The North Yorkshire Moors Railway is looking for enthusiastic and dedicated Customer Service Volunteers!

Ask yourself these questions:

  • Do you understand the importance of delivering exceptional customer service?
  • Do you like working in a fast-paced environment?
  • Are you able to help passengers create memorable experiences?

The railway is a not-for profit charitable organisation run as part of the local community. Day to day operation is carried out by volunteers with railway operations and business experience. A core team of paid staff together with approximately 100 full time staff and 50 seasonal staff, plan and operate the train service and work steadily to improve the quality of the infrastructure, the railway vehicles and experience to our visitors travelling on the railway.

Can you deliver exceptional customer service? Would you like to join the team at Pickering Station - join us! 

The Role:

As a Customer Service Volunteer, you will be working as part of a team to deliver an exceptional standard of customer Service in a professional and efficient manner. This is an exciting, fast paced environment which will enable volunteers to learn new skills, meet new friends and be part of the day to day running of a heritage railway.


  • Deal directly with customers either by telephone, electronically or face to face.
  • Assist with customer enquiries.
  • Handle and resolve customer complaints.
  • Provide passengers with information on the timetable, fares and other services. 

Who we're looking for:

  • Someone who is IT savvy.
  • A natural ability to talk to customers.
  • A positive can-do attitude.
  • A team player.
  • Willingness to learn.

Are you a natural when it comes to talking to customers? What are you waiting for - if you are interested, please email [email protected], or telephone 01751 473799 ext *232