Speciality Services T&Cs Expand Guests must be over 18 years old to travel on this service, if you are lucky enough to look under 25 we will require ID before serving your first drink. You will be travelling with up to 18 other pre-booked guests. Comfortable seating is supplied, however, this will not be accompanied by a table for each person. Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on the Great Western Saloon services. Please advise our Customer Services Team in advance. Our heritage Pullman Dining carriages were built with narrow doors and gangways that cannot realistically be adapted for wheelchair users or those requiring mobility aids such as scooters and walking frames. We regret that we cannot accommodate passengers on our Charter service unless they can walk to their seats unaided. For further information email [email protected]. Carer Discounts are not available on Dining Services. For further information email [email protected] Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given. Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway. No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice. Other NYMR services may be operating alongside Pullman Services. Tickets for Pullman Services are NOT valid for such other services. The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service. Price and Payment Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments. Tickets A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service. Please check Your Ticket(s) on receipt. Pullman Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected] You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package) Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service. Void tickets are NOT refundable. Cancellation You may cancel a booking subject to the following charges: • 21 days and over prior to visit- 100% refund via Cash/Card or Gift Card• 14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund• 7 to 13 days prior to visit- 50% refund via gift card • Less than 7 days prior to visit – 0% refund Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception. Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. Condition relating to Cancellation, Amendment and Refunds Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies. A £5 admin fee per time for any booking amendments. We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you. Refunds will be made by the original payment method or gift card. Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow. Meanings “You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly. “We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388. “We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.” “Fare(s)" means the pre-paid charges per person for travel and dining on Pullman Services. “Passenger(s)” means someone booked on to the relevant Pullman Service. “Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services. “Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service. Limitation of Liability Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control. We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 24/01/2024
#NYMRPhotoFriday Photo Competition T&Cs Expand 1 - The promoter is: North Yorkshire Moors Railway, 12 Park Street, Pickering, North Yorkshire, YO18 7AJ. 2 - The competition is open to residents of the United Kingdom aged 18 years or over except employees of North Yorkshire Moors Railway and their close relatives and anyone otherwise connected with the organisation or judging of the competition. 3 - There is no entry fee and no purchase necessary to enter this competition. 4 - By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions. 5 - Route to entry for the competition is via tagging an image of anything NYMR related on Facebook or Instagram with the hashtag #NYMRPhotoFriday. 6 - Multiple entries will be accepted per person. 7 - Closing date for entries will be the final Friday of each month during 2024. 8 - No responsibility can be accepted for entries not received for whatever reason. 9 - The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 10 - The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 11 - The prizes are as follows: Every month in 2024 one submitter of a photograph tagged with the hashtag #NYMRPhotoFriday will win a pair of Adult Tickets with 12 months of revisits from the date of winning to the North Yorkshire Moors Railway. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 12 - Winner will be chosen by the NYMR Social Media Team, from all entries received that month. 13 - The winner will be notified by Direct Message from an official NYMR Social Media account (@northyorkshiremoorsrailway on Instagram/Facebook) within 5 days of the closing date. The winner will only ever be contacted by North Yorkshire Moors Railway. If the winner cannot be contacted or do not claim the prize within 5 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 14 - The NYMR will notify the winner when and where the prize can be is delivered. 15 - The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 16 - By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions. 17 - The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England]. 18 - The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 19 - Each winner’s name will be available 28 days after closing date by emailing the following address: [email protected] 20 - Entry into the competition will be deemed as acceptance of these terms and conditions. 21 - This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, X/Twitter or any other Social Network. You are providing your information to North Yorkshire Moors Railway and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at Privacy Policy | North Yorkshire Moors Railway - NYMR 21/12/2023
Charters T&Cs Expand Great Western Saloon Charter Services have a fixed buffet menu. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service. We regret that we cannot safely accommodate children under 5 years old on our Charter Services. Children aged 5+ at date of travel are counted within the maximum of 18 people. Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Charter Services. If you wish to bring your own alcoholic drinks, a corkage fee applies, please email [email protected] with your request. Unfortunately, due to Food Hygiene Regulations we are not able to allow for any remaining food to be removed by you when you leave the Charter. Are you celebrating a special occasion? If so, please speak to a member of staff before decorating the carriage, noting that due to the heritage nature of the carriage we are unable to stick/pin anything to the interior. In the event of an emergency the Train Guard will clearly instruct you what to do. As the Great Western Saloon is a heritage carriage, it is not possible to use a wheelchair inside. All customers must be able to walk to their seats. Carer Discounts are not available on Charter Services. For further information email [email protected] Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given. Charter Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Charter Fare as is attributable to travel over our railway. No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice. Other NYMR services may be operating alongside Charter Services. Tickets for Charter Services are NOT valid for such other services. Price and Payment You will be required to make a 50% Deposit at the point booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. Your booking is not complete until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments. Tickets A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection before guests can board the Charter Service. Please check Your Ticket(s) on receipt. Charter Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected] You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package) Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Charter Service. Void tickets are NOT refundable. Cancellation You may cancel a booking subject to the following charges: 21 days and over prior to visit - 100% refund via Cash/Card or Gift Card 14 to 20 days prior to visit - 100% refund via Gift Card OR 50% Cash/Card refund 7 to 13 days prior to visit - 50% refund via gift card Less than 7 days prior to visit - 0% refund Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception. Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. Condition relating to Cancellation, Amendment and Refunds Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies. A £5 admin fee per time for any booking amendments. We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you. Refunds will be made by the original payment method or gift card. Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow. Meanings “You” means the person buying Charter Services and “Your” and “Us” shall be interpreted accordingly. “We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388. “We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.” “Fare(s)" means the pre-paid charges per person for travel and dining on Charter Services. “Passenger(s)” means someone booked on to the relevant Charter Service. “Charter Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services. “Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Charter Service. Limitation of Liability Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Charter Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control. We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Charter Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 07/02/2024
