Carers and Disabled People Access Expand Concessions for Carers and Disabled People. Our policy admits the necessary companion, or carer, of a disabled visitor free of charge, when the full fare is paid by the disabled visitor. We are unable to offer a free carer against any of the vouchers (including family radio vouchers) or offers that are currently available. We request customers who have purchased a free Carers ticket online to please produce of one of the following forms of ID at the Booking Office when collecting tickets: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. Wheelchair Access Pickering, Goathland and Grosmont Stations provide accessible toilets for the disabled. We are able to take wheelchairs on our trains, with access directly into the Guards Van via a ramp. When trains are in or approaching Goathland it is only possible to change platforms via the footbridge. Please allow ten minutes before the train is due to depart if you need to get to the platform for Levisham and Pickering trains. Disabled Access Statement & Useful Information. Disabled Parking We have parking spaces available at our stations (Pickering, Levisham, Goathland & Grosmont) for people to use with limited mobility (Parking Fee applies). Whitby Station is not an NYMR property and as such, we do not own the adjacent car parks. There is step free access routes to all station platforms, shops and tea rooms.
Timetable, Locomotive Rota, Cancelled Services Expand Timetable Our 2019 Season runs from the 8th April - 3rd November with services daily. The Timetable can be found here. Locomotive Rota - Which engines will run on which timetable path? The locomotive rota is created on an evening once the engines have all returned back to Grosmont Motive Power Depot and they have had their fitness to run inspections. Customer Services publish the rota usually at around 8:30am. This can be found at the bottom of the Homepage, titled 'Scheduled Locomotives'. Cancelled Services Every effort is made to run to the timetable and to operate all trains with steam unless otherwise advertised. Heritage engines can be unpredictable and if a locomotive fails we will always try to provide a replacement service. Please refer to our Terms & Conditions. Hot Weather During extended periods of hot weather we may be required to add a diesel engine to a steam service. The steam engines therefore do not have to work as hard, reducing the risk to lineside fires. During extreme hot weather we may also be required to replace steam services with diesel services to prevent the risk of fire.
How to Book Expand Can I book tickets in advance? Return tickets can be bought online up to the day before your visit. You will receive an email confirmation with a reference number, this number must be quoted at the Booking Office of your departure station, on the day of travel to exchange for your travel tickets. You must print off your booking confirmation and present to the Booking Offices on arrival. Group booking discounts are only valid for groups of 20. Please remember to bring your email confirmation to the Booking Office on the day of travel and aim to arrive at the station at least 30 minutes before the departure time. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. nymr.co.uk/directions-parking for directions & Postcodes Online tickets via nymr.co.uk are for travel on dates and services specified. We are unable to reserve or guarantee a seat on any train, as we are not able to offer a seat reservation service. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. Can I book over the telephone? Unfortunately our booking system does not allow travel tickets to be purchased over the telephone. You can book online or at a Booking Office on your day of travel. Can I change my booking date / time / or cancel? Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE. How do I redeem a Gift Voucher? Online tickets cannot be purchased via a pre-paid NYMR Gift Voucher. Gift Vouchers can only be redeemed onsite (Booking Offices, Shops and Customer Services). Can I reserve a seat? Seats can be reserved for groups of 20 or more when booked in advance. Seating in our carriages is not reserved for less than 20 people travelling together, or during special events. Can I travel 1st Class? First Class Service is available on some trains, at a supplement of £4.00 per person per single journey – this is payable to the guard or ticket inspector onboard the train. Dogs are not allowed in first class. Can I ride on the Footplate? We offer special footplate experiences which can be booked in advance. Visit our Footplate Page
Find Us Expand Please visit Directions & Parking Page Pickering Station is just off the A170 between Scarborough and Thirsk and lies just off the A169, 9 miles from Malton and the A64. Goathland and Grosmont Stations can be reached from the A169 Pickering – Whitby road or the A171 Whitby – Guisborough road and are well signposted. Pickering = YO18 7AJ Levisham = YO18 7NN Goathland = YO22 5NF Grosmont = YO22 5QE Whitby = YO21 1YN Is there a Car Park? Yes, there are NYMR operated car parks at, Pickering, Levisham, Goathland & Grosmont Stations. These are suitable for cars, motorbikes, minibuses and small vans only. A charge is applicable at all of these car parks. There are also council run car parks at Whitby. Where can I drop off people and park our coach? Pickering There is no coach access outside the station on Park Street. The bus lay-by on THE ROPERY is the nearest and only drop off point at Pickering, do not leave the coach unattended as this is a working bus stop. The coach park in Pickering is situated in Eastgate on the Scarborough side of the A169/A170 roundabout (charges apply). Levisham and Newton Dale Halt are not accessible by coaches. Goathland Coaches must use the car park in the centre of the village. When travelling from Pickering please use the second road normally used by coach operators. Grsomont Accessible from the A169 from the village of Sleights. Shortly after arriving at the NYMR in Grosmont, please be aware of a bridge with a clearance height of approximately 13ft 3ins.
