Footplate Experiences Terms & Conditions 2019

In these Terms and Conditions “You” means the person booking the footplate experience and “Your” should be interpreted accordingly.

 “Participant” means the person for whom the experience is booked.

 “Course” means a booked footplate experience.

Save as provided in Clause 9 below “We” means North Yorkshire Moors Railway Enterprises PLC whose registered office is at Pickering Station, Pickering, North Yorkshire. YO18 7AJ and “Us” and “Our” shall be interpreted accordingly.

You must tell us at the time of booking who the Participant will be.

  • Safety

A locomotive footplate is a potentially hazardous working environment. Riding on a steam locomotive footplate involves exposure to heat, bright light, noise, vibration and possible exposure to wind and rain. No seating or protective clothing is provided nor are there any other on-board facilities. Toilets are only available at departure and arrival stations. Consequently, Participants must be reasonably fit, agile and over 16 years old. They must be capable of climbing in and out of a locomotive cab (approx. 6-foot vertical climb) and able to stand unaided throughout the journey. Mobility aids of any description are not permitted.  Any underlying medical condition that may result in fainting or blackout such as heart disease, asthma, COPD or epilepsy (this list is not exhaustive) presents a danger both to the Participant and the safety of the train and is an absolute bar to participation.

You are responsible for checking that the Participant meets the below standards.  If they do not You may cancel in accordance with these Terms and Conditions.

Participants will need to wear suitable protective clothing such as overalls. Nylon or similarly flammable clothing must not be worn. Footwear must be robust with a rubber or composition soles.  Under no circumstances will high heeled shoes or other flimsy footwear be permitted. Participants will also be required to sign a medical declaration and indemnity form before taking part in a Course. The NYMR may at its sole discretion refuse participation on a Course if it believes reasonably that the Participant is unsuitably attired or unfit to take part including through consumption of alcohol, use of drugs or prescription medicines that may cause drowsiness.

We carry customary insurance for Public Liability in respect of our responsibility to Participants. Some insurers may regard participation in a Course as a hazardous activity that may affect any claim by a Participant so we recommend checking whether that is the case.

You are also responsible for ensuring that the Participant is aware of and complies with these mandatory requirements. 

Participants need to check in at the Customer Services office on Platform 1 at Pickering Station at least 45 minutes before their Course is due to depart. 

  • The Courses

A Steam Experience (Charge £340 per person) includes:

  • One round trip on the footplate of a heritage steam locomotive between Pickering and Grosmont stations (36-miles) (total elapsed time approx. 3 hours)
  • One-year Single Adult Membership of the NYMR
  • A Souvenir Certificate signed by your driver 

A Diesel Experience (Charge £190 per person) includes:

  • 18-mile cab ride on a diesel locomotive
  • One year’s single adult Membership of the NYMR
  • Souvenir Certificate signed by your driver 

For current NYMR members the membership fee will be deducted from the footplate experience Charge. You will be required to produce a valid NYMR membership card when checking in with Customer Services.

 (4) Payment

Payment for Courses is due in full at the time of booking. (Please note we do not accept American Express cards). No fee is charged for debit / credit card payments.

(5) Course Confirmation.

For bookings made on the NYMR website an online confirmation will be emailed to You once payment in full has been received. Participants will need to bring a printed confirmation on the day of their Course. 

You are responsible for ensuring that Participants have the necessary printed confirmation on the day.

Bookings made via telephone through the Footplate Coordinator will be confirmed to You via email or post. A copy of these Terms and Conditions will be included. If they are not acceptable or cannot be complied with then You may cancel the Course without charge no later than ten working days from the date of the confirming e mail or post. 

Please check your Course confirmation and let us know immediately if there is a mistake. Email [email protected]

(6) Restrictions

Courses are only valid for the named Participant. You must not attempt to re-sell a Course nor, without our written consent, to substitute another person for the named Participant.  

Any Courses in breach of these Restrictions are void and the payments for them are NOT refundable.

(7) Cancellation, Amendment and Refunds

Except for Courses in breach of the Restrictions set out above You may cancel by e-mail or by phoning Customer Services as follows:-

  • More than 21 days before the Course date (100% refund via Cash/Card or NYMR Gift Card)
  • 7 – 20 days before the Course date (100% refund via NYMR Gift Card OR 50% Cash/Card refund)
  • Under 7 days before the Course date (50% refund via NYMR Gift Card)

No refund will be given for Participants who fail to turn up for a Course that has not been cancelled by You.

If you have paid by debit /credit card, we will not refund in cash

You are responsible for notifying the Participant of cancellation.

If at any time up to 24 hours before the Course any cause beyond the Participant’s reasonable control prevents them from attending You should call NYMR Customer Services (01751 472508) to discuss transfer to a different date and time (subject to availability). We will endeavour to find a suitable alternative date and time but cannot guarantee that this will be possible.

(8) Caution

Heritage steam and diesel locomotives are operating way beyond their designed life. We do our best to maintain them in safe operating condition but we cannot guarantee that there will not be mechanical or electrical failures that require us to substitute alternative forms of traction. We may also need to suspend, re-schedule or cancel our timetabled services. In such circumstances it may not be possible for us to provide the Course on the booked date or time.

Your booking of a Course is on the express understanding that there is no guarantee or warranty, express or implied, that the Course will be provided on the booked date or time.

If we are unable to provide the Course on the booked date or time We will endeavour to find a suitable alternative date and time or provide You with a full refund of the price paid.

We shall not be liable to pay any compensation to Participants.

 Personal arrangements such as travel, and accommodation arranged by You or Participants   are at your or their risk. We shall not be liable for any costs losses or expenses such as abortive travel or accommodation costs resulting from non -availability of Courses on the booked date or time.

(9) Limitation of Liability

Our agreement with You in respect of the booking is personal to You. Where You are booking for the Participant You are acting as principal and not as agent on behalf of the Participant. This agreement is not intended to confer any enforceable rights on the Participant.

We shall not be liable to You or Participants for any indirect or consequential loss or expense nor shall We have any liability to You or Participants resulting from causes beyond Our reasonable control.

We do not exclude liability for death or injury resulting directly from Our negligence but any other liability shall not exceed the price paid by You for the Course.

For the purposes of this Clause “We” and “Our” includes our parent Charity North York Moors Historical Railway Trust Limited as the owner of the assets on which Courses are provided.

(10) Law

Your order on these terms and conditions shall be subject to English Law and the jurisdiction of the English Courts.

Updated 12/12/2018