How does our ticketing work?

Our all day, all line rover ticket offers great value. Enjoy the freedom of our entire 24 mile line for a whole day, hopping off wherever you choose. Rover tickets also go further, at no additional cost  to you - giving you an extra 12 months’ FREE return travel on our standard services from the date of your first visit, ensuring you can see and enjoy the NYMR and the works of the charity

Gift Aiding your adult rover ticket means we can claim an extra 25% tax back from the Government. This costs you nothing extra but gives our charity an additional £12.37 for every adult rover ticket sold - helping to keep us moving for future generations.

All tickets bought online are day-return tickets. 

When you make a standard services online booking you will receive a Booking Confirmation email with details of your visit, this is NOT your travel ticket. On your visit date, please show this email at the departure station Booking Office to receive your tickets to travel on the train. You don’t need to print your Booking Confirmation - just make sure we can see your email clearly on your mobile device upon arrival. If you have not received your Booking Confirmation email, please check the email spam folder. 

SHORTER JOURNEYS
Our Shorter Journey Tickets offer day return travel fixed fare price. To travel 1 Station (e.g. Pickering – Levisham) – £13.50 per adult (16+) and free for children (0-15) and to travel 2 Stations (e.g. Whitby – Goathland) – £25.00 per adult (16+) and free for children (0-15).

When booking online why do I have to select an out-bound journey?

• We request that you select your out-bound journey to help us manage capacity each day.
• We do not ask you to select a return service, as you a free to hop-on and hop-off any available service that day.
• Please note that the last service out of Whitby can be extremely busy and if you would like a quieter service, please return on an earlier train.

Is there any reserved seating? 

• We do not have reserved seating on our daily services. 
• Most services have Compartments and are available at a £4 supplement per person, on a first-come first-served basis. We are unable to reserve in advance. Dogs are not permitted in First Class Compartments, with the exception of Assistance Dogs. 
• For Groups of 20 or more, you are able to reserve seats, please speak to our groups co-ordinator on either [email protected] or call 01751 472508 Lines are open 10.00–14.00 Mon to Fri.

Will services be steamed hauled?

We aim for the majority of our services to be steam hauled, diesel hauled services are marked on the timetable with a D for all the service or d for part of the service, however due to locomotive availability we may use a heritage diesel locomotive to ensure the advertised service runs. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

How to book your next visit?

When you visit for the first time and collect your tickets to travel from a Station Booking Office, you will also receive a printed unique code and if you have supplied your email address, you will also receive a copy of the code via email later that night. To validate your FREE re-visit booking, you can either pre-book a visit date ahead of time via our website or attend a Station Booking Office on the date you wish to visit.

If you book in advance of your date of travel, your Ticket will only activate when you visit a Booking Office on your first day of travel.

Online:

• Select the Book Tickets button.
• Choose your re-visit date and the service where you plan to start your day. Under the Free Return Visit section choose the number of tickets required and select Add Without Gift Aid.
• Enter your unique code to validate each ticket. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Tickets on the original purchase. 
• Once validated select Checkout and you will receive an email booking confirmation, this is not a ticket to travel.
• On your chosen re-visit date, head to a Booking Office with your new booking confirmation email to receive your ticket(s) to travel on that day.

At a Booking Office:

• Visit any Booking Office on the day of travel with your unique code, either on a mobile device or, with the printed version you received on your first visit.
• The Booking Office Clerk will validate your request and issue you with tickets to travel. You will only be able to validate up to the same quantity of return visit tickets as the quantity of Tickets on the original purchase.

Can I bring a bicycle? 

Yes you can! The North York Moors are great for a day out on your pedal cycle. Bicycles can be carried in our Guards Vans if there is enough room for them. Tickets are £3.00 each.

Are dogs allowed? 

Dogs are welcome on all our trains except Dining trains and some Special Events (see individual event pages for restrictions) provided they are kept off the seats and tables. A dog ticket is £3.00 (Free if you are a Member) and have the same validity as the owner’s ticket. 

How long will be visit last?

Dwell times vary depending upon the journey and attractions visited.

• Grosmont to Goathland - 20 minutes
• Levisham to Pickering - 20 minutes
• Grosmont to Whitby - 30 minutes
• Pickering to Goathland - 45 minutes
• Whitby to Goathland - 50 minutes
• Grosmont to Pickering - 60 minutes
• Goathland to Whitby - 60 minutes
• Pickering to Whitby - 1 hour 45 minutes

When are the Booking Offices open? 

When trains are running (23 March to 3 November 2024) the Station Booking Offices will be attended during the following times:

• Pickering Station: 0830-1600
• Levisham Station: Tickets to travel can always be bought from a Travelling Ticket Inspector on board the train and, if buying a Unlimited Annual Pass Ticket, the 12 month return voucher element can be collected at the destination station Booking Office.
• Goathland & Grosmont Station: 0900-1600
• Whitby Station: 0830-1630