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North York Moors Historical Railway Trust - NYMR
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Railway Conservation. Run by Volunteers. Not for Profit. 

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  • frequently-asked-questions-2021
  1. FAQs

Frequently Asked Questions 2021

Due to COVID-19 restrictions please be aware of the changes to our normal operational procedures at this time. Please make sure that you read the below before visiting. 

For any enquiries, please contact [email protected] or telephone 01751 472508

Updated: 05/01/21

Is the Railway open?

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Service Update 5/01/2021

In light of the current Government advice on the 4 January 2021, the NYMR remains closed to the public as part of the national lockdown.

If you have an urgent enquiry, please email [email protected]. This email will be monitored Monday to Friday 9am – 12pm.
Alternatively you can follow our social media channels which will be updated as required.

Facebook: @NorthYorkshireMoorsRailway
Twitter: @NYMR
Instagram: @northyorkshiremoorsrailway
YouTube: /thenorthyorkshiremoorsrailway

NYMR Shop

While the railway is closed, our online shop will be trading as normal. You can visit the shop online here. 

The Shed Shop at Grosmont will remain closed, however a selection of products are available to purchase online.

Every purchase you make helps support the NYMR. 

Published: 7th June, 1990

Updated: 5th January, 2021

Author: Laura Strangeway

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Covid-19 mitigations - Zoono 'Fogging'

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As part of the NYMR's Covid-19 mitigations we continue to use Zoono 'Fogging' for the foreseeable future. Zoono is used across all settings including:

  • Stations
  • Tea Rooms & Gift Shops
  • Toilets
  • Carriages and Onboard Facilities
  • Booking Offices and Customer Services
  • Behind the scenes areas for Staff & Volunteers

Learn more about Zoono 'fogging' which provides an invisible layer which is more resistant to other disinfectants. The NYMR is 'fogging' Zoono, every 20 days, when required every 28 days. Learn more about Zoono 'fogging' and how it works. 

Published: 6th June, 1990

Author: Laura Strangeway

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Why do I need to pre-book?

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To help us monitor capacity, our Booking Offices will remain closed and we are asking guests to book tickets online in advance. 

Published: 5th June, 1990

Updated: 31st October, 2020

Author: Luke Hudman

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  • The Optimist - FAQs
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Why are you only operating non-stop services?

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These services were carefully considered to ensure passengers can be socially-distanced on both the carriages and platforms. Additionally we are a registered charity run by volunteers, so we have had to manage our resource carefully. 

Please help to keep us steaming by purchasing a ticket to travel. Your support makes an enormous difference to helping to keep us running.

Published: 4th June, 1990

Updated: 31st October, 2020

Author: Laura Strangeway

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What ticket types are available?

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Due to the ever-changing Covid-19 environment we have unfortunately made the decision to cancel our planned Optimist and Rail Trail services between 26th December to 3rd January. Our Santa Re-Imagined event (21st – 24th December) and Christmas Moorlander (31st December – 3rd January) will still go ahead as planned over the festive holiday.

We are disappointed to make this choice; however, we feel that this is the responsible decision. Nevertheless, we will be reviewing this every fortnight.

We also have some exciting news for February Half Term (13th -21st February) which we will release in the New Year.

We apologise sincerely for the inconvenience this may cause and if you have a booking for either The Optimist or Rail Trail, our Customer Service team will be in touch.

Update 21/12/2020

Published: 3rd June, 1990

Updated: 23rd December, 2020

Author: Laura Strangeway

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Covid-19 Control measures

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Covid-19 Control measures in place at the NYMR

  • Advanced booking is required. To help us maintain capacity we are asking all guests to book online in advance.
  • Enhanced cleaning regimes. We will be cleaning carriages and compartments after each service.
  • Hand Sanitiser Stations will be provided. 
  • Contactless payments only for all Refreshment or Retail purchases. There will be no onboard catering facilities.  
  • We will be asking our guests to maintain social distancing whilst using our facilities.
  • Toilets will be available at Pickering and Whitby and our on board toilets are available to use when not in a platform. 
  • One way systems will be in place within our cafe and shop at Pickering and tea room at Grosmont. 
  • Unfortunately, you will not be able to visit the following areas at this time: 
    All Facilities at Levisham & Goathland. 

