Terms & Conditions Non-Stop Services

  • Non-Stop services operate from Pickering to Levisham and Grosmont to Goathland. These are return services, which will last approx. 60 minutes.
  • Services are pre-book only. Compartments (max 6 people), Family (max 4 people), Duo (min 2 people) & Single (1 person).  Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap. 
  • Discount passes and offers are not valid on these services. 
  • Single Ticket types and members discounts are only available on 15:30 departure from Pickering.
  • Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading.  
  • Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time.
  • Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Non-Stop services.
  • Station car parking is limited and pay and display is required so passengers should allow plenty of time to park.
  • Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here.
  • NYMR Customer Services can be contacted on 01751 472508 or [email protected]

Covid 19 Control measure

  • We have introduced one-way systems at both Pickering and Grosmont to ensure passengers can socially distance.
  • Please be prepared to make all payments contact free by card when purchasing any catering or retail products.
  • Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service.
  • Hand Sanitisers will be available.
  • Limited availability of refreshments. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products.
  • We will be asking passengers to maintain social distancing whilst using our facilities. There will be no onboard Toilets available.
  • Unfortunately, you will not be able to visit the following areas at this time: All Booking Offices, Pickering Tea Room & Gift Shop, All Facilities at Levisham & Goathland and Grosmont Gift Shop.

Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020

Refunds and Cancellation

  • Due to services being pre-booked we won’t be able to amend your booking once purchased. Outstanding balances will be transferred to a Gift Card. If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable. 
  • If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card.
  • In the event we are unable to operate a service we will provide a full refund.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Published:

Updated:

Author: Laura Strangeway

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