Northern Lights Express 2019

  • Northern Lights Express services operate nonstop between Pickering and Levisham. They are scheduled to be a steam hauled.
    • See the Northern Lights Express illuminated at Pickering Station with a 15-minute pre-show before departure.
    • Travel through a twinkling forest, transformed by a multitude of lights and surprises!
    • Experience a 60-minute journey on board the Northern Lights Express. 
    • Enjoy a dazzling light show at Levisham station  as our heritage steam engine prepares for the return journey. 
  • Northern Lights Express is scheduled to operate: 30 November & 1, 7, 8, 12*, 13*, 14, 15, 19*, 20*, 21, 22 & 23* December, departing at 7pm. *Two evening services will operate on highlighted dates departing at 5pm and 7pm. Northern Lights Express services last approximately 1 hour.
  • Pickering Tea Room and Gift Shop will be open until the last Northern Lights Express departure. On board Trolley services are scheduled to operate on the services.
  • Pre-Ordered Northern Lights Express T-Shirts should be collected from the Gift Shop on Platform 1, Pickering Station before the service departs.
  • Wheelchair users can travel onboard the Northern Lights Express. Spaces are limited. To book, please contact Customer Services on 01751 472508. These are not available to book online. 
  • Discounted Group Rates are available for groups (20+) full paying passengers. Group Qualifying organisers are charged at the agreed Group discount rate.

Northern Lights Express Terms & Conditions 2019

Purchase of tickets constitutes acceptance of these Terms and Conditions but shall not affect Your statutory rights as a consumer.

  • All Northern Lights Express services depart from Pickering Station (YO18 7AJ).
  • All passengers over one year old must have a Northern Lights Express ticket. Over 16-year olds are charged the Adult Fare. Children (1 – 15 years old are charged the Child fare).
  • Children under 12 months old will not be provided with a seat. There are no other age concessions.
  • You MUST ensure you that everyone covered by Your booking arrives in good time for the scheduled journey. Station car parking is limited. Pay and Display is required so please allow plenty of time to park.
  • If passengers miss their booked journey, we will attempt to accommodate them on another service, but this will be subject to availability and cannot be guaranteed.
  • We reserve the right to suspend, reschedule or cancel Northern Lights Express services if operational circumstances, severe weather or safety make this necessary.
  • Other NYMR services will be operating on the above dates. Tickets for Northern Lights Express services are NOT interchangeable with other  services, Pullman Dining services or Santa Special services. If passengers wish to travel on other services as well, an additional fare will be payable.

Concessions for Carers and Disabled People.

  • The necessary companion, or carer, of a disabled Northern Lights passenger can have a free of charge ticket but the standard Northern Lights Express fare applies to the disabled passenger – both adults and children. This concession is not available for Group bookings. Passengers who purchase a free Carers ticket online must  produce of one of the following forms of ID for their disabled passenger  when collecting tickets: at the Booking Office: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.
  • Wheelchair users can travel onboard the Santa Special Services. Wheelchairs can be no wider than 60cm due to the width of the heritage coaching stock. Spaces are limited. To book, please contact Customer Services on 01751 472508. These are not available to book online. Disabled Parking is available at both Stations (Charges apply) – more details can be found nymr.co.uk/access-statement-for-disabled-passengers
  • Due to carriage restrictions we are unable to accommodate pushchairs onboard the Santa Specials.
  • No pets apart from assistance dogs. are allowed on Northern Lights Express services. 

Group Visits

  • Commercial tour /coach operator Group  numbers must be confirmed by 1st November 2019. The agreed numbers will be invoiced at this point.
  • Private Group bookings (non-invoice clients) must pay a 50% deposit at the time of  booking.. The remaining balance is due 1st November 2019.

Any Group bookings after 1st November 2019 must be paid in full at time of booking. Group tickets will be posted in advance of the service departure date.

Price and Payment

  • Payment must be made in pounds sterling. Quoted prices are for Northern Lights Express services Only. The Adult Fare is  £25; Child  (1 years old - 15 years old) £25. All Northern Lights Express service tickets must be booked in advance.
  • An Online Booking Confirmation will be e -mailed to You when We have received payment in full. (Please note We do not accept American Express cards). No fee is charged for card payments.

Tickets

  • A valid Booking Confirmation at the appropriate Fares must be shown to travel on a Northern Lights Express service Once full payment has been received an Online Confirmation will be emailed to You. You will need to produce Your Online Booking Confirmation on the day of Your visit. This can be a Home printed confirmation or shown via Mobile Phone or Tablet. Booking made via Telephone through NYMR Customer Service Department will be emailed to You. 
  • Please check Your Booking Confirmation on receipt and let Us know immediately if there is a mistake.
  • You MUST NOT re-sell or transfer Tickets/Online Booking Confirmation in the course of business. We reserve the right to treat any Ticket/Online Booking Confirmation as sold in the course of business if there is reasonable evidence to that effect, (such as where a purchaser offers several tickets/Online Booking Confirmations for resale at a price higher than their purchase price or where Tickets/Online Booking Confirmations are offered for sale on an online auction site.) Exception will be made, where You have made it clear to Us that at the time of booking You are a bonafide tour or coach operator including Tickets as part of a package..
  • Any Ticket/Online Booking Confirmation obtained in breach of these Terms and Conditions shall be void. Anyone attempting to use such a Ticket/Online Booking Confirmation shall be denied the facility of travelling on a Northern Lights Express service Void tickets are NOT refundable.

Refunds and Cancellation

  • You may cancel a valid Ticket prior to travel subject to the following charges:
    • Over 21 days prior visit (100% refund via Cash/Card or Gift Card).
    • 7 – 20 days prior visit (100% refund via Gift Card OR 50% Cash/Card refund).
    • 7- 3 days prior visit (50% refund via Gift Card).
    • Less than 3 days prior visit 0% refund.

Please speak to Customer Service and call 01751 472508 regarding any enquiries regarding Refunds and Cancellations. 

If a Northern Lights Express service does not run because of severe weather, or for any cause within our reasonable control, or if steam traction is not provided for the booked service You may claim a full refund.

Condition relating to Cancellation, Amendment and Refunds

  • We will not accept any request for cancellation, amendment or refunds from anyone else, including Passengers, in respect of Tickets purchased by You.
  • Personal arrangements such as travel, and accommodation arranged by You or Passengers are at Your or their risk. The NYMR shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from Cancellation of the Northern Lights Express service.

Meanings

  • You means the person purchasing tickets and Your shall be interpreted accordingly.
  • We and Us means the North York Moors Historical Railway Trust Limited (Charity No. 501388 and company registered number 01036704) registered office, Pickering Station, Pickering, North Yorkshire Y018 7AJ. (“The NYMR”)
  • Ticket(s) / Online Booking Confirmation means the purchased permit to travel on a specified Northern Lights Express service.
  • Passenger(s) means someone with a valid Ticket for the relevant Northern Lights Express service.

Limitation of Liability

  • We shall not be liable for any indirect or consequential loss or expense from any cause nor shall We have any liability arising from any cause beyond our reasonable control.
  • The NYMR excludes liability to You and Passengers arising out of or in connection with the purchase of Tickets/ Online Booking Confirmation, travelling on the Northern Lights Express and visiting NYMR premises except as specified in these Conditions or to the extent that such exclusion is prohibited by Law.

Law

  • Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Court.

 Updated:19.8.2019