Santa Specials - Terms & Conditions 2024

All Services Depart From Pickering Station (YO18 7AJ)

  • Service Dates: 30 November and 1, 7, 8, 14, 15, 20, 21, 22, 23 & 24 December 2024.

  • Departure Times: 09:30, 11:00, 12:30, 14:30, 16:00 and 17:30 (18:00 and 19:30 on Friday 20 December 2024 only) lasting approximately 60 minutes per fixed round trip.

  • Please remember that your Booking Confirmation is your travel ticket, so you will need to bring a printed or electronic (preferred) copy on the day of travel.

  • A child ticket is valid for children aged from 1 to 15 years old. An adult is for people aged 16 years old or older. Those aged up to 1 year old can travel on the service free of charge on the lap of a parent or guardian; a seat and gift will not be provided, however, if you would like to provide a present, we will ask Santa and his helpers to hand this out for your baby.

  • A child ticket consists of a journey on board the Santa Specials and a soft toy gift for each child.

  • Due to carriage restrictions, we are unable to accommodate pushchairs onboard the Santa Special services, please leave them in your vehicle.

  • Santa Special services operate from Pickering to Levisham. This is a non-stop return journey, they will utilise a steam engine at one end of the train and a diesel locomotive at the other end.

  • The Santa Specials include a live actor in each carriage with Santa visiting each child in their seat onboard the service.

  • You MUST ensure you arrive 45 minutes before the departure time. The NYMR cannot be held responsible for latecomers, those who turn up at the wrong station or arrive on the wrong day. No refunds will be given in these circumstances.

  • There is NO catering included with your ticket, however, the Pickering Station Tea Room (Platform 1) and the Christmas Emporium (Platform 2) will be open for refreshments for you to enjoy on the journey.

  • Apart from guide dogs/assistance dogs, no dogs or other pets are allowed in the carriages on Santa Special Services.

  • If you need to amend or alter your booking, there is an amendment charge of £5.00†.

  • No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive.

  • No other offers, including the Kids Go Free 2024 or the Annual Pass offer, can be used in for the Santa Special services.

  • Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. There is alternative parking in Pickering Town and with our neighbours, Platform 3. Different charges may apply.

  • We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Concessions for Carers and Disabled People.

  • Registered Adult or Child Carers, of a disabled/wheelchair user Santa Special passenger can have a free ticket, but the standard Santa Special service fare applies to the disabled/wheelchair user passenger, both adults and children. Passengers who book a free Carers ticket online must present one of the following forms of ID for their disabled/wheelchair user passenger if requested by our Welcome Hosts: Personal Independence Payment (PIP) document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.

  • Companions, who are not a registered carer, of a wheelchair user Santa Special passenger, may also book to sit in the Fuss Free access areas, additional fares apply (dependant on the Santa Special Base Rate), please contact our Customer Services Team on 01751 472508 09.30 - 15.00 Monday to Saturday to discuss and book.

  • Disabled Parking is available (charges do not apply on NYMR property, however spaces are very limited) - more details can be found nymr.co.uk/access

Price and Payment

  • Payment must be made in pounds sterling. Quoted prices are for Santa Specials Only. All Santa Special services tickets must be booked in advance.

  • Service Dates: 30/11/2024 and 01/12/2024 - Santa Specials Base Fare £29.50
  • Service Dates: 07/12/2024, 08/12/2024, 14/12/2024, 15/12/2024 and 20/12/2024 - Santa Specials Base Fare £34.50
  • Service Dates: 21/12/2024, 22/12/2024, 23/12/2024, 24/12/2024 and 25/12/2024 - Santa Specials Base Fare £39.50

  • Early bird booking discounts are available online:

     Bookings made from 20/08/2024 to 30/09/2024 will receive a discount of 10% off. This discount will apply automatically for online bookings.
     Bookings made from 01/10/2024 to 31/10/2024 will receive a discount of 5% off. This discount will apply automatically for online bookings.

  • An Online Booking Confirmation will be e-mailed to You when We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for card payments.

Tickets

  • A valid Booking Confirmation at the appropriate Fares must be shown to travel on a Santa Special services Once full payment has been received an Online Confirmation will be emailed to You. You will need to produce Your Online Booking Confirmation on the day of Your visit. This can be a Home printed confirmation or shown via Mobile Phone or Tablet.

  • Please check Your Tickets on receipt and let Us know immediately if there is a mistake.

  • You MUST NOT re-sell or transfer Tickets/Online Booking Confirmation in the course of business. We reserve the right to treat any Ticket/Online Booking Confirmation as sold in the course of business if there is reasonable evidence to that effect, (such as where a purchaser offers several tickets/Online Booking Confirmations for resale at a price higher than their purchase price or where Tickets/Online Booking Confirmations are offered for sale on an online auction site.) Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package.

  • Any Ticket/Online Booking Confirmation obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket/Online Booking Confirmation shall be denied the facility of travelling on a Santa Special service Void tickets are NOT refundable.

Refunds and Cancellation

  • You may cancel your booking prior to travel subject to the following charges:

     21 days and over prior to visit - 100% refund via Cash/Card or Gift Card.
     14 - 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund.
     7 - 13 days prior to visit - 50% refund via Gift Card.
     Less than 7 days prior to visit - 0% refund.*

  • * Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

  • † Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies.

Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. Refunds will be made by the original payment method or gift card.

Condition relating to Cancellation, Amendment and Refunds

  • We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.

  • Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk. The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Santa Special service.

Meanings

  • You means the person purchasing tickets and Your shall be interpreted accordingly.

  • We and Us means the North Yorkshire Moors Railway Trust (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”)

  • Ticket(s) / Online Booking Confirmation means the purchased permit to travel on a specified Santa Special service.

  • Passenger(s) means someone with a valid Ticket for the relevant Santa Special service.

Limitation of Liability

  • We shall not be liable for any indirect or consequential loss or expense from any cause nor shall We have any liability arising from any cause beyond our reasonable control.

  • The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets/Online Booking Confirmation, travelling on the Santa Special service and visiting NYMR premises except as specified in these Conditions or to the extent that such exclusion is prohibited by Law.

Law

  • Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Court.

 Updated:20/08/2024