The North Yorkshire Moors Railway operates trains over 18 miles of its own line and an additional 6 miles on the mainline to the seaside town of Whitby. It is one of the busiest visitor attractions in Yorkshire and with 300,000 passengers each year it carries more people than any other heritage steam railway. It is a charity and its purpose is to educate the public about the history of the line and to manage, maintain and develop its historic objects (such as heritage locomotives, carriages, archives). Over 1000 volunteers support the continued delivery of the aims and objectives of the North York Moors Historical Railway Trust working with an establishment of over 100 paid employees.

We are currently looking for a seasonal Shop Assistant to cover varying shifts per week in the Pickering Station Shop.

We offer a range of gifts and souvenirs for passengers and railway enthusiasts, with a constant turnover of stock. This post involves working in the stock room as well as on the shop floor, keeping the outlet clean and well merchandised. This shop runs with up to 2 volunteers on duty as well as the Shop assistant, so someone who is confident working with other people as well as on their own & capable of multi-tasking is required.

The requirements of the roles are as follows:

  • To provide excellent customer service to visitors on the NYMR in a friendly, professional and profitable manner.
  • To maintain the cleanliness of the premises, keeping the shop clean and well stocked.
  • To handle sales, including membership and gift vouchers and follow the procedures for cashing up and banking.
  • To assist with the maintenance of stock levels, unpacking deliveries and merchandising.
  • Please refer to the Job Profile relating to this position to see the exhaustive list of tasks required of the post holder, and the criteria outlined as essential for the role.

The Salary: In line with the Real Living Wage.

Who we are looking for:

  • Someone with excellent customer service skills with experience in a customer facing / retail role.
  • Flexible approach to work & hours - weekends and bank holidays are standard working days.
  • Experience in cash/payment handling and cashing up, although full training will be provided.

What we offer you:

  • The opportunity to work at one of Britain’s most popular Heritage Railways.
  • A Real Living Wage employer.
  • Discounts in our tearooms and retail outlets.
  • Discounts on travel.
  • Free parking at NYMR car parks whilst you are on duty.

Please contact Helen Webb via [email protected] to arrange an informal discussion about the role.

The position is a part-time seasonal contract with hours that vary. A flexible approach to working hours is required as weekend work will be necessary. You will also need a full driving licence as although based in Grosmont you may also be required to work at other locations on our railway.

How to apply

Download the Application Form (pdf), Monitoring Form (pdf) and Job Profile and return to [email protected]

Closing Date: Once enough applicants have been received to fulfil the role.

Expected to start imediately.

Please note that we reserve the right to close this advert early and therefore we encourage you to apply for this position ASAP.

Image courtesy: Charlotte Graham