Can I book tickets in advance? 

Return tickets can be bought online up to the day before your visit. You will receive an email confirmation with a reference number, this number must be quoted at the Booking Office of your departure station, on the day of travel to exchange for your travel tickets. You must print off your booking confirmation and present to the Booking Offices on arrival. Group booking discounts are only valid for groups of 20. 

Please remember to bring your email confirmation to the Booking Office on the day of travel and aim to arrive at the station at least 30 minutes before the departure time.

Station car parking is limited and pay and display is required so passengers should allow plenty of time to park. nymr.co.uk/directions-parking for directions & Postcodes

Online tickets via nymr.co.uk are for travel on dates and services specified. We are unable to reserve or guarantee a seat on any train, as we are not able to offer a seat reservation service. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE.

We reserve the right to suspend, reschedule or cancel services if operational circumstances or safety make this necessary.

Can I book over the telephone?

Unfortunately our booking system does not allow travel tickets to be purchased over the telephone. You can book online or at a Booking Office on your day of travel.

Can I change my booking date / time / or cancel? 

Online tickets via nymr.co.uk are for travel on dates and services specified. Once booked, these tickets are NOT transferable to another date and are NON-REFUNDABLE.

How do I redeem a Gift Voucher?

Online tickets cannot be purchased via a pre-paid NYMR Gift Voucher. Gift Vouchers can only be redeemed onsite (Booking Offices, Shops and Customer Services). 

Can I reserve a seat? 

Seats can be reserved for groups of 20 or more when booked in advance. Seating in our carriages is not reserved for less than 20 people travelling together, or during special events.

Can I travel 1st Class? 

First Class Service is available on some trains, at a supplement of £4.00 per person per single journey – this is payable to the guard or ticket inspector onboard the train. Dogs are not allowed in first class.

Can I ride on the Footplate? 

We offer special footplate experiences which can be booked in advance. Visit our Footplate Page