Can I book tickets in advance? 

Unlimited Passes can be purchased online but will need to be redeemed from a Booking Office on the day of travel or from our self serve machine located in the car park at Pickering. 

You can print off your booking confirmation, or show this on your phone, and present to the booking office. 

Please remember to aim to arrive at the station at least 30 minutes before the departure time.

Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. for directions & Postcodes

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Can I book tickets on the day? 

Yes, you can still purchase tickets on the day at the Booking Offices. On the day tickets are subject to availability.  

Can I book over the telephone?

Whilst tickets can be purchased over the phone we recommend you purchase them online. 

Tickets can also be purchased on the day from any booking office. 

Can I change my booking date / time / or cancel? 

Online tickets via are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE.

How do I redeem a Gift Voucher?

We are now able to accept NYMR gift cards with a PIN (found on the receipt) via our online ticket booking system and online shop. Please contact Customer Services if you do not have the associated PIN.

These can be used for payment towards all sorts of things from the North Yorkshire Moors Railway, including gifts, tickets for train travel and advance bookings for our popular Pullman Dining services.

Can I ride on the Footplate? 

We offer special footplate experiences which can be booked in advance. Visit our Footplate Page