Accessibility: Concessions for Carers and Disabled People T&Cs Expand Concessions for Carers and Disabled People We appreciate that disabilities are not just visible but also hidden so our policy admits the necessary companion, or carer, of a disabled visitor free of charge on standard services, when the full fare is paid by the disabled visitor (if the disabled visitor is under 16 years old, our Kids Go Free in 2024 offer will still apply, meaning that an adult carer accompanying a disabled child, aged up to 15 years old, will both travel free of charge). We are unable to offer a free carer ticket against any other vouchers or offers that are currently available. We request customers who have purchased a free Carer ticket online to carry one of the following forms of ID when travelling on board services and to produce when asked to show your tickets by the guard: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Nimbus Access Card, Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. If you have any questions please get in touch via Contact Form, [email protected] or 07151 472508 Lines are open 10.00–14.00 Mon to Fri. For further information on accessibility visit our accessibility page
General T&Cs Expand General T&Cs ApplicationThese General Terms and Conditions apply to bookings on the North Yorkshire Moors Railway including ancillary services such as car parking provision. NYMR provides rail transport under statutory Bye-Laws and purchasing a Ticket or other service from the NYMR involves acceptance of these Conditions by the purchaser and on behalf of all other persons for whom the Tickets or service are purchased. MeaningsNYMR means North Yorkshire Moors Railway Enterprises PLC, whose registered office is at 12 Park Street, Pickering, North Yorkshire YO18 7AJ. NYMR is a controlled subsidiary of the North Yorkshire Moors Railway Trust Limited, registered charity Number 501388 whose registered office is at the same address. Passenger(s) means the person(s) permitted to travel on NYMR services following issue of a Ticket. Fare Table means the table of published NYMR Ticket prices applicable to the date(s) of travel or published fares for Special Service Tickets as applicable. Ticket(s) means an official NYMR card or paper ticket evidencing authority to travel on the NYMR services for which it is valid. Timetable means the scheduled timings for NYMR train services as published from time to time. Gala means dates specified as such in the Timetable when additional services and/or guest locomotives are scheduled to operate. Special Events means dates specified as such in the Timetable where additional attractions are provided at NYMR stations or services are hauled by celebrity guest locomotives for which a Specific Service Ticket is required. Group(s) means 20 or more Passengers travelling together. Specific Service Ticket means a Ticket valid for travel only on the NYMR train service(s) specified on the Ticket, Pullman dining trains, other catering trains, wedding parties, saloon charters, pre- booked Group(s), Santa services and pre -booked seating on Special Event services. (1) Tickets 1.1 Each Ticket is issued subject to the payment of the relevant published fare, these general terms and conditions and the NYMR Bye-Laws which can be inspected at NYMR Booking Offices.1.2 Everyone travelling on NYMR trains must be covered by a valid Ticket or other travel permit for their journey.1.3 Tickets must not be resold.1.4 Unlimited Annual Pass is valid for 12 months from the first date of travel. Usage of Unlimited Annual Pass requires dated tickets to be collected from the booking office and are only valid for day of issue. Other travel tickets (not Unlimited Annual Pass) are only valid for the date specified on the face of the Ticket.1.5 Tickets are NOT valid for travel on services provided by another operator over the same route.1.6 Tickets are issued for standard class only. Upgrade to First Class, where available, requires the payment of a supplementary charge.1.7 Tickets may be purchased online in advance, at NYMR Station Booking Offices and, apart from Specific Service Tickets, from on board NYMR travelling Ticket inspectors.1.8 Bookings made via nymr.co.uk will receive an email confirmation which must be validated and exchanged for Tickets at a Booking Office on your day of travel.1.9 Your email confirmation is not a valid travel ticket.1.10 Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date, cannot be transferred to another user and are NON-REFUNDABLE. (2) Timetabled Services 2.1 The issue of Tickets does not imply that a timetabled service will run or, unless it is a Specific Service Ticket that sufficient seats will be available for all Passengers intending to travel. Standard service tickets are sold via NYMR.co.uk/book-tickets and on a “turn up and go“ basis. Capacity management is capped per day not on individual services. Accordingly NYMR shall not be liable for failure to carry a Passenger on a standard service train if there is insufficient accommodation.2.2 If there is insufficient seating accommodation in standard class the Guard of the train may authorise Passengers to occupy First Class seating without payment of the normal supplementary fare. Unless and until such authorisation is given the First Class supplement is payable.2.3 NYMR is responsible for providing travel for the journey covered by a valid Ticket but may substitute road transport if operational problems occur.2.4 Apart from Specific Service Tickets, or unless otherwise specified, Tickets may be used on any timetabled standard daily service on the day(s) for which they are valid.2.5 NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.2.6 NYMR may for safety or operational reasons, including delays or disruption to services caused by another operator or for any other causes outside its reasonable control: a) Suspend or discontinue the issue of Tickets, and;b) Dispatch trains from stations before the arrival of connecting services, and;c) Withdraw all services from any station, and;d) Discontinue the running of trains, however NYMR will then take all reasonable measures to facilitate completion of Passengers’ journeys including, in the case of Passengers holding return or day rover Tickets, their return to their point of original departure whether by rail or other means of transport. (3) Standard Discounts 3.1 Age related discounts on NYMR published fares depend on age at the date of travel and are:Child 0 to 15 years old inclusive: Travel Free3.2 NYMR Member discount (subject to production of membership card): 50% discount on Full line fare only. 50% discount does not apply for the Unlimited Annual Pass.3.3 Rail Staff Travel discounts for employees or members of the Rail Delivery Group (formally ATOC) subject to production of photo card: 75% discount.3.4 Group Travel discount: 3.5 Wheelchair users and Carer Tickets: These can be booked online and you will be an issued with a free ticket for your carer when you purchase a standard ticket.3.6 Dogs assisting Passengers with disabilities requiring their use: Free (4) Gala and Special Event Fares Higher Ticket prices may be payable for;a) some journeys, at the prices specified, during Galas and Special Events on dates designated as such in the current Timetable, and;b) Specific Service Tickets. (5) Unlimited Annual Pass 5.1 Passengers who have bought an Unlimited Annual Pass online, must collect tickets from a Booking Office on the day of travel.5.2 For those who choose not to book online, a limited number of tickets are available on the day subject to availability, from our Booking Offices.5.3 To use an Unlimited Annual Pass for a return visit please go to a booking office with your Unlimited Annual Pass receipt, or email, to validate for a day ticket. Alternatively, you can book online with your Unlimited Pass receipt, or email, using your unique code. Simply select your day of travel and ticket type before entering your unique ID Code on your confirmation/receipt. You will still need to collect your travel tickets from a booking office, on the day of travel.5.4 Unlimited Annual Pass does not include designated seat selection, but a right to travel on specified day.5.5 Unlimited Annual Pass not valid for Pullman Dining Services, Charters, Experiences and Courses and Special Events (Unless Specified).5.6 Unlimited Annual Pass holders will still be required to pay a supplement to travel in First Class Seating and cannot be pre booked.5.7 Unlimited Annual Passes are non transferable and proof of ID maybe required for your return visit. Mis-use of return visit voucher may result in cancellation. (6) Shorter Journeys – Up to Two Stops 6.1 Shorter journey tickets may only be purchased from booking offices on the day on travel.6.2 Shorter journeys tickets are returns only and valid for up two stops. (7) Travel Beyond Destination A Passenger using a Ticket for any station beyond that for which it is valid will be liable to pay the difference between the price paid for the Ticket and the appropriate fare for the journey actually undertaken. (8) Passengers’ Responsibilities 8.1 Passengers should examine their Tickets and any change given as soon as possible after issue. NYMR may not accept liability for any mistakes that are not drawn to its attention promptly.8.2 Passengers holding an Unlimited Pass Tickets must check the Timetable operating on the date of travel to make sure that trains are scheduled that will enable them to complete their intended journey.8.3 Passengers must retain their Tickets so that they are available for inspection. Any passenger who cannot produce a valid Ticket may be treated as having boarded the train without one.8.4 Passengers must take care of their Unlimited Pass Return Receipt. Any which become illegible through mutilation or any other cause will cease to be valid. Lost or mislaid Tickets will not be replaced and will not entitle the Passenger to a refund or other compensation.8.5 NYMR may refuse access to its trains or premises to anyone who appears to be drunk, disorderly, under the influence of drugs or is behaving in an offensive or abusive manner. In that event NYMR shall not be liable for any refund or compensation nor for facilitating that person’s completion of their journey. (9) Refunds and Compensation 9.1 The NYMR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not the NYMR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not transport to a precise Timetable.9.2 If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, or the train is cancelled, unused Tickets may be returned to the NYMR Ticket Office where they were purchased and a full refund (This does not include the usage of the Unlimited Annual Pass) of the price paid for travel will be given. Refunds for the non-travel elements of Specific Service Tickets are subject to the special conditions applicable to such services. 