Welcome Back Services T&Cs 2020 Terms & Conditions Non-Stop Services Non-Stop services operate from Pickering to Levisham and Grosmont to Goathland. These are return services, which will last approx. 60 minutes. Services are pre-book only. Compartments (max 6 people), Family (max 4 people), Duo (min 2 people) & Single (1 person). Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap. Discount passes and offers are not valid on these services. Single Ticket types and members discounts are only available on 15:30 departure from Pickering. Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading. Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time. Apart from guide dogs/assistance dogs for the blind, and hearing dogs for those who are profoundly deaf, no dogs or other pets are allowed on the Non-Stop services. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here. NYMR Customer Services can be contacted on 01751 472508 or [email protected] Covid 19 Control measure We have introduced one-way systems at both Pickering and Grosmont to ensure passengers can socially distance. Please be prepared to make all payments contact free by card when purchasing any catering or retail products. Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service. Hand Sanitisers will be available. Limited availability of refreshments. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products. We will be asking passengers to maintain social distancing whilst using our facilities. There will be no onboard Toilets available. Unfortunately, you will not be able to visit the following areas at this time: All Booking Offices, Pickering Tea Room & Gift Shop, All Facilities at Levisham & Goathland and Grosmont Gift Shop. Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020 Refunds and Cancellation Due to services being pre-booked we won’t be able to amend your booking once purchased. Outstanding balances will be transferred to a Gift Card. If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable. If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card. In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.