Why is the NYMR delaying opening?

In light of the current government advice, we have made the difficult decision to delay the opening of North Yorkshire Moors Railway’s 2020 season until further notice.

While there have been no reported cases of COVID-19 (Coronavirus) at the railway, the wellbeing of our visitors, staff and volunteers is our absolute priority and matters of health and safety have our complete attention.

Please rest assured that we’re closely monitoring the situation and will of course post any updates or changes to these plans across our social channels, and here on the nymr.co.uk

What do I do if I have already pre-booked a ticket? 

  • Daily Services
  • Pullman Dining / Specialty Services
  • Photography / Footplate / Shed Tours
  • Accommodation

We’re a registered charity and rely heavily on donations and of course ticket bookings in order to operate. With this in mind, we would strongly recommend and ask you to consider moving your booking to later in the 2020 season where possible. We can also refund your booking by Gift Card to use at a later date. Alternatively, we are happy to move your date of travel/event, to the 2021 season and honour 2020 prices where possible. For refunds on pre-booked tickets full T&Cs are applicable.

When contacting our Customer Service Team, please quote your booking reference. Contact [email protected] or telephone 01751 472508 (Monday to Friday 09:00 – 16:30).

Please click here for the full 2020 Terms and Conditions.

What do I do if I have a membership pass?

As a registered charity your membership fee is vital in helping to keep the railway running. Depending on when the railway reopens for the 2020 season, we will extend valid memberships for the appropriate period we were unable to operate if requested.

Please rest assured that we’re closely monitoring the situation and will of course post any updates or changes to these plans across our social channels, and here on the nymr.co.uk

I have a group / school booking upcoming what should I do?

We’re a registered charity and rely heavily on bookings from schools and groups. With this in mind we ask you to consider moving your booking to later in the 2020 season where possible, or we can refund your booking by Gift Card to use at a later date. Alternatively, we are happy to move your visit date to the 2021 season and honour 2020 prices where possible. For refunds on pre-booked tickets full  Terms and Conditions are applicable.

When contacting our Group Travel Coordinator, please quote your booking reference. Contact [email protected] or telephone 01751 477700 (Monday to Friday 09:00 – 16:00).

Full Terms & Conditions can be found here.

I was planning to pre-book/attend a special event, are they going ahead?

Due to the uncertainly of the current situation and having to plan ahead for special events we have made the tough decision to cancel the below. We apologise for any inconvenience this may cause.

  • Volunteer Recruitment Day: 19 April
  • Wedding Fair: 3 May
  • Diesel Gala: 4, 5 & 6 June
  • Behind the Scenes: 6 & 7 June
  • 60s Fest: 4 & 5 July

Please rest assured that we’re closely monitoring the situation and will of course post any updates or changes to these plans across our social channels, and here on the nymr.co.uk

I have booked a wedding / charter, how does delaying opening impact my booking?

Although Government advice has not yet banned mass gatherings such as weddings or special charter occasions, we want your day to be as special as possible for you. With this in mind, if you have a wedding/charter booked with us (April - June) we’re happy to work with you to move this booking to a later date. We will gladly move your event to the 2021 season and honour 2020 prices too.

Please contact [email protected] or [email protected] or telephone 01751 477700 (Monday to Friday 09:00 – 16:00) for further information.

Can I still visit the railway if you are delaying opening?

The wellbeing of our visitors, staff and volunteers is our absolute priority and matters of health and safety have our complete attention. All Stations, Booking Offices, Tea Rooms and Gift Shops will remain closed until further notice in line with government guidelines. We strongly advise not visiting during this time.

I am a current volunteer at the NYMR what should I do?

In light of the current government advice, we have made the difficult decision to delay the opening of North Yorkshire Moors Railway’s 2020 season until further notice.

While there have been no reported cases of COVID-19 (Coronavirus) at the railway, the wellbeing of our visitors, staff and volunteers is our absolute priority and matters of health and safety have our complete attention. See www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response.

This is guidance for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of Coronavirus (COVID-19). This decision must be made by you the individual. If you are a current volunteer, we request that you follow government guidelines.  

All staff and volunteer inductions will be placed on hold during this period of uncertainty.

If you have any questions or concerns, please email [email protected]

I am interested in volunteering for the upcoming season, what do I do?

New volunteers are always important to us; however, we will not be holding induction sessions in the immediate future. For all new potential volunteers, please visit www.nymr.co.uk/volunteer and complete the online application form and we will get back to you in due course.

If you have any questions or concerns, please email [email protected]

I was due to start work and I have been offered a seasonal contract?

The wellbeing of our visitors, staff and volunteers is our absolute priority and matters of health and safety have our complete attention. As outlined in your contract, your start date is to be confirmed and we will contact you with an update regarding when you are able to begin work as soon as we have one.

This guidance is for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of Coronavirus (COVID-19).

The Senior Management Team is currently reviewing the business model and looking at the sustainability up to June. This is an unprecedented situation, but rest assured we are working hard to protect the NYMR.

All staff and volunteer inductions will be placed on hold during this period of uncertainty. If you have any questions or concerns, please contact your direct line report or the Head of HR - [email protected].

I have a different query, who do I contact?

As you can appreciate our Customer Service team is currently extremely busy. If you have a booking for the upcoming 2020 season, please ensure you have your booking reference ready before telephoning / emailing.

Please email [email protected] or telephone 01751 472508 (Monday to Friday 09:00 – 16:30).

Date: 18.03.2020