Can I bring a Mobility Scooter? Expand Most NYMR services can carry manual or powered wheelchairs and mobility scooters up to the following dimensional limitations: ✔ Width: 700 millimetres ✔ Length (including footplates): 1200 millimetres ✔ Weight (loaded): no more than 230kg (36 stone), which is the safe limit that many of our ramps can carry. Some powered scooters are effectively road vehicles and are unsuitable for carriage in heritage vehicles. This is because the majority of mobility scooters have wider turning circles than wheelchairs occupying the same space and tend to be heavier and therefore are not appropriate to take on board trains with the confined space in the carriages. We do undertake however to carry those models of scooter that can be folded down into lightweight and manageable components and those that fit within the wheelchair size above. Please read our Full Access Statement for more details.
Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 3 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 3 travel for free when accompanied by a fare-paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
Is the Railway open? Expand We're excited to welcome you back! Following the Government’s Roadmap to Recovery we are pleased to announce services for the eagerly anticipated 2021 season are now running up to 31 October 2021. The railway is operating with Covid-19 mitigations and social distancing in place and pre-booked Pickering to Whitby services with a set departure and return time to allow us to manage capacity on board these services. Our intermediate service, running between Pickering and Grosmont, will have reduced capacity on-board to adhere to social distancing guidelines and enables passengers to hop-on and hop-off and explore Levisham, Goathland and Grosmont stations. Book Tickets If you have an urgent enquiry, please email [email protected]. This email will be monitored Monday to Friday 9:30am – 4.30pm. Alternatively, you can follow our social media channels which will be updated as required. Facebook: @NorthYorkshireMoorsRailwayTwitter: @NYMRInstagram: @northyorkshiremoorsrailwayYouTube: /thenorthyorkshiremoorsrailway
Why do I need to pre-book? Expand Once we reopen, we will be required to restrict the number of passengers per train to ensure that we comply with social distancing guidelines. To help us monitor capacity, we are asking all our visitors to pre-book their tickets for our Pickering to Whitby or Whitby to Pickering trains. Subject to availability, people may be able to buy tickets on the day from a Booking Office for our intermediate services between Pickering and Grosmont, but pre-booking is recommended as capacity is reduced on these services. We kindly ask that you do not travel in groups of more than 6.
What services are operating? Expand Until we’re able to fully reopen without social distancing restrictions, we will be operating two daily return services from Pickering to Whitby and one return service from Whitby to Pickering (excluding Sundays). There are also daily ‘hop-on hop-off’ services with reduced seating, operating between Pickering and Grosmont, which will call at Levisham, Newtondale Halt by request and Goathland. †The last Internal Service departing at 16:00 from Pickering and departing 16:30 from Grosmont are allocated for return travel for passengers to fulfil their planned journey. To book tickets, or for ticket prices, please visit www.nymr.co.uk/book-tickets
Covid-19 Control measures Expand We’re looking forward to welcoming you back to the NYMR and we’re thrilled to have been awarded the Visit England ‘𝗪𝗲’𝗿𝗲 𝗚𝗼𝗼𝗱 𝗧𝗼 𝗚𝗼’ status. We are in this together so please respect our volunteers, staff, and other visitors. As part of our passenger responsibilities, we are asking: • All passengers to wear a face-covering on platforms, in refreshments areas and on the Pullman Dining train whilst being seated or when moving through the carriage. Exemptions apply, see our face-covering FAQ. • We have introduced enhanced cleaning regimes and all carriages, compartments, and touch points are cleaned between services. • Hand Sanitisers are available at various locations across the railway. • We will be asking passengers to maintain social distancing whilst using our facilities. • If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will endeavour to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card. Zoono ‘Fogging’ As part of the NYMR's Covid-19 mitigations, we will continue to use Zoono 'Fogging' for the foreseeable future. Zoono is used across all settings including: • Stations • Tea Rooms & Gift Shops • Toilets • Carriages and Onboard Facilities • Booking Offices and Customer Services • Behind the scenes areas for Staff & Volunteers Zoono 'fogging' provides an invisible protection layer against Covid-19. The NYMR is 'fogging' Zoono in the areas mentioned above every 20 days. Learn more about Zoono 'fogging' and how it works. LINK
Fuss-free access Expand Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats.
