Tornado Terms and Conditions 2018

Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect your statutory rights as a consumer.

No pets are allowed on Tornado services other than guide dogs for the blind and hearing dogs for those who are profoundly deaf.

Where a concession is claimed proof of entitlement may be required. Tornado services will operate nonstop between Grosmont and Pickering. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby.

There is limited seating for people with restricted mobility. If any potential Passenger requires wheelchair/ mobility scooter access this MUST be made clear at the time of booking.

You MUST ensure you arrive in good time for the scheduled Journey. Please allow extra time for your journey in bad weather.

Station car parking is limited and pay and display is required so Passengers should allow plenty of time to park and make their way to the train. The car park adjoining the NYMR at Grosmont is managed by the National Park Authority and charges apply.

If Passengers miss the booked Journey because of bad weather, traffic hold ups or similar causes, we will attempt to accommodate them on another train but this will be subject to availability of spare seating and cannot be guaranteed.

We reserve the right to suspend, reschedule or cancel Tornado services if operational circumstances or safety make this necessary.

Other NYMR services will be operating on the above dates. Tickets for Tornado services are NOT interchangeable with those for such services. If Passengers wish to travel on other services as well, an additional ticket will be required.

Tickets issued for a Journey are NOT TRANSFERABLE to any other service without our agreement.

Price and Payment

Payment must be made in pounds sterling. Quoted prices are for Journeys hauled by Tornado. PLEASE NOTE that the appearance of Tornado on any Journey cannot be guaranteed and is subject to the Locomotive’s fitness to run which is checked daily. If Tornado is unavailable We will do our best to provide an alternative steam Locomotive. We will also on request refund the difference between the price paid for the Journey(s) affected and the published 2018 standard fare for the Journey(s) using the same level of concession if applicable. (Please see Refund section below).

No Tickets will be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for Debit card payments but Credit cards may be subject to a 2% transaction fee. (Any transaction fee to be added for credit card payment will be advised of at the time of booking)

Privilege rate tickets for NYMR members are only valid on the day of travel when accompanied by an in date NYMR membership pass.

Tickets

A valid Ticket (Online NYMR Booking Confirmation or Ticket) must be shown to travel on a Journey.

Once full payment has been received an Online Confirmation will be emailed to you. You will need to bring a printed confirmation on the day of your visit. Booking made via Telephone through NYMR Customer Service Department will be sent to You by ordinary post. Please allow ten days for delivery.

If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00.

Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake.

We will not be responsible for Tickets that are lost or stolen after despatch. If this should happen, let Us know and We may be able to issue duplicates at our discretion.

If there is less than ten days before the Journey, Tickets may be purchased for collection at the Booking Office where the Passenger(s) Journey is to start. In that event proof of identity and the original of any debit or credit card used to make payment will be required.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business. If there is reasonable evidence to that effect such as where a purchaser offers several tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package").

Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling on a Journey.

Void tickets are NOT refundable.

Cancellation

You may cancel a Ticket prior to travel subject to the following charges:

Up to 3 months before the booked Journey(s) 15% of the Ticket price(s)

Between 3 months and I month before the booked Journey(s) 25% of the Ticket price(s)

Between 1 month and 14 days before the booked Journey(s) 50% of the Ticket price(s)

Within 14 days of booked Journeys 100% of Ticket price(s)

Any balance after deduction of the above charges may be refunded to You in accordance with the procedure set out in the refund provisions below.

Amendment

Tickets for booked Journeys may be changed by You to another Journey up to 1 month before the booked Journey date subject to availability and to a fee of 10% of the Ticket price to cover administration and postage.

Refunds

Requests for refunds must be made in writing to NYMR Customer Services at Pickering Station, Pickering, North Yorkshire, YO18 7AJ.

Refunds will be made by second class post within ten days of application and will be made to You using the same means as used for the Ticket purchase (save that for any cash purchases refunds will be made by cheque.) It is Your responsibility to inform Us of any change in Your contact address, telephone number or email address provided at the time of ordering.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.

No charge will be made for cancellation or amendment if by the date the request is made Cancellation of the Visit has been confirmed.

Personal arrangements such as travel and accommodation arranged by You or Passengers are at Your or their risk.

The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Visit or non-appearance of Tornado on any service.

Meanings

You means the person purchasing tickets and Your shall be interpreted accordingly.

We and Us means the North York Moors Historical Railway Trust Limited (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”)

Ticket(s) means the purchased permit to travel on a specified Journey or Journeys.

Journey means a one-way train ride over the full length of the North Yorkshire Moors Railway operating between Pickering and Grosmont and Journeys should be interpreted accordingly.

Passenger(s) means someone with a valid Ticket for the relevant Journey.

Cancellation of the Visit means that Tornado is unable for whatever reason to arrive on The NYMR’s railway. Once Tornado has arrived on the NYMR’s railway any non-appearance due to its being declared unfit to run is NOT Cancellation of the Visit.

Limitation of Liability

We shall not be liable for any indirect or consequential loss or expense from any cause including Cancellation of the Visit or shall We have any liability arising from any cause beyond our reasonable control.

The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets, the making of Journeys and visiting NYMR premises except to the extent that such exclusion is prohibited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.