Terms & Conditions Santa's ReImagined

  • Santa's ReImagined is a Pickering only departure. This service is non-stop from Pickering to Levisham return.
  • Services depart Pickering at 09:15, 11:15, 13:15 and 15:15. Your booking includes Interaction with Santa's Elves, Photo Opportunity, Decorated Station and Compartments, Quality Present and Snow Bound Express Newspaper.
  • We request passengers who have included a free Carer within their party to please produce one of the following forms of ID if requested: Please bring relevant proof of entitlement such as a blue badge, or a Personal Independence Payments letter (issued by the DWP benefit office).
  • Children aged under 12 months can travel for free but will not receive a present. Children aged 1-2 and 3-15 will all receive an age appropriate present.
  • These services do not include refreshments.
  • Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 30 minutes before the departure time.
  • Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.
  • Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked compartment. Passengers travelling with pushchairs can access the train via the Guards Van and store here pending availability.
  • Dogs are not allowed to travel on Santa's ReImagined services other than assistance dogs.
  • NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Covid 19 Control measure

  • We request all passengers adhere to the current government advice regarding Covid-19.
  • Passengers must wear a face covering on platforms and busy areas.
  • We have introduced a one-way system at Pickering to ensure passengers can socially distance.
  • Please be prepared to make all payments contact free by card when purchasing any catering or retail products.
  • Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service.
  • Hand Sanitisers will be available.
  • We will be asking passengers to maintain social distancing whilst using our facilities.

Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020

Cancellations due to Covid-19

  • If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
  • In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Cancellations and Refunds

  • Due to services being pre-booked we may be able to amend your booking once purchased, pending availability.
  • In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.
  • You may cancel a Ticket prior to travel subject to the following charges:
    • Over 21 days prior visit (100% refund via Cash/Card or Gift Card).
    • 7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund).
    • Under 7 days prior visit (0% refund).