COVID-19 Mitigations

Following on from the latest Government Announcement, 12 July, and as restrictions are easing, we feel that we need to approach the summer holidays with some caution and we strongly advise and encourage our visitors to follow the following our Covid-19 mitigations to help protect our volunteers, staff and visitors:

    • We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings when on board our services and when moving around the train and on busy platforms (unless exempt). 
    • Pre-booked is strongly recommended and this also ensures you have a reserved seat on the end to end services. We have restricted capacity on our intermediate services.
    • Try to maintain a social distance from others where possible. 
    • We will continue to use Zoono 'Fogging. Learn more about Zoono ‘fogging’.
    • Hand Sanitisers are available at various locations across the railway.
    • If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will, where possible, try to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card.

Whilst we may look a little bit different, we are in this together so please respect our volunteers, staff, and other visitors.

       

    Zoono ‘Fogging’

    As part of the NYMR's Covid-19 mitigations, we will continue to use Zoono 'Fogging' for the foreseeable future. Zoono is used across all settings including:

      • Stations
      • Tea Rooms & Gift Shops
      • Toilets
      • Carriages and Onboard Facilities
      • Booking Offices and Customer Services
      • Behind the scenes areas for Staff & Volunteers

    Zoono 'fogging' provides an invisible protection layer against Covid-19. The NYMR is 'fogging' Zoono in the areas mentioned above every 20 days. Learn more about Zoono 'fogging' and how it works.

     

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