When you make a standard services online booking you will receive a Booking Confirmation email with details of your visit, this is NOT your travel ticket. On you visit date, please show this email at the departure station Booking Office to receive your tickets to travel on the train. You don’t need to print your Booking Confirmation - just make sure we can see your email clearly on your mobile device upon arrival.

If you have not received your Booking Confirmation email, please check the email spam folder as they are sometimes directed there, alternatively please visit Customer Services on Platform 1 at Pickering Station or a Booking Office at any other station.