Pullman Dining T&Cs from March 2019

Menus for Pullman Tea and Afternoon Tea services are fixed but for all other Pullman Services you must let us know need to know your menu choices at least 4 weeks in advance.  It’s best if tell Us when booking but, up to the deadline you can chose your menu and wine choice via Customer Services (01751 473508).  After that your choice may be unavailable. Payment for pre-ordered wine should be made on the day of travel.

The child fare (available for Pullman lunchtime services only) applies to children aged from 5 to 13 years old at date of travel. Children 14 years and older will be charged the adult fare. Unfortunately, health and safety limitations mean We cannot accommodate children less than 4 years old on Pullman services. 

Subject to availability the private Coupe dining rooms seating 4 may be booked in coaches Opal and Robin at no extra cost. 

Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on our Pullman Services.

Our heritage Pullman dining carriages were built with narrow doors and gangways that cannot realistically be adapted to facilitate wheelchair users. We regret that We cannot accommodate passengers on Pullman Services unless they can walk to their seats. For further information please email [email protected]

Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services.  If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over Our railway.

Other NYMR services may be operating alongside Pullman Services. Tickets for Pullman Services are NOT valid for such other services.

The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages from time to time if the normal Pullman carriages need maintenance or overhaul.  We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service.

Price and Payment

Tickets will not be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for debit / credit card payments.

Tickets

A valid Ticket (Printed Online NYMR Booking Confirmation or Ticket) must be shown for a Passenger to travel on a Pullman Service.

Tickets for bookings made via telephone through NYMR Customer Service Department will be posted via second class mail to Your address as notified to Us.  We will not post Tickets separately to other Passengers covered by Your booking. Once full payment has been received an Online Confirmation will be e-mailed to You.  You are responsible for printing the online confirmation and for ensuring that a printed Confirmation or Ticket for Passenger covered by the booking is available for inspection on the booked Pullman Service.  

If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00 per Ticket.

Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake. Email [email protected]

We will not be responsible for Tickets that are lost or stolen after dispatch. If this should happen, let Us know and We may be able to issue duplicates at our discretion.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bona fide tour or coach operator including Tickets as part of a package).

Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling and dining on a Pullman Service.

Void tickets are NOT refundable.

Cancellation

You may cancel a Ticket prior to travel subject to the following charges:

  • Over 21 days prior to the booked Pullman Service (100% refund via Cash/Card or Gift Card).
  • 7 – 20 days prior to the booked Pullman Service (100% refund via Gift Card OR 50% Cash/Card refund).
  • Less than 7 days prior to the booked Pullman Service (50% refund via Gift Card).

Of course, things can go wrong and there may be unforeseen reasons why Passengers cannot travel.  We will treat any genuine reasons outside You of Your Passengers control sympathetically.  Please speak to Customer Services on 01751 472508 for exceptional circumstances.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by You or Your Passengers are at Your or their risk. You and Your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service.

Meanings

“You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly.

“We” and “Us” means North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. NYMR”

“Fare(s) means the pre-paid charges per person for travel on Pullman Services.

“Passenger(s)” means someone booked on to the relevant Pullman Service.

“Pullman Service(s)” means an advertised NYMR public train service including the provision of specified catering services.

“Ticket(s)” means the On Line NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service.

Limitation of Liability

Neither We nor our parent Charity, the North York Moors Historical Railway Trust Limited, shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our parent Charity exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the Charity’s premises except to for the extent that any claim results directly from Our or the Charity’s negligence or to the extent such exclusion may otherwise be prohibited or limited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

*Updated 7.12.218