Can I bring a Mobility Scooter? Expand Most NYMR services can carry manual or powered wheelchairs and mobility scooters up to the following dimensional limitations: ✔ Width: 700 millimetres ✔ Length (including footplates): 1200 millimetres ✔ Weight (loaded): no more than 230kg (36 stone), which is the safe limit that many of our ramps can carry. Some powered scooters are effectively road vehicles and are unsuitable for carriage in heritage vehicles. This is because the majority of mobility scooters have wider turning circles than wheelchairs occupying the same space and tend to be heavier and therefore are not appropriate to take on board trains with the confined space in the carriages. We do undertake however to carry those models of scooter that can be folded down into lightweight and manageable components and those that fit within the wheelchair size above. Please read our Full Access Statement for more details.
Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 4 travel for free when accompanied by a fare-paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
Do I need to pre-book? Expand To help us monitor capacity, we are asking all our visitors to pre-book their tickets where possible for our Pickering to Whitby or Whitby to Pickering trains. Subject to availability, people may be able to buy tickets on the day from a Booking Office for our intermediate services between Pickering and Grosmont, but pre-booking is advised as capacity is reduced on these services and tickets are subject to availability.
Covid-19 Control measures Expand Firstly, we would like to thank everyone for their support and effort in enabling the NYMR to welcome back passengers in line with the government advice. Following on from the latest Government Announcement, 12 July, and the unlocking of the UK we would like to announce plans for the NYMR’s summer Gold and Silver Timetables. As restrictions are easing, we feel that we need to approach the summer holidays with some caution to make staff, volunteers and passengers comfortable when visiting the NYMR. We will also be continuing with the following Covid-19 mitigations to help protect our volunteers, staff and visitors: • As part of the NYMR's Covid-19 mitigations, we will continue to use Zoono 'Fogging.• We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings, when on board our services and when moving around the train and on busy platforms (unless exempt).• Pre-booked seats on the end to end services and reduced capacity on the intermediate services.• Hand Sanitisers are available at various locations across the railway. If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will, where possible, try to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card. Zoono ‘Fogging’ As part of the NYMR's Covid-19 mitigations, we will continue to use Zoono 'Fogging' for the foreseeable future. Zoono is used across all settings including: • Stations • Tea Rooms & Gift Shops • Toilets • Carriages and Onboard Facilities • Booking Offices and Customer Services • Behind the scenes areas for Staff & Volunteers Zoono 'fogging' provides an invisible protection layer against Covid-19. The NYMR is 'fogging' Zoono in the areas mentioned above every 20 days. Learn more about Zoono 'fogging' and how it works.
Fuss-free access Expand Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats.
Will these services be steam hauled? Expand We aim for the majority of our services to be steam hauled, however due to locomotive availability we may use a heritage diesel locomotive to provide the advertised service. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.
How do I book tickets for the Railway? Expand Tickets are available to Book Online or purchase from a Booking Office on the day of your visit. To minimise physical contact as much as possible, we encourage you to book online where possible prior to your visit. If you have a booking held with us we'll be in touch shortly to let you know how you can re-book and show your support in 2021. We look forward to seeing you at the Railway soon. For any other enquiry please email [email protected]
I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do? Expand If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You will need to bring this booking confirmation to travel on the services. When contacting our Customer Service Team, please quote your booking reference. Alternatively contact [email protected] or telephone 01751 472508. The offices are open Monday to Friday 09:00 – 16.30.
Can I visit if I am a member? Expand Yes. We are also honouring all member benefits on individual tickets. However, we ask that you pre-book tickets in advance due to reduced capacity on board our trains and your membership number will be required at the time of booking. Please note that compartments are available for a group of up to six people and your Membership discount does not apply to compartment rates. We ask that you book your tickets in advance online or by calling Customer Services Monday to Friday 09:30-16:30.
Can I bring a group to the Railway Expand We are now accepting group bookings for at a discounted group rate, we ask that you please get in touch well in advance for availability and dates. If you’re a group organiser and would like to receive details, please email [email protected]
Will school visits be allowed? Expand We are accepting enquiries for school visits, if you wish to book a school visit for a future date or for more information, please contact our Education Team via [email protected]
Events at the NYMR - What's going ahead? Expand In light of the current government advice, we have made the difficult decision to cancel several of the planned 2021 Special Events. However, we are planning to run the following: Diesel weekend - 11 & 12 September. Autumn Steam Gala - 23 - 26 September. Light Spectacular - 23 - 31 October. Santa Specials - 4 & 5, 11 & 12, 18 & 19, 20, 21, 22, 23 & 24 December. Details of all the events will be updated in due course, please visit our Special Events pages for the latest information. Our events will take place as planned adhering to the latest Government guidelines, and we will continue to monitor the situation and update measures closer to the event.