9.3 If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within the NYMR’s reasonable control then the following compensation may be claimed. Non Unlimited Annual Pass Tickets Delay of up to 45 minutes: NILDelay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to travel on the delayed service.Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to travel on the delayed service. Unlimited Annual Pass Tickets - Only valid on first date of usage, not on repeat visits. Delay of up to 45 minutes: NILDelay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to travel on the delayed service.Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to travel on the delayed service. 9.4 Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.9.5 No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa).9.6 For Specific Service Tickets involving the appearance of a celebrity locomotive a full refund of the travel element of Tickets will be given if the locomotive fails to arrive on the NYMR in operable condition. If, having arrived, it fails to appear on a service to which a Specific Service Ticket applies the compensation payable will be limited to the difference in price between the travel element of the Specific Service Ticket and the normal fare as shown in the Fare Table for the same journey.9.6 Refunds and compensation will be paid by the same means as were used to purchase the relevant Ticket, i.e. where a charge or credit card was used a credit voucher will be issued using the same card. Cash will only be payable if the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refunds or compensation.9.7 Any refund requested will void you Unlimited Annual Pass return visit voucher. (10) Access for people with Disabilities 10.1 NYMR is committed to ensuring that people with disabilities enjoy equal access to its services and facilities. However making adaptations can be hard to reconcile with NYMR’s charitable duty to conserve heritage. Some services and facilities are currently unavailable to those with restricted mobility. NYMR will use all reasonable endeavours compatible with its charitable objects to remove or overcome such restrictions.10.2 Carriages specifically designed to accommodate wheelchairs and similar mobility aids are being introduced but during the period of their conversion no warranty is given that such facilities will be available universally.10.3 Passengers with disabilities are advised to check our online station access guides prior to arrival to help you plan your journey. Please visit nymr.co.uk/access (11) Animals, Luggage Personal Possessions, Bicycles, Pushchairs and Personal Mobility Scooters 11.1 Passenger’s hand luggage may be carried without extra charge provided it causes no inconvenience to other Passengers and can be stored on an overhead luggage rack.11.2 Dogs may be carried subject to payment of the appropriate Fare but are NOT permitted in First Class accommodation and in catering vehicles such as Pullman dining and Buffet cars. (This restriction does not apply to Dogs assisting passengers with disabilities.) Dogs must remain on the floor of coaches and are NOT permitted on seats in any circumstances. If a Dog is so large that it is blocking an aisle the NYMR on train Guard may require that for safety it is carried in the Guard’s van on the train. Dogs must be up to date with their inoculations. Dogs must be kept on a lead at all times and under strict control. Dogs must not be allowed to defecate anywhere and any incidents should be cleared away by their owners. If a Dog is causing unnecessary disruption (including, but not limited to, biting, barking, or fighting with another Dog etc.) the Guard/Station Foreman may request that for the safety of our Passengers, Staff & Volunteers, the Dog is refused travel onboard our services and/or asked to leave NYMR premises.11.3 Other animals are NOT permitted on NYMR trains.11.4 Bicycles may be carried in the Guard’s van subject to payment of the appropriate Fare.11.5 Children’s Pushchairs may be carried without charge but ONLY in the Guard’s van on the train. Pushchairs, whether or not of the foldable type, must NOT be carried in seating accommodation including coach aisles and vestibules.11.6 Small Personal Mobility Scooters and wheelchairs may be carried in the Guard’s van on trains without charge. A Small Personal Mobility Scooter is an electrically powered one not exceeding the following dimensions: 110cm length, 90cm height, 55cm width.11.7 Petrol or diesel powered vehicles such as motor cycles and quad bikes cannot be carried under any circumstances. (12) Car Parking 12.1 Passengers’ motor vehicles may be parked in NYMR controlled car parks subject to availability of marked spaces and payment of the parking charges displayed at the site.12.2 Only vehicles capable of fitting within marked spaces may be parked. Caravans and vehicles with a Maximum Gross Weight in excess of 3.5 Tonnes are NOT permitted.12.3 NYMR does not undertake to provide a secure or attended car park. Motor vehicles are parked at the owner’s/driver’s risk. (13) Limitation of Liability 13.1 NYMR does not exclude or limit liability to Passengers for death or personal injury resulting from its negligence including that of personnel under its control.13.2 In addition to any specific limitations specified in these General Conditions NYMR shall not be liable to Passengers for any indirect or consequential loss however caused. (14) Law and Dispute Resolution 14.1 Contracts to which these conditions apply shall be subject exclusively to English Law regardless of the location of the person(s) making the booking to which they apply.14.2 NYMR shall endeavour in good faith to resolve all consumer disputes.14.2 In respect of services over railway lines forming part of the national network to which NYMR is afforded access by Network Rail NYMR has agreed to facilitate Alternative Dispute Resolution (ADR) by the Rail Ombudsman whose address 1st Floor, Premier House, Argyle Way, Stevenage, Hertfordshire SG1 2AD.14.3 The scope of services that NYMR provides on these conditions is so wide that identifying a suitable provider of a comprehensive ADR service is problematic. In the event that disputes cannot be resolved using its own process NYMR will not withhold its consent unreasonably to participation in ADR using an Accredited ADR Provider nominated by the consumer. (15) Kid Go Free 15.1 Children must be accompanied with a responsible adult and supervised at all times during visit. Updated 27/02/24
British Film Institute Film Night & Q&A Session Expand Friday 23 September 6:00 pm - Learning Centre, Platform 2, Pickering Station Join Steve Foxton, Curator of Non-Fiction at the BFI National Archive, Tim Dunn, British railway historian and Chris Gilson & Tom Bright, Editor & Deputy Editor of Steam Railway Magazine who will be hosting a viewing evening, followed by a Q&A session. This is free to enter, with any donations made to the NYMR Trust at the end of the session, it is limited to a maximum of 40 visitors. Steam Railway Magazine will also be giving away a goody bag. Event duration approx. 90 minutes. TO BOOKReserve your Free Tickets from Customer Services, Platform 1, Pickering Station. Customer Services: [email protected] FILM PROGRAMMEConway Castle (1898) A Phantom Ride from the front of a locomotive arriving at Conway. Run time 2 minutes. The Kiss in the Tunnel (1899) The earliest screen kiss and one of the first films to use an edited sequence to tell a story. Run time 2 minutes. Pathways of Perfection (1937) Day and night, year in and year out, British railways serve the nation. Four famous named trains uphold a great tradition and provide a complete national transport service - swift, safe and comfortable. Run time 17 minutes. Elizabethan Express (1954) From Kings Cross to Edinburgh Waverley the Elizabethan covers the journey in 6 and a half hours, at the time the longest non-stop journey in the world to be timed at over 60 mph. This film captures the speed and excitement - a fine tribute to the top link drivers of Gresley’s mighty A4 locomotives. Run time 20 minutes. Let’s Go To Birmingham (1962) Paddington to Birmingham in five and a half minutes!(... or 960 mph!) Run time 6 minutes. Snow (1963) In September 1962 Geoffrey Jones set out to make a film about new technology on the railways, the winter of 62/63 changed his film to something rather different! Run time 8 minutes. Railways for Ever! (1970) Sir John Betjeman reminisces. His nostalgic verse and prose recall the great trains of old and look forward to railways for ever! Run time 7 minutes.