Passenger responsibilities

We ask for your cooperation and that you always follow Government advice and local mitigations at all times including:

  • Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.  
  • Wash Your Hands often and use the hand sanitiser stations provided. Avoid touching your face.
  • Observe social distancing. 

If you are feeling unwell or experiencing symptoms of Covid-19 we would ask you and members of your party or family group to not visit the railway. Please visit our Terms & Conditions. 

Published: 2nd June, 1990

Updated: 1st September, 2020

Author: Laura Strangeway

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How long will the journey take?

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Please visit our Book Tickets page for service information.

Published: 1st June, 1990

Updated: 31st October, 2020

Author: Laura Strangeway

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Fuss-free access

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Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. 

Published: 31st May, 1990

Updated: 6th August, 2020

Author: Laura Strangeway

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Will these services be steam hauled?

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'The Optimist'and 'Rail Trail' services are pre-booked, steam-hauled, with limited capacity.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Published: 30th May, 1990

Updated: 24th September, 2020

Author: Laura Strangeway

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How do I book tickets for the Railway?

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To minimise physical contact as much as possible, we’re now only accepting online bookings, made prior to your visit. This is so we can limit the number of visitors at the Railway each day. We look forward to seeing you at the Railway soon.

Tickets are only available on the website and must be pre-booked. We will not be taking bookings via the Customer Services Telephone or on the day via the Bookings Offices.

Refunds and Cancellation

  • Due to services being pre-booked with limited capacity, we won’t be able to amend your ticket booking once purchased. Outstanding balances will be transferred to a Gift Card.
  • If you are feeling unwell, neither you nor members of your household should visit. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
  • In the event we are able to operate services before your return visit you will be able to move your date of visit, move the balance to a Gift Card or request a refund.

Published: 29th May, 1990

Updated: 25th June, 2020

Author: Laura Strangeway

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I have a Gift Voucher, Booking held for a later date or an upcoming visit. What do I do?

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Due to delaying the start of the 2020 season we cancelled tickets month by month. If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. You'll need to bring this booking confirmation to travel on the services. 

When contacting our Customer Service Team, please quote your booking reference. The offices are open Monday to Friday 09:00 – 15.00 whilst the railway is closed and Monday to Sunday 09:00 - 17:00 once operating trains. Contact [email protected] or telephone 01751 472508

Published: 28th May, 1990

Updated: 25th June, 2020

Author: Laura Strangeway

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Can I visit if I am a member?

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Please visit our Book Tickets page for service information.

Published: 27th May, 1990

Updated: 31st October, 2020

Author: Laura Strangeway

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Can I bring a group to the Railway

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We are now accepting group bookings for 'The Optimist' from 17 August - 27 September at a discounted group rate. 

However, we are restricting the numbers of visitors coming to the Railway each day so that we can facilitate social distancing measures, adhering to the latest government guidance. So we ask that you please call us well in advance for availability and dates.  

If you’re a group organiser and would like to receive details when you can visit, please email[email protected]

Published: 26th May, 1990

Updated: 24th September, 2020

Author: Laura Strangeway

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Will school visits be allowed?

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We’ll be restricting the numbers of visitors coming to the Railway each day so that we can facilitate social distancing measures, adhering to the latest government guidance. For that reason, we won’t be able to accept large school bookings. If you wish to book a school visit for a future date, please contact [email protected]

Published: 25th May, 1990

Updated: 25th June, 2020

Author: Laura Strangeway

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Events at the NYMR - What's going ahead?

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In light of the current government advice, we have made the difficult decision to cancel several of the planned 2020 Special Events. Visit nymr.co.uk/coronavirus for more information.

Unfortunately the Northern Lights Express is not planned for 2020 or 2021. However if you would like hear about our Christmas events in 2021 please sign up to our e-newsletter.

Published: 24th May, 1990

Updated: 7th January, 2021

Author: Laura Strangeway

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I'm a Volunteer - Can I come back to volunteering at the Railway?

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We are currently reviewing functions to get the Railway operational - We'll be in touch directly with the individual volunteer groups when it is possible to return to the Railway. We're really missing you!

If you have any questions please email Marcus Aldrich, Head of Volunteers at [email protected] 

Published: 23rd May, 1990

Updated: 25th June, 2020

Author: Laura Strangeway

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What facilities will be open?

