Can I book tickets in advance? 

Return tickets can be bought online up to the day before your visit. You will receive an email confirmation with a reference number, this number must be quoted at the Booking Office of your departure station, on the day of travel to exchange for your travel tickets. Some Special Events tickets can be purchased in advance through our online shop. Group bookings must be booked and paid for in advance.


Can I book over the telephone?

Unfortunately our booking system does not allow travel tickets to be purchased over the telephone. You can book online or at a Booking Office on your day of travel.


Can I reserve a seat? 

Seats can be reserved for groups of 20 or more when booked in advance. Seating in our carriages is not reserved for less than 20 people travelling together, or during special events.


Can I travel 1st Class? 

First Class Service is available on some trains, at a supplement of £4.00 per person per single journey – this is payable to the guard or ticket inspector onboard the train. Dogs are not allowed in first class.


Can I ride on the Footplate? 

We offer special footplate experiences which can be booked in advance. Visit Footplate


Group Bookings

Groups can be allocated reserved seating when booked in advance, and may qualify for a discount. Visit Group Bookings