Wheelchair Access

Pickering, Goathland and Grosmont Stations provide accessible toilets for the disabled. We are able to take wheelchairs on our trains, with access directly into the Guards Van via a ramp. When trains are in or approaching Goathland it is only possible to change platforms via the footbridge. Please allow ten minutes before the train is due to depart if you need to get to the platform for Levisham and Pickering trains. Disabled Access Statement & Useful Information. 

Baby Changing Facilities

There are places to change your baby at Pickering, Goathland and Grosmont Stations.

Refreshments Onboard

Most of our services have either a Buffet Bar or Trolley Service providing Refreshments. 

Tea Rooms

We have five Tea Rooms in beautiful locations across the railway - Pickering Tea Room, Mulberries, Pickering (Peak Season), Goathland Good Shed Tea Room and Grosmont Tea Room. Visit our Tea Room page. 


In 2016 the railway signed up to Network Rail's code of practice regarding toilets. For the wellbeing of our staff and the infrastructure department toilets will be closed approaching stations and when static. 

Disabled Parking

We have parking spaces available at our stations for people to use with limited mobility. There is also step free access routes to all our station platforms, shops, toilets and tea rooms.


For the well-being of all our customers and staff, the railway has a 'No Smoking' policy throughout all public areas, including the use of electronic cigarettes.