request and issue you with tickets to travel. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets on the original purchase.
When are the Booking Offices Open? Expand When trains are running (27 March to 5 November 2023) the Station Booking Offices will be attended during the following times: Pickering Station - 0830-1600Levisham Station - Periodically; Tickets to travel can always be bought from a Travelling Ticket Inspector on board the train and, if buying a Unlimited Annual Pass Ticket, the 12 month return voucher element can be collected at the destination station Booking Office.Goathland Station - 0900-1600Grosmont Station - 0900-1600Whitby Station - 0830-1630 Occasionally the Booking Offices will be closed temporarily to allow for staff changes/breaks, notices will be displayed during these times.
When booking online why do I have to select an out-bound journey? Expand We request that you select your out-bound journey to help us manage capacity each day. Please note that the last service out of Whitby can be extremely busy and if you would like a quieter service, please return on an earlier train.
What if I just want to travel for one day? Expand The price to travel for one day is the same price as our Unlimited Annual Pass. However, if you Gift Aid your ticket fare, we can claim an extra 25% tax back from the Government at no additional cost to you! Every Unlimited Annual Pass is worth an additional £11.25 to the NYMR, which will help us to keep our heritage railway moving for future generations to enjoy!
Can I reserve a compartment? Expand As we have moved back to hop-on and hop-off services, we are no longer able to reserve compartments or seats for visitors, other than for Groups of 20+ people or for disabled visitors in our Accessible Fuss-Free carriages. Most services have standard compartments and First Class Compartments, each seat in these compartments are available on a first-come first-served basis. First Class Compartments are denoted with a Heather Purple Sticker on the compartment door - a supplement of £4 per person is payable to the Travelling Ticket Inspector to use these compartments, cash is preferred. Dogs are not permitted in First Class Compartments, with the exception of Assistance Dogs (Assistance Dogs are not allowed on the seats). During very busy periods the NYMR may, at its discretion, suspend this additional charge. Please note that the last service out of Whitby can be extremely busy and if you would like a quieter service, please return on an earlier train.
How do I book a visit to the NYMR? Expand You can pre-book your Unlimited Annual Pass online or you can purchase from any booking office on the day you wish to travel. Making a booking for the first time: Online: Visit nymr.co.uk/book-ticket and select return visit. Select the return visit date and service where you plan to start your day. Then under the free return visit section simply select the number of Unlimited Annual Pass Return Visit tickets required and then select add without Gift Aid. Using my unique code found on the Unlimited Annual Pass Return Voucher enter the code to validate each ticket. (You will only be able to validate the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets originally purchased). Once validated select Checkout and you will receive a booking confirmation. This is not a ticket to travel. Visit a Booking Office on your return visit date with your booking confirmation and receive your ticket to travel. At a Booking Office: Visit any Booking Office on the day of travel with your Unlimited Annual Pass unique code to receive your ticket to travel for that day. You will need this code to redeem tickets. Please note you will only be able to receive the same quantity of return visit tickets as the quantity of Unlimited Annual Pass Tickets originally purchased.
How to Book Expand Can I book tickets in advance? Unlimited Passes can be purchased online but will need to be redeemed from a Booking Office on the day of travel or from our self serve machine located in the car park at Pickering. You can print off your booking confirmation, or show this on your phone, and present to the booking office. Please remember to aim to arrive at the station at least 30 minutes before the departure time. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. nymr.co.uk/directions-parking for directions & Postcodes We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. Can I book tickets on the day? Yes, you can still purchase tickets on the day at the Booking Offices. On the day tickets are subject to availability. Can I book over the telephone? Whilst tickets can be purchased over the phone we recommend you purchase them online. Tickets can also be purchased on the day from any booking office. Can I change my booking date / time / or cancel? Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE. How do I redeem a Gift Voucher? We are now able to accept NYMR gift cards with a PIN (found on the receipt) via our online ticket booking system and online shop. Please contact Customer Services if you do not have the associated PIN. These can be used for payment towards all sorts of things from the North Yorkshire Moors Railway, including gifts, tickets for train travel and advance bookings for our popular Pullman Dining services. Can I ride on the Footplate? We offer special footplate experiences which can be booked in advance. Visit our Footplate Page
Find Us Expand Please visit Directions & Parking Page The North Yorkshire Moors Railway has car parks at Pickering, Levisham, Goathland and Grosmont Stations. Parking is limited and can fill up on busy days, remember to allow adequate time to park, buy tickets and catch your train! Pickering and Grosmont Stations offer all-day car parking for £5. Goathland Station costs £3.50 per day. Levisham Station offers free car parking but a donation to Levisham Station Group is requested. Whitby car parks are adjacent to the railway station, these are not owned by the NYMR and charges will apply. Alternative parking is also available in Pickering town on: Town Car Park Duration Spaces Public Toilets Pickering 'Platform 3' Long Stay (All Day) 160 On the station Ropery Short Stay (max. 2 hrs) 84 On the car park Vivis Lane Long Stay (max. 24 hrs) 58 Ropery and Eastgate Eastgate Long Stay (max. 24 hrs) 124 On the car park Please note that these are not owned by the NYMR and charges will apply. To find out more visit Ryedale District Council & Platform 3. Where can I drop off people and park our coach? Pickering There is no coach access outside the station on Park Street. The bus lay-by on THE ROPERY is the nearest and only drop off point at Pickering, do not leave the coach unattended as this is a working bus stop. The coach park in Pickering is situated in Eastgate on the Scarborough side of the A169/A170 roundabout (charges apply). Levisham and Newton Dale Halt are not accessible by coaches. Goathland Coaches must use the car park in the centre of the village. When travelling from Pickering please use the second road normally used by coach operators. Grosmont Accessible from the A169 from the village of Sleights. Shortly after arriving at the NYMR in Grosmont, please be aware of a bridge with a clearance height of approximately 13ft 3ins.
