'The Optimist' Terms and Condition Terms & Conditions Non-Stop Services Non-Stop services operate from Pickering to Whitby. Service 1 departs Pickering at 09:20 - Departs Whitby at 14:00. Allows approx. 3 hours to explore Whitby.Service 2 departs Pickering at 12:00 - Departs Whitby at 16:30. Allows approx. 2.45 hours to explore Whitby. These are return services, which will last approx. 60 minutes. Services are pre-book only. Compartments (max 6 people), Family (max 4 people), Duo (min 2 people) & Single (1 person). Children are classed as a passenger from 1+ years old. This is due to capacity restrictions. Children aged under 1 year, can travel sat on a guardians lap. Dogs are allowed on these services and must be kept on a lead at all times. Dogs are also not allowed on the seats within the carriages. Unfortunately, you will not be able to visit the following areas at this time: All Facilities at Levisham, Goathland and Grosmont. Wear a face covering or mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment. Those exempt include children under 11 years old, passengers with disabilities, those with breathing difficulties and anyone travelling with someone who relies on lip reading. Please remember to bring this confirmation with you on the day of travel and aim to arrive at the station at least 15-30 minutes before the departure time. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. Passengers who require the use of a wheelchair can access the train via the Guards Van. Passengers will need to be able to transfer to their pre-booked seats. Passengers travelling with pushchairs can access the train via the Guards Van and store here. NYMR Customer Services can be contacted on 01751 472508 or [email protected] Discounts Members (Standard, Life, Premier Life, Premier First & Shareholders): Tickets are available on both services, with a limited capacity. You must pre-book in advance. You will need to enter your Membership ID when booking. Gift Vouchers & Outstanding Bookings: If you have been issued a Gift Voucher or have a booking held you can redeem these for our services via Customer Service Team. Discounted Tickets: Interrail/HRA - 50% (Adult), ATOC/RST - 75% (Adult/Child) can be booked via Customer Service Team. Carer Tickets: These can be booked via the Customer Service team. Carer is eligible for free travel when accompanying a full paying Blue Badge Holder. Wheelchairs and Pushchairs can be stored in the Guards Van. You must be able to transfer to your pre-booked seat. Customer Services can be contacted on 01751 472508 or [email protected] Covid 19 Control measure We have introduced one-way systems at both Pickering to ensure passengers can socially distance. Please be prepared to make all payments contact free by card when purchasing any catering or retail products. Enhanced cleaning regimes. We will be cleaning carriages / compartments after each service. Hand Sanitisers will be available. Limited availability of refreshments. Although we will endeavour to provide refreshments on the day of your visit, these will be limited to takeaway products. We will be asking passengers to maintain social distancing whilst using our facilities. There will be no onboard Toilets available. Unfortunately, you will not be able to visit the following areas at this time: Pickering Tea Room & Gift Shop, All Facilities at Levisham & Goathland and Grosmont Gift Shop. Please check our Frequently Asked Questions before visiting: nymr.co.uk/Frequently-Asked-Questions-2020 Refunds and Cancellation Due to services being pre-booked we won’t be able to amend your booking once purchased. If you miss your service we will endeavour to accommodate your party on an alternative service, however if this is not achievable tickets will not be refundable. If you are feeling unwell or experiencing symptoms of Covid-19 we would ask that you or members of your party or family group do no attend the railway. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card. In the event we are unable to operate a service we will provide a full refund. We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary. Updated: 24/08/2020