Will these services be steam hauled? Expand Yes, all of these services are scheduled to be steam hauled. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. Sometimes due to locomotive availability we may use a heritage diesel locomotive to provide the advertised service.
How do I book tickets for the Railway? Expand Tickets are available to Book Online or purchase from a Booking Office on the day of your visit. To minimise physical contact as much as possible, we encourage you to book online where possible prior to your visit. If you have a booking held with us we'll be in touch shortly to let you know how you can re-book and show your support in 2021. We look forward to seeing you at the Railway soon. For any other enquiry please email [email protected]
I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do? Expand If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You will need to bring this booking confirmation to travel on the services. When contacting our Customer Service Team, please quote your booking reference. Alternatively contact [email protected] or telephone 01751 472508. The offices are open Monday to Friday 09:00 – 16.30.
Can I visit if I am a member? Expand Yes. We are also honouring all member benefits on individual tickets. However, we ask that you pre-book tickets in advance due to reduced capacity on board our trains and your membership number will be required at the time of booking. Please note that compartments are available for a group of up to six people and your Membership discount does not apply to compartment rates. We ask that you book your tickets in advance online or by calling Customer Services Monday to Friday 09:30-16:30.
Can I bring a group to the Railway Expand We are now accepting group bookings for at a discounted group rate. However, we are restricting the numbers of visitors coming to the Railway each day so that we can facilitate social distancing measures, adhering to the latest government guidance. So we ask that you please call us well in advance for availability and dates. If you’re a group organiser and would like to receive details when you can visit, please email [email protected]
Will school visits be allowed? Expand We will be restricting the numbers of visitors coming to the railway each day so that we can facilitate social distancing measures, adhering to the latest government guidance. For that reason, we will not be able to accept large school bookings. If you wish to book a school visit for a future date, please contact our Education Team [email protected]
Events at the NYMR - What's going ahead? Expand In light of the current government advice, we have made the difficult decision to cancel several of the planned 2021 Special Events. However, we are planning to run the Annual Steam Gala and our Christmas Specials from Grosmont and Pickering Stations. Autumn Steam Gala – 23-26 September. Santa Specials - 4 & 5, 11 & 12, 18 & 19, 20, 21, 22, 23 & 24 December. All events are subject to further changes from the Government’s Roadmap to recovery.
I'm a Volunteer - Can I come back to volunteering at the Railway? Expand We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you! If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected]
What facilities will be open? Expand Some of our facilities will be open for our visitors to use on their visit. To adhere to Government Guidelines the following will be open with social distancing measures in place. • We have introduced one-way systems at some of our outlets at our stations. Please follow the directional signage.• All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.• Our tea rooms will be offering a variety of hot and cold refreshments and snacks. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products and may vary within each outlet.• We will be asking our guests to maintain social distancing whilst using our facilities.• We are asking that you wear a face-covering whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Exemptions apply, see our face-covering FAQ.• Car parks will be operational as normal, with a £5.00 charge. Unfortunately, Motorhomes cannot be accommodated and there is no overnight parking available. Our Station Tea Rooms will be open for take-away service only. Please see opening times below: Pickering - Open Daily 08:30 to 16:00 • Drinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream. • Limited outdoor seating. Levisham - Open weekends 09:00 to 16:00 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream. Goathland - Open Daily 10:00 to 16:45 (closing times may vary) • Take out only. • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream. • Limited variety of retail items available. Grosmont - Open Daily 09:00 to 16:30 • Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream. • Limited Outdoor Seating. Pickering Station Shop - Open Daily 08:30 to 16:00 Grosmont Station Shop - Open Daily 09:00 to 16:30 • Retail items will remain in Grosmont Station Tea Room until the Station Shop reopens on 19 June (10:00-17:30 Mon-Sat and 09:30-17:30 Sundays) Grosmont Shed Shop - Open Daily 10:00 to 17:00
Will Speciality services run? Expand Unfortunately, we will not be running any Speciality Services during 2021. If you have an outstanding booking, please call Customer Service 01751 472508.