General Expand General We have a complimentary ticket policy for personal assistants. Some staff have disability awareness training.
Visual Expand Visual Glass doors have contrast markings. The walls and the doors have high colour contrast.
Level Access Expand Level Access The main entrance has level access. The ramp is permanent. There is level access from the main entrance to Whitby Station Ticket Office and Whitby Station Platform
When will the Timetable & Locomotive Allocations be available? Expand The Timetable is now available to download and will also be available on the day in the Annual Steam Gala event booklet. Please note, advanced published timetable is subject to change. Locomotive Allocations Locomotive Allocations are subject to change and without notice. Visit www.nymr.link/asg-locos for the latest details.
Is this a Day Rover Ticket? Expand Yes - The Annual Steam Gala Day Tickets allow you to hop-on and hop-off any available passenger service all day long.
Coach Parking & Drop Off Expand Coach Parking Pickering - Eastgate Car Park - https://nymr.link/xni Levisham - No access available Goathland - Village Car Park - https://nymr.link/2ne Grosmont - Village Car Park - https://nymr.link/pkb Whitby - Coach Park - https://nymr.link/0k5 Coach Drop Off (walk time to station) Pickering - The Ropery (2 mins) - https://nymr.link/os3 Levisham - No access available Goathland - Village Car Park (4 mins) - https://nymr.link/2ne Grosmont - Village Car Park (1 min) - https://nymr.link/pkb Whitby - Langborne Road (2 mins) - https://nymr.link/pim
Promotions T&Cs Expand Members All Member discounts are valid on all services, subject to availability. We recommend you pre-book in advance and you will need to enter your Valid Membership Number (found on the back of your Membership Card) when booking. Gift Vouchers If you have been issued a Gift Voucher with a PIN (found on the receipt), you can redeem these on our services online in full or part-payment. If you do not have a PIN, please contact our Customer Service Team for advice. Complimentary Tickets and Vouchers Can only be redeemed on the day of travel at the Booking Offices. Subject to availability. Fuss Free Tickets Our Fuss Free tickets include space for 1x Adult/Child wheelchair user and fold-down seats for up to two accompanying carers/guests. Carer Tickets These can be booked online, and you will be issued with a free ticket for your carer when you purchase a standard ticket. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat. ATOC Cards 75% off services. Only bookable through the Booking Office on the day. Subject to availability. Priv tickets are not available on Pullman Services or Special Event Days. HRA Inter Rail Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or Pullman Dining trains. Shareholder Tickets Can be used but can only be validated on the day of travel at a Booking Office. Subject to availability. Not valid for Special Events or Pullman Dining trains. Local Residents Offer - YO18, YO21 & YO22 Residents that live locally to the North Yorkshire Moors Railway can purchase standard tickets at a privilege rate and save 50% off the original price. Terms and conditions apply: 1. Proof of residency in YO18, YO21 or YO22 area is required (Photographic ID preferred). 2. Offer applies to Day Return tickets only, NOT the Annual Pass Ticket. 3. The offer covers the bearer only and not their guests or visitors. 4. Only one travel ticket per valid ID shown. 5. NOT valid at Special events (i.e. Annual Steam Gala and Santa Specials). 6. Offer available on the day of travel only, from the departure station Booking Office (not available online and subject to availability). 7. Not valid for Group Bookings, Educational Visits, Pullman dining, Annual Membership, other NYMR tickets, or in conjunction with any other offer. 8. The offer is not transferable, assignable or redeemable for cash. 9. Offer valid until: 3/11/24. Esk Valley Railcard A Residents’ Railcard offers a third off Adult All Line Tickets. The Residents’ Railcard price is £10 for one year. Not valid at Special Events (i.e. Annual Steam Gala, Diesel Weekend, Light Spectacular and Santa Specials). If you live in the Hambleton, Scarborough or Ryedale Districts of North Yorkshire, or in the Boroughs of Middlesbrough, Redcar and Cleveland or Stockton, you are eligible for an Esk Valley Railcard. Activity Superstore Vouchers We are not part of the ‘Steam Train Experience’ as sold by the Activity Superstore and do not accept their vouchers at any of our booking offices. Please call their call centre on 0871 384 1800 if you have any queries. Gift Ideas for Two We are not part of the ‘Steam Train Experience’ as sold by Gift Ideas for 2 and do not accept their vouchers at any of our booking offices.
Why is No. 4498 Sir Nigel Gresley not going to Whitby? Expand The locomotive is not gauged for running in to Whitby Station.
2024 Pullman Dining Fares A table of the 2024 Pullman Dining Fares Expand You can now view our 2024 Pullman Dining Services. Moorlander Lunch Per Person £95 Private Coupe for 4 Only £399 Private Coupe for 4 with Drinks Package £415 Additional Seat Only* £45 *If you would prefer exclusive access to a table and do not wish to share with another booking, a supplement is payable for the number of additional seats required. Please add them to your booking accordingly. Not applicable for Coupes. No food included with an Additional Seat. Children (Aged 5-14 years old) receive unlimited soft drink refills during the journey. Updated 06/12/2022
Membership T&Cs Expand Here are the general Terms & Conditions of Membership of the North Yorkshire Moors Railway Trust. Administration 1. Each Membership is for a named or named individuals only and is not transferable or renewable by anyone else.2. A person can only have one Membership at any one time.3. Joint Memberships are for persons who are either married or in a civil partnership. All administrative contact and copy of MOORS LINE will be to the First Member.4. Membership starts on the day that we issue your Membership Card and expires on the last day of the same month in the appropriate renewal year e.g. if you join on 3rd April 2022 for one year then your Membership will expire on the 30th April 2023. Please allow 14 working days from your date of application to receipt of your Membership Card(s).5. We operate a rolling Membership renewal with a one month renewal grace period e.g. in the above example we will send you a reminder during the first week of April 2023 and, if you haven't renewed by the 31 May your Membership will lapse; If you renew between 1 and 31 May your Membership will still expire on 30 April 2023.6. You will be issued with (a) new Membership Card(s) at each renewal - these will show your Name, Membership Category and Number, the Expiry Date of your Membership and an identifying barcode.7. Membership Cards remain, at all times, the property of the Trust. Replacement Membership Cards can be provided by applying in writing to:Membership Administration, 12 Park Street, Pickering, YO18 7AJ. You must provide the following information: Your full Name & Address, together with a copy of a document which verifies this. There will be a £5.00 administration charge for each replacement Card and a target turnaround of 5 working days. 8. Membership does not convey any right to trespass on the railway beyond those areas providing public access.9. Membership Fees are not refundable.10. Membership of the Trust does not confer any rights or entitlement in respect of the Trust’s operating subsidiary. Annual General Meeting 1. We will contact you every year to invite you to our Annual General Meeting.2. We will provide you with access to the Trust’s Annual Report and our Financial Accounts.3. Every member aged 16 and over has a vote on resolutions properly tabled for the Trust’s Annual General Meeting and for appointments to its Board of Directors. These votes are conducted by means of a members’ postal ballot. Benefits All Membership benefits are at the discretion of the Trust Board and can be changed at any time. The current benefits are as follows: 1. One copy of the NYMR Quarterly magazine "MOORS LINE" per Membership (unless you tell us you don't want a copy).2. 50% discount on train tickets for all persons covered by the Membership except: a. pre-booked seating services b. already discounted tickets e.g. Family Tickets c. First Class travel upgrades d. travel in carriages with Pullman and other special on board catering services e. all Special Events already discounted tickets.3. Free travel for your dog and/or bicycle.4. Discounts on some NYMR Special Events tickets as published from time to time on the NYMR website and as published to you via your Contact Preferences.5. Exclusive Member offers and competitions as published from time to time on the NYMR Website and as published to you via your Contact Preferences. You may be asked to produce your Membership Card(s) when claiming any of the Benefits above except 1. Operational 1. When buying tickets on-line you will asked to provide your Membership Card Number. You also need to bring your Membership Card(s) with you to ensure that we are issuing tickets to the correct person(s).2. When visiting the railway and buying tickets at the ticket office you must be able to present your Membership Card(s) in order to obtain your 50% discount. If you forget to bring your Membership Card we can issue you with a 50% discount voucher valid for the day, at a cost of £5.00 per missing Membership Card, provided you can provide suitable identification; otherwise you will be required to pay the full fare. This is only available Monday to Friday at Pickering.3. All tickets purchased on the train will be at the full fare.4. Some Membership cards entitle the holder to free travel. If you have one of these Memberships you will still need to obtain a complimentary ticket.5. Working volunteers may claim free travel on the NYMR subject to conditions. You still need to produce both your ID Card and accompanying Travel & Discount card. If these cannot be produced you are required to pay the appropriate fare for your journey. Updated: 31/01/2023