Can I 'hop-on', 'hop-off' a Service? Expand Remember all our day return tickets are 'hop-on', 'hop-off' which gives you the chance to explore all our stations along the line for a great family day out: Pickering Station is a must-see 1930’s themed station that will transport you back in time to the steam era. Let off Steam at Levisham and explore the heart of the North York Moors National Park! A must-see is the celebrity station, Goathland, which became Hogsmeade Station in the first Harry Potter film. Explore Grosmont Station which is home to the operating and engineering world of the NYMR. If you are lucky you might be able to catch a sneaky peak at the work taking place on our engines! Visit Whitby with its narrow streets and bustling harbour overlooked by the striking ruins of Whitby Abbey.
Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 4 travel for free when accompanied by a fare paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
Filming Locations Expand Filming Locations Heartbeat was filmed in and around the North York Moors, and in Whitby. The village of Goathland is also known as ITVs Aidensfield, and Goathland Station and several sections of the railway line feature in many episodes. Goathland Station was used as Hogsmeade Station in the first Harry Potter film. Pickering Station, featured in the latest "Dad's Army" film (2016), starring Bill Nighy and Catherine Zeta-Jones
Facilities (Stations & Onboard Services) Expand Refreshments Onboard Most of our services have either a Buffet Bar or Trolley Service providing Refreshments. Tea Rooms We have five Tea Rooms in beautiful locations across the railway - Pickering Tea Room, Mulberries, Pickering (Peak Season), Goathland Good Shed Tea Room and Grosmont Tea Room. Visit our Tea Room page. Toilets In 2016 the railway signed up to Network Rail's code of practice regarding toilets. For the wellbeing of our staff and the infrastructure department toilets will be closed approaching stations and when static. Baby Changing Facilities There are places to change your baby at Pickering, Goathland and Grosmont Stations. Smoking For the well-being of all our customers and staff, the railway has a 'No Smoking' policy throughout all public areas, including the use of electronic cigarettes.
Dogs and Bikes Expand Can I bring a bicycle? Yes you can! The North York Moors are great for a day out on your pedal cycle. Bicycles can be carried in our Guards Vans if there is enough room for them. Tickets are £3.00 each. Are dogs allowed? Dogs are welcome on all our trains except Dining trains and some Special Events (see individual event pages for restrictions) provided they are kept off the seats, tables and not in first class. A dog ticket is £3.00 (Free if you are a Member) and have the same validity as the owner’s ticket.
