No. 70000 Britannia Terms and Conditions 2024

Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect your statutory rights as a consumer.

Britannia services will operate nonstop between Pickering and Grosmont. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby.

There is limited seating for people with restricted mobility. If any potential Passenger requires wheelchair/ mobility scooter access please visit for information.

Please ensure you arrive in good time for the scheduled journey, allowing extra travel time in bad weather and time to park.

If Passengers miss the booked Journey because of bad weather, traffic hold ups or similar causes, we will attempt to accommodate them on another train, but this will be subject to availability of spare seating and cannot be guaranteed.

We reserve the right to suspend, reschedule or cancel Britannia services if operational circumstances or safety make this necessary.

Tickets issued for a Journey are for a booked service and have seat-allocated outbound and return journeys. 

Price and Payment

Payment must be made in pounds sterling. Quoted prices are for Journeys hauled by Britannia. PLEASE NOTE that the appearance of Britannia on any Journey cannot be guaranteed and is subject to the Locomotive’s fitness to run which is checked daily. If Britannia is unavailable We will do our best to provide an alternative Locomotive.

No Tickets will be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for debit / credit card payments.

Member Tickets are only valid on the day of travel when accompanied by an in date NYMR Trust membership pass. Unlimited Annual Pass and Membership Tickets are accepted, no other promotions apply.


Please bring a copy of your Booking Confirmation, either on a mobile device (preferred) or printed out to show at the Booking Office on Platform 1 at Pickering Station, please allow plenty of time to collect your tickets. You will then be given your tickets for the train and if you have paid full price for your tickets, your 12 months Unlimited Annual Pass code.

Members should bring their membership card on the day of travel.

Unlimited Annual Passes are non transferable and proof of ID maybe required for your return visit. Mis-use of return visit voucher may result in cancellation.

Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake. If you have not received you Booking Confirmation, please check your email Spam/Junk folders before contacting Customer Services.

We will not be responsible for Tickets that are lost or stolen. If this should happen, let Us know and We may be able to issue duplicates at our discretion.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bona fide tour or coach operator including Tickets as part of a package").

Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling on a Journey.

Void tickets are NOT refundable.

Condition relating to Cancellation, Amendment and Refunds

General Terms & Conditions apply.

NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Visit or non-appearance of Britannia on any service.


You means the person purchasing tickets and Your shall be interpreted accordingly.

We and Us means NYMR PLC (registered number) registered office, 12 Park Street, Pickering, North Yorkshire YO18 7AJ.

Ticket(s) means the purchased permit to travel on a specified Journey or Journeys.

Passenger(s) means someone with a valid Ticket for the relevant Journey.

Limitation of Liability

Neither we nor our parent Charity, the North Yorkshire Moors Railway Trust shall be liable for any indirect or consequential loss or expense from any cause including Cancellation of the Visit nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We exclude liability to You and Passengers arising out of or in connection with the purchase of Tickets, the making of Journeys and visiting the Charity’s premises except to the extent that such exclusion is prohibited by Law.


Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.