Santa Specials T&Cs 2018 Santa Specials Terms & Conditions 2018 Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect your statutory rights as a consumer. Please check your tickets when you receive them. Please ensure the correct date, departure time, departure station as well as the ticket quantities and child ticket information. If there are any details incorrect please contact us immediately on 01751 472508 then *242, or by email on [email protected] Santa Special services will depart from Pickering (YO18 7AJ) or Grosmont (YO22 5QE) as a scheduled steam service. A child ticket is valid aged from 12 months - 15 years old. An adult is aged 16 years upwards. Those aged under 12 months can travel on the service free of charge. A seat will not be provided or a gift. If you would like to provide a present, we will allow Santa to hand this out. A child ticket consists of a journey on board the Santa Express, an age appropriate present for each child, Christmas activity bag, a juice carton and a piece of fruit, priced £22.00. An adult ticket consist of a journey on board the Santa Express and a Mince Pie, Hot Drink & Alcoholic drink, priced £22.00. All Santa Special Tickets will be posted from the w/c 12 November 2018. Santa Special services will operate nonstop departing from Pickering or Grosmont. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby. You MUST ensure you arrive in good time for the scheduled journey. The NYMR cannot hold be responsible for latecomers or those who turn up at the wrong station. No refunds will be given if this happens. Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. Cash and Card is accepted. If passengers miss their booked journey we will attempt to accommodate them on another service but this will be subject to availability and cannot be guaranteed. We reserve the right to suspend, reschedule or cancel Santa Special services if operational circumstances or safety make this necessary. Other NYMR services will be operating on the above dates. Tickets for Santa Special services are NOT interchangeable with those for such services. If passengers wish to travel on other services as well, an additional ticket will be required. If you need to cancel more than 28 days prior to the date of travel you will receive a full refund; cancellations made between 28 and 14 days before the date of travel will receive a 50% refund; cancellations made less than 14 days before the date of travel, or after the date of travel, cannot be refunded. This includes cancellations due to adverse weather or road conditions, or illness. No pets are allowed on Santa Special services other than assistance dogs. Concessions for Carers and Disabled People. Our policy admits the necessary companion, or carer, of a disabled visitor free of charge, while the Santa Special ticket cost applies to the disabled visitor – both adults and Children. We request customers who have purchased a free Carers ticket online to please produce of one of the following forms of ID at the Booking Office when collecting tickets: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. Due to carriage restrictions we are unable to accommodate wheelchairs or pushchairs onboard the Santa Specials at Pickering. We can accommodate a limited number of wheelchairs at Grosmont. Please speak to Customer Services in advance of booking. Telephone 01751 472508 then *242, or email on [email protected] Disabled Parking is available at both Stations (Charges apply) – more details can be found nymr.co.uk/access-statement-for-disabled-passengers Pickering Santa Specials Departure times will be 09:35, 11:10, 13:55 and 15:30 from Pickering lasting approximately 75 minutes per fixed round trip. The Pickering Santa Specials are non-stop departing from Pickering to Levisham. Pickering Santa Specials include live actors onboard the service and Father Christmas visiting each child in their seat onboard the service. Drinks and mince pies are to be collected from the Learning Centre (Platform 2) before services depart. There will be NO onboard catering on the Pickering Santa Specials. The Tea Room will close after the last service departs. The Station Shop will stay open for the return of the last train at Pickering and Grosmont. All Santa Special Tickets will be posted from the w/c 12 November 2018. Grosmont Santa Specials Departure times will be 10:25, 12:30 and 14:35 from Grosmont lasting approximately 85 minutes per fixed round trip. The Grosmont Santa Specials are non-stop departing from Grosmont to Goathland. Grosmont Santa Specials include an onboard Grotto which each child will visit onboard the service. Drinks and mince pies are to be collected from the marquee before services depart. The Tea Room will close after the last service departs. The Station shop will stay open for the return of the last train at Pickering and Grosmont. All Santa Special Tickets will be posted from the w/c 12 November 2018. Group Visits onboard Santa Specials Discounted Group Rates are available for groups (20+) full paying passengers. Group Organisers/Free leaders are charged at the agreed Group discount rate. Group Trade number confirmations must be confirmed by 17 September 2018. The agreed numbers will be invoiced at this point. Group bookings (non-invoice clients) are required to make a 50% deposit to make a booking and reserve seating. The remaining balance will be due 17 September. For all group bookings we require confirmation of adult and child numbers. For children travelling we also require gender and age to provide appropriate present. Group tickets will be posted in advance of service. All Santa Special Tickets will be posted from the w/c 12 November 2018. For full terms and conditions visit nymr.co.uk/terms-conditions Price and Payment Payment must be made in pounds sterling. Quoted prices are for Santa Specials Only. Adult/Concession Fare are priced £22, Child £22 (aged from 12 months - 15 years old), Pre-Book Tickets Only. Under 12 months can travel on the service free of charge. A seat will not be provided or a gift. If you would like to provide a present, we will allow Santa to hand this out. No Tickets will be issued until We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for Debit card payments, but Credit cards may be subject to a 2% transaction fee. (Any transaction fee to be added for credit card payment will be advised of at the time of booking). Tickets A valid Ticket must be shown to travel on a Journey. Once full payment has been received an Online Confirmation will be emailed to you. If paying Online your tickets will be posted to you. You will need to bring your tickets on the day of your visit. Booking made via Telephone through NYMR Customer Service Department will be sent to You by ordinary post. If Tickets are returned to Us “address unknown” We reserve the right to cancel and refund the price paid less a handling charge of £10.00. Please check Your Ticket(s) on receipt and let Us know immediately if there is a mistake. We will not be responsible for Tickets that are lost or stolen after despatch. If this should happen, let Us know and We may be able to issue duplicates at our discretion. If there is less than ten days before the Journey, Tickets may be purchased for collection at the Booking Office where the Passenger(s) Journey is to start. In that event proof of identity and the original of any debit or credit card used to make payment will be required. You MUST NOT re-sell or transfer Tickets in the course of business. We reserve the right to treat any Ticket as sold in the course of business. If there is reasonable evidence to that effect such as where a purchaser offers several tickets for resale at a price higher than their purchase price or where Tickets are offered for sale on an online auction site. (Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package"). Any Ticket obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket shall be denied the facility of travelling on a Journey. Void tickets are NOT refundable. Cancellation & Refunds If you need to cancel more than 28 days prior to the date of travel you will receive a full refund; cancellations made between 28 and 14 days before the date of travel will receive a 50% refund; cancellations made less than 14 days before the date of travel, or after the date of travel, cannot be refunded. This includes cancellations due to adverse weather or road conditions, or illness. Condition relating to Cancellation, Amendment and Refunds We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You. No charge will be made for cancellation or amendment if by the date the request is made Cancellation of the Visit has been confirmed. Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk. The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Santa Specials service. Meanings You means the person purchasing tickets and Your shall be interpreted accordingly. We and Us means the North York Moors Historical Railway Trust Limited (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”) Ticket(s) means the purchased permit to travel on a specified Journey or Journeys. Passenger(s) means someone with a valid Ticket for the relevant Journey. Limitation of Liability We shall not be liable for any indirect or consequential loss or expense from any cause including Cancellation of the Visit or shall We have any liability arising from any cause beyond our reasonable control. The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets, the making of Journeys and visiting NYMR premises except to the extent that such exclusion is prohibited by Law. Law Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Court.