Dogs and Bikes Expand Can I bring a bicycle? Yes you can! The North York Moors are great for a day out on your pedal cycle. Bicycles can be carried in our Guards Vans if there is enough room for them. Tickets are £3.00 each. Are dogs allowed? Dogs are welcome on all our trains except Dining trains and some Special Events (see individual event pages for restrictions) provided they are kept off the seats and tables. A dog ticket is £3.00 per dog per day (Free if you are a Member).
Do I need to Print my Ticket? Expand When you make a standard services online booking you will receive a Booking Confirmation email with details of your visit, this is NOT your travel ticket. On you visit date, please show this email at the departure station Booking Office to receive your tickets to travel on the train. You don’t need to print your Booking Confirmation - just make sure we can see your email clearly on your mobile device upon arrival. If you have not received your Booking Confirmation email, please check the email spam folder as they are sometimes directed there, alternatively please visit Customer Services on Platform 1 at Pickering Station or a Booking Office at any other station.
Timetable, Locomotive Roster, Cancelled Services Expand Timetable Our 2023 Season runs from the 27th March - 5th November with services running daily between Pickering and Whitby. Download Timetable Locomotive Roster - Which engines will run on which timetable path? The locomotive roster is created on an evening once the engines have all returned back to Grosmont Motive Power Depot and they have had their fitness to run inspections. Customer Services publish the roster usually at around 8:30am. This can be found at the bottom of the Homepage, titled 'Scheduled Locomotives'. Cancelled Services Every effort is made to run to the timetable and to operate all trains with steam unless otherwise advertised. Heritage engines can be unpredictable and if a locomotive fails we will always try to provide a replacement service. Please refer to our Terms & Conditions. Hot Weather During extended periods of hot weather we may be required to add a diesel engine to a steam service. The steam engines therefore do not have to work as hard, reducing the risk to lineside fires. During extreme hot weather we may also be required to replace steam services with diesel services to prevent the risk of fire.
Facilities (Stations & Onboard Services) Expand Refreshments Onboard Most of our services have either a Buffet Bar or Trolley Service providing Refreshments. Tea Rooms We have three Tea Rooms in beautiful locations across the railway - Pickering Station Tea Room, Goathland Goods Shed Tea Room and Grosmont Station Tea Room. Visit our Tea Room page. Toilets Station toilets are available at Pickering, Levisham, Goathland and Grosmont Stations. Toilets are available on board our services, please follow the signs on the ends of the carriages to locate your nearest toilet or ask a member of staff. Baby Changing Facilities There are changing facilities at Pickering and Grosmont Stations. There are no onboard changing facilities currently. Smoking & Vaping For the well-being of all our customers and staff, the railway has a 'No Smoking/Vaping' policy throughout all public areas, including on platforms.
