Terms & Conditions Non-Stop Services

  • Non-Stop services operate from Pickering to Whitby.
    Service 1 departs Pickering at 09:20 - Departs Whitby at 14:00. Allows approx. 3 hours to explore Whitby.
    Service 2 departs Pickering at 12:00 - Departs Whitby at 16:30. Allows approx. 2.45 hours to explore Whitby. 
    These are return services, which will last approx. 60 minutes.
  • Services are pre-book only. Compartments (max 6 people), Family (max 4 people), Duo (min 2 people) & Single (1 person).  Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap. 
  • Dogs are allowed on these services and must be kept on a lead at all times. Dogs are also not allowed on the seats within the carriages. 
  • Unfortunately, you will not be able to visit the following areas at this time: All Facilities at Levisham, Goathland and Grosmont. 
  • Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.  
  • Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time.
  • Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.
  • Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here.
  • NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Discounts

  • Members (Standard, Life, Premier Life, Premier First & Shareholders)Tickets are available on both services, with a limited capacity. You must pre-book in advance. You will need to enter your Membership ID when booking. 
  • Gift Vouchers & Outstanding Bookings: If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. 
  • Discounted Tickets: Interrail/HRA - 50% (Adult), ATOC/RST - 75% (Adult/Child) can be booked via Customer Service Team.
  • Carer Tickets: These can be booked via the Customer Service team. Carer is eligible for free travel when accompanying a full paying Blue Badge Holder. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat. 
  • Customer Services can be contacted on 01751 472508 or [email protected]

Covid 19 Control measure

  • We have introduced one-way systems at both Pickering to ensure passengers can socially distance.
  • Please be prepared to make all payments contact free by card when purchasing any catering or retail products.
  • Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service.
  • Hand Sanitisers will be available.
  • Limited availability of refreshments. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products.
  • We will be asking passengers to maintain social distancing whilst using our facilities. There will be no onboard Toilets available.
  • Unfortunately, you will not be able to visit the following areas at this time: Pickering Tea Room & Gift Shop, All Facilities at Levisham & Goathland and Grosmont Gift Shop.

Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020

Refunds and Cancellation

  • Due to services being pre-booked we won’t be able to amend your booking once purchased.
  • If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable. 
  • If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
  • In the event we are unable to operate a service we will provide a full refund.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Updated: 24/08/2020