Do I need to pre-book? Expand Pre-booking is advised as we manage capacity onboard our 'Seaside Special' and 'Yorkshire Explorer'. When you travel on these services you have a set departure and return time and are subject to availability. To help us monitor capacity, we are asking all our visitors to pre-book their tickets where possible for our Pickering to Whitby or Whitby to Pickering trains. Tickets can be purchased on the day, and shorter journeys are available, subject to availability.
Children & Concessions Expand What age range can I buy a child ticket for? A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets. Children under 4 travel for free when accompanied by a fare-paying adult passenger. Do you offer a senior concession? We currently do not offer a concession for seniors.
How do I book tickets for the Railway? Expand Tickets are available to Book Online or purchase from a Booking Office on the day of your visit. To minimise physical contact as much as possible, we encourage you to book online where possible prior to your visit. If you have a booking held with us we'll be in touch shortly to let you know how you can re-book and show your support in 2021. We look forward to seeing you at the Railway soon. For any other enquiry please email [email protected]
I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do? Expand If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You will need to bring this booking confirmation to travel on the services. When contacting our Customer Service Team, please quote your booking reference. Alternatively contact [email protected] or telephone 01751 472508. The offices are open Monday to Friday 09:00 – 16.30.
Can I visit if I am a member? Expand Yes. We are also honouring all member benefits on individual tickets. However, we ask that you pre-book tickets in advance due to reduced capacity on board our trains and your membership number will be required at the time of booking. Please note that compartments are available for a group of up to six people and your Membership discount does not apply to compartment rates. We ask that you book your tickets in advance online or by calling Customer Services Monday to Friday 09:30-16:30.
Can I bring a group to the Railway Expand We are now accepting group bookings for at a discounted group rate, we ask that you please get in touch well in advance for availability and dates. If you’re a group organiser and would like to receive details, please email [email protected]
Will school visits be allowed? Expand We are accepting enquiries for school visits, if you wish to book a school visit for a future date or for more information, please contact our Education Team via [email protected]
I'm a Volunteer - Can I come back to volunteering at the Railway? Expand We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you! If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected]
What facilities will be open? Expand Some of our facilities will be open for our visitors to use on their visit. • We have introduced one-way systems at some of our outlets at our stations. Please follow the directional signage.• All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.• Our tea rooms will be offering a variety of hot and cold refreshments and snacks. Although we will endeavour to provide refreshments on the day of your visit, these will vary within each outlet.• We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings, when on board our services and when moving around the train and on busy platforms. Exemptions apply, see our face-covering FAQ.• Car parks will be operational as normal, with a £5.00 charge. Unfortunately, Motorhomes cannot be accommodated and there is no overnight parking available. Our Station Tea Rooms will be open for take-away service only. Please see opening times below: Pickering - Open Daily 08:30 to 16:00 • Drinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream. • Limited outdoor seating. Levisham - Open weekends 09:00 to 16:00 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream. Goathland - Open Daily 10:00 to 16:45 (closing times may vary) • Take out only. • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream. • Limited variety of retail items available. Grosmont - Open Daily 09:00 to 16:30 • Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream. • Limited Outdoor Seating. Pickering Station Shop - Open Daily 08:30 to 16:00 Grosmont Station Shop - Open Daily 09:00 to 16:30 • Retail items will remain in Grosmont Station Tea Room until the Station Shop reopens on 19 June (10:00-17:30 Mon-Sat and 09:30-17:30 Sundays) Grosmont Shed Shop - Open Daily 10:00 to 17:00
Can I bring my dog? Expand Yes, well behaved dogs are welcome at £3 per dog. Members may bring dogs for free. We ask you to please keep then on a short lead at all times and they are not allowed on the seats.