Santa Specials Terms & Conditions 2018

  • Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect your statutory rights as a consumer.

  • Please check your tickets when you receive them. Please ensure the correct date, departure time, departure station as well as the ticket quantities and child ticket information. If there are any details incorrect please contact us immediately on 01751 472508 then *242, or by email on [email protected]


  • Santa Special services will depart from Pickering (YO18 7AJ) or Grosmont (YO22 5QE) on 1, 2, 8, 9, 15, 16, 22 & 23 December 2018.


  • Pickering departure times will be 09:35, 11:10, 13:55 & 15:30, lasting approximately 75 minutes per fixed round trip. Grosmont departure times will be 10:25 12:30 & 14:35, approximately 85 minutes per fixed round trip.


  • Santa Special services will operate nonstop departing from Pickering or Grosmont. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby.


  • Adult/Concession Fare are fixed priced £22, Child £22 (aged from 12 months - 15 years old). Under 12 months can travel on the service free of charge. A seat will not be provided or a gift. If you would like to provide a present, we will allow Santa to hand this out.


  • You MUST ensure you arrive in good time for the scheduled journey. Station car parking is limited and Pay and Display is required (£5 per car) so passengers should allow plenty of time to park.


  • If passengers miss their booked journey we will attempt to accommodate them on another service, but this will be subject to availability and cannot be guaranteed.


  • We reserve the right to suspend, reschedule or cancel Santa Special services if operational circumstances or safety make this necessary.


  • Other NYMR services will be operating (Pullman Dining Train) on the above dates. Tickets for Santa Special services are NOT interchangeable with those for such services.


  • There is limited seating for people with restricted mobility. If any potential Passenger requires wheelchair/ mobility scooter access this MUST be made clear at the time of booking.


  • No pets are allowed on Santa Special services other than assistance dogs.


  • Children will receive an age appropriate present, Christmas activity bag (Crayons, Activity Sheet, Selfie Frame and Selfie Props), Juice and piece of fruit. Adults will receive a Mince Pie, Hot Drink & Alcoholic Tipple.


  • Pickering Services - Drinks and mince pies are to be collected from the Learning Centre (Platform 2) before services depart. There will be No onboard catering on the Pickering Santa Specials. Grosmont Services - Drinks and mince pies are to be collected from the marquee before services depart.  


Price and Payment

  • Payment must be made in pounds sterling. Quoted prices are for Santa Specials Only. Adult/Concession Fare are priced £22, Child £22 (aged from 12 months - 15 years old), Pre-Book Tickets Only. Under 12 months can travel on the service free of charge. A seat will not be provided or a gift. If you would like to provide a present, we will allow Santa to hand this out.


  • No Tickets will be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for Debit card payments, but Credit cards may be subject to a 2% transaction fee. (Any transaction fee to be added for credit card payment will be advised of at the time of booking).



  • A valid Ticket must be shown to travel on a Journey.


  • Once full payment has been received an Online Confirmation will be emailed to you. If paying Online your tickets will be posted to you. You will need to bring your tickets on the day of your visit. Booking made via Telephone through NYMR Customer Service Department will be sent to You by ordinary post.


  • If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00.


  • Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake.


  • We will not be responsible for Tickets that are lost or stolen after despatch. If this should happen, let Us know and We may be able to issue duplicates at our discretion.


  • If there is less than ten days before the Journey, Tickets may be purchased for collection at the Booking Office where the Passenger(s) Journey is to start. In that event proof of identity and the original of any debit or credit card used to make payment will be required.


  • You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business. If there is reasonable evidence to that effect such as where a purchaser offers several tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package").


  • Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling on a Journey.


  • Void tickets are NOT refundable.


Cancellation & Refunds

  • If you need to cancel more than 28 days prior to the date of travel you will receive a full refund; cancellations made between 28 and 14 days before the date of travel will receive a 50% refund; cancellations made less than 14 days before the date of travel, or after the date of travel, cannot be refunded. This includes cancellations due to adverse weather or road conditions, or illness.


Condition relating to Cancellation, Amendment and Refunds

  • We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.


  • No charge will be made for cancellation or amendment if by the date the request is made Cancellation of the Visit has been confirmed.


  • Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk.


  • The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Santa Specials service.



  • You means the person purchasing tickets and Your shall be interpreted accordingly.


  • We and Us means the North York Moors Historical Railway Trust Limited (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”)


  • Ticket(s) means the purchased permit to travel on a specified Journey or Journeys.


  • Passenger(s) means someone with a valid Ticket for the relevant Journey.


Limitation of Liability

  • We shall not be liable for any indirect or consequential loss or expense from any cause including Cancellation of the Visit or shall We have any liability arising from any cause beyond our reasonable control.


  • The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets, the making of Journeys and visiting NYMR premises except to the extent that such exclusion is prohibited by Law.



  • Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Court.