I'm a Volunteer - Can I come back to volunteering at the Railway? Expand We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you! If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected]
What facilities will be open? Expand Some of our facilities will be open for our visitors to use on their visit. • We have introduced one-way systems at some of our outlets at our stations. Please follow the directional signage.• All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.• Our tea rooms will be offering a variety of hot and cold refreshments and snacks. Although we will endeavour to provide refreshments on the day of your visit, these will vary within each outlet.• We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings, when on board our services and when moving around the train and on busy platforms. Exemptions apply, see our face-covering FAQ.• Car parks will be operational as normal, with a £5.00 charge. Unfortunately, Motorhomes cannot be accommodated and there is no overnight parking available. Our Station Tea Rooms will be open for take-away service only. Please see opening times below: Pickering - Open Daily 08:30 to 16:00 • Drinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream. • Limited outdoor seating. Levisham - Open weekends 09:00 to 16:00 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream. Goathland - Open Daily 10:00 to 16:45 (closing times may vary) • Take out only. • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream. • Limited variety of retail items available. Grosmont - Open Daily 09:00 to 16:30 • Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream. • Limited Outdoor Seating. Pickering Station Shop - Open Daily 08:30 to 16:00 Grosmont Station Shop - Open Daily 09:00 to 16:30 • Retail items will remain in Grosmont Station Tea Room until the Station Shop reopens on 19 June (10:00-17:30 Mon-Sat and 09:30-17:30 Sundays) Grosmont Shed Shop - Open Daily 10:00 to 17:00
Will Speciality services run? Expand Unfortunately, we will not be running any Speciality Services during 2021. If you have an outstanding booking, please call Customer Service 01751 472508.
Will Pullman services run? Expand Yes, you will be available to book services for various dates between 29 July and 29 August: Yorkshire Day Menu July and August Moorlander Menu July and August Evening Moorlander Menu These services will be sold as tables of 2 people, tables of 4 people or a Coupe for 4 people. Although social distancing measures will be relaxed it is still expected and recommended that passengers should wear a face covering (unless exempt) when moving around the train but can be removed when seated. We will also be continuing with the following Covid-19 mitigations to help protect our volunteers, staff and visitors: • As part of the NYMR's Covid-19 mitigations, we will continue to use Zoono 'Fogging' Learn more about Zoono ‘fogging’. • We recommend passengers wear a face covering whilst moving around the train and on busy platforms (unless exempt). • Pre-booked seats for the entire journey. • We have introduced enhanced cleaning regimes on board all carriages, compartments, and touch points. • Hand Sanitisers are available at various locations across the railway. If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will, where possible, try to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card.
Will Shed Tours, Photography courses and Footplate Experiences go ahead? Expand As restrictions are relaxed further, we hope to be able to offer more of our experiences in the future, please consider joining our mailing list for updates.
Will the other Stations be open? Expand Yes, all of our stations are open but we ask that you adhere to the Covid-19 measures we have in place. As restrictions are easing, we feel that we need to approach the summer holidays with some caution and will be continuing with the following Covid-19 mitigations to help protect our volunteers, staff and passengers: ✔ We will continue to use Zoono Fogging - More Info✔ We recommend passengers wear a face-covering, whilst in buildings, on-board our services and when moving around the train/busy platforms (unless exempt).✔ Pre-booked seats on the end-to-end services.✔ Reduced capacity on the intermediate services.✔ Hand sanitisers available at various locations across the railway. If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will, where possible, try to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card. • We have one-way systems at some of our outlets at our stations, please follow the directional signage.• All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.• Our tea rooms will be offering a variety of hot and cold refreshments and snacks.• Car parks will be operational as normal, with a £5.00 charge.
Can I bring my dog? Expand Yes, well behaved dogs are welcome at £3 per dog. Members may bring dogs for free. We ask you to please keep then on a short lead at all times and they are not allowed on the seats.
Do I need to wear a face covering? Expand We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings, when on board our services and when moving around the train and on busy platforms (unless exempt).
Tea Rooms and Gift Shops alterations? Expand Our Station Tea Rooms will be open for take-away service only. Please see opening times below: Pickering - Open Daily 08:30 to 16:00 • Drinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream. • Limited outdoor seating. Levisham - Open weekends 09:00 to 16:00 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream. Goathland - Open Daily 10:00 to 16:45 (closing times may vary) • Take out only. • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream. • Limited variety of retail items available. Grosmont - Open Daily 08:30 to 16:00 • Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream. • Limited Outdoor Seating. Pickering Station Shop - Open Daily 08:30 to 16:00 Grosmont Station Shop - Open Daily 08:30 to 16:00 • Retail items will remain in Grosmont Station Tea Room. Grosmont Shed Shop - Open Daily 09:00 to 17:00
Can I use a promotional offer or discount pass? Expand Unfortunately because we are limiting capacity on services we will not be accepting any promotional vouchers, offers or discount cards, such as HRA passes.