Concessions for Carers and Disabled People.  

Our policy admits the necessary companion, or carer, of a disabled visitor free of charge, while the normal membership, or admission fee, applies to the disabled visitor. 

We request customers who have purchased a free Carers ticket online to please produce of one of the following forms of ID at the Booking Office when collecting tickets: Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.

Wheelchair Access

Pickering, Goathland and Grosmont Stations provide accessible toilets for the disabled. We are able to take wheelchairs on our trains, with access directly into the Guards Van via a ramp. When trains are in or approaching Goathland it is only possible to change platforms via the footbridge. Please allow ten minutes before the train is due to depart if you need to get to the platform for Levisham and Pickering trains. Disabled Access Statement & Useful Information.

Disabled Parking

We have parking spaces available at our stations for people to use with limited mobility. There is also step free access routes to all our station platforms, shops, toilets and tea rooms.