Promotions T&Cs Expand Tea Room Offers Hot Drinks Loyalty Offer: Valid at Pickering, Goathland & Grosmont Station Tea Rooms and Levisham Tea Hut. Cannot be used in conjunction with any other offer. Free drink redemption valid on Latte, Cappuccino, Black/White Coffee, Tea, Herbal Tea & Hot Chocolate only. Valid until 01/01/2025. Members All Member discounts are valid on all services, subject to availability. We recommend you pre-book in advance and you will need to enter your Valid Membership Number (found on the back of your Membership Card) when booking. Gift Vouchers If you have been issued a Gift Voucher with a PIN (found on the receipt), you can redeem these on our services online in full or part-payment. If you do not have a PIN, please contact our Customer Service Team for advice. Complimentary Tickets and Vouchers Can only be redeemed on the day of travel at the Booking Offices. Subject to availability. Fuss Free Tickets Our Fuss Free tickets include space for 1x Adult/Child wheelchair user and fold-down seats for up to two accompanying carers/guests. Carer Tickets These can be booked online, and you will be issued with a free ticket for your carer when you purchase a standard ticket. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat. ATOC Cards 75% off services. Only bookable through the Booking Office on the day. Subject to availability. Priv tickets are not available on Pullman Services or Special Event Days. HRA Inter Rail Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or Pullman Dining trains. Shareholder Tickets Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or Pullman Dining trains. Local Residents Offer - YO18, YO21 & YO22 Residents that live locally to the North Yorkshire Moors Railway can purchase standard tickets at a privilege rate and save 50% off the original price. Terms and conditions apply: 1. Proof of residency in YO18, YO21 or YO22 area is required (Photographic ID preferred). 2. Offer applies to Day Return tickets only, NOT the Unlimited Annual Pass ticket. 3. The offer covers the bearer only and not their guests or visitors. 4. Only one travel ticket per valid ID shown. 5. NOT valid at Special events (i.e. 50th Anniversary Steam Gala and Santa Specials). 6. Offer available on the day of travel only, from the departure station Booking Office (not available online and subject to availability). 7. Not valid for Group Bookings, Educational Visits, Pullman dining, Annual Membership, other NYMR tickets, or in conjunction with any other offer. 8. The offer is not transferable, assignable or redeemable for cash. 9. Offer valid until: 28/02/24. Esk Valley Railcard A Residents’ Railcard offers a third off Adult All Line Tickets. The Residents’ Railcard price is £10 for one year. Not valid at Special Events (i.e. Annual Steam Gala, Diesel Weekend, Light Spectacular and Santa Specials). If you live in the Hambleton, Scarborough or Ryedale Districts of North Yorkshire, or in the Boroughs of Middlesbrough, Redcar and Cleveland or Stockton, you are eligible for an Esk Valley Railcard. Activity Superstore Vouchers We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries. Gift Ideas for Two We are not part of the ‘Steam Train Experience’ as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.
How long will my visit last? Expand Dwell times vary depending upon the journey and attractions visited. Grosmont to Goathland - 20 minutes Levisham to Pickering - 20 minutes Grosmont to Whitby - 30 minutes Pickering to Goathland - 45 minutes Whitby to Goathland - 50 minutes Grosmont to Pickering - 60 minutes Goathland to Whitby - 60 minutes Pickering to Whitby - 1 hour 45 minutes There are so many places and things to see at the NYMR so we've suggested some of the most popular journeys during our Bronze, Silver and Gold Timetables. Find out more.
Carers and Disabled People Access Expand Concessions for Carers and Disabled People. Our policy admits the necessary companion, or carer, of a disabled visitor free of charge on standard services, when the full fare is paid by the disabled visitor (if the disabled visitor is under 16 years old, our Kids Go Free in 2023 offer will still apply, meaning that an adult carer accompanying a disabled child, aged up to 15 years old, will both travel free of charge). We are unable to offer a free carer ticket against any other vouchers or offers that are currently available. We request customers who have purchased a free Carer ticket online to carry the following forms of ID when travelling on board services and to produce when asked to show your tickets by the guard: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Nimbus Access Card, Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. View our Accessibility Pages
Can I bring a Mobility Scooter? Expand Most NYMR services can carry manual or powered wheelchairs and mobility scooters up to the following dimensional limitations: ✔ Width: 700 millimetres ✔ Length (including footplates): 1200 millimetres ✔ Weight (loaded): no more than 230kg (36 stone), which is the safe limit that many of our ramps can carry. Some powered scooters are effectively road vehicles and are unsuitable for carriage in heritage vehicles. This is because the majority of mobility scooters have wider turning circles than wheelchairs occupying the same space and tend to be heavier and therefore are not appropriate to take on board trains with the confined space in the carriages. We do undertake however to carry those models of scooter that can be folded down into lightweight and manageable components and those that fit within the wheelchair size above. Please read our Full Access Statement for more details.
Will these services be steam hauled? Expand We aim for the majority of our services to be steam hauled, however due to locomotive availability we may use a heritage diesel locomotive to provide the advertised service. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.
Group Bookings Expand Group Booking Information? Find out more about what we can offer your group. What is a size of a group booking? To receive discounted travel, a group must consist of 20 full paying passenger. How to make a group booking? For us to reserve a booking a 50% deposit is required, unless otherwise agreed. Payment of group bookings? Confirmation of numbers and final payment is due 14 days before departure unless agreed otherwise. Groups Terms & Conditions Terms & Conditions can be Found Here.
Filming Locations Expand Filming Locations Heartbeat was filmed in and around the North York Moors, and in Whitby. The village of Goathland is also known as ITVs Aidensfield, and Goathland Station and several sections of the railway line feature in many episodes. Goathland Station was used as Hogsmeade Station in the first Harry Potter film. Pickering Station, featured in the latest "Dad's Army" film (2016), starring Bill Nighy and Catherine Zeta-Jones