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To adhere to government advice we have made the below changes:

  • We have introduced one-way systems at Pickering Station. 
  • All payments are contact free by card when purchasing any catering or retail products.
  • Limited availability of refreshments. Although we will endeavor to provide refreshments on the day of your visit, these will be limited to takeaway products. There will be no onboard Trolley service.
  • We will be asking our guests to maintain social distancing whilst using our facilities.
  • We are asking that you wear a face covering whilst moving around the railway and on the train. These maybe removed whilst seated in a compartment. 
  • Unfortunately, you will not be able to visit the following areas at this time: All Facilities at Levisham & Goathland and Grosmont Gift Shop.
  • Car parks will be operational as normal, with a £5.00 charge. 

Published: 22nd May, 1990

Updated: 31st October, 2020

Author: Laura Strangeway

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Will Pullman and Speciality services run?

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Service Update 5/01/2021

In light of the current Government advice on the 4 January 2021, the NYMR remains closed to the public as part of the national lockdown.

If you have an urgent enquiry, please email [email protected]. This email will be monitored Monday to Friday 9am – 12pm.

Published: 21st May, 1990

Updated: 5th January, 2021

Author: Laura Strangeway

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Will Shed Tours, Photography courses and Footplate Experiences go ahead?

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Unfortunately due to limited resource and changes to how we operate we will not be offering these additional experiences. 

We will update and review on a regular basis

Published: 20th May, 1990

Updated: 4th August, 2020

Author: Laura Strangeway

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Will the other Stations be open?

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To adhere to government advice we have changed the way we are operating. We are limiting the capacity on the services and limiting how many Stations we reopen. 

Levisham and Goathland Station remain closed.

Published: 19th May, 1990

Updated: 31st October, 2020

Author: Laura Strangeway

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Can I bring my dog?

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Yes, well behaved dogs are welcome at £3 per dog. Members may bring dogs for free. 

We ask you to please keep then on a short lead at all times and they are not allowed on the seats. 

Published: 17th May, 1990

Updated: 24th September, 2020

Author: Laura Strangeway

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Do I need to wear a face covering?

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Passengers must wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.  

Published: 16th May, 1990

Updated: 30th June, 2020

Author: Laura Strangeway

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Tea Rooms and Gift Shops alterations?

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Pickering Station: Refreshments will be available from the Pickering Tea Room and Gift Shop on Platform 1 is now open before each train departure.  

Grosmont Station: The Gift Shop will remain closed. Limited refreshments and gifts will be available from Grosmont Tea Room. 

Goathland Station: Closed

Please follow the one way system to allow for social distancing. Face covering may be removed whilst consuming food and drinks. All payments in these areas must be contactless. 

Published: 15th May, 1990

Updated: 24th September, 2020

Author: Laura Strangeway

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I have a wedding booked - Is this going ahead?

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Unfortunately due to social distancing we will be unable to facilitate upcoming weddings. 

We will be monitoring the situation, following government guidelines. 

Published: 14th May, 1990

Updated: 29th June, 2020

Author: Laura Strangeway

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Can I use a promotional offer or discount pass?

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Unfortunately because we are limiting capacity on services we will not be accepting any promotional vouchers, offers or discount cards, such as HRA passes. 

Published: 13th May, 1990

Updated: 29th June, 2020

Author: Laura Strangeway

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Covid-19 Mitigations


We have received Visit England’s ‘We’re Good to Go’ accreditation to ensure that we are Covid-19 secure. These measures include:


✔  Travel in groups of a max of 6. #Ruleof6
✔  We've an enhanced cleaning regime between services.
✔  We Zoono ‘fog’ our carriages and all public areas.
✔  We ask that everyone wears a face covering whilst moving around the railway.
✔  We’ve reduced capacity on board our trains.

View our Frequently Asked Questions

Join Our E-Mailing List

Services


Due to government guidance, the railway is currently closed until further notice. Our Customer Services Team are monitoring emails, however with reduced staff working, replies may be delayed. We will update the website and our Social Media with any opening details as soon as we are able.

[email protected]  


Depending on the guidance, we will be reviewing our opening dates for the 2021 season every fortnight
.

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North York Moors Historical Railway Trust is a company limited by guarantee registered in England and Wales under number 2490244 and registered as a Charity number 501388.

Registered office, North Yorkshire Moors Railway, 12 Park Street, Pickering, North Yorkshire, YO18 7AJ.