Accommodation T&Cs Expand For the purposes of these Terms and Conditions, ‘NYMR' means North Yorkshire Moors Railway Trust (Charity Registration Number 501388) whose registered office is at Pickering Station, Pickering, North Yorkshire YO18 7AJ. ‘Visitor’ means the person named in the confirmation letter (the “Confirmation Letter”). 1 Agreement 1.1 The making of a booking (unless cancelled within 7 working days of receipt of the Confirmation Letter) will form an agreement on these Terms and Conditions (the ‘Agreement’) between the Visitor and NYMR for the holiday rental of the accommodation shown in the Confirmation Letter or as otherwise agreed in writing by NYMR and the Visitor (the ‘Accommodation’). 1.2 NYMR permits the Visitor to occupy the Accommodation for the period shown in the Confirmation Letter (“Holiday Period”) together with the use of the furniture, fixtures and effects. 1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to ‘party’ in these Terms and Conditions will include the Visitor’s family, servants, agents or guests. The Visitor agrees to make his or her party aware of these terms and conditions” 1.4 The Confirmation Letter will show the holiday price at the time of booking. The holiday price is subject to change in the event that the price is increased during a pricing review of accommodation (which will take place in Autumn each year to take effect in the relevant following calendar year). In the event of a change in the holiday price the Visitor will be informed in writing as soon as possible. NYMR will then ask the Visitor to confirm whether they wish to confirm the agreed new price or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue they shall be entitled to a full refund. If NYMR has not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 4 weeks it shall have the right to terminate the booking. In such circumstances, NYMR will only be liable for the return of the deposit. It is important in order for NYMR to correspond with the Visitor that the Visitor keeps NYMR notified of any changes in their contact details by writing to NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ. 2 Deposit A 50% Deposit will be requested at the time of booking, 56 days (8 weeks) prior to your visit date, our Customer Services Team will be in touch for the remainder of your outstanding balance. Or, you can contact us with your Booking Reference Number via telephone (01751 472508) to pay the remaining balance. 3 VAT The holiday price includes Value Added Tax (“VAT”). If rates of VAT change from that included in the holiday price, NYMR reserves the right to amend prices accordingly. 4 Payment A minimum 50% deposit is due at time of booking. The remaining balance is due at least eight weeks before date of arrival. All payments can be accepted in Pounds Sterling by a credit or debit card, or by cheque made payable to ‘North Yorkshire Moors Railway’. 5 Final Payment The full balance of the total holiday cost (including any increase following a revision of prices in accordance with clause 1.4) will be payable not later than eight weeks before the holiday begins. If the full balance is not paid on time NYMR shall notify the Visitor and the Visitor will have 30 days to pay. If payment is still not received, NYMR reserves the right to cancel the holiday booking, in which case it shall be entitled to damages and any other costs that it suffers under general principles of English contract law. If the sum is less than or equal to the deposit NYMR shall retain the sum owing to it and return any balance as applicable. 6 Refunds and Cancellation Policy 6.1 The reservation may be cancelled at any time by the Visitor giving NYMR notice in writing. 6.2 Notice received more than eight weeks prior to date of arrival - 50% of deposit or balance paid will be refunded. Notice received less than eight weeks prior to date of arrival - 0% of deposit or balance paid will be refunded. 7 NYMR Right To Refuse/Alter 7.1 NYMR reserves the right to refuse any booking. 7.2 NYMR reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of NYMR or (b) where in the reasonable opinion of NYMR it is necessary to perform or complete essential remedial or refurbishment works. 7.3 If a booking has to be cancelled by NYMR, it will take reasonable steps to offer an alternative booking. If NYMR is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), NYMR will return to the Visitor the relevant proportion of the money paid by the Visitor to NYMR in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control. 7.4 Where 7.2 (b) applies NYMR shall offer the Visitor accommodation in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed). 8 Change of Booking There will be a fee of £25.00 (twenty-five pounds) for any transferred booking, and bookings may not be transferred within one month of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one accommodation to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday, it will be regarded as a cancellation. 9 Visitor Accommodation Limitation Occupation must be limited to the maximum number of persons for the accommodation stated in the literature or on the NYMR website. 10 Joint Bookings The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of NYMR, assign the booking. 11 Services Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate use of services within the Accommodation. Any damage caused by using appliances in an inappropriate manner will be charged to the Visitor. 12 Loss of, or damage to, Visitor property or vehicle(s) 12.1 Except as indicated below, NYMR cannot be held responsible for any loss or damage to any vehicle, belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation, or using any of the NYMR car parks. NYMR excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is directly caused by the negligence or default or breach of NYMR of any duty. 12.2 The Visitor shall be liable for and indemnify NYMR against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by NYMR arising from the Visitor’s use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party. 13 Pets Up to two dogs are welcome to join you on your stay, an extra charge of £50.00 per weeks applicable. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge. Please view our Pets Accommodation Code of Conduct 14 NYMR Right of Entry NYMR and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process. We aim to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If however we are unable to complete the task between these hours and require access either before 10.00 or after 15.30 we will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day. 15 Visitor Obligations 15.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to NYMR the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible. 15.2 The Visitor must allow NYMR and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted. 15.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to NYMR or to any neighbours. 15.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling and so on 15.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation. 16 Accessibility Unfortunately, our accommodation is not suitable for visitors with impaired mobility. 17 Property Cleanliness The Visitor agrees to ensure that the Accommodation is left reasonably clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this Clause. 18 Family Occupation 18.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted. 18.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period. 18.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of NYMR. If permission is granted, an additional charge will be levied. 19 Water Supply NYMR cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of NYMR’s reasonable control. 20 Weather If the Accommodation becomes inaccessible due to bad weather, NYMR will take reasonable steps to inform the Visitor and to offer alternative NYMR accommodation where possible. 21 Advance Bookings All accommodation can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods. 22 Comments/Complaints Every reasonable care will be taken to ensure that the accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the local representative, whose details can be found in the welcome pack. Reasonable steps will then be taken to assist the Visitor. NYMR will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday. If the Visitor wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation, or alternatively to the address below. All complaints made after the Visitor’s departure must be made in writing to: NYMR Customer Services, Pickering Station, Pickering, North Yorkshire YO18 7AJ. 23 Arrival and Departure Times 23.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 15.00pm on the first day of the holiday and Departure time is before 10.00am on the last day of the holiday. Change-over day is Friday for a week-long holiday period. 23.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set. 24 Railway Byelaws Our accommodation is located in working railway stations, near to railway lines. A copy of the railway byelaws is available in the welcome pack. Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the accommodation and/or the surrounding land belonging to NYMR, will constitute a breach of the Agreement by the Visitor. 25 Right to Evict NYMR reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by NYMR where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff . If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle the Trust to terminate the agreement. 26 Failure to exercise The fact that NYMR does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by NYMR of such right in that or any subsequent incidence. 27 Notices Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Letter or such other address as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service. 28 Severance If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected. 29 No Tenancy The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and NYMR. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement. 30 Governing Law The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts. 26 January 2024
