Following the latest Government guidance, 10 December 2021, it is now a legal requirement that a face covering must be worn when you visit the NYMR, unless you are exempt. This includes when on our platforms, in our shops and tea rooms or whilst onboard our trains.

Where food or drink is consumed on our premises, we ask you to wear a face-covering in the area until you are seated or you are eating and drinking.

Some people, including children under 11, are exempt from having to wear a face covering. Furthermore, anyone with a health condition or disability, which means they cannot wear a face covering, are also exempt.

Our Covid-19 Mitigations

      

✔  Everyone visiting the NYMR must wear a face covering when visiting the NYMR. This includes whilst in buildings, onboard our services and when moving around the train and on busy platforms (unless exempt).  
✔  Pre-booked seats 
✔  Hand Sanitisers are available at various locations across the railway.
✔  We 'Zoono Fog' all of the following every 20 days:

- Tea Rooms & Gift Shops
- Toilets
- Carriages and Onboard Facilities
- Booking Offices and Customer Services
- Behind the scenes areas for Staff & Volunteers

Learn more about Zoono 'fogging' and how it works.

We thank you in advance for your co-operation and we look forward to welcoming you all this festive season. 

If guests, employees or any volunteers are feeling unwell, we would ask that they, or members of their party, family or group do not attend the railway and we will, where possible, try to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card.