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North Yorkshire Moors Railway - NYMR
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Railway Conservation. Run by Volunteers. Not for Profit. 

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  • frequently-asked-questions-2021
  1. FAQs

Frequently Asked Questions 2021

Due to COVID-19 restrictions please be aware of the changes to our normal operational procedures at this time. Please make sure that you read the below before visiting. 

For any enquiries, please contact [email protected]

Updated: 17/07/21

Do I need to pre-book?

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Pre-booking is advised as we manage capacity onboard our 'Seaside Special' and 'Yorkshire Explorer'. When you travel on these services you have a set departure and return time and are subject to availability.

To help us monitor capacity, we are asking all our visitors to pre-book their tickets where possible for our Pickering to Whitby or Whitby to Pickering trains.

Tickets can be purchased on the day, and shorter journeys are available, subject to availability.

Published: 28th December, 2021

Updated: 1st April, 2022

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Children & Concessions

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What age range can I buy a child ticket for?

A child ticket can be bought for someone aged between 4 and 15 years old inclusive and gives a 50% discount on standard adult tickets.

Children under 4 travel for free when accompanied by a fare-paying adult passenger.

Do you offer a senior concession?

We currently do not offer a concession for seniors.

Published: 12th June, 2018

Updated: 20th July, 2021

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How do I book tickets for the Railway?

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Tickets are available to Book Online or purchase from a Booking Office on the day of your visit.

To minimise physical contact as much as possible, we encourage you to book online where possible prior to your visit.

If you have a booking held with us we'll be in touch shortly to let you know how you can re-book and show your support in 2021. 

We look forward to seeing you at the Railway soon. For any other enquiry please email [email protected] 

Published: 29th May, 1990

Updated: 29th May, 2021

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I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do?

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If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You will need to bring this booking confirmation to travel on the services.

When contacting our Customer Service Team, please quote your booking reference. Alternatively contact [email protected] or telephone 01751 472508. The offices are open Monday to Friday 09:00 – 16.30.

Published: 28th May, 1990

Updated: 13th April, 2021

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Can I visit if I am a member?

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Yes. We are also honouring all member benefits on individual tickets. However, we ask that you pre-book tickets in advance due to reduced capacity on board our trains and your membership number will be required at the time of booking.

Please note that compartments are available for a group of up to six people and your Membership discount does not apply to compartment rates.

We ask that you book your tickets in advance online or by calling Customer Services Monday to Friday 09:30-16:30. 

Published: 27th May, 1990

Updated: 26th April, 2021

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Can I bring a group to the Railway

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We are now accepting group bookings for at a discounted group rate, we ask that you please get in touch well in advance for availability and dates.  

If you’re a group organiser and would like to receive details, please email [email protected]

Published: 26th May, 1990

Updated: 19th July, 2021

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Will school visits be allowed?

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We are accepting enquiries for school visits, if you wish to book a school visit for a future date or for more information, please contact our Education Team via [email protected]  

Published: 25th May, 1990

Updated: 19th July, 2021

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I'm a Volunteer - Can I come back to volunteering at the Railway?

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We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you!

If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected] 

Published: 23rd May, 1990

Updated: 25th June, 2020

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What facilities will be open?

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Some of our facilities will be open for our visitors to use on their visit.  

• We have introduced one-way systems at some of our outlets at our stations. Please follow the directional signage.
• 
All payments are contact-free by card when purchasing any catering or retail products up to the value of £45.
• 
Our tea rooms will be offering a variety of hot and cold refreshments and snacks. Although we will endeavour to provide refreshments on the day of your visit, these will vary within each outlet.
• We recommend staff, volunteers and our passengers wear a face covering, whilst in buildings, when on board our services and when moving around the train and on busy platforms. Exemptions apply, see our face-covering FAQ.
•
Car parks will be operational as normal, with a £5.00 charge.  Unfortunately, Motorhomes cannot be accommodated and there is no overnight parking available.


Our Station Tea Rooms will be open for take-away service only. Please see opening times below:  

Pickering - Open Daily 08:30 to 16:00
 • D
rinks, Snacks, Sandwiches, Paninis, Bacon Buns, Cakes, Ice Cream.
 • Limited outdoor seating.

Levisham - Open weekends 09:00 to 16:00
 • Drinks, Snacks, Pasty’s, Cakes, Ice Cream.

Goathland - Open Daily 10:00 to 16:45 (closing times may vary) 
 • Take out only.
 • Drinks, Snacks, Sandwiches, Pasties, Cakes, Ice Cream.
 • L
imited variety of retail items available.

Grosmont - Open Daily 09:00 to 16:30
 • 
Take out Drinks, Sandwiches, Paninis, Jacket Potatoes, Soup, Cakes, Ice Cream.
 • 
Limited Outdoor Seating.


Pickering Station Shop - Open Daily 08:30 to 16:00

Grosmont Station Shop - Open Daily 09:00 to 16:30
 • Retail items will remain in Grosmont Station Tea Room until the Station Shop reopens on 19 June (10:00-17:30 Mon-Sat and 09:30-17:30 Sundays)

Grosmont Shed Shop - Open Daily 10:00 to 17:00

Published: 22nd May, 1990

Updated: 19th July, 2021

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Can I bring my dog?

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Yes, well behaved dogs are welcome at £3 per dog. Members may bring dogs for free. 

We ask you to please keep then on a short lead at all times and they are not allowed on the seats. 

Published: 17th May, 1990

Updated: 24th September, 2020

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Showing 10 of 10

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Infrastructure MPD Railway in Wartime Risk Assessment Special Event

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  • @neilatkin37 Thanks for your support.

    11thAugust, 2022 @nymr
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    11thAugust, 2022 @nymr
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    11thAugust, 2022 @nymr

Upcoming Events

August: Kids Go Free during August

September: Annual Steam Gala

September: Heritage Open Days (Free Events) - *Tickets Live w/c 8 August*

October: Sir Nigel Gresley Special Train - *Tickets Live w/c 15 August*

October: Light Spectacular

December: Santa Specials - *Tickets Live Wednesday 10 August*

For more information: Special Events

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Scheduled Locomotives

Thursday 11th August


63395 -
LNER Q6

92134 - 9F

37264 - 
Class 37 Diesel

37403 - Class 37 Diesel

31128 - Class 31 Diesel

 
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North Yorkshire Moors Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

Registered office, North Yorkshire Moors Railway, 12 Park Street, Pickering, North Yorkshire, YO18 7AJ.

        

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