Travel & Treats T&Cs Expand Travel & Treats services have fixed menus, with a choice of drinks. Children up to 15 years old at date of travel are charged at the adult rate for this speciality service. No other offers, including the Kids Go Free 2024 offer, can be used in conjunction with this service. Carer Discounts are not available on these services. Apart from guide dogs/assistance dogs, no dogs or other pets are allowed on these services. These services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right, if operational circumstances or safety make it necessary, to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Fare as is attributable to travel over our railway. No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice. Other NYMR services may be operating alongside these Services. Tickets for these Services are NOT valid for such other services. No other offer, including the Kids Go Free 2024 or the Annual Pass offer, can be used in conjunction with this service. It may be necessary to substitute another carriage if the carriages need to be withdrawn. We will endeavour to avoid such substitution. We cannot guarantee that any particular carriage will be in use on any Service. Price and Payment Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments. Tickets A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on these Services. Please check Your Ticket(s) on receipt. All Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected] You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package). Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on this Service. Void tickets are NOT refundable. Cancellation You may cancel a booking subject to the following charges: Over 21 days prior to visit- 100% refund via Cash/Card or Gift Card 14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund 7 to 13 days prior to visit- 50% refund via gift card Less than 7 days prior to visit – 0% refund Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception. Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. Condition relating to Cancellation, Amendment and Refunds We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you. Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies. Refunds will be made by the original payment method or gift card. A £5 admin fee per time for any booking amendments. If you have paid by debit / credit card, we will not refund in cash. Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly. Access to the station is via steep hills that may be difficult to negotiate in ice or snow. Meanings “You” means the person buying the Services and “Your” and “Us” shall be interpreted accordingly. “We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388. “We” and “Us” means (Subsidiary) North Yorkshire Moors Railway Enterprises PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.” “Fare(s)" means the pre-paid charges per person for travel and dining on Speciality Services. “Passenger(s)” means someone booked on to the relevant Speciality Service. “Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services. “Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service. Limitation of Liability Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control. We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 15/01/2024
Pullman Dining T&Cs Expand Pullman Afternoon Tea services have fixed menus. Unfortunately, we cannot cater for Gluten Free or Vegan diets on this service. For all other Pullman Services, We need to know Passengers’ menu choices at least 4 weeks in advance. It’s best if you can tell Us when booking but, up to the 4-week deadline, You can choose your Passengers’ menus and wines by ringing NYMR Customer Services (01751 472508). If You miss the deadline Your choice may be unavailable and menu choices cannot be amended after the 4 week deadline. If you do not choose your menu choices before this deadline, your menu choices will be selected for you. Payment for pre-ordered wines must be made in advance when booking. Children aged between 5-14 years at date of travel are charged at the adult rate and choose from the standard menu but can enjoy unlimited free soft drinks. We regret that we cannot accommodate children under 5 years old on Pullman Dining services. Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed in the dining coaches on Pullman Services. As the Pullman Dining train set consists of heritage carriages, it is not possible to use a wheelchair inside the train. All customers must be able to walk to their seats. Carer Discounts are not available on Dining Services. For further information email [email protected] Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on steam a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given. Pullman Services depend on Our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, re-schedule, shorten the journey or cancel such Services. If We cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event We may refund such part of the Pullman Fare as is attributable to travel over our railway. No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NYMR will use all reasonable endeavours to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice. Other NYMR services may be operating alongside Pullman Services. Tickets for Pullman Services are NOT valid for such other services. The carriages normally used to provide Pullman Services offer higher standards of accommodation than those used for other NYMR services. However, it may be necessary to substitute other carriages if the normal Pullman carriages need to be withdrawn. We will endeavour to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any Pullman Service. No refund will be given in the event that your carriage and seating is not available. If you have not paid for exclusive use of the table by purchasing the additional seats available, we reserve the right to reallocate your booking to a different carriage and seats. Price and Payment Tickets will not be issued until we have received payment in full. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments. Tickets A valid Ticket (Printed or on a mobile phone Booking Confirmation or Ticket) must be available for inspection for each Passenger intending to travel on a Pullman Service. Please check Your Ticket(s) on receipt. Pullman Services depart from and return to Grosmont (YO22 5QE). Please check carefully to make sure You and Your Passengers understand where the booked Service departs from. Please let Us know immediately if there is any mistake with Your Tickets. E-mail [email protected] You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several Tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking that you are a bona fide tour or coach operator including Tickets as part of a package) Any Ticket obtained in breach of these Terms and Conditions is void. Anyone attempting to use such a Ticket will be denied the facility of travelling and dining on a Pullman Service. Void tickets are NOT refundable. Cancellation You may cancel a booking subject to the following charges: 21 days and over prior to visit- 100% refund via Cash/Card or Gift Card 14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund 7 to 13 days prior to visit- 50% refund via gift card Less than 7 days prior to visit – 0% refund Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception. Refund requests are preferred in writing to [email protected] - please remember to quote your Booking Reference Number. Condition relating to Cancellation, Amendment and Refunds Amendments to the booking can be made up to 22 days prior to your visit date. After this, our cancellation policy applies. A £5 admin fee per time for any booking amendments. We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of tickets purchased by you. Refunds will be made by the original payment method or gift card. Personal arrangements such as travel, and accommodation arranged by you or your Passengers are at Your or their risk. You and your Passengers are solely responsible for ensuring that you and they arrive in sufficient time to board the booked Pullman Service. We recommend that all Passengers arrive at least 30 minutes before the booked departure time. In the event of wintry road conditions please allow extra journey time particularly for Grosmont departures. Access to the station is via steep hills that may be difficult to negotiate in ice or snow. Meanings “You” means the person buying Pullman Services and “Your” and “Us” shall be interpreted accordingly. “We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388. “We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ.” “Fare(s)" means the pre-paid charges per person for travel and dining on Pullman Services. “Passenger(s)” means someone booked on to the relevant Pullman Service. “Pullman Service(s)” means an advertised NYMR public train service that includes the provision of specified catering services. “Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Passenger on a specified Pullman Service. Limitation of Liability Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust Limited), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Pullman Service nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control. We and our (parent Charity) exclude all liability to You and Passengers arising out of or in connection with the purchase of Tickets, any Pullman Service and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 24/01/2024
