Customer Service & Marketing Customer Services – The Customer Services team is often the first point of contact for our passengers – dealing with enquiries about train services and requests for general information about the Railway, and taking advance bookings for Dining trains, Special Events, NYMR holiday accommodation etc. Contact can be either face to face or by telephone. Marketing – Marketing the Railway is an important day-to-day role that provides varied and different challenges every day. Whether promoting the NYMR through local media, distributing publicity material, organising the running of events or coordinating photo opportunities, the Marketing Department has it covered. This department requires keen, hard-working and approachable individuals – preferably with marketing experience.