When trains are running (27 March to 5 November 2023) the Station Booking Offices will be attended during the following times:

Pickering Station - 0830-1600
Levisham Station - Periodically; Tickets to travel can always be bought from a Travelling Ticket Inspector on board the train and, if buying a Unlimited Annual Pass Ticket, the 12 month return voucher element can be collected at the destination station Booking Office.
Goathland Station - 0900-1600
Grosmont Station - 0900-1600
Whitby Station - 0830-1630

Occasionally the Booking Offices will be closed temporarily to allow for staff changes/breaks, notices will be displayed during these times.