Shed Tours T&Cs Expand Shed Tours Terms & Conditions Each Shed Tour will cover aspects of the work of the Motive Power Depot and include a tour of much of the site. There will also be some opportunity to take photographs of the locomotives and work being done. Each tour lasts for approximately 2 hours. This Shed Tour is only suitable for Adults (16 years plus) and Children aged 10 years plus. Unfortunately due to the working environment of the Motive Power Depot wheelchairs users cannot be accommodated. No pets are allowed on the Shed Tour including guide dogs/assistance dogs due to safety reason. Safety The Motive Power Depot is a potentially hazardous working environment. Consequently, Participants must be reasonably fit, agile and over 10 years old. Participants will need to wear suitable clothing and foot wear. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. The NYMR may at its sole discretion refuse participation on a Shed Tour if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness. Price and Payment £15 for Adults (16+) and £0 for Children (10-15). If you do need to cancel please let us know so we are able to release your place to another person. Course Confirmation You will need to bring confirmation (either printed or on a mobile device) on the day of your visit. Bookings made via telephone through Customer Service Department will be sent to you via email. Please check your course Booking Confirmation order and let us know immediately if there is a mistake. Email [email protected] You must not re-sell or transfer booked Shed Tours. We reserve the right to treat any Shed Tour as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers resale at a price higher than their purchase price or where Shed Tours are offered for sale on an online auction site. (Exception will be made, where you have made it clear to us that at the time of booking). Any obtained Shed Tours in breach of these Terms and Conditions shall be void. Void Shed Tours are NOT refundable. Meanings “You” means the person buying a Shed Tour and “Your” and “Us” shall be interpreted accordingly. “We” and “Us” means (Parent Charity) North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388. “We” and “Us” means (Subsidiary) NYMR PLC, Registered Company 2490244, registered office, Pickering Station, Pickering, North Yorkshire YO18 7AJ. NYMR” “Fee(s)" means the pre-paid charges per person partaking in a Shed Tour. “Participant(s)” means someone booked on to the relevant Shed Tour. “Shed Tour(s)” means an advertised NYMR guided tour of the Motive Power Department at Grosmont. “Ticket(s)” means the Online NYMR Booking Confirmation or printed form issued by NYMR as evidence of booking for a Participant on a specified Shed Tour. Limitation of Liability Neither We nor our (parent Charity, the North Yorkshire Moors Railway Trust), shall be liable for any indirect or consequential loss or expense from any cause including re-scheduling, suspension, shortening or cancellation of any Shed Tour nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control. We and our (parent Charity) exclude all liability to You and Participants arising out of or in connection with the purchase of Tickets, any Shed Tour and visiting the (Charity’s premises) except to for the extent that any claim results directly from (Our or the Charity’s) negligence or to the extent such exclusion may otherwise be prohibited or limited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 12/02/2024
Finance Expand Insight Associates has delivered Financial Management & Support Services and Outsourced Accounting to businesses and charities since 1992 and have specialist skills in the heritage railway sector. Garry Mumford is Finance Director for the North Yorkshire Moors Railway and Chief Financial Officer for the Talyllyn Railway in Wales. https://insightassociates.co.uk/our-approach
Footplate Experiences T&Cs Expand In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly. “Participant” means the person for whom the experience is booked. “Course” means a booked footplate experience. Save as provided in Clause 9 below “We” means North Yorkshire Moors Railway Enterprises PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly. You must tell us at the time of booking who the Participant will be. Safety A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 16 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted. Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation. You are responsible for checking that the Participant meets the below standards. If they do not You may cancel in accordance with these Terms and Conditions. Participants must complete the Medical Questionnaire and Briefing Document (details sent when booking) at least 10 days before their booked footplate experience date, failure to do so may result in the participant being unable to take the experience. Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles. Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to complete a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness. We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case. You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. Participants need to check in at the Customer Services office on Platform 1 at Pickering Station (unless otherwise stated on your Booking Confirmation) at least 45 minutes before their Course is due to depart. The Courses A Steam Experience includes: • One round trip on the footplate of a heritage steam locomotive between Pickering and Grosmont stations (36-miles) (total elapsed time approx. 3 hours) • A Souvenir Certificate signed by your driver/instructor A Diesel Experience includes: • One- round trip in the cab on a Heritage diesel locomotive between Pickering and Grosmont stations (36-mile ) (Grosmont to Pickering during Silver Timetable) • A total elapsed time approx. 2 ½ hours • Souvenir Certificate signed by your driver/instructor Payment Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments. Course Confirmation. For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a copy of their confirmation (printed or on a mobile device) on the day of their Course. You are responsible for ensuring that Participants have the necessary printed confirmation on the day. Bookings made via telephone through the Footplate Coordinator will be confirmed to You via email or post. A copy of these Terms and Conditions will be included. If they are not acceptable or cannot be complied with then You may cancel the Course without charge no later than ten working days from the date of the confirming e mail or post. Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected] Restrictions Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant. Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable. Cancellation, Amendment and Refunds Except for Courses in breach of the Restrictions set out above You may cancel by e-mailing Customer Services as follows:- • 21 days and over prior to course date - 100% refund via Cash/Card or Gift Card• 14 to 20 days prior to the course date - 100% refund via Gift Card OR 50% Cash/Card refund• 7 to 13 days prior to the course date - 50% refund via gift card • Less than 7 days prior to the course date - 0% refund No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You. If you have paid by debit /credit card, we will not refund in cash. You are responsible for notifying the Participant of cancellation. If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible. Caution Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time. Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time. If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid. We shall not be liable to pay any compensation to Participants. Personal arrangements such as travel, and accommodation arranged by You or Participants are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non -availability of Courses on the booked date or time. Limitation of Liability Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant. We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control. We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course. For the purposes of this Clause “We” and “Our” includes our parent Charity North Yorkshire Moors Railway Trust Limited as the owner of the assets on which Courses are provided. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts. Updated 01/03/2024
Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 4 travel for free when accompanied by a fare-paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
I have a seat reservation, is this still valid? Expand Any passengers booked on these services should arrive for their scheduled journey as planned. All seat allocations still apply with passengers being offered free tea and coffee on board as a thank you for their understanding and support
What engine will be running instead of 60009? Expand Due to the hard work of the staff and volunteers the NYMR has managed to secure a replacement engine, 34092 “City of Wells”, a Bulleid Light Pacific, which will now operate on the published timetabled services. 34092 was constructed at Brighton Works in 1949 and later that year it was named Wells which was then changed to City of Wells in 1950. It was initially allocated to Stewarts Lane where it worked out of Victoria to the Kent coast. In November 1964, it was withdrawn from service and sent to Woodham Brothers at Barry for scrap where it arrived in March 1965. It remained there until October 1971 when a group from the Keighley and Worth Valley Railway bought it. In 2017 agreement was reached between the owners and the East Lancashire Railway for the railway to buy the locomotive.
