Concessions for Carers and Disabled People.  

Our policy admits the necessary companion, or carer, of a disabled visitor free of charge, when the full fare is paid by the disabled visitor. We are unable to offer a free carer against any of the vouchers (including family radio vouchers) or offers that are currently available. 

We request customers who have purchased a free Carer ticket online to carry the following forms of ID when travelling on board services and to produce when asked to show your tickets by the guard: Personal Independence Payment (PIP) Document, Disability Living Allowance Record Book, Attendance Allowance Book, Invalidity Benefit Book, Visual Impairment Registration Card (BD8), Blue/Orange Parking Permit or written confirmation of the above from the DWP with photographic identification.

Wheelchair Access

Pickering and Grosmont Stations provide accessible toilets for the disabled.

We are able to take wheelchairs on our trains, with access directly into the Guards Van via a ramp. When trains are in or approaching Goathland it is only possible to change platforms via the footbridge. Please allow ten minutes before the train is due to depart if you need to get to the platform for Levisham and Pickering trains. Disabled Access Statement & Useful Information.

Disabled Parking

We have parking spaces available at our stations (Pickering, Levisham, Goathland & Grosmont) for people to use with limited mobility (Parking Fee applies). Whitby Station is not an NYMR property and as such, we do not own the adjacent car parks. There is step-free access routes to all station platforms, shops and tea rooms.