Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 4 travel for free when accompanied by a fare-paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do? Expand If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You will need to bring this booking confirmation to travel on the services. When contacting our Customer Service Team, please quote your booking reference. Alternatively contact [email protected] or telephone 01751 472508. Lines are open 10.00–14.00 Mon to Fri.
Can I visit if I am a member? Expand Yes. We are also honouring all member benefits on individual tickets. However, we ask that you pre-book tickets in advance due to reduced capacity on board our trains and your membership number will be required at the time of booking. Please note that compartments are available for a group of up to six people and your Membership discount does not apply to compartment rates. We ask that you book your tickets in advance online or by calling Customer Services Monday to Friday 09:30-16:30.
Can I bring a group to the Railway Expand We are now accepting group bookings for at a discounted group rate, we ask that you please get in touch well in advance for availability and dates. If you’re a group organiser and would like to receive details, please email [email protected]
Will school visits be allowed? Expand We are accepting enquiries for school visits, if you wish to book a school visit for a future date or for more information, please contact our Education Team via [email protected]
I'm a Volunteer - Can I come back to volunteering at the Railway? Expand We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you! If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected]
Can I bring my dog? Expand Yes, well behaved dogs are welcome at £3 per dog per day. Members may bring dogs for free. We ask you to please keep then on a short lead at all times and they are not allowed on the seats.