School Risk Assessment Expand Download our School Risk Assessment and Risk Rating Calculator & Action Level Table. If you have any questions relating to the Risk Assessment, please email [email protected] to discuss.
Pickering in Business Expand Pickering in Business Partners associated with the Railway Trailblazer Outdoors trailblazeroutdoors.co.uk The Toy and Book Warehouse thetoyandbookwarehouse.co.uk Television House televisionhouse.co.uk 17 Burgate 17burgate.co.uk The Old Vicarage Guest House theoldvicaragepickering.co.uk Big Bear Bikes bigbearbikes.co.uk TFM Vehicle Repairs Eden House Bed & Breakfast edenhousepickering.co.uk Bramwood Cottages bramwoodcottages.co.uk Spice 4U spice4upickering.co.uk Jack and Sally’s Curiosity Shop Fortune Inn fortuneinnpickering.co.uk Birdgate Chocolatiers birdgatechocolatiers.com Humpty Dumpty's Day Nursery Steam & Moorland Garden Centre steamandmoorland.com The Organic Farm Shop Westgate Painters & Decorators Best Western Forest & Vale Hotel bw-forestandvalehotel.co.uk Flintoft Ironmongers Pickering Gallery pickeringgallery.com The Pet Store pickeringpetstore.co.uk PC Photographic pcphotographic.co.uk Champley’s Shoes Butterscotch Sweet Shop Pear Tree House Bed & Breakfast peartreehousebedandbreakfast.co.uk High Mill Pickering highmillpickering.co.uk Something for the weekend, Sir? The Black Swan breworks.co.uk The Smiddy The Sun Inn thesuninn-pickering.co.uk No.4 Wine Bar The Crossways Hotel crosswayshotel.com Birdgate Dental Practice birdgatedental.co.uk Hallgarth Accountants hallgarthaccountants.co.uk Cedar Barn cedarbarnfarmshop.co.uk Potter Hill Fish Shop Café Cocoa Keld Head Farm Cottages keldheadcottages.com Pickering Memorial Hall pickering-memorial-hall.co.uk Eastgate Veterinary Practice eastgateveterinarycentre.co.uk Hague and Dixon Solicitors hague-dixon.co.uk Pickering Physiotherapy & Acupuncture Centre ppaac.co.uk Beck Isle Museum of Rural Life beckislemuseum.org.uk Proline proline-windows.co.uk RV Roger Ltd rvroger.co.uk Creative Partners Low Costa Mill lowcostamill.co.uk Ebony Interiors & Gifts ebonyinteriorsandgifts.com McCarthy & Stone – Ryebeck Court mccarthyandstone.co.uk/ryebeckcourt The Jones Partnership Willowgate Bistro willowgatebistro.co.uk Taylors of Pickering taylorsofpickering.co.uk D J Horsley Butchers JSC Collectables jsccollectables.com
Railway in Wartime ‘Bomb Happy’ New for 2016, NYMR is working with York Normandy Veterans and Everwitch Theatre to create an innovative new verbatim play as part of the Railway in Wartime event. Expand New for 2016, The North Yorkshire Moors Railway is working with York Normandy Veterans and Everwitch Theatre to create an innovative new verbatim play as part of the annual Railway in Wartime event. The play will be based on the first hand experiences of D-Day and the subsequent battles to liberate France by the last five living members of York Normandy Veterans. ‘Bomb Happy’ will be performed on the 14th October at 8pm at Pickering Station, Platform 2, in an original 1930’s historic railway carriage. This extraordinary new play, built from testimonies of the last remaining York Normandy Veterans, explores through first hand experiences how at the tender age of 18 years these ordinary young conscripts found themselves part of the Normandy Landings. “The noise was horrific. We used to say we were bomb happy…after several months of constant shelling, you begin to get-it’s not shell shock – but we used to say we were bomb happy. And I could just feel that starting in myself, and I had to get out…” (excerpt from play). One such veteran, George Meredith, volunteered at the NYMR for 10 years restoring wagons, and has this month been presented with the Legion D’Honneur medal by senior personnel of the French Armed Forces, honouring his bravery. Aged just sixteen years old when he signed up for the army, George explains, “My friends who were eighteen went and signed up, and I didn’t want to be left behind! We wanted to fight for our country. The York Normandy Veterans are all getting older – there are only five of us left now. So it’s important to us that this project happens so that younger generations will know about our experiences.” Chris Price, General Manager at the railway said “The play is of vital importance as it documents what a great contribution the Normandy veterans have made to all our lives. The play uses the actual words of the veterans thus giving first-hand accounts of D-Day and battles in France, Belgium and Holland”. The play will be created from interviews with the York Normandy Veterans documenting their experiences of D-Day and the subsequent battles to liberate Europe, together with archived interviews held at York Explore. Tickets cost £15 per person, contact Customer Services on 01751 472508. This is a static 60-minute performance (It does not include a rail journey). Rehearsed reading of a brand new play. For further information on Railway in Wartime visit nymr.co.uk/wartime/ Prices from £26 for adults and £13 for children or families can take advantage of the family ticket, starting from £54. Pickering to Grosmont or Grosmont to Pickering return. North Yorkshire Moors Railway is one of the most historic lines in the North of England, taking visitors on picturesque journeys along an 18 mile railway line aboard steam and heritage diesel trains. For regular news, updates and competitions, North Yorkshire Moors Railway is also on Facebook facebook.com/northyorkshiremoorsrailway/ and Twitter twitter.com/nymr Transcripts of the York Normandy Veterans Testimonies can be found at York Explore as part of The Legacy Project. ENDS For further information please contact Gough Bailey Wright on 01527 579 555Laura Quigley –PR Account Director: [email protected]Simmie Korotane –Senior Account Manager: [email protected] Sam Wright – Junior Account Executive: [email protected] Notes for editorsThe North Yorkshire Moors Railway is a not for profit charitable trust providing memorable experiences for visitors through the preservation and operation of Britain’s most popular heritage railway between Whitby and Pickering. • The railway operates with the support and commitment of over 550 volunteers. • The NYMR cares for operates and develops the historic railway we own between Pickering to Grosmont. • Its trains also operates over the Network Rail line from Grosmont to Whitby. • It aims to provide a high quality, safe and authentic evocation of the steam age for the public.• The railway is owned and operated by a Charitable Trust, providing education for all ages. • The NYMR is a fully accredited museum.