How do I book tickets for the Railway? To minimise physical contact as much as possible, we’re now only accepting online bookings, made prior to your visit. This is so we can limit the number of visitors at the Railway each day. We look forward to seeing you at the Railway soon. Tickets are only available on the website and must be pre-booked. We will not be taking bookings via the Customer Services Telephone or on the day via the Bookings Offices. Refunds and Cancellation Due to services being pre-booked with limited capacity, we won’t be able to amend your ticket booking once purchased. Outstanding balances will be transferred to a Gift Card. If you are feeling unwell, neither you nor members of your household should visit. If you have pre-booked tickets, outstanding balances will be transferred to a Gift Card. In the event we are able to operate services before your return visit you will be able to move your date of visit, move the balance to a Gift Card or request a refund.