The North Yorkshire Moors Railway operates trains over 18 miles of its own line and an additional 6 miles on the mainline to the seaside town of Whitby. It is one of the busiest visitor attractions in Yorkshire and with 300,000 passengers each year it carries more people than any other heritage steam railway. It is a charity and its purpose is to educate the public about the history of the line and to manage, maintain and develop its historic objects (such as heritage locomotives, carriages, buildings and archives). Over 1000 volunteers support the continued delivery of the aims and objectives of the North York Moors Historical Railway Trust working with an establishment of over 100 paid employees.

The requirements of the role are as follows:

  • Deal with customers by selling tickets using the EPOS system.
  • Sell Network Rail tickets on the Northern desk.
  • Answering customer enquiries.
  • Daily cash consolidation and banking.
  • Ensuring the office and shop are kept well stocked, clean and tidy at all times.
  • Cover booking offices as required.

Who we are looking for:

You’ll need to:

  • Be experienced in cash handling.
  • Be proud to deliver exceptional customer service.
  • Be customer focused with great verbal and written skills.
  • Have a good knowledge of the North Yorkshire Moors Railway and surrounding areas.
  • Be able to work calmly under pressure.
  • Be able to work under own initiative.
  • Experience in using an EPOS system would be advantageous.

What it’s like to work here:

The NYMR is a registered charity with an aim to provide a memorable experience for visitors and fulfilment for volunteers and staff, through the operation of Britain’s most popular heritage railway between Pickering and Whitby by:-

  • Operating over Network Rail from Grosmont to Whitby.
  • Focusing primarily on the operation of steam trains.
  • Providing a high quality, safe and authentic evocation of the steam age for the public, maximising opportunities for volunteers to become engaged.
  • Providing attractive employment opportunities for local people. 

Salary: In line with the Real Living Wage.

This position will be reporting to the Booking Office Manager. If you would like more information about this position please contact Sandra McNicoll - [email protected]

The position is a seasonal zero hours post. It is envisaged that the post holder will be required a minimum of 3 days per week. This will include weekend and bank holiday working as required.

How to apply:

Download the Application Form (pdf), Monitoring Form (pdf) and Job Profile and return to [email protected]

Closing date for completed applications: 21st May 2021.

Please note that we reserve the right to close this advert early and therefore we encourage you to apply for this position ASAP.