Union of South Africa Terms and Conditions 2019

Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect your statutory rights as a consumer.

No pets are allowed on Union of South Africa services other than guide dogs/assistance dogs for the blind and hearing dogs for those who are profoundly deaf.

Union of South Africa services will operate nonstop between Grosmont and Pickering. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby.

There is limited seating for people with restricted mobility. If any potential Passenger requires wheelchair/ mobility scooter access this MUST be made clear at the time of booking. Email: [email protected] (we regret that in any event we cannot accommodate large heavy mobility scooters).

Please ensure you arrive in good time for the scheduled journey, allowing extra travel time in bad weather and time to park.

Grosmont Station Car Park is reserved for Blue Badge Holders and Coach Operators. Cars can be parked in the National Park Authority Car Park which is approximately five minutes’ walk from the station over a footbridge. Level access is via the road from the car park to the village which will take around ten minutes. Postcode YO22 5QE. There may be a parking fee payable to the National Park Authority.

If Passengers miss the booked Journey because of bad weather, traffic hold ups or similar causes, we will attempt to accommodate them on another train, but this will be subject to availability of spare seating and cannot be guaranteed.

We reserve the right to suspend, reschedule or cancel Union of South Africa services if operational circumstances or safety make this necessary.

Other NYMR services will be operating on the above dates. Tickets for Union of South Africa services are NOT interchangeable with those for such services. If Passengers wish to travel on other services as well, an additional ticket will be required.

Tickets issued for a Journey are NOT TRANSFERABLE to any other service without our agreement.

Price and Payment

Payment must be made in pounds sterling. Quoted prices are for Journeys hauled by Union of South Africa. PLEASE NOTE that the appearance of Union of South Africa on any Journey cannot be guaranteed and is subject to the Locomotive’s fitness to run which is checked daily. If Union of South Africa is unavailable We will do our best to provide an alternative steam Locomotive. We will also on request refund the difference between the price paid for the Journey(s) affected and the published 2019 standard fare for the Journey(s) using the same level of concession if applicable. (Please see Refund section below).

No Tickets will be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for debit / credit card payments.

Privilege rate tickets for members of the North York Moors Historical Railway Trust Limited are only valid on the day of travel when accompanied by an in date NYMR Trust membership pass.

Tickets

A valid Ticket (Online NYMR Booking Confirmation or Ticket) must be shown to travel on a Journey.

Once full payment has been received an Online Confirmation will be emailed to you. You will need to bring a printed confirmation on the day of your visit. Bookings made via telephone through NYMR Customer Service Department will be sent to You.

If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00.

Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake.

We will not be responsible for Tickets that are lost or stolen after dispatch. If this should happen, let Us know and We may be able to issue duplicates at our discretion.

You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business if there is reasonable evidence to that effect such as where a purchaser offers several tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bona fide tour or coach operator including Tickets as part of a package").

Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling on a Journey.

Void tickets are NOT refundable.

Cancellation

You may cancel a Ticket prior to travel subject to the following charges:

  • Over 21 days prior visit (100% refund via Cash/Card or Gift Card).
  • 7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund).
  • Under 7 days prior visit (50% refund via Gift Card).

*Please speak to Customer Services and call 01751 472508 for exceptional circumstances.

Condition relating to Cancellation, Amendment and Refunds

We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.

No charge will be made for cancellation or amendment if by the date the request is made Cancellation of the Visit has been confirmed.

If you have paid by debit / credit card, we will not refund in cash.

Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk.

NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Visit or non-appearance of Union of South Africa on any service.

Meanings

You means the person purchasing tickets and Your shall be interpreted accordingly.

We and Us means North Yorkshire Moors Railway Enterprises PLC (registered number) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. NYMR”)

Ticket(s) means the purchased permit to travel on a specified Journey or Journeys.

Passenger(s) means someone with a valid Ticket for the relevant Journey.

Cancellation of the Visit means that Union of South Africa is unable for whatever reason to arrive on NYMR’s railway. Once Union of South Africa has arrived on NYMR’s railway any non-appearance due to its being declared unfit to run is NOT Cancellation of the Visit.

Limitation of Liability

Neither we nor our parent Charity, the North York Moors Historical Railway Trust Limited shall be liable for any indirect or consequential loss or expense from any cause including Cancellation of the Visit nor shall We and our parent Charity have any liability arising from any cause beyond our reasonable control.

We and our parent Charity exclude liability to You and Passengers arising out of or in connection with the purchase of Tickets, the making of Journeys and visiting the Charity’s premises except to the extent that such exclusion is prohibited by Law.

Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.