Promotions T&Cs Expand Local Residents Offer - YO18, YO21 & YO22 Residents that live locally to the North Yorkshire Moors Railway can now purchase a standard travel ticket at privilege rate and save a huge 50% off the original price. Terms and conditions apply: 1. Proof of residency in YO18, YO21 or YO22 area is required (Photographic ID preferred). 2. The offer covers the bearer only and not their guests or visitors. 3. Only one travel ticket per valid ID shown. 4. NOT valid at Special events. 5. NOT valid during GOLD timetable. 6. NOT valid on the 0925 Pickering Departure. 7. Offer available on the day of travel only, from the departure station Booking Office (not available online). 8. Not valid for Group Bookings, Educational Visits, Pullman dining, Annual Membership, other NYMR tickets, or in conjunction with any other offer. 9. The offer is not transferable, assignable or redeemable for cash. 10. Valid until: 1 January 2020 Online Discounts - nymr.co.uk If you buy your return travel tickets online, there are many dates when you can save 10%, 20% or even 30% off the ticket price (ticket fees apply). Not all dates have discounts but those which are eligible will display the discount before buying. If there is no discount shown, then tickets for that date are not being discounted. Travel Zoo Vouchers Must be redeemed at Pickering or Whitby Station. Must arrive at Pickering or Whitby Station at least 30 minutes prior to the departure of your preferred train. Cannot be pre-booked. Please note spaces are limited. No booking required. Print your voucher and hand it in on arrival at Pickering or Whitby Railway Station in exchange for your day tickets. Limited availability on the 9:25am train - please arrive early to ensure a place on this train. Children aged three and under travel free. Child fares are available for children aged 4-15. Dogs and bicycles incur a supplement of £3. Please keep dogs off the carriage seats. Bicycles are subject to space availability. Subject to availability. Must be used by two people in one visit. Vouchers are limited and may therefore sell out at any time. Vouchers will not be accepted outside of the date range show on the voucher. Ambassador Scheme Vouchers £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Only one voucher redemption per transaction. Voucher to be redeemed at Pickering or Whitby Booking Office only. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Voucher has a cash value of GBP 0.001 and must not be sold/re-sold, non-transferable, assignable or redeemable for cash. Photocopied/damaged vouchers will not be accepted. Valid until 29 February 2020, non-extendable. Castle Howard Members Members receive £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Castle Howard Membership Card must be shown for the discount. Valid until 3 November 2019. Scarborough Sea Life Members Members receive £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Scarborough Sea Life Membership Card must be shown for the discount. Valid until 3 November 2019. English Heritage Members Members receive £4.00 off the full price of an adult Pickering to Whitby day return ticket. Not valid on Gold timetable and Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. English Heritage Membership Card must be shown for the discount. Valid until 1 January 2020. Welcome to Yorkshire - Attractions & Events Guide 2019 £5.00 off the full price of an adult Pickering to Whitby or Whitby to Pickering day return ticket. Only one voucher redemption per transaction. Voucher to be redeemed at Pickering or Whitby Booking Office only. Not valid at Special Events (Including Annual Steam Gala, Railway in Wartime and Santa Specials), gold timetable, group bookings, educational visits, Pullman Dining Train, annual membership, other NYMR tickets, or in conjunction with any other offer. Voucher has a cash value of GBP 0.001 and must not be sold/re-sold, non-transferable, assignable or redeemable for cash. Photocopied/damaged vouchers will not be accepted. Valid between 8 April 2019 and 19 July 2019, non-extendable. Activity Superstore Vouchers We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries. Gift Ideas for Two We are not part of the ‘Steam Train Experience’ as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.
How long will my visit last? Expand Dwell times vary depending upon the journey and attractions visited. Grosmont - Goathland 20 minutes Levisham - Pickering 20 minutes Grosmont - Whitby 30 minutes Pickering - Goathland 45 minutes Whitby - Goathland 50 minutes Grosmont - Pickering 60 minutes Goathland - Whitby 60 minutes Pickering - Whitby 1 hour 45 minutes
Group Bookings Expand Group Booking Information? Find out more about what we can offer your group. What is a size of a group booking? To receive discounted travel, a group must consist of 20 full paying passenger. How to make a group booking? For us to reserve a booking a 50% deposit is required, unless otherwise agreed. Payment of group bookings? Confirmation of numbers and final payment is due 14 days before departure unless agreed otherwise. Groups Terms & Conditions Terms & Conditions can be Found Here.