Santa Specials T&Cs Santa Specials 2023 Pickering Santa Specials • Departure times will be 09:55, 11:25, 13:00 and 14:55 from Pickering lasting approximately 60 minutes per fixed round trip. • The Pickering Santa Specials are non-stop departing from Pickering (YO18 7AJ) to Levisham. • Pickering Santa Specials include live actors onboard the service and Father Christmas visiting each child in their seat onboard the service. • There will be NO onboard catering on the Pickering Santa Specials, however passengers may take food and drink purchased from the Station Tea Room on board the train. Grosmont Santa Specials • Departure times will be 10:00, 11:30, 13:05 and 15:00 from Grosmont (YO22 5QE) lasting approximately 60 minutes per fixed round trip. • The Grosmont Santa Specials are non-stop departing from Grosmont to Goathland. • Grosmont Santa Specials include live actors onboard the service and Father Christmas visiting each child in their seat onboard the service. • There will be NO onboard catering on the Grosmont Santa Specials, however passengers may take food and drink purchased from the Station Tea Room on board the train. Santa Specials Terms & Conditions 2023 Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect Your statutory rights as a consumer. • Please check your tickets when you receive them. Please ensure the correct date, departure time, departure station as well as the ticket quantities are booked. If there are any details incorrect please contact us immediately on 01751 472508, or by email on [email protected] • All Santa Special Tickets are emailed to you. • A child ticket is valid aged from 12 months - 15 years old. An adult is aged 16 years upwards. Those aged under 12 months can travel on the service free of charge. A seat will not be provided or a gift. If you would like to provide a present, we will allow Santa to hand this out. • A child ticket consists of a journey on board the Santa Express and a present for each child. • Santa Special services will operate nonstop departing from Pickering or Grosmont. Passengers cannot join or alight at intermediate stations and these services will not operate between Grosmont and Whitby. • You MUST ensure you arrive in good time for the scheduled journey. The NYMR cannot hold be responsible for latecomers or those who turn up at the wrong station. No refunds will be given if this happens. Station car parking is limited and Pay, and Display is required so passengers should allow plenty of time to park. Cash and Card is accepted. Santa Special services will depart from Pickering (YO18 7AJ) or Grosmont (YO22 5QE) as a scheduled steam service. • If passengers miss their booked journey, we will attempt to accommodate them on another service, but this will be subject to availability and cannot be guaranteed. • We reserve the right to suspend, reschedule or cancel Santa Special services if operational circumstances or safety make this necessary. • No pets are allowed on Santa Special services other than assistance dogs. Concessions for Carers and Disabled People. • The necessary companion, or carer, of a disabled Santa Special passenger can have a free of charge ticket but the standard Santa Special fare applies to the disabled passenger – both adults and children. This concession is not available for Group bookings. Passengers who purchase a free Carers ticket online must produce of one of the following forms of ID for their disabled passenger when collecting tickets: at the Booking Office: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification. • Wheelchair users can travel onboard the Santa Special Services. Spaces are limited. Disabled Parking is available at both Stations (Charges do not apply) – more details can be found nymr.co.uk/access • Due to carriage restrictions we are unable to accommodate pushchairs onboard the Santa Specials, please leave them in your vehicle. Price and Payment • Payment must be made in pounds sterling. Quoted prices are for Santa Specials Only. Pickering: Pickering Santa Specials Adult/Child £30 and Grosmont Santa Specials Adult/Child £30. All Santa Special services tickets must be booked in advance. • An Online Booking Confirmation will be e-mailed to You when We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for card payments. Tickets • A valid Booking Confirmation at the appropriate Fares must be shown to travel on a Santa Special services Once full payment has been received an Online Confirmation will be emailed to You. You will need to produce Your Online Booking Confirmation on the day of Your visit. This can be a Home printed confirmation or shown via Mobile Phone or Tablet. • Please check Your Tickets on receipt and let Us know immediately if there is a mistake. • You MUST NOT re-sell or transfer Tickets/Online Booking Confirmation in the course of business. We reserve the right to treat any Ticket/Online Booking Confirmation as sold in the course of business if there is reasonable evidence to that effect, (such as where a purchaser offers several tickets/Online Booking Confirmations for resale at a price higher than their purchase price or where Tickets/Online Booking Confirmations are offered for sale on an online auction site.) Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package. • Any Ticket/Online Booking Confirmation obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket/Online Booking Confirmation shall be denied the facility of travelling on a Santa Special service Void tickets are NOT refundable. Refunds and Cancellation You may cancel a valid Ticket prior to travel subject to the following charges: • Over 21 days prior to visit- 100% refund via Cash/Card or Gift Card • 14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund • 7 to 13 days prior to visit- 50% refund via gift card • Less than 7 days prior to visit – 0% refund Please email Customer Service on [email protected] regarding any enquiries regarding Refunds and Cancellations. Condition relating to Cancellation, Amendment and Refunds • We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You. • Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk. The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Santa Special service. Meanings • You means the person purchasing tickets and Your shall be interpreted accordingly. • We and Us means the North Yorkshire Moors Railway Trust (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”) • Ticket(s) / Online Booking Confirmation means the purchased permit to travel on a specified Santa Special service. • Passenger(s) means someone with a valid Ticket for the relevant Santa Special service. Limitation of Liability • We shall not be liable for any indirect or consequential loss or expense from any cause nor shall We have any liability arising from any cause beyond our reasonable control. • The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets/Online Booking Confirmation, travelling on the Santa Special service and visiting NYMR premises except as specified in these Conditions or to the extent that such exclusion is prohibited by Law. Law • Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Court. Updated:01/07/2023 Manage Cookie Preferences