Will Pullman services run? Expand Yes, our Moorlander Lunch service will operate from Grosmont every Saturday and Sunday from 22nd May. Our Evening Pullman service will operate from Grosmont every Friday from the 21st May. Our Afternoon Tea service will operate from Grosmont every Thursday from 20th May. These services will follow our Covid-19 control measures: • All passengers to wear a face-covering on platforms, in refreshments areas and on the Pullman Dining train whilst being seated or when moving through the carriage. Exemptions apply, see our face-covering FAQ.• We have introduced enhanced cleaning regimes and all carriages, compartments, and touch points are cleaned between services.• Hand Sanitisers are available at various locations across the railway.• We will be asking passengers to maintain social distancing whilst using our facilities. If you are feeling unwell we would ask that you or members of your party or family group do not attend the railway and we will endeavour to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card.
Will Shed Tours, Photography courses and Footplate Experiences go ahead? Expand As restrictions are relaxed further, we hope to be able to offer more of our experiences in the future, please consider joining our mailing list for updates. Our Digital Photography Workshops are now available for the 2021 Season.
Will the other Stations be open? Expand Yes, all of our stations will reopen but we ask that you adhere to Government Guidelines and maintain the social distancing measures we have in place: • We have introduced one-way systems at some of our outlets at our stations. Please follow the directional signage.• All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.• Our tea rooms will be offering a variety of hot and cold refreshments and snacks. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products and may vary within each outlet.• We will be asking our guests to maintain social distancing whilst using our facilities.• We are asking that you wear a face-covering whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Exemptions apply, see our face-covering FAQ.• Car parks will be operational as normal, with a £5.00 charge.
Can I bring my dog? Expand Yes, well behaved dogs are welcome at £3 per dog. Members may bring dogs for free. We ask you to please keep then on a short lead at all times and they are not allowed on the seats.
Do I need to wear a face covering? Expand Yes, we are asking all passengers to wear a face-covering whilst visiting the railway. We are all in this together so please respect our volunteers, staff and other visitors. As part of our passenger responsibilities, we're asking that you wear a face-covering whilst visiting the railway, whilst on platforms, boarding the train, when seated on the train unless in a private compartment and in refreshments areas. Exemptions apply. Covid-19 Mitigations: • We have introduced enhanced cleaning regimes and all carriages, compartments, and touch points are cleaned between services. • Hand Sanitisers are available at various locations across the railway. • We will be asking passengers to maintain social distancing whilst using our facilities. • If you are feeling unwell, we would ask that you or members of your party or family group do not attend the railway and we will endeavour to re-arrange your booking for a later date. If another date is not available balances will be transferred to a Gift Card.
Tea Rooms and Gift Shops alterations? Expand Our Station Tea Rooms will be open for take-away service only. Please see opening times below: Pickering - Open Daily 08:30 to 16:00 • Drinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream. • Limited outdoor seating. Levisham - Open weekends 09:00 to 16:00 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream. Goathland - Open Daily 10:00 to 16:45 (closing times may vary) • Take out only. • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream. • Limited variety of retail items available. Grosmont - Open Daily 08:30 to 16:00 • Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream. • Limited Outdoor Seating. Pickering Station Shop - Open Daily 08:30 to 16:00 Grosmont Station Shop - Open Daily 08:30 to 16:00 • Retail items will remain in Grosmont Station Tea Room. Grosmont Shed Shop - Open Daily 09:00 to 17:00
Can I use a promotional offer or discount pass? Expand Unfortunately because we are limiting capacity on services we will not be accepting any promotional vouchers, offers or discount cards, such as HRA passes.